Linksys Wireless Router :: EA6500 Randomly Prevents Connection To Xerox Printer
Mar 4, 2013
i have a new EA6500 with latest firmware that is randomly preventing connections to a Xerox ColorQube printer.The printer is hardwired to the router. I had statically assigned the IP address (as i do with all my "permanent" devices), but tech support suggested i go to DHCP assigned with a reservation, so that is how the network configuration on the printer currently stands. I have a number of wireless laptops on the network. When the connection drops or is prevented, none of the machines can access the printer. I've turned laptop firewall and antivirus off to ensure that was not the issue. When the connection drops, i can no longer ping the device and it shows unavailable in the devices and printers console of Windows 7. However, i CAN still ping the device from the diagnostics tab of the troubleshooting page on the router. In other words, the router can ALWAYS ping the device, regardless if the laptops can. This tells me the connection between router and printer is fine. It also tells me the network interface of the printer is functioning. Something is preventing communication between laptop and printer and the ONLY thing in between the two is the router. I've also tried throttling the speed back between the two. The printer is capable of 1000base-t full duplex, which is where it normally runs, but i stepped this down to 100base-t full duplex just to see if it made a difference. I've also tried turning IPv6 on/off to see if it made a difference.
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Feb 21, 2013
I've got my network up and running but the router doesn't see my USB printer. Using the Linksys Smart Wi-Fi software to find USB Devices none show up. Nor does the 'refresh' bring up my printer.
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Feb 10, 2013
Why cant my brother printer mfc-990cw see the SSID on my Linksys EA6500 router?
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Nov 15, 2012
We are having a problem with our Xerox 5745 multifunction Printer. This problem had been forwarded to Xerox, but they claim that a problem was caused by a power surge on our Cisco router.
We are having a total of 8 CiscoCatalyst 2960 Series in our IT Communication rooms.
We are also having 2 Xerox 7120, 4 Xerox 5745, 6 HP5200 and 300 computers - PC (HP Desktop) and Laptop (Samsung). Network : all connected to CISCO Catalyst 2960 Series Printer Setup: IP Address: Manual IP Assignment (DHCP Disabled) PC Setup: TCP/IP –RAW on Port 9100 – SNMP Status ENABLED The two machines has same firmware software and configuration settings. one machine just been installed with latest firmware
Problem: On 3 Xerox 5745 display panel shows: "Network Controller booting"
at 75% the system restart and go on again and again.
This happens when cables are connected to CISCO Catalyst 2660.
Testing done: •1. No problem, Connecting directly to laptop using (crossover cable), accesss to printing is normal.•2. No Problem, Using other switch - dLink (not CISCO Catalyst 2960), the printing is normal.•3. Not work, changing ip address; disabling all protocol; changing speed to 10MBps.•4. Not work, Switching to other port on CISCO Catalyst 2960.•5. Not work, Re-starting the Cisco Catalyst 2960 s.•6. Not work, Changing cables.
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Feb 11, 2013
When I plug in the power cord to my EA6500 all the LED's on the back, and the white Cisco on the front come on solid, then the lights on the back go out and the white Cisco light starts blinking faster than every second. I can't get it to stop blinking no matter what I've tried so far.
It won't let me connect to it at all. I've tried everything I can think of, and have tried almost everything I could find in Troubleshooting in Cisco Community. The Linksys Smart Wi Fi Router setup says "We could not find your router."
I've also tried using the red Reset button and the light never stops flashing. I've tried pushing the button quickly, holding it down for ten seconds, and holding it down for more than 30 seconds, but the light continues to blink. I've also unplugged it and waited more than 10 seconds, but nothing seems to work.
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May 5, 2013
I recently bought the ea6500 router to upgrade from my last one. For the first few weeks, it worked ok though the wireless range often became unreliable if doors were shut. The biggest problem I'm having right now is that the internet has completely stopped working - both wired and wireless. I have hooked my laptop directly into my modem, and it has a good internet connection. However, when I plug my laptop into the router, I get no internet connection at all, and it is not currently producing a Wi-Fi signal at all. Instead, the power light keeps blinking rapidly. I have tried rebooting the modem and router several times and still no internet. Just the same blinking light. I can't even log into the smart wifi page to check the status of the router. My computer tells me there is no IP address for the router.
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Nov 29, 2012
I recently buyed a Linksys EA6500 wireless router. I accessed [URL] to access the settings interface of the router. Went to "Connectivity Internet Settings" and chose type of the internet connection as PPPoE. Entered the username and password, clicked ok.
No internet access.
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Dec 18, 2012
I have the Linksys EA6500 with the latest firmware and have a question regarding the device list connection status.Currently, I am seeing devices in the list that have a connection status of live, but they are not even within my home network. What is the update/cycle time for the device list actually checking connection status of a device?In my situation, it has been 3 days (72 hours) since the two device showing as connected have not been connected to my home network/router. Noticed that this inaccurate connection status for these devices is also contributing to the Device Monitr app not showing correct device connection status info.
Would like to have real-time device connection status if possible. This device list is great way to know when device get connected or disconnected which let me know when my kids get home from school or using game console when should be doing homework.
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Mar 8, 2013
I have rather huge connection at home. DL speed 80Mb, UL speed 3Mb.When I connect my PC directly to modem and configure PPPoE connection, I get 81Mbits/sec. When I connect my old ASMAX $30 router, I get 78 Mbit/sek. And I find it OK.But when I connect my EA6500 I get 28 MBits/sec. Same result on wire as on wireless connection. Of course If I enable prioritisation, I get even less, 12-15 Mbits/sec.I tried already even configuration with ASMAX as wired router and EA6500 connected to its LAN port. It gives me 50Mbits/sec.
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Jun 23, 2012
i am a total n00b when it comes to wireless routers etc,.. i bought this router [E3200] about six mths ago, it has been working just fine untill a couple days ago, wher i woud be on the internet and all of a sudden, the internet connection drops, i am using a cable modem [ARRIS TM722G] ,i did a reset on the e3200 and put restore the settings that did last over night
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Dec 27, 2011
I have an E2500 with the latest firmware upgrade (1.0.03). My configuration is simple, I have a fixed IP from my ISP with fixed DNS servers. I have one computer connected via cable and one connected via wireless and a laptop that gets connected on occasion wirelessly as well. I also have an android phone that I sometimes have the networking turned on and sometimes not. That doesn't seem to be affecting the router either as I've lost connections under both circumstances. The only thing I have different is I clone the MAC address as the ISP has my IP linked to my old Linksys MAC.
The problem is I randomly lose connection to the internet, the home network is still up it's just the internet goes down. I could be on the computer or not, sometimes while browsing sometimes after I browse for a while sometimes before I get started. Fortunately its not happened during one of my online games but it has happened just after I log off the game. It usually happens a couple of times a day.
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Jan 6, 2012
my E2500 drops the internet connection randomly. I have no issues with wired or wireless access to the home network (sharing files, sharing printers etc...). To fix the problem I log into the router and do a soft reboot from the status page.
I posted this earlier and the only response I received was a cut and paste answer to make some changes to my wireless settings. Seriously doubting the relevance of the post I made the changes anyway and as expected nothing changed, the router still loses access to the internet without any warning. When I replied that I hadn't thought that that was the problem but that I HAD made the changes mentioned and as I expected it DIDN'T work I get no response.
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Jan 16, 2012
I have downloaded netflix on our wii. We have a E1000 Linksys router.
While watching anything on Nextflix, the movie stops every 2 minutes and began loading again.
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Jun 26, 2011
I have a brand new E4200 constantly losing internet connection (both wireless and wired). I have a ADSL connection to the internet, last router I had did not have the same issue. I also have a Cisco ASA 5505 for work connected to the ADSL modem and is not experiencing any disconnect issues. All computers connected to the router is losing internet connection, local lan keeps working. The internet connection gets back again after a 10-15 minutes or when resetting / turning off the router.
I have tried the following;
Changed ethernet cables
Disconnected the ASA 5505
Turned off wireless
Upgraded the firmware
Reseted to factory settings
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Dec 7, 2012
I've recently purchases a Canon MF3010 Multifunction printer, and connected this to my EA3500 router's USB port. Used Cisco Connect to setup the printer, and the print function is working fine.
The issue is with the scan function. It appears the default functionality of the router is to only activate the connection to the printer when a print job is fired off. When this connection is active, the scan functionality works fine.
Another way to activate the connection to the printer to allow for scanning would be to go through
Cisco Connect>Computers and devices>PrinterWhile the process is running (searching for printer), the connection is active as well, and scanning works fine. When the process is closed, scanning no longer works, with an error message stating that communication to the printer cannot be established.
Is there a simpler way to keep the connection to the printer active, or some sort of configuration to automatically establish this connection for scanning?
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Jun 21, 2011
The latest Firmware for the E4200 states that there is now the ability to attach a printer to the USB port of the router. I am using a Mac, so that may be the problem, but I have followed the instructions on how to add the printer and it is not happening. It's possible that the MAC Firmware was not given the ability to add a USB printer like the PC Firmware upgrade.
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Nov 10, 2011
My printer (HP7210) is wired connected to my WRT54GL router. 2 computers have also a wired connection, my laptop is connected wireless. All these computers use the connected printer. 2 computers can only use a static IP-address for the printer. How can I set a static IP address in my router?
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Feb 25, 2013
I use a WUMC710 bridge with desktop PC and a Printer connected to it. When those two devices have been inactive for a while the bridge goes into sleep mode and loses the connection Back to my EA6500. Trying to print something from wireless devices connected to the 6500 elsewhere in the network doesn't "wake up" the bridge. Ihave to unplug the power supply and restart it.
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Mar 13, 2013
I need to setup a secure connection between office and home network for backup files to a NAS
OFFICE LINKSYS EA6500 HOME EA2700 ROUTER both routers has VPN passthrough only office has windows server 2008R2 NAS is synology 212j both networks has dynamic ips and i have dyndns account
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Apr 6, 2012
have a HP 6500a All In One Printer in the network with a BERSR41 V3 router. I am using a Imac with this sytem for printing and scanning. For some reason I keep loosing the printer when I try to scan? I have it set to a static IP, and can not ping it, but can access the printer throught the network with the HP Utility. Am I missing something in setup on the router that causes it to keep loosing connection?
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Dec 23, 2012
I would like to know how to setup QOS on the linksys EA6500 wireless router. I know about the media prioritization settings, however, thats not enough for me. I would like to setup upload and download speed limits for certain devices on my network, like, say 300kbps download for a certain device at all times.
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Dec 13, 2012
provide me with the latest (or one) release of 1.1.27 firmware for the EA6500. I am deeply disappointed in the last firmware upgrade and due to security and sudden lack of certain, or let's say all, functionality in bridge mode I need to downgrade or wait for an upgrade where that's fixed, but most likely not soon, or ever. Where could I find the firmware downgrade.
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Dec 14, 2012
I use EA6500 I Don't find WOL OTL..
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Nov 3, 2012
I was wondering if it's possible to use two EA6500 in the same network, one as main router and the other as anacess point?
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Jan 29, 2013
I have an EA6500 which obviously has 4 Gigabit ethernet ports for my home network, but I need a DSL modem to get it working.What's the maximum speed current modems can supply from the Internet to my router, is there such a thing as a Gigabit capable DSL modem these days or am I dreaming ? Is it possible to even get Gigabit dowload speeds via DSL or would I have to go cable to achieve something like that ?My main concern is I don't want to buy a modem that will slow down or 'throttle' the capabilities of the new router I've just purchased or have I got the wrong idea ?
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Dec 30, 2012
Looking to upgrade my old G router to the EA6500. I don't see anything about VPN pass through on the EA6500 or any linksys N router. Is this feature something they no longer include?
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Dec 29, 2012
I would like to use the EA6500 in my network - but nor as primary router (or in fact routing at all). I would have thought, one could simply tell the device to use a particular gateway, but it does not seem to be easy. I have used many other home routers as combined switch/AP/USB-drive (latest a D-Link DIR-655), but the EA6500 seems very picky. The "easy" "Smart Wi-Fi" setup requires internet access through the WAN port - and that divides my home network, which then have two zones which cannot really "talk" to each other. Alternatively, I can reset the device and access it directly on the IP (initially 192.168.1.1). But then I can change only LAN and WLAN settings. Stuff like Guest Access, USB-devices etc. won't work. Do anybody have success with this device without using the WAN port and the DHCP server?
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Nov 13, 2012
I have a new EA6500 and am failing at getting ftp to work. I have updated the firmware.My ftp folder is on a Seagate USB Go-Flex drive attached directly to the router via USB. I have set up shares which I can see and access via my computer which is attached to the router.FTP is configured to use port 21 and UTF-8.
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Nov 20, 2012
I have a pair EA4500s that I am swapping out for a pair of EA6500s. One EA6500 is a router. The 2nd EA6500 is set as a bridge and us being used as an Access Point about 200ft and two floors above the main EA6500 router. The two units are connected via DECA (200MB Ethernet over DirecTV cable - an alternative for others with a cable provider is called MOCA). So, basically two EA6500s serving as two Access Points on opposite sides of the house and all wireless networks on different channels but all sharing the same SSID. Everything works GREAT except for one unusual issue.
The issue is with wired or wireless clients. If I try to use my PUBLIC address with port number to address a local client on the local network inside the NAT network the NAT redirection fails. In other words if I use 172.16.16.8 for a local web cam while inside my network from an iPhone or PC all works great. If I use the external public address, however, the connection times out. If I pop out the EA6500 doing the routing/NAt and swap it with the old EA4500 with basically the same config as the EA6500 everything works again. The EA6500 and the EA4500 are configured identical for the most part and with the EA4500 as the main router NAT redirection works great but with the EA6500 NAT redirection fails. I have the firewall setting to FILTER NAT REDIRECTION unchecked so that's not the problem.
Seems very odd.... and only seems to happen with the EA6500..... the work around is to use the local IP address when the client is on the inside and the public address when on the outside, but what a pain that is....
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Oct 9, 2012
Any work around to enable reverse NAT or similar functionality on the EA6500? I recently upgraded from a Dlink that did support reverse NAT to my internal devices through a dynamic dns service. Now I have to know the IP address for all the devices.
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Nov 27, 2012
i setup my new EA6500 with the ethernet cable from my cable modem plugged into the EA6500, but with my old E4200 still switched on, but disconnected, i seemed to have ended up with a ip address of 10.250.27.47, not the 192.168.1.1 i was expecting, which i had with the E4200, my question is, is 10.250.27.47 something i should expect with the EA6500, or do i need to do a factory reset on the EA6500 and start again with everything else switched off as a precaution ?
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Jun 2, 2011
Currently using a netgear WG602 wireless router which i use to connect to my 2nd PC and Iphone, with the Netgear router running from my main PC.I have recently been having trouble with my 2nd PC ad Iphone randomly losing connection and the only way for the connection to be reastablished is to reboot the wireless router. Once rebooted i am able to connect again to the internet with no problems, interestingly enough my main PC never loses connection. Also sometimes when i lose my connection and reboot the wireless router i will have a IP conflict pop up on my 2nd PC however i would i say i get this once in every 10 dissconects and not all the time. Sometimes i won't dissconect at all in a day but sometimes i may dissconect 5-6 times.
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Oct 30, 2012
I set up EA6500. All kinds of problems with anything on the 2.4 MHz band. My wireless desktop on the 5.0 MHz band was flawless. So I ran Xirrus Wi-Fi Inspector (freeware). The router is transmitting two 2.4 MHz signals! One is the SSID I set up and named. The other one is identical in every way except that the BSSID is slightly different. It is a non-broadcasted SSID that shows up on every device as "Other Network." I was on the phone with Cisco Support tonite, and they were great as usual but had no answer. If you change the channel on the 2.4 MHz band, the shadow network also changes to the same channel (this blew the Tech's mind). We reset the router to factory settings and started over. They are calling me back tomorrow. This router has great features on paper, but so far, it has not delivered.
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