Cisco Switching/Routing :: Xerox 5745 Printer Reboots At 75% When Connected To 2960
Nov 15, 2012
We are having a problem with our Xerox 5745 multifunction Printer. This problem had been forwarded to Xerox, but they claim that a problem was caused by a power surge on our Cisco router.
We are having a total of 8 CiscoCatalyst 2960 Series in our IT Communication rooms.
We are also having 2 Xerox 7120, 4 Xerox 5745, 6 HP5200 and 300 computers - PC (HP Desktop) and Laptop (Samsung). Network : all connected to CISCO Catalyst 2960 Series Printer Setup: IP Address: Manual IP Assignment (DHCP Disabled) PC Setup: TCP/IP –RAW on Port 9100 – SNMP Status ENABLED The two machines has same firmware software and configuration settings. one machine just been installed with latest firmware
Problem: On 3 Xerox 5745 display panel shows: "Network Controller booting"
at 75% the system restart and go on again and again.
This happens when cables are connected to CISCO Catalyst 2660.
Testing done: •1. No problem, Connecting directly to laptop using (crossover cable), accesss to printing is normal.•2. No Problem, Using other switch - dLink (not CISCO Catalyst 2960), the printing is normal.•3. Not work, changing ip address; disabling all protocol; changing speed to 10MBps.•4. Not work, Switching to other port on CISCO Catalyst 2960.•5. Not work, Re-starting the Cisco Catalyst 2960 s.•6. Not work, Changing cables.
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Mar 2, 2012
If I knew the IP address of a host, can we know on which port on the switch its connected. The switch model is 2960
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i have a new EA6500 with latest firmware that is randomly preventing connections to a Xerox ColorQube printer.The printer is hardwired to the router. I had statically assigned the IP address (as i do with all my "permanent" devices), but tech support suggested i go to DHCP assigned with a reservation, so that is how the network configuration on the printer currently stands. I have a number of wireless laptops on the network. When the connection drops or is prevented, none of the machines can access the printer. I've turned laptop firewall and antivirus off to ensure that was not the issue. When the connection drops, i can no longer ping the device and it shows unavailable in the devices and printers console of Windows 7. However, i CAN still ping the device from the diagnostics tab of the troubleshooting page on the router. In other words, the router can ALWAYS ping the device, regardless if the laptops can. This tells me the connection between router and printer is fine. It also tells me the network interface of the printer is functioning. Something is preventing communication between laptop and printer and the ONLY thing in between the two is the router. I've also tried throttling the speed back between the two. The printer is capable of 1000base-t full duplex, which is where it normally runs, but i stepped this down to 100base-t full duplex just to see if it made a difference. I've also tried turning IPv6 on/off to see if it made a difference.
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Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(50)SE1, RELEASE SOFTWARE (fc2)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
[Code].....
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* *
* Welcome to Rom Monitor for WS-X4013+ System. *
* Copyright (c) 1999-2003 by Cisco Systems, Inc. *
* All rights reserved. *
* *
**********************************************************
Rom Monitor Program Version 12.1(20r)EW1
Supervisor: WS-X4013+ Chassis: WS-C4507
[code]...
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If you need to see the running config of the cisco Switches or the 2600 router.
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when i check the Flash directory there is no crash file and when i look at the logging its clean and just shows the startup. it's not the powersuply it's redundend and more L3 switches are attached to this power source and they dont reboot.
L3_AIM#sh versionCisco IOS Software, C3560E Software (C3560E-UNIVERSALK9-M), Version 12.2(55)SE3, RELEASE SOFTWARE (fc1)Technical Support: [URL] Copyright (c) 1986-2011 by Cisco Systems,
[Code]......
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-------------------- ------- ------- ------------
PBX Asterisk |----|2960-1 |------|2960-2 |-----|Voip client2|
-------------------- ------- ------- ------------
-------------- |
[Code].....
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[code]......
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