Cannot Get VPN To Work Correctly At Home With New Laptop

Jan 21, 2011

Ok so our company has a VPN set up on our workstation laptops for employees to be able to connect to the office network from home.We use CISCO VPN CLIENT, and a pre-setting .pcf file to upload our vpn into the client. The settings are correct completely to allow the VPN to work from home. All of our older workstations (Latitude D510-D630's) work with Windows XP SP3 32b. Recently i purchased new laptops (Latitude E6410's) and have started issuing them out with Windows 7 Enterprise 64b.A couple employees from home cannot get their VPN to work correctly at home with the New Laptops. Their old laptops work fine with the VPN, but the new ones dont. They are running a Frontier DSL modem with wireless.The VPN connects just fine on the new laptops, but the problem is... Nothing works. Outlook does not connect, They cannot access any of our network shares or drives. And cannot use any of our company's software that requires our network access.

I tried uninstalling the the CISCO Client, and reinstalling it, No Go.I tried changing the MTU Settings on the client and network adapters and wireless adapters, No Go.And it seems to be just an ISSUE with employees trying to VPN through a dsl connection using the new laptops, where others with the new laptops can VPN in fine through a time warner connection. But remind you, their old laptops work fine.. which seems kind of odd to me.

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