Apr 26, 2011
My sister's Compaq Presario CQ62 Laptop, and from what she told me, she can't access the internet. When she can access, it's only with Internet Explorer.
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She couldn't register Microsoft Office, use Avast, use Firefox, use Chrome, install updates, and access the iTunes store to name a few examples.
She was able to run MalwareBytes, but no infections were found.
I don't think it's the router, because my sister is also my roommate and I can access the internet just fine, as well as gaming consoles and iPods. But I don't know, maybe it is the router and I'm just not realizing it.
I'm trying to figure out the problem, but it's just not coming to me. I guess she's had this problem since October 2010. I thought it might be an IP address issue, so I reserved an IP address to her, but it appears that nothing changed.