Dell :: XPS 17 / Cannot Connect To Internet But Wi-Fi Network Connection Seems OK
Dec 30, 2011
I have a 7 month old Dell XPS 17 which has a Intel® Centrino® Advanced-N 6230 (2x2 b/g/n+ Bluetooth Combo Card). I have been using the wireless internet connection via my BT broadband package for months, everything OK, then suddenly the laptop can no longer connect to the internet.
All the diagnostic tools say everything is OK but the broadband modem is having problems. The other laptops on the home WiFi network can all access the internet fine, so the BT broadband IS working, so it must be the DELL Laptop, right?
The laptop keeps telling me to reset the modem, which I have done, but to no avail...it is still working with theother laptops, so this can't be the problem.
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Jan 12, 2013
I just set up a new router/modem from Centurylink (C1000A) and am having a problem connecting wirelessly to the internet on my laptop. I have a Dell 1390 Mini-card. The laptop shows that I have excellent wireless connectivity. Is there a setting that I need to change to get my internet to stay connected?
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May 28, 2013
I have an older windows xp computer, xps 400.
I had unplugged my computer due to painting the room. When i plugged back it I couldn not connect to internet. But oddlly enough my mcafee security center gave me a message that mcafee subscription expired, which it can't as I use it through my subscription through aol. Had this problem once before. So i uninstalled mcafee. I ran malwarebytes to see if there was anything that might prevent me for accessing internet, it found two adware that I quarentined.
I have tested my ethernet cord and connectivity on another computer it works fine.I had a realek RTL8139 Family PCI Ethernet NIC, i reloaded the driver after downloading from my other computer, now it say it is a realtek RTL 8139/810x family ethernet nic, not sure if I downloaded the wrong driver but before that I tried changing the speed to less than auto detect.
I have rebooted in safe mode in case there was a virus. I am at my wits end.Is there a way to factory reset the network adapter. What else can I do. light at the ethernet port looks to be yellow. Everything says it is working, I just can't connect.
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Feb 13, 2012
my M5010 laptop would not connect to my wireless router. Tried resetting several times and it wouldn't work. Then I clicked on the wireless icon and it said I had no wireless. When I tried to scan for my wireless network, it couldn't find it.
I clicked the F2 button and when I highlight the enable wireless icon, it says something about it can't find Bluetooth.I am able to connect using an old laptop and my Kindle connects wirelessly, so it's not the modem.
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Jul 5, 2013
how should I connect my laptop Dell Inspiron 9300 with the connection at my house!
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Dec 25, 2011
I have had my dell inspiron e1505 since 2007. It has worked fine (minus having the motherboard replaced and having to reinstall my OS multiple times in the past). At the beginning of December, I moved to a new apartment and got Verizon internet. I have no problem connecting to the network, it says excellent strength. But my internet doesn't work. On the 'manage internet connections' page, there is a red X from network to internet. I've even tried connecting with the ethernet cable and it still won't work!! Right now, I'm on my boyfriends HP laptop, connected to the same network and able to connect to the internet just fine.
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Aug 17, 2012
The laptop is about a month old. It all the sudden started doing this, I believe right after I uninstalled an ask.com toolbar that was installed on my Google Chrome browser by another program.
I set my power plan to high performance, and I configured the power management on my adapter so it wouldn't turn off in order to save power, but this did not fix the problem. My adapter does not have Antenna Diversity.
Here is my data from ipconfig/all:
Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:UsersFrys Electronics>ipconfig/allWindows IP Configuration Host Name . . . . . . . . . . . . : BL-KSB-WCHAYS Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : gateway.2wire.netWireless LAN adapter Wireless Network Connection 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2 Physical Address. . . . . . . . . : 4C-80-93-63-2F-19 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesWireless LAN adapter
[code]....
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Apr 13, 2009
I have a two month old Inspiron 1525 laptop with a 1395 WLAN mini-card. My network adapter has disappeared from my computer. When I run the diagnostic on the Network, I get " computer does not have a network adapter installed and configured" What is going on Dell? I called the help desk and the condescending tech said that I had to pay 250.00! This is a two month old computer - Dell - stand behind your products!
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Nov 20, 2009
I am having problems connecting to the internet. I've tried changing my security from WPA to WEP and back again. I've searched these forums for a solution and nothing has worked. I've changed my antenna output to Aux from Auto as one thread suggested, but no luck.
For a time, I could connect to my wireless BT Home Hub 2, but the range was pathetic (about 4 metres). I've tried connecting to my partners home wireless connection, and again, same problem. Now the connection is virtually nothing. If I am lucky enough to get a connection then it will be poor and usually fail within 2 minutes.
I've had my Dell Inspiron Mini 10v for nearly 3 months now. I wish I was brave enough to return it when I had the chance.People have commented that this could be a known issue. I don't know what the problem is. I've spoken to IT bods my office and nobody seems to know.
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Nov 1, 2012
My wifi is enable but I can't connect to ANY internet networks and my own network is down. There is a cross through the symbol.I have even tried looking and checking my network through the control panel and instructions but no avail.
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Nov 1, 2012
I recently install Windows8 Enterprise build 9200 on my Dell XPS L502X and everything is working fine so far except my modem. In device manager its installed properly but the network manager doesn't list it as an option to connect to (as it usually would in win7),
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Jan 13, 2012
I have a Vostro 1500 and cannot connect to a wireless network with a dell 1395 WLAN minicard os XP home, what are possible solutions?
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Jul 9, 2011
I had a 'No boot sector in internal hard drive' displayed, could not boot up, had to fresh install, lost everything. But now do not seem to have a wireless connection? I have a Broadcom 440x 10/100 integrated controller. Is this for wireless capability? My Fn/F2 key to switch on wireless does not work either.
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Mar 28, 2013
I have an XPS 13 - owned by me, not my employer - and it connects just fine to my home router. However, I cannot connect it anywhere else. It will see networks, I'll enter the security key, and it will tell me it cannot connect. This has happened at my office, at coffee shops, and at friends houses. So I try all the suggested troubleshooting steps and end up in some infinite loop of complete unhelpfulness. I am not a developer, hacker. or other IT professional so I have no idea what half the stuff they are telling me to do even means and most of the stuff (resetting routers etc) is not something I have the capability of doing anyway. My other computers (an ancient Toshiba running XP and a Dell Latitude running windows 7) connect with no issues. What is the problem with this<ADMIN NOTE: Substitute Character removed as per TOU> new machine?
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Jan 30, 2013
i am using Dell inspiron 5520
I bought it just before 2 months, before i had no problem wit the internet connection. It was working perfectly.But after once, i have restored the system to Last Known good configuration. .i am unable to connect it to the internet. When i try to connect it to my Wi-Fi modem. .I am getting a error message as. .LIMITED ACCESS..!
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Mar 21, 2013
I recently purchased 4 Inspiron 660 destkop with Windows 7 x64 Pro. When I plug them in to an ethernet connection, they are able to pull an IP address from DHCP but they do not connect to the internet. The network icon in the taskbar has a yellow exclamation point and has the message "No Internet Access" when I mouse-over it. I am trying to connect the computer in an office with a DHCP server. I have not joined the computer to the domain yet. I can plug any of my other computers into the same ethernet port and they will connect to the internet including other computers with the same OS and computers with XP SP3 or Vista. I have also had another tech connect the computer to other ethernet ports that we know work with other computers and the computers still cannot access the internet.
I have already tried the solution here: [URL] which advises you to uninstall the free McAfee software (which was already done or the computer didn't come with it) and uninstall a windows update which we did. The computers still do not connect to the internet. Are there any other possible solutions? These computers are straight out of the box and unaltered other than removing the software and update in the above link.
Could this have anything to do within the Atheros Smart Net software or the Intel Trusted Connect Service Client? I'm not familiar with this software or what it is supposed to do.
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Nov 15, 2011
I have an Inspiron 6000 (inherited from my kids). It worked great for a while, at home or on the road whenever I needed to connect to the internet via a wi-fi hotspot, until recently. I can still connect at home (wireless) automatically, but outside of the house, I can't get any wireless connection.
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May 30, 2012
How do I take away the red X and the "Not Connected" for my DELL WIreless 1390 WLAN Mini Card in order for it to recognize my Netgear Wireless N-300.? I am working with Windows XP. I have all necessary boxes checked to allow for 1390 to coordinate all wireless functions.
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Sep 29, 2012
I am having a very frustrating problem with my new Dell XPS 8500's wireless connection - Dell Wireless 1703 802.11b/g/n (2.4GHz). Basically, I am losing my network connection every couple of minutes. The process goes something like this:
1) Not connected - Connections are available
2) My network disappears completely (yet all other local networks are still visible) for a matter of seconds then reappears
3) I try to connect and receive "Windows was unable to connect"
4) I press "Troubleshoot problems"
5) "Resolving problems", "Resetting network adapter", "Troubleshooting has completed"
6) Problem with wireless adapter or access point - Fixed
7) I am reconnected to the network/internet with a full 5 bars
8) Process repeats itself five minutes later
I have been able to come to a conclusion that is not the adapter, or the router, but some sort of compatibility issue as:
a) I have tried connecting to a different wireless network and it has worked fine
b) There are other systems in the household that connect to the network and are not experiencing the same issue
It is not a distance issue as router is 2 meters away from the adapter with nothing in between, the other systems that use the network are much further away.
What I have tried so far: - Changing the channel from "Auto" to a set number
The router is a Belkin N300 Wireless N.
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Sep 25, 2012
We have a new Dell Inspiron15R with Windows 7 installed. Our internet provider requires a User ID and password and therefore requires a redirect to their website.
I get a Windows security message recommending I do not allow the redirect (which I can choose and force the redirect). My question is - Is there a setting I can modify to allow this redirect to eliminate the security warning? Our old laptop ran on XP and redirected without any security warning.
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Mar 2, 2013
for no apparent reason I have lost both wi-fi and wired Internet on my Dell Inspiron 1545. I have tried to set up again etc but it states 'No connections are available'. I am connected on my iPod so my broadband is fine. I have tried with an Ethernet cable but it does nothing.
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Dec 20, 2011
This afternoon the computer crashed. It restarted normally, however will not connect to the internet. Upon start up, icon states it is connected but will not connect to the internet. When attmpting to Repair connection, Windows is then unable to fix the problem. All other devices work normally on the home network (Laptop, Xbox360).
I have also tried 3 different Restore points, but Windows states it is unable to restore to this point and to select another Restore point on each attempt.
I am running Windows XP SP3 on a Dell XPS
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Sep 22, 2011
I have purchased a second hand dell 630 that has been wiped clean, I have installed the set up disk, but cannot connect to the internet
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May 27, 2013
my laptop keeps knocking me off of my home wireless router for internet.
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Aug 25, 2012
I have Inspiron 14R using it for more than 1 year, from yesterday im not getting the internet connection but it detects my Wifi connection.
Wifi router has been resetted and turned off, but it doesnt connect. Wifi is connecting in my mobile but its not connecting to my laptop.
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Oct 8, 2012
I have two Dell computers: one Dell Studio XPS 8100 and one Dell XPS L702 laptop. In my system I have internet that goes through a router. My Studio XPS is wired internet connection while my laptop is on wifi.
Recently, for no apparent reason (it started on Sunday), I have no internet connection on my Studio XPS tower. Wifi works fine on the laptop. I have also tried wiring my laptop in to the router and it recognises the LAN connection and I can get internet connection. So I know the LAN and the router and cables are working fine.
But still I have no internet connection any more on my Studio XPS.I am at a loss as to why only the hardwire internet connection to my Studio XPS is failing, yet there is clearly still an internet connection that allows me to connect my laptop via both wired and wifi connection. [code]
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May 7, 2013
i have the above machine and am getting speedtest.net speeds of around 1.6Mb/s (over wireless and ethernet). At the same time, on my mobile phone I get speeds of around 11.6Mb/s (wireless).
That tells me the issue is with the machine, not my internet connection or ISP.
I can find no particular setting differences and my network drivers appear to be up to date.
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Aug 15, 2011
I am using DELL inspiron N4030 with Win7 ultimate 32 bit.Using a public network from BSNL broadband.The massage box shows connections are available but not connected.
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Apr 11, 2011
I have a Dell Studio 1555 and normally my wireless connection works perfectly. It runs on Vista and I bought it in August 2009. Just recently I went to a friends house, and my wireless detected their router, but where normally it shows connection signal bars, it showed a red 'X' and wouldn't allow me to connect. It wasn't their router because their wireless on their computers were connecting to it fine. Then I went back to my house, my wireless was working fine, and connected automatically right away. The next weekend I went to my parents' house, where I have brought my computer and was able to connect to their wireless countless times in the past, did the same exact thing as when I was at my friends' house. Normally it will detect their router by their name because that is what they have it set at, but now it can only detect it as linksys. And it will not connect. I have no idea what to do because as soon as I go back to my house, my computer is able to connect to my wireless
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Aug 19, 2012
Our HPG62 notebook and a Dell laptop use wireless router in our home. This AM the Dell connects via wireless, the HP shows green on our wireless network but but the house symbol above the list of available wireless networks says "no internet access". I've tried looking for an external switch but don't see one. We are fairly basic users and don't know what to do.
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Feb 6, 2011
problem with my Dell Latitude D600 Laptop,I tried re-installing my OS, so now with a fresh new OS the wireless capabilities worked fine, but only for the first day, then the next morning the whole problem began again. Now it would say " No supported wireless adapters found" and when i would open the device manager some devices would have the yellow exclamation point, some of the devices would say "Intel PCIC compatible PCMICA controller" and " PCMICA MTD-0002" or just "card bus controller" and many other ones that would alternate when they appear. And also sometimes my network adapters would completely disappear from the list. I also tried scanning my whole drive for viruses and nothing was found.
Then i found that if you disconnect the wireless adapter physically and re connect it, it might work, but it didn't. I should also add that before this problem for some time i had another problem with the same laptop that had to do with the battery malfunctioning, and it displays a 4 orange , 1 green pattern sequence on the LED charge display. But it had never affected any of the laptops hardware or software before, so I don't know if that might have anything to do with it.
[code]...
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Jun 28, 2012
We are running Sharepoint 2007(sp3 and wss sp3) on a dell pe2950 running Server 2003 std x64 sp2, 4 146gb 15k sas raid 10, 16gb ram, dual xeon 516 3ghz. the network card is a quad port intel 1gb pci-x server nic. Was running broadcom net xtreme dual port onboard, and had the same issue.
We are losing partial network connection, after about 14-15 hours of the machine working correctly. What happens is that it cannot ping, or access, any machines not on the same network segment(this machine is on 192.168.3.* and cannot access machines, or be accessed from 192.168.2.*, 192.168.4.*, etc, etc). what i have found is that when i try to ping 192.168.2.210(our dns, dhcp server). its times out about 20 times and replies 2-3 times, and then repeats the cycle all over again. i have done a winsock reset on the machine, and sometimes it starts back up and works again, sometimes it doesn't.
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Dec 10, 2012
Wireless network connection key in dell vostro 1440?
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