Dell :: Inspiron 11z (1110) With 1397 Mini Wireless Card - Internet IP Ping Fails
Mar 30, 2012
I have a Dell Inspiron 11z (1110) with Dell 1397 mini wireless card. The wireless connection lags/drops persisitently at any time of day or night. When I connect the computer to internet via ethernet the connection is stable. When I run a diagnostics on the wireless card all pass, except the internet IP ping. I get the following message:
The wireless router/AP for your network is working, but your computer is not able to use an IP address to connect to the Internet. You will not be able to connect to the Internet, although you might be able to connect to your local network. Contact your network administrator or wireless router/AP installer for assistance.
I have installed latest driver for the 1397 mini wireless card, albeit a couple of years old.
The wireless router I am using is Netgear Rangemax Dual Band DGND3300v2. I can get into the router administration area but am at a loss as to how to reset/re-install it.
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Dec 12, 2009
I've got a Latitude E6500 laptop with Windows 7, 64-bit. I've tried connecting to three wireless networks and each time the wireless card manages to connect to the router, but is unable to connect to the internet. When I connect using the ethernet I have no problem and I'm able to connect to the wireless using other devices. I've downloaded the latest BIOS and windows drivers. I've ensured the security is configured correctly, the wireless is on, the password is correct.
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Jan 19, 2010
I want to change my wireless mac addres, but i can't.
I tried from the device managger on the usuall way, i tried from regedit and i also tried with mac changer programms.
In the regedit, the Network address changed, but when i type the "ipconfig /all" commant to the cmd it show me my default mac address.
I also tried to connect to the network witch use mac filter (that's, why i want to change my mac) , but i can't.
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Feb 27, 2009
I got a Studio 1535 Laptop which comes with a Broadcom WiFi card that is named "Dell Wireless 1397 WLAN Mini-Card" in the Hardware Manager.
I tried to connect to my ZyXel WiFi router but though i had it all configured right, Windows would always come up with "you entered the wrong key". After playin around for some time i figured out that everything just works fine when i switched my router from WPA-PSK to WPA2-PSK. My router features both WPA-PSK and WPA2-PSK but since my other PC does only support WPA-PSK the router is set to that and i want it to stay that way. I just don't want to buy new hardware for all my other computers.
So is this WiFi card strictly incompatible with WPA-PSK? Does'nt make any sense to me because WPA2 works just fine! Normally they are downwards compatible aren't they? (Moreover, when setting up a connection i can choose WPA-PSK from the dropdown menu.
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Mar 11, 2012
I have a Dell Inspiron 1564 with the Dell 1397 WLAN Mini-Card. How do I use its Wi-Fi abilities to connect to the Internet?
Do I need a wireless router with a modem built in? Do I have to use a service provider, i.e. Bell, to make the connection and
therefore pay more service charges per month? Is "Linksys" a good name in routers? Should I buy the router at one of the big box retailers?
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Dec 4, 2012
Older model Inspiron 1545' using the 1397 WLAN card. Has been working fine, until perhaps the past two weeks. Now it frequently drops out, requiring manual disconnect and reconnect. Tonight Internet very slow on that laptop.
There are other devices using the same wifi (including this iPad used to post this), which connect to the wifi and Internet no issue. To me, its pointing to the laptop - either the WLAN card itself, or something in the laptop starting to fail (the laptop does have issues restarting - where it won't do that unless left for say 30 mins).
I'm suspecting a recent windows update or mcafee security update - no other software has been installed or updated.
I've tried changing antenna setting from auto to aux with no change to the above. Have checked for newer drivers - the laptop reports the version we have is the latest ( from 2009) - although they are the windows driver. Running windows 7, 64 bit - as supplied by dell when laptop was brand new. should I give up on the 1397 card and use another USB wifi adapter ?
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Feb 28, 2012
Now that I have a Linksys N4200 router I want to upgrade the card that is in my 1735 Studio. Dell support suggested the 5100 Wireless-Network Mini-Card. That’sall well and good but looking at the picture on Dell site it is about half the size as the one that is in the computer which is a Dell Wireless 1397 WLAN MiniCard. I don't think the 5100 will bolt in the slot, too short.
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May 15, 2013
I have a Dell Studio PC with a Dell Wireless 1397 WLAN Mini-Card. OS is Windows 7 with SP1. Intel Core 2 Duo T5800 2.00 GHz
In general I have no problems with my WIFI with simple browsing and most of my routine activities online. But any time I stream video (like youtube), music or download a large file, my WIFI spontaneously turns off. I need to either restart the computer or put the computer to sleep/wake it up for the WIFI to work again.
I have the latest drivers for the Wireless card. I scanned the forums and didn't see this problem reported elsewhere. I realize this is an old computer so I may have to install an external wireless adaptor, but I wanted to ask around before doing so.
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Oct 25, 2011
How to successfully get a Dell Wireless 1397 to work with Windows 2008 x64? I have a Precision M4500 that I managed to install Windows 2008 x64 R2 on. I installed the Windows 7 drivers for the card and the Device Manager says the device is working properly. But when I go to enable the device, it acts like it is enabling it, but the properties always say "disabled".
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Oct 20, 2012
I have a dell inspiron mini 1010 with 1397 wifi card. I am trying to connect to internet through wifi but comp. wont connect. when i run diagnostic it says internet ip ping faild. my router( witch is an arris xfinity) is working fine with two other computers. strangly it connects with my netgear router just fine.
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Dec 6, 2011
So I just got this Linksys E1500 wireless N router in hopes that I would get a better signal within my room as opposed to my older router. Unfortunately, nothing has changed, in fact I think I'm getting weaker signals. My previous router was a D-Link WBR-2310. I went to speed test.net and tested 3 variables. My wifi on my desktop in my room, my wifi when right next to a router on my laptop, and my wifi using my neighbors wifi in my room.
What is the point of this new wireless N router, when it can't beat a G router older model in reach? And why does is have a 0.50 mb d/l speed but a 3.6 upload speed?
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Dec 16, 2011
I have an Inspiron 8600 with a Dell wireless 1350 WLAN mini card. It operated perfectly with a Belkin 54G router but when we changed to a Plusnet Thomson Gateway router I started to lose the signal for about 20 seconds every few minutes. I complained to Plusnet who replaced the router. I have never been able to connect wirelessly since installing this piece of junk. After trying for three solid days I contacted a technician at Plusnet who tried all the usual tricks, even taking over full control of my laptop, without success. He is going to contact Thomson to see if there are any compatibility problems with the Dell 1350 adapter as there are known ones with other Dell adapters.
I suggest Plusnet should not supply this router and further reduce their charges so that customers could supply their own trusted versions.
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Apr 21, 2013
For the past few weeks, I have been having trouble maintaining a steady wireless internet connection. I intermittently lose the connection or the strength of the connection fluctuates. I have an Inspiron 1521, with a Dell Wireless 1390 Wlan Mini-Card. Also, I am running Windows 7.
A couple of hours ago, I suddenly lost my wireless connection and could not reestablish it. I ran the diagnostic tool, which reported that there was a hardware or driver-related problem with my 1390 mini-card. Now, when I go into Device Manager, it has an exclamation point next to it and it says "This device cannot start (Code 10)".
I have restarted my system and downloaded and installed this driver URL . Device Manager now says, "Windows has determined the driver software for your device is up to date," but there is still a Code 10 error.
Does this just mean that the card needs to be replaced? I am not sure what to do now -
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Oct 28, 2007
I have new Inspiron 1720 running Vista with the Dell wireless 1390 WLAN mini-card. I will be connected to the wireless network just fine, but it will then disconnect. My problem is I cannot re-connect to it without having to do a total restart. I go to the place to refresh the list, and it finds nothing. I ask it to repair the network, and it can't becasue it cannot find a network. I have at least 4 other networks in the area that I can normally see, and none appear when I hit the refresh button. But I totally restart the system, and everything works fine again (until it drops again).
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Sep 23, 2012
I've just updated the WiFi mini card in my Inspiron 1545. It works great.....but, I have to download the driver every time I start the laptop.
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Dec 1, 2011
I've recently added a Dell Inspiron 620 to my home network. Since it was close enough to hardware to my U-Verse router, I moved my Dell Wireless WLAN 1502 Half Mini-Card to my older XPS400. What I cannot find out is whether or not there is an XP driver for this card.
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Nov 7, 2008
I have a Dell Inspiron 6400 laptop running and with a Dell 1390 WLAN mini-card installed and a Broadcom 44/10x100 integrated controller.
Unfortunately I've never been able to get this laptop to function with my wireless Internet.
Everything's working out nicely, and the computer connects to the network smoothly. After 5-10 minutes of full and unproblematic Internet connection the computer crashes the wireless network i.e. the Inspiron and all other computeres connected to the network is disconnected and my wireless network no longer shows up on the list of available networks.
The network works perfectly with every other computer I've used with it.
I've installed the newest drivers for both the 1390 and the integrated controller from this site. And my Vista is of course also fully up to date.
I've also tried turning the antennae settings to "aux" - Alas, to no avail.
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Aug 31, 2009
I can't connect to the internet using wireless. Can access the internet just fine with my cable. All I see is the red x and its not able to detect any networks. I reinstalled drivers, it works fine for a second, and then dies out again.
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Mar 15, 2012
The wireless network never picks up any signals and when I try to plug in to the modem it doesn't recognize the internet either. Is this a driver issue or what?
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Nov 20, 2009
I am having problems connecting to the internet. I've tried changing my security from WPA to WEP and back again. I've searched these forums for a solution and nothing has worked. I've changed my antenna output to Aux from Auto as one thread suggested, but no luck.
For a time, I could connect to my wireless BT Home Hub 2, but the range was pathetic (about 4 metres). I've tried connecting to my partners home wireless connection, and again, same problem. Now the connection is virtually nothing. If I am lucky enough to get a connection then it will be poor and usually fail within 2 minutes.
I've had my Dell Inspiron Mini 10v for nearly 3 months now. I wish I was brave enough to return it when I had the chance.People have commented that this could be a known issue. I don't know what the problem is. I've spoken to IT bods my office and nobody seems to know.
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Jul 23, 2012
Am planning on taking my laptop on a plane but can't work out how to turn of the wireless aerial.
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Mar 18, 2011
I have an Inspiron Mini 1018 which all of a sudden I cannot get internet access but I do have the wireless network as being connected. It was working fine but all of a sudden I can't get onto the internet. Have run diagnostics but it doesn't pick up any problems.
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May 28, 2009
I recently purchased an Inspiron 1545 from Best Buy that came with a Dell Wireless 1397 card and Vista. Due to some special application requirements, I needed to downgrade to Windows XP. However, I am unable to find the link to the Windows XP Dell WLan installer package for DW1397 for the Inspiron 1545
On the driver download center for Inspiron 1545, it has an XP installer package for a different wireless card. Any link to download the correct Windows XP Installer package for the DW1397 card for Inspiron 1545?
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Dec 15, 2011
I have a Inspiron mini 1012 and can connect to my wireless network but I cannot connect to the internet.
I have restarted the modem, the router, and the computer with no effect.
I can pin my router and send and receive 4 packets ok.
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Nov 15, 2011
I'm having issues connecting to the internet via wired or wireless connection. The Windows network diagnostics test advises to unplug the device, wait 10 seconds and turn the device back on. I've tried that several times with no success.
I've opened the Network and Sharing Center and see an Unidentified network as the active network.
I've plugged a LAN cable in from my modem and the local connection status show's packets being received but nothing being sent. The IPv4 and IPv6 connectivity show no internet access.I have two other lap tops running on this wireless network with no problems.
This is a Dell Inspiron 1012 and the wireless is a Dell 5541. It has Windows 7 installed
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Apr 20, 2012
I think I am having problem with my network card I am running windows 7 with Dell wireless 1390 WLAN Mini-Card lots of times the signal is low and I get the error message no internet connectivity or some other error message that I am not being able to connect to the network provided by my wimax modem, Is there any program that I can download to test if there are any errors related to the network card or any way to fix this?
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Nov 12, 2011
I have a Dell Insipron Mini 1011 and recently I haven't been able to connect to the internet. The network connection says it's connect to linksys, but it sends out more packets than it receives. What can I do to get it to receive more packets? Could it be my area that's causing it not to connect?
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Jan 13, 2012
I have a Vostro 1500 and cannot connect to a wireless network with a dell 1395 WLAN minicard os XP home, what are possible solutions?
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Dec 31, 2011
I have recently re-installed Windows XP on Dell Inspiron 2200 and notice that I no longer have the icon to view or repair wireless connections. I have installed drivers R91081.EXE (8MB), R92088.EXE (1MB) and INFEENUA.cab (195KB) from Dell web site – Drivers download page but can’t see to be able to bring up the icon.
Which driver(s) I need to download?
I have owned this laptop since 2005. It has been excellent so far and I would very much like to keep using it until it finally gives up.
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Feb 24, 2010
the computer was using a different program to manage the wireless connection. Even though it said it was connected, my internet didn't work. Not knowing anything about this new program, I removed it and tried to connect with the Windows wireless manager. It didn't acknowledge any of the wireless connections around, just a computer-to-computer connection. I took it to a friend's apartment to use their computer and internet to search for options and it still didn't recognize any networks around, now not even the computer-to-computer connection. It now tells me "No wireless networks were found in range. Make sure the wireless switch on your computer is on...." The Mini doesn't have a "switch," but I read where F2 can turn it on...however, pressing Fn-F2 is not working for me, either.
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Oct 30, 2011
tell me if the Dell 1502 wireless n mini-card will function on a wireless network working on a/b/g bands?
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Feb 24, 2013
Cant' seem to find any updated drivers for this card. Just installed new AP's supporting wireless 'n', and can't seem to get the speeds past 54MBS. AP's are configured properly. Under the setting in device manager I can see the rate setting for 802.11(b/g), but not n. If this card is not 'n' compatiable why state that it is. Hoping to get an updated driver . My version is 5.10.235.12 1/7/2011.
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Aug 18, 2011
I have an Inspiron 1012 mini. A week ago, it worked fine and I was able to connect to the internet. Now I can't get it to enable a wireless connection. Using device manager, I can see that Radio is enabled. However, when I use the WLAN utility, the check box for enable/disable is unchecked and grayed out so that I cannot change it. Per suggestions from other forums, I have tried fn/F2, but nothing happens. Is this a hardware problem with my wireless card, or is there something I am missing?
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