Dell :: 1397 WLAN Mini-card Can't Find Internet Connection
Dec 12, 2009
I've got a Latitude E6500 laptop with Windows 7, 64-bit. I've tried connecting to three wireless networks and each time the wireless card manages to connect to the router, but is unable to connect to the internet. When I connect using the ethernet I have no problem and I'm able to connect to the wireless using other devices. I've downloaded the latest BIOS and windows drivers. I've ensured the security is configured correctly, the wireless is on, the password is correct.
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Feb 28, 2012
Now that I have a Linksys N4200 router I want to upgrade the card that is in my 1735 Studio. Dell support suggested the 5100 Wireless-Network Mini-Card. That’sall well and good but looking at the picture on Dell site it is about half the size as the one that is in the computer which is a Dell Wireless 1397 WLAN MiniCard. I don't think the 5100 will bolt in the slot, too short.
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Jan 19, 2010
I want to change my wireless mac addres, but i can't.
I tried from the device managger on the usuall way, i tried from regedit and i also tried with mac changer programms.
In the regedit, the Network address changed, but when i type the "ipconfig /all" commant to the cmd it show me my default mac address.
I also tried to connect to the network witch use mac filter (that's, why i want to change my mac) , but i can't.
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Feb 27, 2009
I got a Studio 1535 Laptop which comes with a Broadcom WiFi card that is named "Dell Wireless 1397 WLAN Mini-Card" in the Hardware Manager.
I tried to connect to my ZyXel WiFi router but though i had it all configured right, Windows would always come up with "you entered the wrong key". After playin around for some time i figured out that everything just works fine when i switched my router from WPA-PSK to WPA2-PSK. My router features both WPA-PSK and WPA2-PSK but since my other PC does only support WPA-PSK the router is set to that and i want it to stay that way. I just don't want to buy new hardware for all my other computers.
So is this WiFi card strictly incompatible with WPA-PSK? Does'nt make any sense to me because WPA2 works just fine! Normally they are downwards compatible aren't they? (Moreover, when setting up a connection i can choose WPA-PSK from the dropdown menu.
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Mar 11, 2012
I have a Dell Inspiron 1564 with the Dell 1397 WLAN Mini-Card. How do I use its Wi-Fi abilities to connect to the Internet?
Do I need a wireless router with a modem built in? Do I have to use a service provider, i.e. Bell, to make the connection and
therefore pay more service charges per month? Is "Linksys" a good name in routers? Should I buy the router at one of the big box retailers?
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May 15, 2013
I have a Dell Studio PC with a Dell Wireless 1397 WLAN Mini-Card. OS is Windows 7 with SP1. Intel Core 2 Duo T5800 2.00 GHz
In general I have no problems with my WIFI with simple browsing and most of my routine activities online. But any time I stream video (like youtube), music or download a large file, my WIFI spontaneously turns off. I need to either restart the computer or put the computer to sleep/wake it up for the WIFI to work again.
I have the latest drivers for the Wireless card. I scanned the forums and didn't see this problem reported elsewhere. I realize this is an old computer so I may have to install an external wireless adaptor, but I wanted to ask around before doing so.
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Oct 25, 2011
How to successfully get a Dell Wireless 1397 to work with Windows 2008 x64? I have a Precision M4500 that I managed to install Windows 2008 x64 R2 on. I installed the Windows 7 drivers for the card and the Device Manager says the device is working properly. But when I go to enable the device, it acts like it is enabling it, but the properties always say "disabled".
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Mar 30, 2012
I have a Dell Inspiron 11z (1110) with Dell 1397 mini wireless card. The wireless connection lags/drops persisitently at any time of day or night. When I connect the computer to internet via ethernet the connection is stable. When I run a diagnostics on the wireless card all pass, except the internet IP ping. I get the following message:
The wireless router/AP for your network is working, but your computer is not able to use an IP address to connect to the Internet. You will not be able to connect to the Internet, although you might be able to connect to your local network. Contact your network administrator or wireless router/AP installer for assistance.
I have installed latest driver for the 1397 mini wireless card, albeit a couple of years old.
The wireless router I am using is Netgear Rangemax Dual Band DGND3300v2. I can get into the router administration area but am at a loss as to how to reset/re-install it.
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Dec 4, 2012
Older model Inspiron 1545' using the 1397 WLAN card. Has been working fine, until perhaps the past two weeks. Now it frequently drops out, requiring manual disconnect and reconnect. Tonight Internet very slow on that laptop.
There are other devices using the same wifi (including this iPad used to post this), which connect to the wifi and Internet no issue. To me, its pointing to the laptop - either the WLAN card itself, or something in the laptop starting to fail (the laptop does have issues restarting - where it won't do that unless left for say 30 mins).
I'm suspecting a recent windows update or mcafee security update - no other software has been installed or updated.
I've tried changing antenna setting from auto to aux with no change to the above. Have checked for newer drivers - the laptop reports the version we have is the latest ( from 2009) - although they are the windows driver. Running windows 7, 64 bit - as supplied by dell when laptop was brand new. should I give up on the 1397 card and use another USB wifi adapter ?
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Oct 28, 2007
I have new Inspiron 1720 running Vista with the Dell wireless 1390 WLAN mini-card. I will be connected to the wireless network just fine, but it will then disconnect. My problem is I cannot re-connect to it without having to do a total restart. I go to the place to refresh the list, and it finds nothing. I ask it to repair the network, and it can't becasue it cannot find a network. I have at least 4 other networks in the area that I can normally see, and none appear when I hit the refresh button. But I totally restart the system, and everything works fine again (until it drops again).
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Aug 31, 2009
I can't connect to the internet using wireless. Can access the internet just fine with my cable. All I see is the red x and its not able to detect any networks. I reinstalled drivers, it works fine for a second, and then dies out again.
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Jan 13, 2012
I have a Vostro 1500 and cannot connect to a wireless network with a dell 1395 WLAN minicard os XP home, what are possible solutions?
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Jan 5, 2013
My Dell workstation will only see my Dual Band Router at 2.4gig and will not see the 5.0gig. Is this card capable of seeing above 2.4?
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Dec 22, 2012
I have dell inspiron 640m with Wireless 1390 WLAN Mini-Card and it is connecting perfectly with any other routers.but i can not connect it to CISCO WAP4410N router ! i tried several times but no way.I can connect IPAD , Samsung Smart tv , Denon network radio and toshiba laptob but not Imy nspiron laptop.I think my WLAN can not get th WAP4410N IP address !
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Dec 6, 2011
So I just got this Linksys E1500 wireless N router in hopes that I would get a better signal within my room as opposed to my older router. Unfortunately, nothing has changed, in fact I think I'm getting weaker signals. My previous router was a D-Link WBR-2310. I went to speed test.net and tested 3 variables. My wifi on my desktop in my room, my wifi when right next to a router on my laptop, and my wifi using my neighbors wifi in my room.
What is the point of this new wireless N router, when it can't beat a G router older model in reach? And why does is have a 0.50 mb d/l speed but a 3.6 upload speed?
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Feb 2, 2012
I recently re-installed the driver for the 1390 WLAN Mini Card after not having wireless for a few years, and have a few problems. In the Windows XP Home Network Connections folder, the Wireless Network Connection Icon shows, "Acquiring Network Address", but never gets past that. I ran a diagnostic in the "Dell Wireless WLAN Card Utility" and the card passed all the tests, even though with the card switch in the on position the LED doesn't light (??)
When I right click on the Wireless Network Connection Icon and choose, "Status", in the "General" tab I can see that the card is sending out packets, but none are being received. In the "Support" tab under "connection status" the following appears: "Address Type": Invalid IP Address, "IP Address": 0.0.0.0, "Subnet Mask": 0.0.0.0, "Default Gateway": (nothing listed).
Background: I have a Desktop (no brand) and the Dell D820 connected with a Westell Modem and a D-Link WBR-1310 Router. Both computers work great connected to the Router with a cable. Both computers are running Windows XP Home.
The only thing I can think of (and I'm remembering this from 2007 when I purchased the Laptop and had a wireless set up for a short while), is that the Modem and Router were bridged, which is not the case now. Do they need to be bridged for the wireless connection to work? Is it not necessary anymore and something called "Double Netting" or something like that is used...
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Feb 24, 2013
Cant' seem to find any updated drivers for this card. Just installed new AP's supporting wireless 'n', and can't seem to get the speeds past 54MBS. AP's are configured properly. Under the setting in device manager I can see the rate setting for 802.11(b/g), but not n. If this card is not 'n' compatiable why state that it is. Hoping to get an updated driver . My version is 5.10.235.12 1/7/2011.
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Mar 6, 2011
I have a DELL Studio 17, with a DW1520 Wireless N WLAN half mini card. Whenever I go to the control panel utility, it tells me there are no wireless adapters, yet, the very fact I have this post up shows I am connected to the Internet. I have wanted to specify a specify local lan IP address but I cannot access the utility... yet the device manager tells me its running ok. However, downloading the utility from DELL, it tells me that there are no compatible devices.
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May 8, 2011
Will this wireless card work with a N wireless router?
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Dec 16, 2011
I have an Inspiron 8600 with a Dell wireless 1350 WLAN mini card. It operated perfectly with a Belkin 54G router but when we changed to a Plusnet Thomson Gateway router I started to lose the signal for about 20 seconds every few minutes. I complained to Plusnet who replaced the router. I have never been able to connect wirelessly since installing this piece of junk. After trying for three solid days I contacted a technician at Plusnet who tried all the usual tricks, even taking over full control of my laptop, without success. He is going to contact Thomson to see if there are any compatibility problems with the Dell 1350 adapter as there are known ones with other Dell adapters.
I suggest Plusnet should not supply this router and further reduce their charges so that customers could supply their own trusted versions.
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Dec 1, 2011
I've recently added a Dell Inspiron 620 to my home network. Since it was close enough to hardware to my U-Verse router, I moved my Dell Wireless WLAN 1502 Half Mini-Card to my older XPS400. What I cannot find out is whether or not there is an XP driver for this card.
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Dec 16, 2011
My Laptop can't connect to the internet wirelessly. Wireless card can connect torouter but once connected to the It can't acquire an IP address.
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Nov 7, 2008
I have a Dell Inspiron 6400 laptop running and with a Dell 1390 WLAN mini-card installed and a Broadcom 44/10x100 integrated controller.
Unfortunately I've never been able to get this laptop to function with my wireless Internet.
Everything's working out nicely, and the computer connects to the network smoothly. After 5-10 minutes of full and unproblematic Internet connection the computer crashes the wireless network i.e. the Inspiron and all other computeres connected to the network is disconnected and my wireless network no longer shows up on the list of available networks.
The network works perfectly with every other computer I've used with it.
I've installed the newest drivers for both the 1390 and the integrated controller from this site. And my Vista is of course also fully up to date.
I've also tried turning the antennae settings to "aux" - Alas, to no avail.
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May 16, 2013
I have a 1395 Wlan mini-card in my dell vostro 1510 version A21 and it has stopped allowing internet access. it says limited or no access and when i ran the connection diagnostices it failed the authentication.last time the software was update was october 6, 2008.
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Apr 20, 2012
I think I am having problem with my network card I am running windows 7 with Dell wireless 1390 WLAN Mini-Card lots of times the signal is low and I get the error message no internet connectivity or some other error message that I am not being able to connect to the network provided by my wimax modem, Is there any program that I can download to test if there are any errors related to the network card or any way to fix this?
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Jun 11, 2012
I had to default my wireless router " Netgear WGR14V6" and since then I haven't been able to connect with my wireless card. I can physically connect to it with a cable but I can't access it with the wireless card. When I look at the properties it says that it is working fine but I can't seem to find where to change the "SSID and the security phrase". Usually when it is up and running it has a status button and when you click on it there is a tab that you click on and it shows you the SSID and the rest, but now since it is not connected there isn't anything that I can find to change this.
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Dec 23, 2012
I have dell inspiron 640m with Wireless 1390 WLAN Mini-Card and it is connecting perfectly with any other routers. but i can not connect it to CISCO WAP4410N router ! i tried several times but no way.
I can connect IPAD , Samsung Smart tv , Denon network radio and toshiba laptop but not my inspiron laptop. I think my WLAN can not get th WAP4410N IP address !
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Oct 29, 2012
I installed W8 on my Dell Studio 1735 computer. Wireless Internet access is very very slow. I have not this problem with W7 on the same computer. I tried it with an external Network cable. Very fast, 50mbps. I also tried it with an external USB Belkin wifi adaptor. It works fine. Computer has a Dell Wireless 1500 N WLAN Mini Card. Driver version:5.100.245.20 Date 2012-03-13. I cannot find any better driver.
I have one more problem that I don't have with W7. I cannot rate the computer. The Windows experience index cannot go past the test of Direct3D 10 Texture Load Assesment.
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Dec 18, 2012
find a Driver for the NIC for windows 8 64 bit Pro. I have a Dell Latitude E6410 and the driver from Microsoft worked for the most part but I was having issues connecting to my Windows phone 8 device (Nokia 920). First I though it was my phone but when I tried other devices like my Surface I could connect with no problem. I am also running Windows 7 32 bit, when I boot up that OS I had no issues connecting to my phone. I also had issues with stable connections to my 5Ghz Wi-Fi access point. Well if any of these symptoms sound like something that you been going through then check this driver out. I used the 43224AGN 802.11 a/b/g/n 2x2 driver and now everything seems to work.
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Dec 22, 2011
The first is I have a laptop running XP with a Dell Wireless 1390 WLAN Mini-Card built in to it. But for some reason when I'm using that wireless connector my computer won't connect to my router and give me a 192.168.0.x address, it gives me a regular IP address. I can surf the net and everything but I can't access files on other computers. But from it it'll allow me to connect to the router admin fine.Whenever I put the mac address in to my DHCP setting on my router it comes up * RESERVED INACTIVE * and never gives my laptop a local ip address.The other problem is on my 192.168.0.2 computer I've tried to set up port forwarding but it won't open the ports. My router is a Motorola SBG6580 provided by my cable company. This particular computer is connected by Ethernet and not Wifi if that makes a difference.
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Dec 23, 2012
I have dell inspiron 640m with Wireless 1390 WLAN Mini-Card and it is connecting perfectly with any other routers.but i can not connect it to CISCO WAP4410N router ! i tried several times but no way.I can connect IPAD , Samsung Smart tv , Denon network radio and toshiba laptob but not Imy nspiron laptop. think my WLAN can not get th WAP4410N IP address !
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May 2, 2013
I have Dell Studio XPS i5 laptop (64 bit) with DELL Wireless 1397 WLAN Mini Card (version 5.30.21.0 from 1.10. 2008). I recently subscribed for an internet connection that requires 802.11n speed. As my wireless card does not support it what are my options here. Is there a magical link to update my card and start gaining from the maximum speed (30 Mbps or higher if I want) or I have to change the card by buying/installing a new one.
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Sep 8, 2012
I have a Dell Wireless 1397 WLAN MiniCard and have been able to connect to all hostels wifi networks until now. There isn't anything wrong with the network itself because my iPhone and a different tablet can still connect to it.The network is in the list, full signal, but it tries to connect and sticks at 'Acquiring network address' then fails. I have tried the Repair button an it says it can't repair it because it can't give me a new IP address.
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