Dell :: 3500 - Insprion 14z Not Connecting Wirelessly

Jan 8, 2012

New inspiron 14z would not connect to wireless home network.  Area networks appeared, tried to connect to my network (entered password, etc.) and would attempt to connect, but could not.  Solution - activate McAfee security center.Products - 2 day old Inspiron 14z  (windows 7, intel wi-fi) & Netgear n300 (6 months old, connecting  2 yo inspiron 15, sony bluray, kindle fire, hp photosmart 3500 printer with no issues)

I checked router log in information, firmware updates, cable connections - all okay.  So I called tech support and the first cutomer care rep adjusted the power saving settings to "Dell" (was turning off wi-fi adapter to save juice), but that didn't solve issue.  He told me that it was probably an ISP/router issue.  Eventually I spoke to three other reps and 2 supervisors and was consistently told issue was ISP and/or router.  Crankily, I told the last customer care rep that if the issue wasn't resolved, I would return laptop, since everything else was working.  (Not nice of me, but that's how I felt.  I'm not about to spend an extra $100+ on a router when mine is working fine and my ISP service is fine.)  So, that rep agreed to connect to both my new laptop and the older inspiron 15 to find any differences in settings.  He then found a solution - McAfee security center.  I had not activated it, because I prefer another product, and hadn't uninstalled it before calling.  The rep activated it and voila, connectivity.  Afterwards, I did uninstall mcafee and installed my preferred security product, and still have connectivity.

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Dell Insprion Won't Connect To Wireless Network

Jul 16, 2011

I have a Dell Inpsiron with Windows XP. It will connect to many wireless networks, just not to mine, which of course is my kind of luck. It detects my network but when I enter my key and try to connect it says it's unable to connect. I have picked through a few other forums and saw that I should check my Device Manager. Now I did, but I have no idea what I gained with knowing that my Network Adapters are:

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Tech Support Guy System Info Utility version 1.0.0.2
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Jul 13, 2013

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In case it's relevant: before I installed Tomato, I had a somewhat funky install of dd-wrt on the router. The first thing I did after installing Tomato was a full clean of the nvram through the web GUI's Administration → Configuration → Restore Default Configuration menu.

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EDIT 2:The computer in question was the only device in the house that wasn't set up for wireless-N, so I went out and bought a Wireless-N USB adapter and changed Tomato to be N-only. Using the new adapter, I get connection again. I suppose it's possible that the computer's OEM internal wireless card failed at exactly the same time that I installed Tomato on the router, but that would be one heck of a coincidence. I'll see if I can connect to some other G or B network next time I'm around one....

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Mar 12, 2012

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