5733Z Acer Aspire Cannot Connect To Internet Via Ethernet Cable

Aug 29, 2012

This is a new Acer Aspire 5733Z laptop. A backup was not made. I don't think it was known that there was a restore feature. As such, when the 'auntie' who got the computer began using it, she wound up disabling the entire system with a virus.The entire machine was wiped out. Windows 7 Ultimate was installed, along with Office 2007, Adobe Reader, and the Acer updater (which now indicates 0 updates needed). Auntie does not have wireless internet.

The local area connection reads "Network Cable Unplugged", even though there is an Ethernet cable connected to it and modem in the correct locations. Roadrunner indicates that it's an Acer problem. Acer indicates it's a Windows problem. Both calls cost me 2 hours of my life that I cannot get back. Would I just be better off telling my Auntie to call ISP and have them install a wireless option? I know the wireless works fine, because I am on the machine at home, and there isn't a single issue.

Aside, when I click on the LAC button, I get a box that reads, "This connection uses the following items:", with a list of 'stuff'. If I click on the install button, it asks me the network feature I want installed - client, service, or protocol. I'm not sure which one, and none of them will install anyway, because it's asking for a disc that the laptop box didn't have, since we were supposed to backup the machine to begin with.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II N830 Triple-Core Processor, AMD64 Family 16 Model 5 Stepping 3
Processor Count: 3
RAM: 7930 Mb
Graphics Card: ATI Mobility Radeon HD 4200, 256 Mb
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Antivirus: Norton 360, Updated and Enabled

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[code]..

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