Linksys Wireless Router :: EA6500 Can't Connect To Internet
Sep 23, 2012
Got my new EA6500 on Friday. I can't connect to the internet with it.To start with, I have a cable modem that is connected directly to my desktop to verify I have a good internet connection. I do (can browse the web). Then, I disconnected the cable from my desktop and plugged it into the "internet" port on the EA6500. With a new cable, connected one end to the desktop and the other end to Port 1 on the router. Now I no longer have an internet connection.Went throught varioius sequences of rebooting the computer / router / cable modem with no change.
Then disconnected the cable that was pugged into "internet" on the router and plugged it back into the desktop -- internet service restored. So, I have a good connection to the web.
When I had the router in the config, I was able to go to IP 192.168.1.1 and see the routers setup screens, so the connection between the computer and the router was good.I also was able to try the wireless on the router by connecting my iPhone. Iphone connected to the router (joined the network), but couldn't get to the internet.
It's as if the internet connection withing the router is broken.I even did a reset of the router which didn't work. Using this new router via hard wires should work out of the box with no setup necessary.
I did also try running the install software to see if it made a difference. Setup detected no internet, but I selected to continue on without the internet connection. Software guided me to setting up my wireless network (choose SSID, etc) and that completed. Was able to connect with my iPhone to the newley found SSID, but still no internet.
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Mar 4, 2013
I am interested in running the EA6500 without all the Cloud Connect software etc. Is this possible? Is there a basic way to set this up without that requirement?
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Apr 13, 2013
I just bought the EA6500 last week. Had to RMA it on Monday and got the new one today. The issue still persists. The power light is constantly blinking and my computer is unable to obtain an IP address from it. I contacted tech support and was unable to get the issue resolved so I had it exchanged believing it was defective. The new one does the same thing. When I connect my computer to it, the light on my Ethernet port stays a solid orange instead of green like it does for my usual router. The Cisco light is constantly blinking.
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Apr 1, 2013
I have it set up as Capri (2.4 GHz) and CapriHD (5 GHz). CapriHD was intended only for HD video traffic. My wife's iphone 4S can only use 2.4 GHz, and it suddenly quit connecting after 1-2 months of use. My iphone 5 can use either band and it can only connect on 5 GHz. This problem MIGHT correspond to the recent firmware upgrade? I was traveling a lot around that time so can't be sure that is a culprit.Really thought the problem was the hardware, so I replaced it with a new EA6500 and getting the same result.
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Jan 25, 2013
I just bought an ea6500 to replace my old Billion router and up to now all I've had to do is plug my phone line directly into the "phone line in" port on the back of the billion router. But I see there is no "phone line in" port on the ea6500, I don't use a modem and have used the billion router by itself for the past 6 years, is there a way to connect my phone line directly to the ea6500 somehow? My research so far indicates you can't do it via an 'Ethernet / phone line adaptor' as they are incompatable anyway.
The install guide seems to expect a Modem is being used but in my case it hasn't been and I would think a router should perform the basic functions of a modem anyway ?
My concern is that if I really need to purchase a modem then won't this potentially 'throttle' the capabilities of the ea6500 which is the reason I've bought it in the first place ?
If I do need to purchase a modem to get my ea6500 working then what specs should I be looking for ??
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Mar 4, 2013
My Linksys EA6500 could not connect to the internet and have been getting 502 badgate.
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Feb 9, 2013
This issue seems to happen about once every week or so. I get the router settings all configured and I'm able to access it from Cloud Connect and from the APP on my smartphone. After about a week, it's no longer accessible from cloudconnect, I can access it from my smartphone, but it shows that there are no devices connected (when they are actually connected). The screen for cloudconnect will come up after I sign in, but it just has the circling dots in the center of the screen saying "waiting" and it will do this until I close out explorer. The only way I've found to resolve this is to reset the router and set everything from scratch.
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Mar 19, 2013
To preface this message I need to state that I am functionally illiterate when it comes to any kind of networking. I just replaced an old Linksys wireless-G router with a new Linksys EA6500 router. My needs are as follows: I am connecting 4 desktop computers (two personal and two business) via Ethernet cables. In addition there will be three smart phones, two DVD players and one game console connected wirelessly. In the future I will add a printer, hard drive and more wireless devices. After installing the hardware and running the setup disk all four computers wired with Ethernet cables worked fine (although they are not set up to communicate or share files with one another - they only need to access the internet. My problem is with the wireless connectivity. I cannot get any one of the wireless devices to work.
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Mar 26, 2013
I've Linksys EA6500 router and tried to connect my Smart TV (Samsung UE-40EH5307) via cable.DHCP server is turned on
1. TV can't get IP address
2. When I entered IP, Gateway, DNS manualy in my TV it connects to router but not to internet.
3. When I switch cable to my laptop it registered and get dynamic IP without any problem.
4. I've insert WIFI adapter into TV and it connected and got dynamic IP without any problem.
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Jan 14, 2013
I am running the most recent firmware 1.1.28 released on Jan 2nd(ish) 2013 and if I try and access or configure my external Segate Freeagent 1.5 GB it essentially crashes my router whereby I cannot reach the internet nor the Admin console. I have to power cycle to be able to connect?
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May 5, 2013
I recently bought the ea6500 router to upgrade from my last one. For the first few weeks, it worked ok though the wireless range often became unreliable if doors were shut. The biggest problem I'm having right now is that the internet has completely stopped working - both wired and wireless. I have hooked my laptop directly into my modem, and it has a good internet connection. However, when I plug my laptop into the router, I get no internet connection at all, and it is not currently producing a Wi-Fi signal at all. Instead, the power light keeps blinking rapidly. I have tried rebooting the modem and router several times and still no internet. Just the same blinking light. I can't even log into the smart wifi page to check the status of the router. My computer tells me there is no IP address for the router.
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Dec 30, 2012
Since I have installed my new router, a Linksys EA6500, I have many problems to connect to my Exchange Server, which is located in my house, via Wifi. I tried to synchronize my Iphone and my Samsung tablet but it won't work. Most of the times I get the message that the Exchange server cannot be connected. When I turn off my Wifi en connect via my mobile provider I have no problems. When I am on a third party wifi I also can connect my server. Seems my own wifi causes lots of problems.
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Oct 9, 2012
Just got an EA6500 - updated to the latest available firmware.I've attached 2 x WD NAS and 1 x WD via USB to the unit.Everytime AFTER I finished running Time Machine on the MacBookPro (writing to one of the WD NAS), I can no longer login to the router neither from the local IP address nor the cisco cloud connect. The error message that I get (loosely phrased) is: can't connect to Router. Please ensure the router is connected to the internet.
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Feb 18, 2013
I've a problem with the internet speed of my ADSL line(20Mega). Now I've the following components: D-link DSL-320 B (modem)+Cisco Linksys EA6500. If I start a Speed test the result its only 4M in download, while i remove the router and i connect my Pc directly to modem, the speed test results its 13-14M.
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Jan 23, 2013
I have verizon fios business line with 5 static IP addresses and am configured for ethernet wan. I can use EA6500 as the router instead of using Verizon's own router, however I can't figure out how to assign all 5 static IP addresses on internet interface. I have already assigned first IP to internet interface but don't see a way to add more IPs either in internet interface or from NAT section where I can create static NAT.
Is this even possible with EA6500? If so, how?
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Nov 29, 2012
I recently buyed a Linksys EA6500 wireless router. I accessed [URL] to access the settings interface of the router. Went to "Connectivity Internet Settings" and chose type of the internet connection as PPPoE. Entered the username and password, clicked ok.
No internet access.
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Mar 4, 2013
How do I connect to the EA6500 once it's in Bridge mode acting as a wireless access point? Checked the posts and some seem to be able to do this but, we cannot.
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Mar 8, 2013
I have rather huge connection at home. DL speed 80Mb, UL speed 3Mb.When I connect my PC directly to modem and configure PPPoE connection, I get 81Mbits/sec. When I connect my old ASMAX $30 router, I get 78 Mbit/sek. And I find it OK.But when I connect my EA6500 I get 28 MBits/sec. Same result on wire as on wireless connection. Of course If I enable prioritisation, I get even less, 12-15 Mbits/sec.I tried already even configuration with ASMAX as wired router and EA6500 connected to its LAN port. It gives me 50Mbits/sec.
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Jan 20, 2013
I connected EA6500 internet port to actiontec router provided by Verizon fios. I don't have any other way to connect as FIOS connection is coax to actiontec modem. I must take a drop from actiontec to internet port on EA6500.
With that said, I can't get EA6500 to work, it keeps saying no internet. The only way I can get it to work is when I set it to bridge mode. This makes my EA6500 a dumb switch/access point. I didn't spend $200 for a switch. I need to use advanced features offered by this router but I can't until this problem is fixed. I made sure I am running latest version of firmware (1.1.28.146856).
I have reset my fios router as well as ea6500 to factory defaults multiple times.
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Dec 20, 2012
how do I block IP/Internet Adresses for ALL users without adding the sites manually per user in the Parental Control panel? I want to block a certain IP/internet adress for all users but can't find this feature within my EA6500 anywhere?Is this a firmware bug? Has linskys forgotten that some sites want to blocked for all users and how do I do it all in one?
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Dec 23, 2012
I would like to know how to setup QOS on the linksys EA6500 wireless router. I know about the media prioritization settings, however, thats not enough for me. I would like to setup upload and download speed limits for certain devices on my network, like, say 300kbps download for a certain device at all times.
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Dec 13, 2012
provide me with the latest (or one) release of 1.1.27 firmware for the EA6500. I am deeply disappointed in the last firmware upgrade and due to security and sudden lack of certain, or let's say all, functionality in bridge mode I need to downgrade or wait for an upgrade where that's fixed, but most likely not soon, or ever. Where could I find the firmware downgrade.
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Dec 14, 2012
I use EA6500 I Don't find WOL OTL..
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Nov 3, 2012
I was wondering if it's possible to use two EA6500 in the same network, one as main router and the other as anacess point?
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Jan 29, 2013
I have an EA6500 which obviously has 4 Gigabit ethernet ports for my home network, but I need a DSL modem to get it working.What's the maximum speed current modems can supply from the Internet to my router, is there such a thing as a Gigabit capable DSL modem these days or am I dreaming ? Is it possible to even get Gigabit dowload speeds via DSL or would I have to go cable to achieve something like that ?My main concern is I don't want to buy a modem that will slow down or 'throttle' the capabilities of the new router I've just purchased or have I got the wrong idea ?
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Dec 30, 2012
Looking to upgrade my old G router to the EA6500. I don't see anything about VPN pass through on the EA6500 or any linksys N router. Is this feature something they no longer include?
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Dec 29, 2012
I would like to use the EA6500 in my network - but nor as primary router (or in fact routing at all). I would have thought, one could simply tell the device to use a particular gateway, but it does not seem to be easy. I have used many other home routers as combined switch/AP/USB-drive (latest a D-Link DIR-655), but the EA6500 seems very picky. The "easy" "Smart Wi-Fi" setup requires internet access through the WAN port - and that divides my home network, which then have two zones which cannot really "talk" to each other. Alternatively, I can reset the device and access it directly on the IP (initially 192.168.1.1). But then I can change only LAN and WLAN settings. Stuff like Guest Access, USB-devices etc. won't work. Do anybody have success with this device without using the WAN port and the DHCP server?
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Nov 13, 2012
I have a new EA6500 and am failing at getting ftp to work. I have updated the firmware.My ftp folder is on a Seagate USB Go-Flex drive attached directly to the router via USB. I have set up shares which I can see and access via my computer which is attached to the router.FTP is configured to use port 21 and UTF-8.
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Nov 20, 2012
I have a pair EA4500s that I am swapping out for a pair of EA6500s. One EA6500 is a router. The 2nd EA6500 is set as a bridge and us being used as an Access Point about 200ft and two floors above the main EA6500 router. The two units are connected via DECA (200MB Ethernet over DirecTV cable - an alternative for others with a cable provider is called MOCA). So, basically two EA6500s serving as two Access Points on opposite sides of the house and all wireless networks on different channels but all sharing the same SSID. Everything works GREAT except for one unusual issue.
The issue is with wired or wireless clients. If I try to use my PUBLIC address with port number to address a local client on the local network inside the NAT network the NAT redirection fails. In other words if I use 172.16.16.8 for a local web cam while inside my network from an iPhone or PC all works great. If I use the external public address, however, the connection times out. If I pop out the EA6500 doing the routing/NAt and swap it with the old EA4500 with basically the same config as the EA6500 everything works again. The EA6500 and the EA4500 are configured identical for the most part and with the EA4500 as the main router NAT redirection works great but with the EA6500 NAT redirection fails. I have the firewall setting to FILTER NAT REDIRECTION unchecked so that's not the problem.
Seems very odd.... and only seems to happen with the EA6500..... the work around is to use the local IP address when the client is on the inside and the public address when on the outside, but what a pain that is....
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Oct 9, 2012
Any work around to enable reverse NAT or similar functionality on the EA6500? I recently upgraded from a Dlink that did support reverse NAT to my internal devices through a dynamic dns service. Now I have to know the IP address for all the devices.
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Nov 27, 2012
i setup my new EA6500 with the ethernet cable from my cable modem plugged into the EA6500, but with my old E4200 still switched on, but disconnected, i seemed to have ended up with a ip address of 10.250.27.47, not the 192.168.1.1 i was expecting, which i had with the E4200, my question is, is 10.250.27.47 something i should expect with the EA6500, or do i need to do a factory reset on the EA6500 and start again with everything else switched off as a precaution ?
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Oct 30, 2012
I set up EA6500. All kinds of problems with anything on the 2.4 MHz band. My wireless desktop on the 5.0 MHz band was flawless. So I ran Xirrus Wi-Fi Inspector (freeware). The router is transmitting two 2.4 MHz signals! One is the SSID I set up and named. The other one is identical in every way except that the BSSID is slightly different. It is a non-broadcasted SSID that shows up on every device as "Other Network." I was on the phone with Cisco Support tonite, and they were great as usual but had no answer. If you change the channel on the 2.4 MHz band, the shadow network also changes to the same channel (this blew the Tech's mind). We reset the router to factory settings and started over. They are calling me back tomorrow. This router has great features on paper, but so far, it has not delivered.
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Oct 2, 2012
The only way I could get my EA6500 to work as auto DHCP to my Roadrunner Motorola SBV5220 Surfboard cable modem was to disable IPv6 support on the router. It appears that the EA6500 attempts to issue the DHCP request for address assignment from the modem using IPv6. I could see the status of "Connecting" for IPv6 in the Diagnosis Reports and it would hang. Once I disabled IPv6, the modem assigned an IPv4 address and everything worked fine. However, am I giving up any functionality by having to do this? I bought this router and the WUMC710 Universal Media Connector for the 5GHz connectivity for streaming and just wondered if I'm impacting UMC performance or any other functions of the router by having to disable IPv6.
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