Dec 29, 2012
Region : UnitedStates
View 7 Replies
Model : TL-WR720N
Hardware Version : V1
Firmware Version :
Just bought a new TP-Link TL-WR720N router. Hooked it up and got internet access just fine. However, when I go to [URL] or http://18.104.22.168 to try and login to setup the router, I just get the standard message:
Username or Password is incorrect. Please refer to the troubleshooting below:
Is the "Caps Lock" enabled on your keyboard? The username and password must be lowercase, please ensure that the "Caps Lock" LED is disabled on your keyboard and try again.Forgot your username or password? Please reset the device to the factory default settings if you have forgotten your username or password. The default username and password are both set as "admin". Note: The settings will be restored to factory default after the resetting.How to restore the device to the factory default settings? Firstly locate the reset button on the rear panel of the unit, whilst the device is powered on press and hold the reset button for more than 5 seconds, the device will then reboot and restore itself to the factory default settings. I am using a Cat 5e ethernet cable, I don't have NOD32 or any other antivirus or firewall blocking access, I even changed the settings and disabled IPv6 via ethernet since that was also suggested in the FAQ, but I still don't get a login screen.
I reset the router, rebooted my computer, unplugged the modem/router, reset everything again, double checked the IP address and pinged the router with excellent results, but nothing makes it so the login screen appears.I then hooked up the router to a PC running Windows XP with Internet Explorer 8 and the login screen works fine like you would expect. Went in, adjusted settings, everything works ok. This router is very new, it should support Windows 7 and Internet Explorer 9, shouldn't it? I don't want to have to keep old computers around just to login and change settings on my router.There must be some default setting in Windows 7 or in IE9 that causes this issue with the TL-WR720N router. I've tried everything that seems to cause the same issue on other routers, both TP-Link and other brands, and none of those seem to be what's causing this. TP-Link might want to address this ASAP and fix whatever causes it, otherwise this router is not going to do very well in the marketplace if setting it up with Windows 7 PCs with IE9 is a problem. It should work with default settings, same as it seems to with Windows XP and IE8.