Download Speed Limited To 160 Kb/sec?

Jul 20, 2011

I have QWEST DSL, and I am supposed to get 1mb + download speeds from them. When I talk to them on the phone they test my line at over 1mb and say any problems had to be on my end.

I have replaced my router and my network card. When I test my connection speed at this website CNET Bandwidth Meter: Online Speed Test - CNET Reviews

I get 1.2 mb/sec but I have never gotten better than 160 kb/sec download speed from any website I've downloaded from. Is this a software issue? Is my computer somehow throttling what it receives?

I did a Line Quality Test here DSL Reports and it is here: Line quality test packet loss and latency | DSLReports.com, ISP Information

I did three tests, and the bottom part failed 4 times out of 6, so the failures are repeatable. The data all looks comparable for each test on a cursory examination, not knowing what I am looking for.

I have no idea what this test means/indicates.

So my questions are:

1) What further information do I need to supply? (Assume I don't know how to do what you are asking me to do if it is in the least bit technical.)

2) Is my problem with my phone lines? I live in an older area and the lines have not been updated in decades so it may be that QWEST is claiming they can deliver more then they actually can.

At this point I suspect I will need to get cable in order to get decent download speed, QWEST doesn't offer service at the speed I get, so I can't opt for a lower price/slower speed option from them even though they are not delivering what I am promised.

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