Dell :: Alienware M14x Disconnects Internet Randomly
Nov 12, 2012
I just got the Alienware m14x r2 few days ago. I checked everything and there was nothing bad with my new laptop.
But today, I realized that my laptop disconnected internet randomly while I was gaming or browsing, then it automatically reconnected after 20 or 30 seconds. Sometime it could not reconnect internet, and I had to do it manually !!!!
I searched how to fix this issue from the Internet. Most people said that this problem was caused by my router, but I don't think so because my old laptop and my phone still worked well and did not have the same problem with my new laptop !!!
My wireless card: Killer wireless-N 1202, and I updated the lasted driver version.
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Sep 30, 2012
I just bought an alienware M14x and about 3 weeks after i set it up the LAN and WAN adapters stopped working and i couldn't get a wireless connection or hardwired connection.
I called technical support and they informed me it was due to a generic windows update that wasn't really compatible with my alienware machine. So i did a system restore and now its working fine and i disabled automatic updates.
Its been about a month since then and now I have all these updates that need to be downloaded and I'm not sure which one will cause my network adapters fail again.
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Nov 12, 2012
i have a fiber optics 75mbps internet , using a wireless n pcie adaptor on my computer,Dont know why but some times theres random ping spikes when im in game.Sometimes internet randomly dcs.Download speed is also very random from 2mb/s to few bytes.Also sometimes internet speed is so low that it is barely usable.
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May 4, 2012
I've been having this problem for a while now but something is coming up for which i require 24/7 internet connection with NO failures. problem: about 2 to 3 times a day i lose internet connection for about 1 to 2 minutes and after that everything is totally fine again. There are 5 lights on my modem in this order from top to bottom:
Internet: This light blinks green when im using it like downloading or playing something online. It stays green when i have internet but im not sending or recieving any data.
DSL: always green.
Wireless: I use wireless connection. its always blinking orange (i dont know why orange but it works fine)
Ethernet: This light is always off cause i dont use cables.
Power: always green.
What happens is that my DSL light which is supposed to be green. starts blinking. Then after 30 seconds or so it stops and just turns green again but my Internet light turns red. It stays red for about 1 to 2 minutes and then it turns green again and works fine again. Called the company many times but they dont detect anything because when we call, its always working fine. so all they tell me to do is reset the modem which does nothing. I never had this problem at my previous house 2 years ago. it just started at this address so it makes me think it is the line and not a computer/modem problem.
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Jun 7, 2012
i have a desktop that tends to disconnect at random moments, and the only way to fix this problem is to restart for every time the internet disconnects. It is a wired connection and this desktop is the only computer in the house that has this problem.
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Sep 10, 2011
When playing multiplayer games online, I will, after some time (15-20 minutes) get horrible lag/disconnects and ping issues, It usually starts sorts itself out when i restart the game in question or just rejoin.This is getting really frustrating, I've contacted my ISP but they just claim that the problem is on my end.
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Feb 19, 2011
I am having the problem that my Laptop, despite full wireless signal, sporadically disconnects from the internet. I hardly realize it until I talk to my family on Skype. It happens up to every 15 minutes.
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May 6, 2011
The problem is that my internet connection either randomly loses connection for about 5-10 seconds until it gets back online or disconnects all together. When it disconnects and it can't get back online on it's own, I have to pull the power plug and plug it back in. My sister in law and I are sharing internet since our houses are about 100 feet between each other. We are using one modem, and two routers. All we did was just plug the second router to the first router and it worked! We didn't configure anything in the router control panels, we basically just plugged and play. Since it's been kicking us off or resetting on us, I feel it might be something that we had to configure in the two routers. But I don't know what to configure. Primary House Modem Belkin Router (we are wired and wireless) 150ft cable (LAN'd on Belkin, WAN'd on Linksys) Linksys Router (sister in law is wired and wireless) Secondary House
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May 12, 2011
I am using a D-Link DIR-655 REV B (Firmware: 2.00NA) wireless router. The problem I keep having is that the internet will randomly disconnect and it happens to all my computers. I am not sure if it is the router or the modem that is causing this. The internet service provider that I am using is Time Warner Cable and the modem is an ARRIS TM502G.I have tried resetting the modem and the internet seems to come back. Same thing happens if I try to reset the router instead of the modem. I have also tried restoring the router to factory default settings and that didn't seem to work.
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Jan 13, 2012
After having my computer crash frequently, I reinstalled my OS Windows 7.Unfortunately, I was unaware of all of the drivers needed in the process. I tried to install all of the ones I was supposed to, but I couldn't find which network driver was needed for my computer, so right now I'm using an external network adapter. Without it, the wireless does not work.How do I know which driver to download, and where do I download it?
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Mar 3, 2013
I built my new computer a while ago & I have went through 3 wireless network adapters already... 2 from d-link that just stopped working after 1-3 months and my current linksys ae3000 disconnects from internet randomly while gaming.I am looking for a new Wireless Network Adapter, or any tips or anything to stop my current problem.
Specs:
Spoiler
HDD: Seagate Barracuda 1TB 7200 RPM 32MB Cache
SSD: SanDisk Extreme 2.5" 120GB SATA III
Mobo: ASUS P8Z68-V PRO/GEN3 LGA 1155
GPU: EVGA SuperClocked GeForce GTX 680 2GB
RAM: G.SKILL Ripjaws Series 12GB (3 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600
CD Drive: LITE-ON DVD Burner - Bulk 24X DVD+R 8X DVD+RW 12X DVD+R DL 24X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 32X CD-RW 48X CD-ROM Black SATA Model iHAS124-04 - OEM
PSU: CORSAIR Enthusiast Series TX850 V2 850W
CPU: Intel Core i7-2700K Sandy Bridge 3.5GHz (3.9GHz Turbo) LGA 1155
CPU Cooler: COOLER MASTER Hyper 212 EVO
OS: Windows 7 Ultimate 64-bit edition
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Nov 9, 2012
I was wondering if the Alienware M14X Laptop supports tethered 3G iphone hotspots? all comes down to if it supports it or not.
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Dec 30, 2011
I have a Westell VersaLink Model 327W router that is linked to two desktops, one with Windows 7 and one with XP. Our internet speed was recently increased, and ever since that happened the connection cuts out randomly and sometimes when the phone rings. After noticing the link to phone calls, I tested the connection by calling the phone to see if I could replicate the problem. However, the internet did not disconnect when I called the phone myself. On the Windows 7 desktop, the taskbar says no internet access when the connection disconnects. Strangely, Windows 7's default Troubleshoot Problems restores the connection every time. The disconnects are still extremely frustrating because they cause me to lose any online game I am playing at the time. I am not completely sure about the symptoms on the XP computer because it is not mine and I am rarely on it; however, I believe it normally reconnects after a few minutes on its own. We also have laptops that are connected wirelessly to our network. I have noticed that they tend to also lose internet access, although the taskbar does not indicate any problems. I am reluctant to believe that the problem lies in my router or ISP because the disconnects began when our internet was upgraded. I have searched the internet for fixes, but so far I have found nothing.
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Sep 16, 2012
I have the same problem with my Alien. I tryed _all_the things, but i steel can not connect to WI-Fi.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.
C:UsersDell>systeminfo
Hostname: DELL-PC
[code]....
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Mar 13, 2012
I recently bought an alienware m11x from Dell. The laptop is in perfect working order as expected. For the first few days I used only wireless connection. This connection was perfectly sound and worked a treat. However upon returning to my halls of residence I have been forced to use an ethernet connection, as they charge extra for the wireless. I had used the Ethernet connection for a long time with my previous netbook (Aspireone) and had no problems with connectivity.This is typically how the connection works:
1. Laptop turned on
2. Connected to internet (fast connection)
3. A short time later still connected to internet (slower / broken up connection)
4. Disconnected from internet (says cable unplugged)
5. Laptop restart fixes this issues (or restarts it to stage 1)
I am not technically great, but a flatmate of mine has attempted to solve the issue with no success, and recommended i contact dell.
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Jul 1, 2012
I have a Alienware M17 R3 laptop with the 1103 wireless card running windows 7. Until recently I have not had reason to use the Wi-Fi, though when I enabled the card I found that I could not detect any nearby networks.
I have checked the device manager for errors and have found none. I have noticed that the BigFoot connenction manager does not seem to detect the network card.
Should I reinstall the card driver and the BigFoot helper?
What software might conflict with the wi-fi card? What services should I check to make they are running?
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Sep 13, 2012
I have an Alienware M17X-R3 and I’ve been experiencing several networking problems with it recently- most importantly that I can’t connect to any wireless network. It detects all the networks in the area, but when I select and try to connect to one nothing happens. I can still use a wired Internet connection, though. “Troubleshoot problems” or “Diagnose” just tells me that I have no preferred wireless networks. When I go to the Network and Sharing Center, the “Set up a new connection or network” button doesn’t do anything. When I go from there to “Manage Wireless Networks” the “Add” button doesn’t do anything.
I’ve tried disabling and enabling my DW1501 Wireless-N WLAN Half-Mini Card, and reinstalling the drivers. I’ve disabled the “Allow the computer to turn off this device to save power” option on all my network devices. I’ve used a system restore. I’ve run a scan with Malwarebytes and my computer had crashed by the time I looked at it again thirty or so minutes later; it had tried to restart but was unable to because there was “No bootable device”. I powered it off and started it up again and it worked fine. I also ran a Superantispyware scan that completed successfully without finding anything and immediately crashed, but restarted normally.
A few other things that may or may not be related:
-When I boot I get a message that says “Could not reconnect all network drives”
-When I booted I used to get a message from GoogleCrashHandler64.exe that said “C:Windowssystem32dbghelp.dll is either not designed to run on Windows or it contains an error.” When I went to msconfig and disabled all non-Microsoft processes under services and startup I no longer got the message.
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Feb 27, 2013
I'm currently setup with a modem > router > wifi/cable(makes no matter, same issue).If I use the cable straight from the modem into my PC, there are absolutely no issues. Working perfectly.Alright, so to my issue. If I play any games on my PC/PS3, I will suddenly lose my connection for a second or two. Not long enough for me to disconnect from the game. But rather, what should have occured during that time, will just fly by in a split second. This happens, maybe, 2-4 times per hour. I haven't changed much more than the password in the router since i bought it about 3 months ago.Should add that I have a 100/100 fiber connection from Telia, and I drop like 2-3mbit/s from using the router, compared to going straight from the modem.
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May 9, 2011
i am a gamer and i rely on the internet to do some buisiness as well, a few months ago my router started randomly dropping me from my connection and then 10 seconds later the connection is back up. now i know alot about computers and cant figure out why this is happening. it seems that the problem starts with skype. when i play some games while in skype(we use it as a communication device for the games) i will get dropped from skype and from my game, then skype reconects and i can reconect to the game but 5 minutes later it happens again. i have at&t and am using a 2701HG-B, my donwload speed is a max of 3mbps and usualy is around 2.7mbps. i have contacted at&t multiple times, i have reset my router multiple times but it hasnt fixed the problem. at&t stated that i am demanding too much bandwith from my connection. i feel that this info totally crap. when im on with just 1 of my many devices at 3am and all i am doing is playing a game and talking on skype and it disconnects, there is no way i am demanding too much.
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Feb 28, 2011
After many weeks of working well, with no problem, the router started to randomly disconnect 2 days ago and since then it happens few times during the day.I haven't changed anything in the setting for more than 1 month so I really don't understand why it happens.Yesterday, my fiancee was using the laptop and me the desktop when the connection dropped only for my PC, because hers was still working.Today it happened already 2 times and I would like to know how can I solve this issue. I must remind everybody that I a beginner when it comes to configuring the wireless router.
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Aug 13, 2011
I'm having this discconnection and reconnection issue every 30-45 minutes, and it is extremely annoying. Especially when playing online, I always get disconnected from the server. I have tried so many things to fix it, but no change at all. I've tried to change my DNS, tried to plug the modem directly to my computer, but the problem still existed! When I troubleshoot from the windows, it says: your computer appears to be correctly configured, but the device or resource (DNS server) is not responding.
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Nov 9, 2011
My PC at work has started disconnecting from the network one to 3 times per day and I haven't been able to figure out why. At first I thought that it was my switch so I plugged the wire directly into the wall and it still disconnected Then I thought it must be a bad networking card so I replaced that yesterday and it disconnected again. Like I said, it only happens a couple of times per day which wouldn't be so bad except that sometimes I have a Citrix session going or my Great Plains Dynamics program open and I have to go kick myself out of those sessions.
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Feb 11, 2013
Ok, so my internet disconnects while downloading at high speeds, anything higher than 2mbs. I end up having to reboot my computer because my modem looks fine and even if I reboot it, it does not fix the problem. Repairing the connection does not work either.I have a Dell XPS 720 H2C. The computer came out in 2007, costed like 6 grand lol. I'm happy with it aside form this problem though. It sucks cause they quickly stopped making the computer so tech support on it is tough to come by. I have Cox Communications and when I run speedtest.net I get 140/30. I'm hoping they aren't disconnecting people that reach a certain download speed.Anyway I'm fairly positive it is an issue with my computer or Windows Vista. I know I should upgrade to Windows 7 and I just might if it turns out to be the culprit. I just don't want to do that unless I absolutely have to. So ya, first off when using utorrent my internet will crash if I have a lot of different torrents open and downloading at the same time. It will also crash if I have one torrent active and that torrent goes above 2-2.5 mbs download speed.Also when downloading from a fast filelocker my internet will crash. The only filelocker that will crash my internet without me browsing at the same time is a filelocker called Gamerfront. The speeds are around 2mbs. I will also crash sometimes though if I'm downloading and browsing at the same time. My downloading speeds could be well below 2mbs but if I am watching youtube, streaming, or just browsing the internet sometimes the internet will crash.
That is the main problem, but sometimes, rarely I'll disconnect just from watching a youtube video. That's happened maybe 3 or 4 times. Anyway that is the summary of my issue. Again only a computer reboot will fix my connection. When I get disconnected the modem does not change at all and is still working perfectly. The modem is relatively brand new as well. I haven't tried much to fix it because I just have no idea what I could do. Device manager looks fine, no exclamation points. I know when most people have this problem it's because of a router or it's the modem but I don't use a router and my modem seems to be totally fine. [code]
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Oct 10, 2011
i have comcast(xfinity) as my provider.i lose my internet connection all day usually only for about 10 to 30 sec at a time then it usually reconnects on its own.somedays it may only disconnect a couple times others all day off an on.comcast told me it was my router well i bought a new one same problem.when i loose conn. it is on desktop and wireless the cable and status light on modem go orange.the modem is a d-link and the new router is netgear 900
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Jan 23, 2011
I have a problem that Ive tried to fix but it seems impossible..I have a router : Airlink 59300 (recently bought for 102 dollars) and the problem occures when I play online games, I get 1-2 sec disconnect and that is enough to kick me out. Ive tried to ping my connection to www.google.com and my ping jmped randomly very high (up to 800 ms) then dropped to normal (25 -30 ms)I think that is the problem.When I directly plug in the cabel from modem I dont have any issues.Here is what I get when logging into router on website:[CODE]
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Jan 18, 2012
Issue: Working on the internet, my computer (LAN) disconnects, Laptop (WAN) disconnects, but the router does not disconnect. The light that shows connection to net flashes like crazy (showing ADHD *** activity), the network lights just stay stable (showing no activity).After 5-10 minutes the problem sometimes fixes itself, or, more likely, I unplug the router, wait 2 minutes, plug it back in. Sometimes it works right away, sometimes it takes a second unplug.My computer is wired to the router which connects to a modem. The modem is not mine, its installed by my ISP.
Failed attempts to fix:Replace router. Bought brand new Netgear (will put numbers in here later) to replace the Dir-825.Same issues.In fear of malware, spyware, etc (I run a tight ship on my computer, I love it dearly and I'm mildly paranoid), I formatted the SSD, reinstalled Windows 7 64bit. Same issues.My ISP has to authorize every connection, so I've used the router to use my Mac Address and I can connect with the cable directly in the back of the computer, or to the router
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Jan 3, 2013
I just bought an alienware M18x, and set it up a few days ago. all of the drivers are up to date. Yet my internet is still slow (about half the time). I run a speed test, and it says my download speed is 0 mbps for a few moments, then it skyrockets and averages out to about 8. The upload speed is more consistent, but only at 0.3 mbps. I have centurylink at up to 12, and they've told me that the connection itself is fine.
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Feb 13, 2012
I have a problem.My wifi disconnects randomly sometimes and I have to restart my router every time it happens.Besides me the wifi is used by my mother and father on they're own computer.My router is Thomson ST780.
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Oct 12, 2012
for some reason my laptop disconnects randomly and i cannot connect again until i go and reset the router. if i try to reconnect without reseting the router i get the message 'cannot connect to BT homehub xxx' it happens at least 4 or 5 times a day, it happened at my previous address too (completely different router & isp) im not quite sure what other info i can give relating to the matter.
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Feb 11, 2013
Wired PC randomly disconnects from network at random intervals each dayoday it has done so 3 times. The only way I have found to get it working again is to reset the router which can be inconvenient. When it disconnects all wireless devices continue to work and I have no issues like this with my wired consolesI switched to using a static IP address, since having an automatic one gave me the same results [i have since switched back to automatic]Be happy for any suggestions on how to sort this. I am using W7 OS and I'm using an Orange router. I don't know if its relevant, but when I go to reset my router I have noticed that the download light on my router is flashing like crazy when my PC has disconnected.
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Oct 10, 2011
The modem connects to a D-Link DIR-655 which connects to a computer (Vista) and a switch, the switch then connects to another computer (Win7) and an xbox. the problem is that the vista computer will randomly connect and disconnect from the internet/ network. The vista computer also generally runs very slow on the internet. The Win7 computer runs perfectly and there is never an issue, so I'm wondering if the problem has to do with the vista computer not being connected to the switch? It is not an issue with the router, I have tried two already and the same issue occurs.the vista computer is running with a Gigabyte GA-EP45-UD3R which has a Realtek 8111C LAN chipset.
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Jun 1, 2011
I recently purchased the Linksys E1500 and at first, had no problems with it. The last few days I've had issues however. I tried logging into the internet and my WIRED computer would not connect. My wifes WIRED computer next to mine didn't have any trouble connecting. Resetting my computer didn't work. I had to cycle the router by unplugging it! Then today, my (2) kids are using Pandora on their (2) computers wirelessly, and same set up with my wifes computer and mine, and again only my computer looses access from the router and all other computers stay connected.
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Oct 5, 2012
Linksys AE1200 disconnects randomly despite many solutions
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