Cannot Connect Acer Aspire 5315 To Home Wifi

Nov 5, 2011

My partners Aspire 5315 laptop will not connect to our newly installed Virgin wifi. Virgin have tried to access while hard wired and can see no issue with wifi, my laptop runs without issue Samsung Q35.When trying to connect Windows Network Diagnostics the message that comes up is;Cannot communicate with primary DNS Server(194.168.4.100).Network diagnostics pinged the remote host but did not receive a response.We can take her Aspire laptop out and connect to friends WIFI (Virgin, BT etc.) without any issues but cannot do this on our own wifi at home. Every diagnostic thats been run shows no issues with anything. [code] When I hard wire the internet through the ethrnet connection I have no issues but kinda defeats the purpose of WIFI for my partner.

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[code]..

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Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:Windowssystem32>ipconfig/all[code].....

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Windows IP Configuration
Host Name . . . . . . . . . . . . : Francis-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
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[code]....

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