Cisco WAN :: 7500 Router Reloaded After Software Forced Crash

Aug 4, 2011

Our router reloaded yesterday with a Software forced crash . I ant to identify the reason for the crash and also the fix for this problem . Attached is the crash info output .

[Code] ......

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Cisco WAN :: WS6509-E / Software Forced Crash - PC 0x402D3920

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I have a  WS6509-E which is running on below IOS had a software reset yesterday, however I am not able to identify the exact reason for this to happen.
1 day, 2 hours, 39 minutes
Time since xxxxx switched to active is 1 day, 2 hours, 38 minutes
System returned to ROM by error - a Software forced crash, PC 0x402D3920 at 13:14:51 AEDST Thu Oct 13 2011 (SP by power-on)
System restarted at 13:27:28 AEDST Thu Oct 13 2011
System image file is "sup-bootflash:s72033-jk9s-mz.122-18.SXD7b.bin"
1 day, 2 hours, 39 minutes

Time since xxxxx switched to active is 1 day, 2 hours, 38 minutesSystem returned to ROM by error - a Software forced crash, PC 0x402D3920 at 13:14:51 AEDST Thu Oct 13 2011 (SP by power-on)System restarted at 13:27:28 AEDST Thu Oct 13 2011System image file is "sup-bootflash:s72033-jk9s-mz.122-18.SXD7b.bin"

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It may be worth noting that we've only used this switch for about a month, everything seemed fine until now. When we got the switch it did not have any GigE modules, and this week we put 2 into it and have been using them for 2 servers.
It looks like the switch was crashing repeatedly over a period of 20 minutes, and then it stopped and normalized. In the logs of the router that this switch uplinks into, we could see the ethernet port flapping during the time that the switch wasn't reachable.
Here's the Show Stack on the switch:
Sfld_3550#    show stackMinimum process stacks:Free/Size   Name4404/6000   vegas_flash init3352/6000   SaveCrashBuffer5716/6000   CDP BLOB8512/9000   IP Background5596/6000   vqpc_shim_create_addr_tbl5584/6000   SPAN Subsystem5552/6000   SASL MAIN4944/6000   vegas IPC process8704/9000   cdp init process5404/6000   RADIUS INITCONFIG4928/6000   Vegas CrashBuffer5664/6000   URPF stats2536/3000   Rom Random Update


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One of my newly installed  router got reloaded ,showing me below error . The same IOS im using in another router and it works fine without any issue ,but this newly installed router gave me this problem. [code]
cisco 7204VXR (NPE-G1) processor (revision B) with 983040K/65536K bytes of memory.

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1st crashinfo:
7606_Router#more sup-bootflash:crashinfo_20120604-02260500:00:05: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor
00:00:05: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.
00:00:05: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor
00:00:05: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

We are running s72033-advipservicesk9_wan-mz.122-18.SXF9

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