Windows 7 Laptop Having Trouble Connecting To Internet

Dec 20, 2012

My laptop ( A Samsung NP550P5C-S02AU running windows 7 home premium) is not connecting to the modem (which is a D-link DSL-2740B-F1) For the past few weeks I have been able to fix this by resetting the modem/restarting the laptop and I also did a full restore on the laptop as well as completely reset the modem and updated the firmware. I've also tried two different wireless security settings, WPA and WPA2 neither of which have fixed the problem (though surprisingly it did work for a few days when changing over to to WPA). For the past couple of days the laptop has not been able to connect to the internet apart from a few times where the connection lasted 2-5 minutes. We have multiple computers and portable devices in the house all of which don't seem to have any issue connecting to the internet.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X2 220 Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 1791 Mb
Graphics Card: NVIDIA GeForce 9200, 256 Mb
Hard Drives: C: Total - 144571 MB, Free - 84962 MB; D: Total - 144571 MB, Free - 144292 MB;
Motherboard: Acer, Aspire Z3101
Antivirus: avast! Antivirus, Updated and Enabled

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[Code].....

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Problem with wireless adapter or access pointProblem with wireless adapter or access point Not fixed
Refer to Windows Help and Support for more information about wireless connectivity problems Failed
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Investigate router or access point issues Completed

[code]....

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