Unable To Connect To The Internet From HP Pavilion Dv7 Laptop

Nov 17, 2012

I own a HP pavilion dv7 laptop and I'm having trouble connecting to my home connection. My laptop connects to other connections but my desktop PC and gaming console are connecting to the "broken" internet just fine so I'm assuming it's the laptop.

I've tried unplugging the modem/router for minutes, uninstalling/reinstalling the network adapter device ((It now keeps coming up as "unidentified network" instead of the original name for the connection; Should I be concerned??)), and even just stopped using the laptop for a few days to see if somehow that would fix it.

I've troubleshot it and it says theres a problem with my access point/router but I don't see how that's the problem if everything else is working fine. I've spent 3 hours looking into solutions to this problem and I've come accross that the router may not be giving the laptop an IP to connect too but I'm still not sure how to fix this issue or if it's another issue all together.

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C:UsersJessica>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jessica-HP


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I have a HP Pavilion G56-105SA. Here is my problem whenever I connect my laptop to the internet via wifi, I get random disconnects, and they are completely random. It can be minutes or hours without a disconnect, it only happens when I am on wifi and only with this laptop. I thought it might be a modem problem (my modem is also my router), but got a new modem and still the same thing. I have reformatted my laptop back to factory settings because it worked fine for a long time, still the same thing. I have also updated my drivers and changed the channel to one no one else was on. What could be causing this?

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This is what I am working with:

1. Laptop LENOVO Refurbished (2012)
O/S: Windows 7 home premium Version 6 (build 7601: Service pack 1) 64 bit
Processor: Intel i5 - 2450M, 2.50GHz, Intel 64 Family 6 Model 42 stepping 7
Hard Drive C: 380GB HDD Free: 421 GB
D: 28.9 Free: 28.9


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Distance from the router does not seem to make a difference.Often when it is disconnected I cannot even see my router in the list of available wireless network connections.I can connect wireless to the router from my phone and have had no problems even while the laptop is unable to connect and the old CPU I am currently on, which is a wired connection, has had no trouble either. Other things I tried:I've scanned for hardware changes in my network connections: none and tried updating my driver software: nothing to update all are enabled.

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