Networking :: Dell Studio 1558 PP39L - Diagnose Wi-Fi With TEW-691GR
Jun 17, 2013
I'm using my tablet. The problem is simple my wifi connection keeps dropping.The wifi signal is full.
My home wifi works great this is from work. I've restarted the router. I've changed the channel from 6 to 8.I have no static ip.It works on my tablet and on other laptops.
It works when i plug a network cable.I have a valid ip configuration.I can't even connect to the router web interface.I get request time out for about 90% of the ping to google.The router is a Trendnet TEW-691GR, and i'm running Win8 x64 on a dell studio 1558 PP39L.
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Jun 21, 2010
i have a brand new dell studio 1558
on my old computer i used an external PCMCIA modem from my cellular company , the modem uses a sim card to connect to the internet..
can i place the sim card inside the computer and use it as i used the previous modem ?
[URL]
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Dec 12, 2012
Sometimes the connection will be lost altogether and when I try to reconnect it says "unable to connect" and I have to wait 5/10 mins until the laptop connects it's self again automatically.Other times, the signal strength shows as full (in the bottom right) but a yellow triangle appears with an exclamation mark in it and the status reads "Currently connected to Talk Talk 388380 No internet access". It stays like this for several minutes, then goes back to normal!?I've recently had fiber optic broadband installed, but I don't think this is the issue as it was happening before.Even when the internet is working, the connection speed is really poor; YouTube videos constantly buffer, even on low quality.I've plugged in the ethernet cable today and it appears to work fine, so I think it must be an issue with the laptop[CODE]
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Apr 16, 2013
A while ago I had to take my laptop in to have it formatted and reinstalled after I had picked up a virus. I use the internal modem behind the battery where you insert the card, if I insert an external dongle using the same sim card it seems to work just fine. Before the reinstall it was just fine, connection speed was great 3g etc, now it is slower than an old 56k dial up (no kidding) I have asked the company where I bought it, but they cant find the problem. Is there a setting or update etc that I need?
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Dec 28, 2012
Studio 1558 using Windows 7 64-bit with Netgear DGN1000 router
I can access almost every website with no problem however two sites in particular time out unless I connect an ethernet cable between the laptop and the router. Then there is no problem, the site comes up immediately. The sites are skytv.co.nz and asbbank.co.nz.
I have tried different browsers but that does not make any difference. I borrowed a Toshiba laptop and connected to my wireless network and that had no problem connecting to either site wirelessly so there must be something wrong in my Dell laptop. One difference I noticed between the Toshiba and Dell laptops was in Wireless Network Connection Status the Connection Speed for the Dell is 65.0 Mbps whereas the Toshiba was 150.0 Mbps. I'm not sure what this means and whether it is relevant.
I have reduced the wireless MTU to 1400 from 1500 but still no connection on those sites. It is a nuisance to have to use the ethernet cable to visit two websites when the wireless works fine on every other site.
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Oct 10, 2012
All of a sudden after I plugged in my ethernet cable and then removed it after use, the LAN card stopped working. It wouldn't even flinch to show that there's a Limited Access network or it's connected to some network. The network runs fine on my home PC.
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Oct 10, 2012
After re-installing windows 7, WIFI feature doesn't function. Under [Device Manger] I can see Network Controller has an exclamation mark next to it, I tried updating driver software manually on Dell.com and by right-clicking [Network Controller], but neither worked. I used DBAN to wipe out my system.
I also have other issues that I didn't experience until reinstalling includes: Synaptic touchpad (using fingers to magnify, scroll, etc.) and while I'm typing, the cursor jumps around sometime forward or backward if there is something written in the following lines.
OS: Windows 7 Home Premeium
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Apr 17, 2013
Dell 365 Bluetooth Adapter program for [ Dell Studio 1558 ] is not compatible with windows 8. please update this program for compatibility with windows 8.
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Aug 28, 2012
I have a dell studio 1558 laptop and it's got this Bluetooth problem. I use BT to connect to Internet through my phone as a modem. But sometimes it suddenly stops working and the BT icon vanishes from the taskbar. Every attempt to restart it by Wireless switch, or by restarting BT service/process fails. (this does not happen with WiFi, or any other connection though). The only way I get back Bluetooth ON again is if I put the system to sleep, or I shut down and Turn On (Hibernate, Restart, Log off doesn't work). And this happens more frequently while multitasking than normal use.
I am using Windows 7 Home premium (service pack 0).I have the latest Bluetooth module installed, latest system BIOS installed as available in the dell website.
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Jun 9, 2012
So I reformatted my studio 1558 laptop with windows 7 64 bit just to give it a fresh slate and when trying to set everything back up I can no longer connect wirelessly to the internet. I tried looking for the wireless driver but everyone I download says that the hardware is not found. When looking in device manager I don't see a wireless device installed.
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Aug 18, 2012
I have a Dell Studio Laptop 1558. I recently reinstalled Widows 7 and then the drivers. I'm pretty sure I installed them in the wrong order. So how do I go about fixing that? Like I said I can't connect to any wireless networks. The networks don't even show up(I live in an apartment complex so usually I have a whole bunch of networks listed). I can only use the Ethernet cord to get online. I know the wireless works because my roomate can connect to the wireless internet.
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Jun 26, 2012
Dell Studio, PP39L. The internet will connect, I have full internet access, but the internet will just stop working. Chrome won't freeze, but it won't load. I'll click on a new tab and type in any website, but it won't load. In addition to the problems I have connecting to the internet, once my computer begins to have these problems, I can't open anything. I'll try to open my documents, Microsoft Word, etc. but nothing will open/start up. The icon on the task bar will appear for a few moments before disappearing and nothing happens. I can't access my task manager, and more often than not, if I click on my task bar, it'll freeze. It doesn't have a specific pattern; it will work fine, and then out of nowhere, everything just...stops working properly. I'll restart my computer manually and everything will be fine, but eventually, it will freeze again.Whether it's relevant or not, my computer has given me the blue screen of death a few times..
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Jun 27, 2011
I have a dell 1558 studio with windows seven. my router is a linskys. My laptop will connect to the internet and stay connected but every few minutes or so it will drop out of connection and then automatically reconnect.
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Jul 28, 2012
I have been suffering with WiFi problem since last week, I am not able to connect to WiFi but all connections are visible. I called up my ISP guy to replace the modem but still I was not able to connect to. Yesterday I called up dell (my system is under complete cover), they have tried several things and I was sitting next to my internet modem It got connected. Then to be ensured I restarted the system and my laptop got connected to WiFi. When I moved bit far away from WiFi again the same issue I am not able to connect to.
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Jan 29, 2010
I was wondering if you can use wake on lan on the studio XPS 1645.. i've been looking all over the internet but couldnt find anything usefull & the dell email option wasnt working.
My Networkcard : Intel(r) WifI Link 5100 AGN
Broadcom Netlink (TM) Gigabit Ethernet
note: i couldnt find the WOL option in bios :(
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Nov 10, 2009
I just received my XPS 16 and I was informed that it had a built in Bluetooth. I purchased a bluetooth mouse and tried to use it, but I am unable to get the computer to turn on the Bluetooth device. Had Dell support look at it, but the guy passed me off to someone else. So I still do not have this working. Is there an updated driver required to get this Bluetooth working.
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Jan 5, 2009
I have a new Dell Studio 540. It is presently plugged into a wired router via an Ethernet cable. However according to the documentation I should also have a wireless card fitted. It should have the following fitted:
Wireless Network Card 1505 PCIe 802.11n
How I find out this information.
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Mar 12, 2013
WiFi issues with his Dell Studio 1749. He has a Siemens SE587 ADSL modem/router which supports Mixed, B_only, G_only WiFi modes. The laptop has a Dell wireless 1397 WLAN mini-card which supports Loose 11h, Loose 11h+d, and Strict 11h WiFi modes. No matter what combination of modes I configure in the router and the laptop the wireless connection on the laptop only ever comes up as 1MBps or 2MBps (full strength signal, laptop right next to router). By contrast my ageing Dell Vostro 1700 always connects to the same router at 54MBps.
So I'm guessing that there is some incompabitility between the router and the laptop. We're happy to replace the router, especially as recently the ADSL side of it appears to have gone a bit flaky. I've scoured the 'net and cannot find any router which claims to support 802.11h, so (a) what should I buy and (b) how can I be sure it will work at a sensible speed with this laptop given that the one we currently have won't?
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Aug 10, 2012
I had installed Linux mint 13 on my notebook, after he start desktop i have noticed, that wifi light is off.
I tried to run it, but .. I don't know, button doesn't work.
Now, I'm not sure - hardware problem or linux/driver problem. Wifi light is off and I'cant even launch it.
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Apr 16, 2013
I had purchased Dell Studio 15 in 2009-2010 and before few days back i had formatted my system and installed Windows 7 ultimate SP1. Now i am not able to get the option of Bluetooth. i am sure the issue is with driver of it. Some way to reinstall the driver or make it working properly.
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Oct 14, 2012
I've got a WiFi router which I'd now like to connect through my Android phone's 3g hotspot. The router is a Trendnet TEW-691GR. The phone: an old Motorola Milestone.
The reason I'm attempting this is the ADSL (or other wireless) in the area is simply tooooooo slooooowww to even consider. I'm lucky to get 40kb/s through the ADSL, but linking through the phone's hotspot allows in excess of 2MB/s - price wise it's not much of a difference. So I thought: "Why not simply use my phone's connection (seeing as I'm paying for it already - uncapped as well), and drop the ADSL contract?"
Only: the router was fine for the ADSL modem. But I'm failing to see how to connect it to the hotspot. I can connect the phone to the router quite easily. But if the hotspot is turned on the connection needs to go the other way round - doesn't it?
Anyhow most of the PC's & Laptops have a wireless connection, so I can directly connect to the hotspot from each of these. This now causes further issues: One of the PCs (I use it as a pseudo server) only has a LAN connection to the router. Also if a laptop is connected to the hotspot it cannot be connected to the router - thus it's incapable of seeing the shares on the "server".
I was thinking of attempting the router's WDS setup, but it requires the MAC address of the other wireless device(s). And for the love of Pete I cannot find the phone's MAC while its hotspot is turned on (simply says MAC address unavailable on the phone). I can find it when the hotspot is off, and have tried using that MAC, then turn the hotspot on and reboot the router - but still it doesn't connect to the hotspot.
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Jul 5, 2012
I had a hd crash and had to re-installl Window7 on my Studio XPS 8100. I've installed all the drivers from the dell site as well as the H57 chipset drivers from Intel. I still have 2 devices that won't install (Ethernet Controller and PCI Simple Communication Controller). I can't get on-line.
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Nov 12, 2012
Windows 8 just released not long ago, and I am eager to upgrade my laptop to this version. From what I am understanding that Bluetooth is an issue along with Dell own drivers and configuration caused the upgrade delay. Dell will resolve and make drivers available to Windows 8.
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May 22, 2010
I have a Dell Studio XPS 16 laptop. I'm very annoyed by how my wireless WLAN card won't turn on.
I've tried pressing the WLAN enable key above the keypad next to the other media keys and it won't show it as being enabled.
I've tried the Fn+F2 combination and it doesn't seem to do anything. It keeps saying that the WLAN card is still not enabled!
I've tried rebooting my laptop as well and it seems to acknowledge the existance of the card
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Aug 24, 2012
I have a dell studio 1555 with windows 7-32 bit.
my laptop is getting connected to wifi as well as wired networks but I am not getting any internet access on them.I m facing this problem from last 6-7 days.
also I have tried the solution which were given on the previous forums and I have mcafee antivirus but the "no connection problem" is not related to the recent mcafee problem.
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Jun 30, 2010
I have a dell studio XPS, when I remove the battery, there is a slot for inserting SIM card for connecting to internet (through SIM card).I inserted SIM card and it fixed in slot and also installed Dell Mobile Broadband Card Utility, but when run DMBC, it say No Device Detected.My windows is 7 64bit.What I must do for use SIM card dongle?If my dell laptop support UMT?If no, what is this SIM card slot?
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Dec 15, 2012
When I try to open my bluetooth software, it just keeps closing...I've tried to reinstall earlier versions but it does the same. I have a dell xps studio 16 . What other information would I need to provide for a full diagnostic?
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Feb 16, 2012
I keep losing wifi connection about every 20 mins, at home or using other providers. All my updates are current.
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Jan 28, 2013
I have Dell Studio 1555 model laptop. Earlier I was using Windows 7 Home premium 64 bit. Dell(TM) Wireless 370 Bluetooth Module was installed and It was working fine. Recently I installed Windows 8 Pro. Since then Bluetooth is not working. I don't know which driver to install.
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Jan 25, 2013
I have just updated my Studio laptop from Vista to Windows 8 but cannot find a driver, I was previously using
WIDCOMM Bluetooth Software 6.1.0.4402
Dell, Version 6.1.0.4402
Is there a compatible drive?
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Apr 9, 2011
I bought Dell Studio 1747 which supposed to have built in bluetooth, on bios i can see it and its enabled.
however on windows 7 I cannot see it, it doesnt show up in device manager and i cannot find any driver for it.
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Aug 29, 2012
I got the computer in 09 with windows vista and the internet worked correctly. i upgraded to windows 7 in 2010 or 11 and the wireless was still working. Last year all of a sudden my wireless internet stopped working and had to use a cable to connect to my router. A few months went by and i randomly got my wireless internet connection back for about 2-3 months now all of a sudden my wireless is out again. i ran tests in other threads posted on this subject and the only way they got it to work was to buy a usb connection. is this the only way im going to be able to get wireless back?
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Mar 30, 2011
Dell XPS Studio 9100
Windows 7
Belkin router
All desktops and laptops in my house which are windows based are unable to connect to the internet, only the apple based ones are connecting fine. My problem is similar to the one craigs248 posted here [url]... I did have mcafee for my dell but i have turned it off and yet im still unable to access the internet, furthermore all the other windows- based desktops in my household are unable to connect to the internet.
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