No Upload Speed From Comcast Xfinity

Dec 9, 2012

I bought comcast xfinity internet about a month ago, and I cannot get any upload speed. It's jammed up at about .40, and I'm paying for 3-4 mbs. My plan is 15/3, but the download speed is always over 20 mbs, while the upload is .40.

Comcast has been here twice with two new modems, and ran brand new cable under the house, because they said the signal was weak. Now it's strong, the modem is fine, and there is STILL no upload. I can barely upload pics to photobucket. Comcast basically told me there is nothing wrong on their end, and there is nothing they can do. The signal is strong, the modem is fine, the cabling is fine, and they are providing their service on their end.

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Apr 18, 2012

I just recently purchased comcast internet today and self installation kit that came with the modem and all..... got it all set up no problems activated did speed test directly from cable modem to laptop computer wired and was getting 10mbps down and 3mbps up well went out and bought a linksys e900 wireless router.... connected it no problems... however my laptop wireless and phones connected to the router with speedtest is only getting 300kbps down average!!! but the upload is still 3mbps.

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Mar 17, 2011

I live in the tampa bay area, I have bright house (BHN) as my service provider, which provides a Road Runner Lightning (40/5) package.  I previously used BHN's top tier (20/2) back in July (and prior) with no problems.

After converting to Lightning in August of this year (2010).  Of course, BHN (and every other provider) wants to force a modem/router down your throat, so I had them bridge it (in short, turn it into a dummy modem with no routing). I had an SMC branded modem gateway at the time.  I work from home 2 days a week (so I can spend more time with my kids during morning, lunch, right after work) and this requires me to use QoS to ensure my VOIP work calls don't get dropped, if the family is watching youtube videos or watching netflex. 

My network was as follows SMC Modem >WAN IP>>WAN Port>>D-link DIR-655>>Switch Ports>PC1, PC2, PC3

Everything seemed fine (from a usability stand point) till about 2 weeks ago when my upload speed seemed to grind to halt.  Normally I was able to upload about 200-300K per second, and I noticed this dropped to about 45K per second during a drop box upload.   First thing I did was power cycle both my modem and router (in the proper/usual order).  After they both come up, I start using speed test to find out what my upload speeds were.  I was getting about 39Mbps down, but only .56Mbps up still.  I factory reset my router.... test, similar speeds.  Power cycle all computers (just in case), and then modem/router.  Tested, similar speeds.   Updated the firmware to the latest. Same issue

Called BHN customer service, they factor reset it, but it wasn't in bridge mode.  If I by passed the 655, in factory mode (non bridge mode) upload speeds returned to better than expected states.  If I bridged the cable modem, upload speeds seemed to crash.

Had BHN replace the modem, seemed fixed for a day, then issue came back.  Had them come back out and replace it again, this time with a Motorolla Surfboard modem... same issue.  Fine during factory reset, however after they bridge the modem, upload speeds were fine.  Told BHN I would take it from there.. Connected up the DIR-655, and upload speeds crashed again. (.6Mbps).  Called D-Link Support, and the Chinese English speaking rep seemed to not be listening to me and tried to have me adjust my MTU as well as Wireless settings.  Long story short... the rep was a level 0 id10t and I hope D-link will consider hiring better employees/contractors.  So I was all about to give up and replace it with a DD-WRT capable router (which it takes me a lot to want to swap hardware), when I discovered the wan shaping was on.  Which I thought to myself... nah... QoS has never messed up before... why would it be the cause.  Turned off wan shapping... and voila.  Issue seemed to be insta-resolved.

Unsatisfied with that... I decided to dig a lil deeper. I turned on Wan shaping again, but decided to set the settings manually instead of auto detect.   

Here are the settings I used... (Advanced Tab>QoS)
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Automatic Uplink Speed - Unchecked
Manual Uplink Speed - 5000
Connection Type: Cable or Other Broadand Network

Enable QoS Engine - Checked Automatic Classification - unchecked (this checked seemed to affect my upload speed by about 5-10% during testing) Dynamic Fragmentation - unchecked (this checked seemed to be the worse enemy for upload speed)

While I know I'm not any network guru (still have to use a subnet calculator for subnetting), I think I did a pretty good job drilling down the issue (once I got passed my service provider replacing modems).

Anyways, I've had overall good luck with D-Link products, even have a 5 port 10/100 switch (all metal) from 1998 that works great.  Hopefully, D-Link will just either put more documentation on the web, or hire better employees.

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Nov 13, 2012

Recently I have noticed my internet get slow.  I use a comcast cable internet connection that is directly connected to my dlink DR 655.  I use the megapath internet speed test [URL] when testing my internet speed.  Have a laptop that is usually on wireless and an XP workstation that is connected to the 655 directly with static IP.

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We have 50 Mb Comcast cable conencted to 2951.  There is another conenction to AT&T 20 Mb circuit which goes thru' an ASA 5510.  Path to Internet is as below. [code]
 
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About 2 months or so ago, my upload speed just pretty much stopped working. Nothing changed with my PC/modem/router, so I don't know what happened. My download speed is FINE, fast like it's always been(over 20 Mbps). I can upload a file maybe 500KB or lower, but it takes several minutes. If I try to upload anything bigger, it doesn't work(errors/gets stuck).

It's not my PC because I have the same problem on my tablet and ipod. It's not the router because I tested it by just hooking up the modem directly to my PC.

At speedtest.net, it just gets stuck on the upload test and never gives me results.

I rent my modem from Comcast. Should I just bring this modem in and get a new one?

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Specs of my PC (if this matters)

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