D-Link DCS-930L :: Dropping Internet Connection Since Camera Install
Aug 29, 2011
I installed my camera a week ago and have since noticed every 15 minutes (only while the camera is plugged in) or so I would lose my internet connection. A message comes up at the bottom of my screen that says 'local area connection. A network cable is unplugged'. It takes 15-20 seconds for the connection to be re-established.
I called my ISP and asked if there were any settings on my router I needed to change since the camera install but they told me 'no' and I should contact tech support for the camera.
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Jan 8, 2012
Or, does the data only go over the WAN connection when the camera is accessed via myDlink? I ask because I have this camera installed in my mountain home and the WAN connection is a 5GB/month Verizon USB modem. It seems to be chewing up a LOT of data.
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Jul 20, 2012
I'm having trouble with one of my DCS-930L cameras. I have successfully installed it and it's connected wirelessly to a Dovado router. However, after some 2 weeks the wireless connection drops and I can't connect to the camera anymore. As the camera is 350 km away I can't restart it. This happens everytime and the last time I was around the camera and indeed the camera LED was green. I restarted it by pulling the powercord and after that the camera worked for som 2-3 weeks and then the same problem again.I have 4 cameras, and it's always the same one that drops the connection and the router is only some 5 meters away from the camera. No walls between the router and the camera. I have the ability to restart the router with an sms, but that doesn't make the camera reconnect.
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Sep 13, 2011
I think I did everything per the manual, but I cannot access my camera over the internet thru [URL] website. It says that I have to check if I have enough bandwidth, or checked if my camera is not blocked by my router But I have a Dlink DIR 655 router where I have configured the Virtual server (port 80) as it is explain in the manual I also have a DHCP reservation that works fine (I can access the camera within my network) What should I do more now to finally access my camera from internet (this is for me the interest of havinf a network camera!)
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Mar 21, 2011
I would like to share my live video from my dcs-930L camera but don't want to give out my password that would allow people to change settings..
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Aug 31, 2012
I just brought this D-Link DCS-930L. I insert the disc and follow the instruction and select the option of without WPS and follow the step of connecting the lan cable and power point but at Step 2, after the green light, it keep prompting me that it can't find the camera. it connected to the router where there is a lan cable connected to my pc.
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Nov 27, 2011
i installed cameras but want to set up for motion. I have 2 dcs 930l cameras and I can see them live i have only 2 settings live video and camera info i also downloaded the link from support.dlink.com i have a new windows 7 laptop and it keeps tryng to download java app problem is now computer keeps asking for a username and password and I have no idea what username and pw it wants as it says in the box it is unsecure
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Jan 22, 2012
I have the DCS-930L set up at home with motion detection emails. I only want it to be sending emails when I am not home, of course, but there's no way to turn off the camera through my dlink.com as far as I can tell (only an option to remove the camera, which I assume is something more drastic). Is my only choice to unplug the camera when I don't want it emailing?
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Apr 1, 2012
How can I change the camera name form the default which is the same as the model name
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May 31, 2011
Is there a way to reset the camera remotely, via the browser interface or a FTP connection? I can't find a "reset camera" button on the web interface...unless I've overlooked it.
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Mar 17, 2013
I have setup all the port forwarding etc. and am able to watch the camera from outside. Problem is it takes me to the web setup page. This creates problems if I want to give the URL to someone else. Is there anyway just to get the picture on an otherwise blank html page?
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Nov 12, 2012
I cannot get the camera to connect to our wifi via WPA2-PSK:AES, which is what it runs. The network /SSID is visible in the setup, but it won't connect and get an ip. I see no error messages or any kind of information at all in the admin web page.I've upgraded to firmware 1.05
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Feb 15, 2013
If i run the software CD and activate the cam by "setup your cloud camera" it works and i can see the camera but i can only run it per local router command 192.168.... and there i only have the 320x240 solution. Important info: I only want to run the camera in my local network, i wont use the mydlink option,But if i install the D-ViewCam software the screen remains black and the program wont find my camera. I have already had a phone call with the d-link software
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Apr 11, 2011
I have a wireless network in my home. I reliably get solid connections on our various devices such as the Wii (netflix streaming), a net book, a laptop and Wi-Fi connections on android phones. When I first set up the 930L I thought it was defective because I couldn't get a connection. Until I did it in the same room as the router okay, that worked. But I move 2 rooms over and I no longer connect.
Seriously, I can go a few rooms away and easily stream an HD movie via netflix to my net book. But if I set up the 930L at the exact same location it will not connect. If I move the camera within about 20 feet of the router with only maybe 1 wall between them, it will connect.
At this level of wireless power it is nearly worthless for me. Is my camera defective or are all of them this lower powered?I am running a dlink router, 300N, WPA security. Like I said, I can connect if I'm literally 10 feet away. But any significant distance or anything more than a single wall in between and the router no longer sees the camera. And all other wireless devices have strong, reliable connections all through my house.
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Nov 5, 2012
LED is solid red (front) and solid blue (rear). try resetting thru the pinhole button but problem still the same. Camera not detected anymore on my network. I've try switching on and off, problem still there.
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Jun 29, 2011
I'd had my camera offline for the last couple of months, and in the interim I've upgraded both my main pc and the wireless router. I'm running Windows 7 Ultimate 64-bit on the pc, and the router is a netgear gigabit dual band wired/wireless. When running through the camera setup I am not able to get setup to find the camera, whether wired or wireless. I know that the camera's online as it shows in the routers device table, and I'm able to access the camera with my browser. However, the failed setup prevents my registering the camera on MyDlink. Any thoughts? Should I be looking at the ports on the router in regard to the camera's IP?My goal is to be able to remotely monitor my home, which the MyDlink service seemed to offer. Based on what I've read, it appears there are other ways to achieve my goal, but I would like to figure out the install problem.
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Aug 31, 2011
Can the camera support multiple destinations simultaneously?
In testing set-up for ftp and email, while observing results in a browser on the Mac, and also MyDlink app on an iPad, I observe that a few jpegs get sent to email, a few to ftp, and MyDlink keeps "timing out". My Mac is wired gigabit ethernet to the router, and the wireless LAN is 802.11n.
Maybe it can't handle multiple destinations?
Does MyDlink cause continued transmissions at the video frame rate set in the setup panel, even if no one is connected to look.
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Nov 20, 2012
My camera uses Lots of data without anyone viewing the camera.I have it connected to a mobile data limited subscription with 2Gb of transfer each month. When traffic goes over it will limit bandwidth to 64 kbit/s.
After I connected the camera my data usage rise very high and just in a day or two the 2Gb limit was reached.The speed was then decreased to 64 kbit/s. And the next 3 weeks until my limit was reset the total data usage was up to 4Gb.That means that in 3 weeks 2Gb data was sent from the camera in only 64 kbit/s.How could this be?I have motion detection on that will email me images, that gives me some false positives some days with sun and shadows. But that should add up to a few Mb as maximum for a month.
I also have remote power on/off on this specific camera. I have now turned it off and the sent data from my modem has stopped.WHERE does the D-link camera stream live to? It's password protected and no one except me has the password.I can't see open sessions in my router (Dovado 4GR) and my mobile broadband supplier (Telenor) can not see where the data is transferred.But the camera is sending data somewhere, WHY? and how can I turn that off?
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Apr 26, 2011
Using Android phone and have to set up Port Forwarding to access the cameras. I have to change the IP Address to a static one instead of the one issued by the Router. How do I change the IP Address of the camera to one outside the DHCP range?
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Jan 24, 2012
way for one to view a camera stream without a username and pass? We are upgrading from older dlink cameras, I don't have the model handy. Previously we could just use the applet and it would display, I copied the applet from the new one but it requires a login to view.
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Nov 30, 2011
I'd like to have an outside view. Have any of you tried setting up one of these cameras outside? Not fully exposed, say under an eve or carport? Are they sensitive to humidity and/or temperature?
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Mar 24, 2011
I'm trying to programatically access the MJPG stream from my DCS-930L camera from outside of the DLINK software. Any correct URL for MJPG? Is there any way to view the website contents from this camera so I can hunt this down, or any technical documentation on it?
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Feb 16, 2013
I would like my dcs-930l ip camera to be directly connected to my d-link dsl-321b modem (which has only one rj45 port to connect to), so that I can either access the cam via the internet (watching livestream through webinterface, that would be option 1) or so that the cam sends an email with a picture as soon as the motion sensors activate - that would be option 2 (by the way: the modem / cam get internet access through german telekom / t-online).
I have tried to get option 1 as well as option 2 to work, but I failed... I would be happy if either option 1 or 2 would work for me - I don't really care which one. In both cases, the problem seems to be that the dcs-930l cam cannot access the internet (but the cam itself works - I can view the livestream through the local network).
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Sep 17, 2012
I'm trying to connect the D-Link 930L Wireless N Camera to my E4200 router. When I have the camera connected via the Ethernet cable it works fine, as soon as I unplug the Ethernet cable it will not connect wirelessly. I tested the camera on a friends router E3000 and the camera connects fine and work flawlessly on his network wirelessly. Any settings in the router that need to changed or set differently?? All of my other devices work great. I have been through D-Links Tech support all things point back to my router.
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Feb 17, 2012
I have 3 932ls and one 930l in a house in Massachusetts, all registered onto my dlink. All went fine.I brought 3 more 932l and one 930l to a house in Mexico. I had problem w the 932l wizard. Then I noticed that I had brought 2 different wizard discs. They were different versions, the older one could not find a Internet connection, so I could go no further. I tried the newer version of the 932l wizard, it found my Internet connection, and did installation and registered all three 932ls to my current mydlink account. All fine so far. On my mydlink account I have the three Massachusetts 932s , the one Massachusetts 930, and the three Mexico 932s.
I had forget to bring the 930L disc for the installation. Here is where the problem started. I downloaded the 930L wizard from the Dlink site, but I can't get past that first section where is says " checking active x, checking Internet, checking LAN " or something to that effect. It then says " can't find Internet connection, check your adapter, router, etc" or something to that effect. I can't go any further with that wizard. I was able to find the cam from my router and finally got that 930L interface, and did the manual as well as the automatic set-up. I can see the cam perfectly, by going to 192.168.1.101 I can log in, reset my password, did everything. I can see cam wirelessly.
The problem is that I CAN'T register it to my mydlink account, and hence can't see it on mydlink lite , etc.I can ONLY see the cam INTRANET - WISE.the 930L wizard that I downloaded is worthless. I have disabled firewall, did everything, tried an XP PC, as well as a windows 7 laptop.Is there any way to add the cam to my mydlink account ? I even tried the 932L wizard that DOES find my Internet connection, but it doesn't find my 930 at the part where I have to chase a cam to set up. If I can't add the 930L to my mydlink account, I would even be happy if I could access it from the 192.168.1. ddress, but I dont know how to set that up so that I can do that from a different network than my own. I suppose that there must be a way to get to my modem, my router and then to that 192.168.1.101 address?
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Mar 4, 2012
I have seen several posts regarding internet connection dropping. Mine does the same. I have a cable modem in front of the router. The router is setup with two SSID's (one 2.4GHz, and the other 5GHz). So often the connectivity to ENET drops, forcing me to power cycle the router. Other then the two SSID's, the router setup is factory default. I need to debug this. I have noriced that the DNS IP addresses do not show up under setup. Where do I start?
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Dec 30, 2012
My router keeps dropping my internet connection. I wonder If its the ISP cable modem that drops it and messes up my router forcing me to reboot. Drops it cause of some time out; or the like.If I can have the router periodically send a signal to my modem
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Jan 10, 2013
my internet connection keeps dropping recently. I first thought it was caused by my router, so I bought a new router D-Link DIR 835 but the problem still exists and seems even worse.
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Mar 25, 2012
I don't know where to begin but I have about 4 land lines to the router, and 2-3 wireless computers. But what I notice is that the internet connection is very slow and things drop. My downloads would be incomplete, and streaming is terribly slow. My torrent downloads will always reset. Simply put, this type of internet connection is terrible.
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Nov 18, 2012
The old 615 has been working very well for some years now, but the last couple of days we have had to turn it off and on again to get internet. It has happened 3 times in the last 24 hours. The globe light on the router remains green, and the notification icon on windows 7 doesn't show any problems yet we cant connect to the web. I've been looking on the forum and trying to understand some of the solutions and checklists already posted, but they don't make a whole load of sense to me unfortunately.
The firmware on the router is 2.27. The only change I have made to the system is that my wife's lan card seems to have died a death last week, and her computer is now connected by wireless. My computer is now the only one connected to the router by a lan cable.
There is something I don't understand. Under setup / network there is a dhcp reservations section. Pretty much every device seems to have a reserved IP address, and some of the devices that are reserved we no longer own. My son does gaming and wants a constant IP address, and my computer might need a permanent IP (don't know - just guessing here). Should all the other computers be allowed to sort themselves an IP every time they log on? Most of the devices have expires never, and some of the devices have the blue link that I can click for revoke and reserve with a time by them.
Am I barking up the wrong tree here and this lot has nothing to do with the dropping connection? What do the revoke / reserve and times mean? What happens when the lease runs out? Will the connection drop on that computer and it will have to try and connect itself again, or does it start a new lease every time it logs on to the router?
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Sep 3, 2009
I have just purchased a DIR-825. Set up went through without a hitch. (I have it wired, not wireless at the moment). But I am consistently dropping my connection to the internet/Lan . I have a dual boot system (WinXP-Win7) and it's happening on both platforms, so i know it's not an OS problem. I have reverted to my old DIR-604 out of frustration. I was hoping you might have suggestions or a potential solution before I contact customer support for official assistance (if it exists) on this matter.
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Nov 8, 2011
I purchased this router and a Motorola Surfboard SB5101U for my home network. My current set up at home for devices connected to router are as follows:
2 Macs and 2 iphones - Wireless
2 Directv boxes, 2 blu-ray players and xbox360, Ethernet cabling.
The issue I am having is that everyday at-least 7-8+ times my internet will just stop coming through. I never lose connection to the router it's self. But I cannot load webpages/content on any of my devices. They always show as being connected fine to the router though. I have attempted to call Cox cable, my ISP, to resolve the issue. And I am always told that everything looks fine on their end and that the issue must lie with the connection between the Modem and router. The rep then walks me through a complete reboot of both router & modem and of course, the issue is resolved 100% of the time. I am trying to fix the issue my self to avoid a $50 service call fee from Cox which could still not fix any issues at all. Since I have done some searching and found some advice on making changes to the configuration of the router. But time after time I continue to get the same issue.
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Jun 13, 2012
I am having a very frustrating issue with my wireless D-LINK 615 (firmware 5.0.1 NA). The internet connection drops constantly every 2-3 hours. Here are the settings on my router:
Cable modem
Modem Motorola Surfboard model SB6120
Code...
This seems to happen after I upgraded the firmware. Before that, did not get a complaint from my children or wife. Before I squeeze the last drop out of this lemon.
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