Cisco Wireless :: WRVS4400N - Smart Phones Loose Internet Access
Apr 9, 2012
I am using WRVS4400N in our company as a AP only. Before some time, when majority of wireless clients were computers, everything worked fine. But now, when mobile devices are in majority, something strange is happening. While portable computers still work fine, smart phone and tablet have extreme problems.
Although there is indicator that WiFi is connected and signal is strong, there is no guarantee that there is an internet access. Most of the times there is none. You can fix this by simply disconnecting and connecting WiFi on mobile device, but after a while, internet will be inaccessible again. Or you can wait and eventually you'll get to the internet access again.
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Jan 24, 2012
Have issue with iPhones and other smart phones being considered as excluded clients for the reason of Identity Theft? I am looking at one of my controllers and there are almost 680 excluded clients and most of them are smart phones and they are all being excluded for the same reason. It seems to be mostly iPhones but not all of the iPhones are experiencing the same behavior.
There is a mix of AP types (AP1010s, 1131s and 3502s) and also a mix of controller types (44XX and 3508). I have not been able to find any information to explain this behavior on the phone side and/or the wireless side.
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Mar 19, 2013
Region : Sweden
Model : TL-WR842ND
Hardware Version : V1
Philips support says it has to do with the router, firewall or something. Not much good from them. But I dont know anything about firewalls or anything, all I know is that my wireless internet works fine and that the TV is linked with the router but doesn't access internet. Streaming from pc to tv works fine though
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Feb 20, 2012
I have a WLC 4402 on my network. Recently mobile phones can connect to the wireless network and obtain a valid IP address. This IP is pingable from a workstation anywhere else on the network. However, these phones will not display web pages. They come up page cannot be displayed. I even tried putting Google's IP address in the phone's browser and it still did not display. I can connect through the same WLAN via a laptop or iPad. These devices have no problem displaying web pages. I even went ahead and created a new TESTWLAN with no encyption but to no avail. Same results: laptops connect and display web pages and smart phones connect, gain IP but do not display web pages. Comes up page cannot be displayed. This matters not whether its an iPhone or Android platform.
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Jul 18, 2012
I recently purchased a WRVS4400N security router and have got a strange problem with it. I set it up as my main router and connected two computers (a desktop and a server) using DHCP. They both work fine, internet is as fast as it should be, no problems whatsoever. However, when I setup the Wifi SSID (whatever security options I use, same with open/wpa/wpa2) and connect my laptop to it. It is allocated a IP address and windows even says that there is an internet connection. As soon as I try to do anything though, I am dropped. Try to ping an outside server, failure and dropped. Open IE, failure and dropped. I cannot even access my local server connected by wire to the router.If I connect the laptop via a cable to the router everything works, and it continues to work when I unplug it. So this means that right now I walk over to the router and plug my laptop in for 3 seconds before I unplug it and then use the wifi for a couple of hours without any problem. But as soon as I try to turn on my wireless Logitech SqueezeBox or wireless printer, they fail and take my laptop with it..
I have:reset the router, used both firmware 2.0.2.1 and 2.0.1.3 and done a factory reset.Tried to move the router close to the laptop, no difference.
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Sep 29, 2012
i just got the Hawking HW2R1 and first i went through the setup as instructed but after all was done i tried connecting to the device from my computer. I was able to connect to the device but I didn't have any internet access (there was the little exclamation point next to the network icon). I know this is not due to internet problems with my router because my router (a Linksys befw11s4) has perfect internet connection. After this i called customer support. After an hour of talking to the person and going through many processes he says that we have tried all options available and told me about returning it.
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Sep 6, 2011
As soon as i modify my wireless to be unsecured, I looy ability to usse me the internet on all wired ports as well as all wireless. From the routers point of view it still has a good solid internet connection. Passes traceroute, but wont allow any wired or wireless connections on the internet. I'm trying to get a Linksys WRE54G v1 to work with this so my parents can have internet once more. If i manualy remove the security to allow the one touch Auto configuration button to work i loose my ability to surf until i run the Cisco Connection software to turn back on the passwords.
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Aug 8, 2011
After updating the firmware of my WRVS4400N from V 2.0.1.3 to 2.0.2.1 all traffic was blocked for all machines, even some not included in the list of PCs. As the log was showing that all traffic was blocked by access policies, I disabled the only rule I had (blocking access to some sites to some MAC address list) and everything worked fine.I tried creating a new, simpler rule but after activation it blocked again all traffic for all the LAN.After many trials, I decided to roll back to the previous V2.0.1.3 which solved this problem.
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Oct 17, 2011
I recently bought a new Cisco WRVS4400N router for our network which has 19 computers connected to a 24 port switch. We are currently using a D-Link router and are upgrading to the Cisco router. The problem I am having is as soon as I connect one of our servers or the 24 port switch to the Cisco router I can no longer access the internet or login on the network, I also cannot access the routers setup from either server. If I connect the router to just a stand alone computer I can access the setup and change things but as soon as I connect the server or 24 port switch everything dies (all lights are still green on the router though so everything is connected).
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Jun 23, 2012
I am trying to create an IAP for a single computer based on it's MAC address. I want to block certain keywords and websites 24/7. When I setup the IAP as number 1, I add the MAC address of the computer in question. I then Select Allow and choose Everyday and 24 Hours. I type in the forbidden domains and click add after each one. I type in the keywords and click add after each one. After I click on Save, all of my computers on the network lose internet access.
I have WRVS4400N VPN Version 2, firmware version 2.0.2.1
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Jan 4, 2012
I have a CUCM BE environment with a number of remote users with 8961 phones connecting to an ASA 5501 via AnyConnect. The phones register fine and can make inbound/outbound calls as well as four digit dialing to other users at the corporate site.
The problem is when a remote user tries to four digit dial another remote phone. The called phone will ring but there is dead air once answered and then the line goes dead.
This sounds like a routing issue to me. How to get AnyConnect clients to be able to reach each other?
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Apr 2, 2013
I use the Smart Wi-Fi app on my iPad3 (IOS 6.1.3) to access my EA4500 remotely.When I want to add a port forwarding, it shows always 192.168 as start of the ip address related to the ports. But I have a 10.71 network installed and cannot change the 192.168 to 10.71. I suppose this is a bug.
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Mar 30, 2013
I just purchased the EA4500 router and went through the setup with no issues. The only problem is I cannot access the router either locally or through the Smart Wifi dashboard. Everytime I go to the page with "Access Router", enter the password and clikc the "Submit" button it does nothing...no incorrect password prompt or idle prompt...almost like the page is broken somehow. I've done all of the usual, restart router, restart PC, restart cable modem, etc. and always having the same result.
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Nov 29, 2012
I have one WLC 2504 with 7.3.101.0 code and 4 APs 1142 in Flexconnect mode all of them are in one group with 2 SSIDs in two differents VLAN:
-Admin VLAN 151
-Corporate VLAN 158
-Guest VLAN 159
-The auth is 802.1x using an ACS ver 4.2
I connect my Laptop to the corporate SSID and start to have access to web services, intranet services, etc but arround 15 25 min after i connect i lost connectivity to my GW and all the services but i still have my IP info. I do some tests on MAC books, Laptop with Windows XP, 7 and 8 and its the same for all. I config one switch port in the corporate VLAN and i never loose connectivity.
If i reset the WLAN connection all start to works.The ports in the SW are in trunk mode and almost always the APs are in connect mode.
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Jun 30, 2011
I have battling this issue since I bought this router, at least 2 years.
Using:
DIR-615
PC XP Wired
2 Acer laptops Vista wireless
All DHCP reserved
Security using wpa_psk
Not sure what other router info you need. All are connected to the internet, but can't see each other on the LAN. We can see each other from time to time. Sharing is allowed. Passwords are shared. I can power off the router and the network will be fine for about a day, then gone again. Workgroups are the same.
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Mar 10, 2012
When clients connect wirelessly to the WRVS4400N they successfully get a DHCP address from the Windows 2008 server. After they have the address they can no longer access the server. It cannot be pinged, no drives can be mapped and internet access fails because the same server is running DNS. The WRVS4400N is setup for DCHP relay to the server. Wired clients do not have this problem. Wireless clients that connect to a secondary WAP on the same LAN also do not experience this problem. I have updated the router to the latest firmware version, reset it to factory defaults and reconfigured from scratch. Turning the server firewall off has not made any difference either. I have been able to bypass the internet problem by adding a second external DNS server in the DHCP scope options.
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Mar 20, 2013
I have a EA3500 and my wireless computers keep getting disconnected about every ten to fifteen minuets. I have the newest firmware. My android phone also is having the same issue. My internet connection is stable and my wired connections do not get disconnected at all at any time. Is there something I need to setup in the configuration to resolve this?
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Jun 1, 2010
I have a D-Link DSL-320B ADSL2+ Ethernet modem that connects to the internet fine if I am using just 1 computer. However I have bought a Cisco WRVS4400N to enable me to get all of the other computers at home on the network (wired and wireless).
The WRVS4400N picks up a WAN address from the D-Link BUT I just cannot get an internet connection, just "Local" only. I have tried setting it up as a gateway, as a router, upgraded the firmware but it just is not having it. My previous experience with routers has been just to plug em in and let them get on with it. The WRVS4400N is proving very troublesome.
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Jun 18, 2008
I have a linksys wrvs4400n router on which:The wireless computers are connected to the home network (v lan 1)Port 1 is connected to the home network (v lan 1)Port 2 is connected to the office network (v lan 2)And the printers are connected to port 3.Now I'd like to setup the router in such a way that all computers have access to the printers (port 3), but I don't know what v lan settings I have to use on port 3, or if it is even possible...
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Aug 1, 2012
I have a PC running Windows 7, with wifi dongle. I connect to internet in this PC using my Android phone as wifi hotspot (Samsung Galaxy s2). I want to share this internet from PC to my Sony KDL 40 EX 520 smart TV, may be using cross over cable. I do not have any router or wifi dongle in my TV. I am unable to do this with my limited knowledge.
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Jan 24, 2012
Not too much networking savvy - but here goes. Want to use router as local lan - no wireless. When router is connected to laptop via RJ45 I loose my ability to connect to sites via browser. IPconfig shows wireless adapter at 192.168.1.3. When router is attached it's ip is 192.168.1.1. Disabled the wireless in the settings but no dice. When the router was used with DSL it was set at PPPoE but now that I'm just using it locally not sure whether it should be DHCP or Static or other.
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Feb 21, 2011
We have purchased a CISCO WRVS4400N from PARTH TECHNOCOMM, KOLKATA and the service engineer already installated on 01/02/2011 but we have facing the folloing problems :
1. We can not access the wireless link in and arround the three storied building.
2. We can not able to prevent the access the link as it is required. The system has no add device option so any wireless laptop users can access our link without our permission.
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Oct 20, 2011
I have pretty much the EXACT same issue. Revo 3700, Sky Unlimited Broadband, and a bunch of laptops and phones that can connect to the internet anywhere in the house without a probleI had the Revo connect all day last Friday (for the first time), prior to that it had connected a hand full of times, but only a very slow connection. For the last 4 days it hasn't connected at all, but says the signal strenth is 4 or 5 bars. I'm typing this from right next to the Revo on my laptop without any issue.
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Dec 8, 2012
i have recently purchased samsung smart tv 8 series, but when i try connecting it to internet by lan/ wan it says connected to router but not able to connect to internet contact your isp. though sometimes it connects and then goes to the previous status in short time. i am using leoxsys 54 g-dl 54madsl2+router and i have bsnl ul750 plan.both samsung and bsnl tell its not problem on their side. i am able to access internet on other devices through the same.
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May 19, 2011
I have just bought a new Samsung Smart TV. Our wireless signal doesn't reach the room where the TV is so we have run a Cat 5e cable from my router to the tv. When I tell the tv to connect to the internet it turns off the receive, send and online lights on my Motorola SBG900 router. Sometimes,however it does connect, but this happens very rarely. I checked to see if it was a problem with the firewall settings but we have the firewall switched off in the router. When I connect any random laptop up to this same ethernet cable it accesses the internet no troubles.
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Feb 26, 2012
I cant get the WRVS4400N to connect to my cable modem. The WAN link light isnt even lighting up. Im wondering if this unit is bad out of the box. Is there a setting im missing to get them to talk to one another. This is no mention in any of the manuals.
Connections: - The "Internet" port on the WRVS4400N to the "Network" port on my cable modem (No link light)
Here is what i have verified at this point: - My old router connects instantly to the modem when plugged in (Same cable) - When i plug my laptop into the WAN port on the WRVS4400N i get a link light. When i plug the modem into the WAN port...nothing.
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Nov 22, 2012
Have Win7 and XP systems in my network wire connected to the router. When IP of both systems are not reserved, each computer can see other network computers and devices, five in total.A good thing that both systems get each time same IPs which even got not changed since I upgraded from E1200.When I reserve an IP for each system exactly that they currently have, both systems loose ability to see other network computers. Network shares not affected, I still can remotely access my XP box remotely from my 7 via RDP by computer name. WDTV Live wirelessly connected to the router can get/update its IP address (no connection issues) but same as others cannot see network resources.
Tried different ways, rebooted, finally ended up with device reset pushing the button.The next day I managed to reproduce the issue, but was able to revert by disabling/enabling of DHCP server.Another issue I got with an external HD connected to the router when some files got converted to folders by uTorrent started from that drive.I had to use Unlocker application to be able to delete folders converted. I can just assume that issue because of anonymous access was enabled to the external disk. No problems when same HD connected to PC USB.
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Sep 4, 2012
Both of these model units apear to have a max Internet downlink speed of about 26 or 27Mbs. I have tested this with 10 different units at 3 different sites where the provided broadband downlink speed is a full 50Mbs, including in my own office. My normal router is a Cisco ASA5505 and I have also connected a Cisco 1840 router and even an old Linksys router and all achieve the full 50MBs speed using a variety of speed test sites. The cable modem at my office and at the other sites have a gigabit LAN connection and the RVS4000/WRVS4400N units certainly should be able to achieve the 50Mbs speed. If this issue can not be resolved, my clients will no doubt want me to install a different manufacturer's unit, which I will do.
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Sep 4, 2011
I'm currently living in an apartment on my school's campus and I'm using their network for all my internet needs and such.One of my roommates recently bought a new Samsung Smart TV Model:PN59D8000F.The wireless here sucks so we've been hooking the ethernet up to the tv for internet access.It was working fine at first, but then all options on the tv requiring a network shut down. Now, when we first arrive at school our laptops are put into a remediation mode to make sure we have virus protection and all that good stuff, and I believe that might be what is happening with the tv's internet access.Not exactly sure,
TL;DR Tv is capable for internet access but network wont let it connect
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Oct 22, 2012
We currently have around 150 2975 switches and have had problems with it them not handing out PoE power to the cisco phones and access points at random times. There is plenty of power left for the switch to use. We have at least 15 that will be running fine for about a week and then all of the devices that use PoE power will shut off and will not come back on until we reload the switch. If you console in there aren't any messages that pop up and if you look at the port it just shows on connected or will show IeeePD in the power inline. We have contacted Cisco TAC and they just RMA them.
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Apr 13, 2011
My Dell Studio 1558, specs: Core i5 2.4Ghz, 4GB DDR3, 640GB HD, Radeon 5470 has a very weird problem. Occasionly, either once a week or twice a day the network functionality will literally dissapear. The icon still displays on the tray but when I click it nothing happens. If I try and connect to the internet it will say there's no internet connection. Also if I try and open the Network and Sharing Centre explorer stops responding and has to be restarted. If I try and shutdown the laptop it will just hang on the Shutting Down splash screen and has to be forced off. The laptop is still IN warranty however I want to fix it myself as I cannot face Dell
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Jan 22, 2013
I already mention on another topic that I have problems with my Nokia 500 wireless connection with the router. From time to time (in some cases after few seconds since the connection was made) it's loosing the connectivity with the router. Normally it's loosing the connectivity when the connection it's not used by any phone application.Is this normal? I want to mention that the power saving function of the phone it's disabled so the problem can be from the router.I already tried TPIK only but no success.
The router has the following setings:
- Enable Auto Channel Selection - checked
-Transmission Rate : automatic
- WMM Enable: checked for QoS
- Cipher Type : auto
- PSK / EAP : PSK
Advanced wireless:
- Beacon interval : 100
- RTS Threshold : 2346
- Fragmentation : 2346
- DTIM interval : 1
- Preamble Type : Short
- CTS Mode : Auto
- Wireless Mode : n/g/b
- Band Width : Auto
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Feb 22, 2011
I've purchased and am trying to use a Dir-655 rev. B, running firmware 2.00NA. I have two hard-drive style Apple Tv's. They can see my wireless network, and after putting in the passcode, can connect. They at this point are visible to iTunes and can play any/all of my content. However after a period of non-use, they go into standby mode, and upon waking, can no longer connect to my network. I have to re-do the wireless each and every time
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