Dell Notebook 1397 Wlan Minicard Can't Connect To Wifi
Sep 8, 2012
I have a Dell Wireless 1397 WLAN MiniCard and have been able to connect to all hostels wifi networks until now. There isn't anything wrong with the network itself because my iPhone and a different tablet can still connect to it.The network is in the list, full signal, but it tries to connect and sticks at 'Acquiring network address' then fails. I have tried the Repair button an it says it can't repair it because it can't give me a new IP address.
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May 9, 2012
There is a poor wireless connection on my Studio XPS 1645, it seems that of all the threads I have read switching the antenna from AUTO to AUX seems to fix it. But, I have not been able to locate this antenna to modify the settings.
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Nov 5, 2012
I have a Latitude D830 that I had to reinstall back to Windows XP3. I have installed all the drivers per instructions except that the device manager indicated one ethernet controller (Wireless 1395 WLAN MiniCard) is not found. I ran the desired driver R242906 but it begins and then states that hardware is not found and stops. I have tried some of the older drivers as well but still have had the same result.
Prior to redoing the OS is was Windows Vista Pro but kept crashing so went back to XP. The wireless card worked then.
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Feb 28, 2012
Now that I have a Linksys N4200 router I want to upgrade the card that is in my 1735 Studio. Dell support suggested the 5100 Wireless-Network Mini-Card. That’sall well and good but looking at the picture on Dell site it is about half the size as the one that is in the computer which is a Dell Wireless 1397 WLAN MiniCard. I don't think the 5100 will bolt in the slot, too short.
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Dec 12, 2009
I've got a Latitude E6500 laptop with Windows 7, 64-bit. I've tried connecting to three wireless networks and each time the wireless card manages to connect to the router, but is unable to connect to the internet. When I connect using the ethernet I have no problem and I'm able to connect to the wireless using other devices. I've downloaded the latest BIOS and windows drivers. I've ensured the security is configured correctly, the wireless is on, the password is correct.
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Jan 19, 2010
I want to change my wireless mac addres, but i can't.
I tried from the device managger on the usuall way, i tried from regedit and i also tried with mac changer programms.
In the regedit, the Network address changed, but when i type the "ipconfig /all" commant to the cmd it show me my default mac address.
I also tried to connect to the network witch use mac filter (that's, why i want to change my mac) , but i can't.
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Apr 13, 2013
I have a Dell Inspiron Laptop with Windows 7 and a PC with XP. The Laptop has Dell Wireless 1397 WLAN mini-card, i think it supports 802.11g. My PC has DLINK DWA 525 PCI WIRELESS card, this supports 802.11g and n. The wireless router is Belkin Surf Wireless Router (F7D2301zb).
Now, the problem i'm facing is when PC is connected first and later when laptop is connected, the computer gets disconnected. Laptop works fine. I have to restart the router to connect both.
Is it due to the difference in 802.11 G and N of Laptop and PC ?
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Feb 27, 2009
I got a Studio 1535 Laptop which comes with a Broadcom WiFi card that is named "Dell Wireless 1397 WLAN Mini-Card" in the Hardware Manager.
I tried to connect to my ZyXel WiFi router but though i had it all configured right, Windows would always come up with "you entered the wrong key". After playin around for some time i figured out that everything just works fine when i switched my router from WPA-PSK to WPA2-PSK. My router features both WPA-PSK and WPA2-PSK but since my other PC does only support WPA-PSK the router is set to that and i want it to stay that way. I just don't want to buy new hardware for all my other computers.
So is this WiFi card strictly incompatible with WPA-PSK? Does'nt make any sense to me because WPA2 works just fine! Normally they are downwards compatible aren't they? (Moreover, when setting up a connection i can choose WPA-PSK from the dropdown menu.
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Mar 11, 2012
I have a Dell Inspiron 1564 with the Dell 1397 WLAN Mini-Card. How do I use its Wi-Fi abilities to connect to the Internet?
Do I need a wireless router with a modem built in? Do I have to use a service provider, i.e. Bell, to make the connection and
therefore pay more service charges per month? Is "Linksys" a good name in routers? Should I buy the router at one of the big box retailers?
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Dec 4, 2012
Older model Inspiron 1545' using the 1397 WLAN card. Has been working fine, until perhaps the past two weeks. Now it frequently drops out, requiring manual disconnect and reconnect. Tonight Internet very slow on that laptop.
There are other devices using the same wifi (including this iPad used to post this), which connect to the wifi and Internet no issue. To me, its pointing to the laptop - either the WLAN card itself, or something in the laptop starting to fail (the laptop does have issues restarting - where it won't do that unless left for say 30 mins).
I'm suspecting a recent windows update or mcafee security update - no other software has been installed or updated.
I've tried changing antenna setting from auto to aux with no change to the above. Have checked for newer drivers - the laptop reports the version we have is the latest ( from 2009) - although they are the windows driver. Running windows 7, 64 bit - as supplied by dell when laptop was brand new. should I give up on the 1397 card and use another USB wifi adapter ?
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May 15, 2013
I have a Dell Studio PC with a Dell Wireless 1397 WLAN Mini-Card. OS is Windows 7 with SP1. Intel Core 2 Duo T5800 2.00 GHz
In general I have no problems with my WIFI with simple browsing and most of my routine activities online. But any time I stream video (like youtube), music or download a large file, my WIFI spontaneously turns off. I need to either restart the computer or put the computer to sleep/wake it up for the WIFI to work again.
I have the latest drivers for the Wireless card. I scanned the forums and didn't see this problem reported elsewhere. I realize this is an old computer so I may have to install an external wireless adaptor, but I wanted to ask around before doing so.
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Oct 22, 2011
I have a Dell Studio Laptop 1737 with Dell Wireless 1397 WLAN mini-card and Windows 7 home premium 64 bit. Some days ago, I bought a HP WiFi mouse (model LQ083AA). This mouse connects via WiFi and you need no USB-port for a transmitter. Very practical - if it would work probably.First I installed the SW delivered with the mouse. During this installation, also the "Microsoft Virtual WiFi Miniport Adapter" was installed. The mouse connects via this adapter. And everything worked fine. The mouse was found, a connection was established and the mouse worked like a charm. Until I went to sleep. As usually, I hibernated the notebook. And after waking up the notebook from hibernate, the mouse did not work anymore. I found out it is because the "Microsoft Virtual WiFi Miniport Adapter" does not wake up correctly. After a reboot, everything works again. And if I use the HP software to reestablish the connection, I receive the error "SoftAP is not available".
I tried several things:I un-installed the "Microsoft Virtual WiFi Miniport Adapter" in the device manager and checked for new HW to install it again. But after it was installed again, it still did not work.In the device manager, I disabled "Microsoft Virtual WiFi Miniport Adapter" and enabled it again - but it stayed disabled.I updated the driver.I changed energy management, allowed the computer to switch of power of the adapter resp. disallowed that.Nothing I did worked. After hibernate, the "Microsoft Virtual WiFi Miniport Adapter" is "dead". Only a reboot works.The WiFi mouse is such a great Idea, but the "Microsoft Virtual WiFi Miniport Adapter" is such a mess.
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Oct 25, 2011
How to successfully get a Dell Wireless 1397 to work with Windows 2008 x64? I have a Precision M4500 that I managed to install Windows 2008 x64 R2 on. I installed the Windows 7 drivers for the card and the Device Manager says the device is working properly. But when I go to enable the device, it acts like it is enabling it, but the properties always say "disabled".
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Oct 12, 2009
I can't connect to the wireless network at my university.I have 2 network adapters: Dell Wireless 1397 WLAN Mini-Card, Marvell Yukon 88E80 PCI-E Fast Ethernet Controller. BTW I already turned the wireless switch on, but windows xp still says: "No wireless networks were found in range'.
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May 3, 2011
I have been trying to re-establish my wi-fi connection for over a day now. I have a Dell Inspiron 1545 with windows 7 and it has two wifi adapters, one is the 1397wlan and the other is a virtual miniport adapter. My carrier is at&t uverse/2wire and my service was disconnected for about eight or nine days and since then I cannot get my wi-fi back. The desktop computer works fine but my network adapters are showing attempting to authenticate and not connected for the miniport adapter. I have tried enable/disable, restoring to a previous date, ipconfig/release, and of course running the trouble shooter for Microsoft. The result is that they can't assist with my connectivity issue and that its either the adapter or my router. I can use the laptop with the ethernet cord but its not practical as the router is downstairs and I primarily work upstairs.
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Nov 18, 2011
Where is the card located within the laptop? The WLAN compartment next to the HDD, is not for the half mini card. It was working, but now shows as physically not there (no matching hardware popup). I am confident in removing the access panel to reach the HDD area, but not so much the rest of the case.
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Feb 11, 2012
I have a dell laptop and its operating on Windows XP,I have followed several options from researching on the internet on how to fix the problem but nothing has worked so far. I am NOT computer whiz by far,I just know basic stuff. It shows its connected to my wireless modem but it keeps saying "AQUIRING IP ADDRESS", the address is saying "O". There are no numbers when I place the mouse over it. I went to the properties and advanced settings and changed the WINS. I tried restoring my computer to the earliest setting I could.
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Apr 29, 2011
I've just tried to Wi Fi connect to the internet for the first time with my Asus Eee PC 1001PX notebook (Window 7 Starter). The signal strength for the Thomson TG585 V7 router is showing as excellent. I used Windows Diagnostics to try and sort the problem out; but it says that Troubleshooting was unable to automatically fix all of the issues found and that there is a problem with the wireless adapter or access point.
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May 24, 2011
I am trying to get my daughters laptop re-hooked to the wifi. Other computers and smart phones have no problems. This computer was connected but after the applesauce spill on the keyboard, and subsequent MicroCenter replacement of keyboard, we cannot get the laptop online.It is an Acer Aspire 5517 running Windows 7I have removed all profiles and created a new profile entering parameters from my laptop. I can see the wireless connection, but when I try to connect, I get "Windows was unable to connect to Greg". When I click troubleshoot, I get "Troubleshooting couldn't identify the problem".
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Aug 19, 2012
Our HPG62 notebook and a Dell laptop use wireless router in our home. This AM the Dell connects via wireless, the HP shows green on our wireless network but but the house symbol above the list of available wireless networks says "no internet access". I've tried looking for an external switch but don't see one. We are fairly basic users and don't know what to do.
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Jan 13, 2012
I have a Vostro 1500 and cannot connect to a wireless network with a dell 1395 WLAN minicard os XP home, what are possible solutions?
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Mar 25, 2013
I have a Dell 1545 Laptop that quit working without a cable connection to the computer. My computer has a model wireless card 1397. I cannot access the Utility Card. I get message indicating that a "internal configuration is inconsistent...and to restart. I have tried most of the suggestions I found on the Internet, but no joy. Restarting makes no change---I still get the same message. Utilizing network interview program, it indicates that the card is 'non-operational.' When I check through control panel...system...device manager I am told that the card is working (no yellow mark is seen). I seem to think that it is likely a software issue, perhaps with some "update" gone crazy.
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May 2, 2013
I have Dell Studio XPS i5 laptop (64 bit) with DELL Wireless 1397 WLAN Mini Card (version 5.30.21.0 from 1.10. 2008). I recently subscribed for an internet connection that requires 802.11n speed. As my wireless card does not support it what are my options here. Is there a magical link to update my card and start gaining from the maximum speed (30 Mbps or higher if I want) or I have to change the card by buying/installing a new one.
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May 28, 2009
I recently purchased an Inspiron 1545 from Best Buy that came with a Dell Wireless 1397 card and Vista. Due to some special application requirements, I needed to downgrade to Windows XP. However, I am unable to find the link to the Windows XP Dell WLan installer package for DW1397 for the Inspiron 1545
On the driver download center for Inspiron 1545, it has an XP installer package for a different wireless card. Any link to download the correct Windows XP Installer package for the DW1397 card for Inspiron 1545?
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Feb 11, 2013
I had to re-install Vista on my Dell Studio 1535, and site the re-install i've not been able to connect to wi-fi because Vista apparently doesnt seem to recognise the wireless adapter. In Device Manager it lists the generic "Network Controller" and has a question mark next to it.
I've installed Dell System software, Dell Notebook System software, Quickset, chipset drivers and the R206848 file that includes the 1397 drivers, yet its still not recognised.
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Dec 22, 2012
I have dell inspiron 640m with Wireless 1390 WLAN Mini-Card and it is connecting perfectly with any other routers.but i can not connect it to CISCO WAP4410N router ! i tried several times but no way.I can connect IPAD , Samsung Smart tv , Denon network radio and toshiba laptob but not Imy nspiron laptop.I think my WLAN can not get th WAP4410N IP address !
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Aug 19, 2011
My laptop detect the wifi network but when i try to connect with my wifi network it asks for security key then windows displays unble to connect.
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Mar 30, 2012
I have a Dell Inspiron 11z (1110) with Dell 1397 mini wireless card. The wireless connection lags/drops persisitently at any time of day or night. When I connect the computer to internet via ethernet the connection is stable. When I run a diagnostics on the wireless card all pass, except the internet IP ping. I get the following message:
The wireless router/AP for your network is working, but your computer is not able to use an IP address to connect to the Internet. You will not be able to connect to the Internet, although you might be able to connect to your local network. Contact your network administrator or wireless router/AP installer for assistance.
I have installed latest driver for the 1397 mini wireless card, albeit a couple of years old.
The wireless router I am using is Netgear Rangemax Dual Band DGND3300v2. I can get into the router administration area but am at a loss as to how to reset/re-install it.
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Aug 31, 2009
I can't connect to the internet using wireless. Can access the internet just fine with my cable. All I see is the red x and its not able to detect any networks. I reinstalled drivers, it works fine for a second, and then dies out again.
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Dec 16, 2011
My Laptop can't connect to the internet wirelessly. Wireless card can connect torouter but once connected to the It can't acquire an IP address.
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Dec 23, 2012
I have dell inspiron 640m with Wireless 1390 WLAN Mini-Card and it is connecting perfectly with any other routers. but i can not connect it to CISCO WAP4410N router ! i tried several times but no way.
I can connect IPAD , Samsung Smart tv , Denon network radio and toshiba laptop but not my inspiron laptop. I think my WLAN can not get th WAP4410N IP address !
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Jan 1, 2008
I just got an Inspiron 1520 for Christmas. So I have only been using it a few days. The first day I set up the internet connection I had no problem but now when my computer goes into sleep mode or hibernate mode I lose internet connection and it won't reconnect. It will seach for a network, then say that I have limited access or the network is unidentified. I have to either disconnect from the network and reconnect and sometimes I even have to restart the laptop to get the connection back. I have the Dell Wireless 1390 WLAN mini card.
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Mar 7, 2012
I'm unable to connect to the internet because my Dell Wireless 1390 WLAN Mini-Card says that "This device cannot start. (Code 10)"
I have an Dell Inspiron 1520.
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