Routers / Switches :: Dlink Model DI-624 / Arris TM502GI Modem Setup - Connecting Cables?

Feb 6, 2013

My router is a Dlink Model DI-624

My modem is an Arris Model TM502GI don't remember how to set it up. That is what cable goes where & is there anything to do on the PC With WiFi for it to connect with my router?I am 70 years old with a limited knowledge of computer and other electronic gadgets.

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I got it to work (I have no idea how) for about 20 minuets. When I restarted the computer it stopped working. I am now back to square one which is the desktop not even recognizing that there is a cord plugged in. I know the cord is fine and the ports are fine as well that isn't the issue. My laptop connected just fine to the Ethernet cord with no issue. I have uninstalled the Belkin software to see if that was the issue and no change. Everything wireless works just fine, it is just this Ethernet connection that is FUBARed, and again ONLY with the desktop.I am running Windows 7 ultimate. I am about to QQ and just deal with the 5mb/s downlods because that's not terrible but I got greedy.I was messing with the Ethernet wire some and it started picking up the router but never tried to connect to the internet, I'm going to try other wires but I don't think that's the issue.

OK so another update ladies and gents: my desktop has been on for about 40 minuets now and it is connected to the modem. I have done nothing to it that would cause this and it just randomly happened. Short of never turning my computer off again which would be hell on my power bill what can I do to fix this problem? On speedtest.net I'm only getting 30.48 Mb/s and as I said earlier I should be getting around 50mb/s (which is what I get on on the wireless laptop). I just restarted it and it wouldn't connect to the modem again.

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First of all, this is how my connection looks like:

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What happens, is that for a second or two, all the lights on modem stop blinking or turns off, except "Power", "DS" and "US". Those lights stays turned on. After a second or two, all the lights continues working normally.

It would not even be that big of an issue, as i would not mind if my internet radio has stopped working for a second or if i had to wait a second before continuing with browsing the web, but it becomes an annoying issue, while i am playing video games on Xbox Live. This is what causes me to disconnect from an online game, even though, everything works normally after - until it happens again.

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I am trying to figure out whats wrong with my parents apple airport router. Its connected into an Arris TM402P/110 cable modem. It randomly stops working, the network is there and shows up fine but you cant connect to it. It might work for a day or 2 and then just stops. I am trying to figure out if there is a configuration issue or the airport hardware is just failing. I am not sure where to start troubleshooting. The event log for the modem isnt much help, the following message shows up occasionally:

No Ranging Response received - T3 time-out

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