Microsoft Windows Vista - Download Speed Is 2.85 Mbs Instead Of 15mbs?

Aug 23, 2011

My ISP is Cox communications in Tucson, AZ.I was subscribed to their basic ("essential") internet speed tier and was getting about 3.68mbs DL and .78mbs UL.I recently upgraded my service to their "prefered" speed tier which is supposed to be up to 18mbs DL speed. I am now getting about 2.85mbs DL and 4.88mbs UL. I have had two techs out who have completely replaced the drop from the outside pole across the street, installed brand new coax all the way to the modem. The modem is brand new (cisco eMTA) Yesterday, after spending 3 hours trying to resolve the issue, the tech connected his own lap top to my modem and was recieving around 25mbs download. It seems the problem must lie in my computer somewhere, but they weren't even sure what it might be.

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft� Windows Vista� Home Premium , Service Pack 2, 32 bit
Processor: AMD Athlon(tm) 64 Processor 4000+, x64 Family 15 Model 95 Stepping 3
Processor Count: 1
RAM: 1918 Mb
Graphics Card: NVIDIA GeForce 6100 nForce 405, 128 Mb
Hard Drives: C: Total - 227553 MB, Free - 155007 MB; D: Total - 10919 MB, Free - 4617 MB;
Motherboard: Gateway, MCP61SM2MA, FAB1.0, WYSV80903004
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled

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I have just moved homes and I am unable to connect wirelessly to the internet through the network in my new house. The computer is connected to the network with excellent signal strength but access shows as local only and will not connect to the internet.

All other computers have been able to connect to the internet with no problems, and my computer will connect to other wifi connections, no problem.I can connect with a wire directly to the router, but no luck with wifi. I have also had this problem with one previous wifi network. I have tried many things, including taking the compter to a computer shop for them to look at and having another professional look at it, but so far no luck.

Tech Support Guy System Info Utility version 1.0.0.1 OS Version: Microsoft� Windows Vista� Home Premium , 32 bit Processor: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, x64 Family 6 Model 15 Stepping 13 Processor Count: 2 RAM: 2037 Mb Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb Hard Drives: C: Total - 102720 MB, Free - 27457 MB; D: Total - 11750 MB, Free - 1681 MB; Motherboard: Hewlett-Packard, 30D9, 83.21, CND8173S5Q Antivirus: AVG Anti-Virus Free, Updated: Yes, On-Demand Scanner: Enabled

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I live in the tampa bay area, I have bright house (BHN) as my service provider, which provides a Road Runner Lightning (40/5) package.  I previously used BHN's top tier (20/2) back in July (and prior) with no problems.

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Called BHN customer service, they factor reset it, but it wasn't in bridge mode.  If I by passed the 655, in factory mode (non bridge mode) upload speeds returned to better than expected states.  If I bridged the cable modem, upload speeds seemed to crash.

Had BHN replace the modem, seemed fixed for a day, then issue came back.  Had them come back out and replace it again, this time with a Motorolla Surfboard modem... same issue.  Fine during factory reset, however after they bridge the modem, upload speeds were fine.  Told BHN I would take it from there.. Connected up the DIR-655, and upload speeds crashed again. (.6Mbps).  Called D-Link Support, and the Chinese English speaking rep seemed to not be listening to me and tried to have me adjust my MTU as well as Wireless settings.  Long story short... the rep was a level 0 id10t and I hope D-link will consider hiring better employees/contractors.  So I was all about to give up and replace it with a DD-WRT capable router (which it takes me a lot to want to swap hardware), when I discovered the wan shaping was on.  Which I thought to myself... nah... QoS has never messed up before... why would it be the cause.  Turned off wan shapping... and voila.  Issue seemed to be insta-resolved.

Unsatisfied with that... I decided to dig a lil deeper. I turned on Wan shaping again, but decided to set the settings manually instead of auto detect.   

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Automatic Uplink Speed - Unchecked
Manual Uplink Speed - 5000
Connection Type: Cable or Other Broadand Network

Enable QoS Engine - Checked Automatic Classification - unchecked (this checked seemed to affect my upload speed by about 5-10% during testing) Dynamic Fragmentation - unchecked (this checked seemed to be the worse enemy for upload speed)

While I know I'm not any network guru (still have to use a subnet calculator for subnetting), I think I did a pretty good job drilling down the issue (once I got passed my service provider replacing modems).

Anyways, I've had overall good luck with D-Link products, even have a 5 port 10/100 switch (all metal) from 1998 that works great.  Hopefully, D-Link will just either put more documentation on the web, or hire better employees.

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