Cisco Switching/Routing :: WS-C3560X-24 Reboots - No Crash File And Clean Logging After Reboot
Apr 24, 2013
I have a WS-C3560X-24 and attached to that are some 9 acces switches, for some weeks now my 3560 reboots some time what couse that the other 9 switches are down for some minuts as well and i dont want this of course. the reboot happens at random times and some times one week not and then like yesterday afternoon it rebooted again.
when i check the Flash directory there is no crash file and when i look at the logging its clean and just shows the startup. it's not the powersuply it's redundend and more L3 switches are attached to this power source and they dont reboot.
L3_AIM#sh versionCisco IOS Software, C3560E Software (C3560E-UNIVERSALK9-M), Version 12.2(55)SE3, RELEASE SOFTWARE (fc1)Technical Support: [URL] Copyright (c) 1986-2011 by Cisco Systems,
[Code]......
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Jan 24, 2013
I have 3560X-24T-S switches with IP Services loaded at remote sites that I have been having troubles with. Originally, they had IOS 12.2(58)SE1 on them. I have up to four diverse paths via point-to-point microwave at the remote sites. The Microwave equipment is by Microwave Networks and is a Prodeus M series which Ethernet support. The original issue manifested itself as hardware loopback errors on some of the ports that were connected to the microwave links.
My experience in the past has been that when a hardware loopback error occurred it is usually a bad switch port. In this case however, if I disconnected all of the microwave Ethernet links and rebooted the switch and then connected the Ethernet connections to the microwave links again, everything works fine. No hardware loopback errors. That is, until the next switch reboot. Then the hardware loopback error would return. Interestingly, it would come back on different ports connected to the microwave links every time. So if a reboot was done without disconnecting the microwave Ethernet links the hardware loopback error would change from one microwave link to another after each reboot.
I then went through and read the lengthy release notes for IOS version 15.0(2)SE and found several fixes that I thought could fix my issue. So I downloaded it and updated a couple of the offending switches (not all of them were having this problem). After going through the second update required to resolve the 'open file error' that happens going between 12.2(58)SE1 and 15.0(2)SE the problem seemed to be resolved on the offending switches. So, I went ahead and updated the IOS on all of the switches with point-to-point microwave connections.
I now have one switch that was updated that is crashing and rebooting continuously when the Ethernet links for the point-to-point microwave are connected. Again, if I disconnect all the microwave links and reboot, it comes up fine ands stays fine when the microwave links are connected back up. It will work fine until the next reboot and then the crash and reboot loop starts over again. Below is a portion of the putty log when the crash occurs:
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previous memory block, bp = 0x59BF838,
memorypool type is Processor
data check, ptr = 0x59BF860
========= Dump bp = 0x59BF87C ======================
59BF77C: 0 0 0 FD0110DF AB1234CD FFFE0000 56 383FDB4
59BF79C: 212AC68 59BF838 59BF6F4 80000042 1 0 A504F53 543A2050
59BF7BC: 6F727441 53494320 506F7274 204C6F6F 70626163 6B205465 73747320 3A20456E
[code].....
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Oct 25, 2012
Our 6500 was reboot by self with crash info and i found it was happened by CPU HOG. The log is below for CPU HOG and you can see many times from attached crash info file.
%SYS-SP-3-CPUHOG: Task is running for (16000)m secs, more than (2000)m secs (15/12),process = RPC pagp_switch_mp2sp.
[code]....
I think this process made high CPU & memory issue and then there were internal communication fail.. isn't it? So i need to know what PRC pagp_switch_mp2sp is to prevent next issue.
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Mar 14, 2012
I found a new bug in cisco IOS 15.1(4)M3 when running EEM script with syslog event detector.If system logging performed using the "logging discriminator" and run concurrently EEM script with syslog event detector, then Cisco router crash and goes to reboot.
Cisco ISR G2 3925E.
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Jul 1, 2012
I have upgraded my 7 x SG200 50/50 switches from 1.1.2.0 to 1.2.5.70 and after upgrading,most of these switches rebooted by itself while I'm saving or logging off. It gives me this error
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Jul 16, 2012
Im trying to find an affordable Cisco switch with similar capabilities and features as the WS-C3560X-48T-S (L2/L3 routing as in IP Base, dual power supply, etc.).
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Jul 31, 2012
I got a pair of new C3560X-24T-S switches with C3KX-NM-10G modules, and am trying to get a long distance 10G link up using 3rd party SFP-10G-ER SFPs (XGIGA with Cisco coded IDPROMs)I've enabled use of unsupported transcievers with the following commands:service unsupported-transceiver no errdisable detect cause gbic-invalidAfter that the switches accepts the SFPs but I get no light (sh int trans shows Tx -40), but if I insert a supported SFP first and then switches to my ER SFPs I get them to start transmitting, however I still don't LINK on the interface.I've tried with both 12.2(55)SE3 (that the switches came with) and 15.0(1)SE3 with same results.I know SFP-10G-ER SFPs are not supported on these switches, but are scheduled for the 15.0(2) release, but I was under the impression that they should already work using the above commands to enable the use of unsupported SFPs.So my question is basically: Is the new code in 15.0(2) really needed to make ER SFPs work, so I should just wait for that release, or are my 3rd party SFP simply broken/un-compatible with these switches?Also, could reprogramming them to look like SFP-10G-LR SFPs, which are supported, make any difference, or should it already have worked now with service unsupported-transceiver enabled if they were compatible?
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Jan 11, 2012
Currently there are three stacked WS-C3750G-24TS-1U on data centre. I am going to buy a WS-C3560X-48T-L to use 10GbE module. Is it possible stack this switch "WS-C3560X-48T-L" to current switches "WS-C3750G-24TS-1U" ?
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Sep 9, 2012
Let me start with some infrastructure details ...
Cisco C2901 as our Main Router
Cisco UC520 as Communication Platform
Cisco C3560x as Core-Switch
VLAN 10 : Data
VLAN 100 : VOICE
Everything is working but i m not sure if the switchport config is right in that way.
As an example :
interface GigabitEthernet 0/6
switchport access vlan 10
switchport mode access
switchport voice vlan 100
spanning-tree portfast
When we connect an Cisco 7971g and an pc everything is working fine. But when i start wireshark on the pc behind the phone you see a lot of UDP Traffic source UC520 destination 239.10.16.8 or 239.10.16.16. At this point i m getting confused. So i start looking for the cisco phone config, VLAN ID on the phone is 100 (i think that is ok) but the PC-VLAN part is empty?
The main thing is, how can i stop this cisco-sccp traffic on the pc port (prtg shows me a average of 200 kbit/s) i think it is an config fault.
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Feb 17, 2013
I have a Switch model WS-C3560X-24P with SW Version 12.2. (55) SE5 and SW Image C3560E-UNIVERSALK9-M. Now I get messages from 3 ports that:% ILPOWER-5-IEEE_DISCONNECT: Interface Gi0/12: PD removed. The strange thing is that there is nothing connected to these ports and they are like "notconnect»
An excerpt of the log looks like this:
1469058: Feb 18 09:08:33.945 CET: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi0/12: PD removed 1469060: Feb 18 09:08:49.279 CET: %ILPOWER-5-POWER_GRANTED: Interface Gi0/12: Power granted 1469061: Feb 18 09:08:50.310 CET: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi0/12: PD removed 1469063: Feb 18 09:09:02.280 CET: %ILPOWER-5-POWER_GRANTED: Interface Gi0/12: Power granted 1469064: Feb 18 09:09:03.413 CET: %ILPOWER-5-[Code]....
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Apr 17, 2012
Every time I try to download a torrent/magnet the router will crash/reboot multiple time (using utorrent 3).
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Dec 12, 2011
I have recently installed 4 3560 (WS-C3560X-48T-S) Switches. At first the switch comes up, indicating all connected ports with a green LED. Whenever i unplug a cable and plug it back in, the status LED will stay off. The same thing happens when I push the mode button and cycle throgh the different modes, i lose certain LEDs.
I'm using 12.2(53)SE2, another user reported the same issues under 12.2(55)SE1 .
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Jul 5, 2012
I would I upgrade this from a LAN base to ip services?
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Jan 19, 2012
Does the Cisco WS-C3560X-24P-S switch supports ip flow export?
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May 21, 2013
I currently have a problem where I have to constantly reboot my ASA whenever my cable modem reboots. The ISP (Pen Tele Data) is setup so that my ASA has to obtain its' static IP using dhcp (ip address dhcp setroute) on the outside interface. Now, I also have another location with a cable connection (Comcast) that does NOT experience the same problem. However, the difference is this ISP allows me to assign my static IP directly on my outside interface. What can I do so that I don't have to reboot my first ASA everytime modem reboots.
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Nov 28, 2010
My asa5505 frequency restart and create a crash-infor file.
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Apr 13, 2011
I just upgraded several of my C2960S-48FPD-L from 12.2(55)SE to 12.2(58)SE and now almost every time I try to SSH to it the switch reboots and gives me these trace backs ...
07:58:52 CST Thu Apr 14 2011: Unexpected exception to CPU vector 200, PC = 1EADA28
-Trace back= 0x1EADA28z 0x1CDC324z 0x1EA5520z 0x1CDC35Cz 0x1CDD0E0z 0x1CDF0C4z 0x1CE06CCz 0x1CE07F8z 0x1D67348z 0x1D611BCz
Writing crash info to flash:/crashinfo_ext/crashinfo_ext_3
07:58:56 CST Thu Apr 14 2011: Unexpected exception to CPU vector 1100, PC = 121BB98
-Trace back= 0x121BB98z 0x12250FCz 0xFA7540z 0xA807B8z 0xA75DF4z 0xA78080z 0x94B708z 0x9717C0z 0x918DD8z 0x936520z 0x9344BCz 0x9345FCz 0x93484Cz 0x1D67348z 0x1D611BCz
=== Flushing messages (07:58:56 CST Thu Apr 14 2011) ===
Buffered messages: (last 4096 bytes only)
0x00000005 R6 = 0x01224F44 R7 = 0x02A23C6C
000089: *Feb 28 18:03:13.577 CST: %PLATFORM-1-CRASHED: R8 = 0x00000080 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x00000071
000090: *Feb 28 18:03:13.577 CST: %PLATFORM-1-CRASHED: R12 = 0x00034855 R13 = 0x00000280 R14 = 0x01CE0778 R15 = 0x00000000
000091: *Feb 28 18:03:13.577 CST: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
[ code]....
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Dec 11, 2011
Almost every sunday L3 switch reboot and give following error message.
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Jan 1, 2012
What this crash means? This is a 6509 with a single Sup720 Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(33)SXI, RELEASE SOFTWARE (fc2)System returned to ROM by s/w reset at 04:42:07 PST8PDT Mon Jan 2 2012 (SP by bus error at PC 0x40C6681C, address 0x424B).
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Mar 13, 2012
Our ME3400 crashed unexpectedly and got the below errors:
meQCY0290A#sh ver
Cisco IOS Software, ME340x Software (ME340x-METROACCESSK9-M), Version 12.2(55)SE, RELEASE SOFTWARE (fc2)
[Code].....
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Oct 22, 2012
We had an "Event" on our process network at the mill yesterday. I connected a new WS-C3560V2-48TS-S to our network and we lost communications with all of the other switches.
The core is a stack of 3 WS-C3750 switches, one is a -24TS-1U and the other two are -12S-S. These connect to 10 WS-C3560G-24TS and 5 Rockwell Stratix 8000 (IE3000) over fiber. I am planning on replaceing two 24 port switches with the new 48 port. I had the switch configured and running at my work bench. It was connected to the network with one sfp module and ran all weekend with no issues. Yesterday afternoon I took it to the network cabinet and installed it. I powered it up and connected two sfp modules to the fiber patch panel and made the connection at the core stack.
Everything looked OK. I had communication link lights working on everything. Within minutes, we lost communication with every switch connected to the core stack. I shut down the new 48 port switch and the network slowly came back up.
The new 48 port is configured with Flex Links for the fiber redundancy protocol and was connected to each of the 3750G-12S-S stack members.
I though it might have been a power issue but the stack is UPS protected and shows it has been up for over 10 weeks. I'm not even sure "Crash" is the best decription for what happened. The new switch has a high enough IP address that it would not take over as a IGMP Querier.
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May 14, 2012
I have a cisco 2821 router in rommon and displaying the message '' softwre forced crash '' and '' checksum error'' .I tried to do rommon tftpdnld but as the image is self decompressing into the ram it again crashes with the same error although i have done it with various valid ios but in vain.
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Oct 24, 2012
The switch 6500-E is frequently crashing whenever the pm scp process reach 100% .I got it under the command "remote command switch show proce cpu".How to solve the problem. I opened the TAC and the engineer says to upgrade the image12.2(18) sxf.Is there any other work around that would avoid to reimage the switch and reloading.
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Apr 8, 2013
I got some unexpected System crash, and this happens to 2 different routers on the same network.. (We suffer a Crash and change the router, happens the same to the new router after some time, maybe 40 minutes!!)
Here is the last console report for the new router....
%Software-forced reload
Preparing to dump core...
4w1d: %SYS-2-WATCHDOG: Process aborted on watchdog timeout, process = IP NAT Age
[Code]....
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Jun 13, 2012
About an hour ago I had the master switch on one of my 3750x (WS-C3750X-48PF-S) stacks crash. The only two items we've found that could have caused this issue are the roughly 1.3 million big buffer misses and several of the following in the syslog
SLT:WARN:No exporter configured for smartlog! I do not have smartlogging turned on, nor is there a netflow exporter configured
sh logging smartlogsmartlog is disabledsmartlog exporter:smartlog pkt length: 64 Total pkts processed: 0Total DHCP Snooping pkts processed: 0Total DAI pkts processed: 0Total IPSG pkts processed: 0Total ACL pkts processed: 0
I did not see any traffic spikes prior to the crash.
This stack has been stable since it's last IOS upgrade from 12.2(58)SE1 to 12.2(58)SE2 back in October 2011 so this has me a little worried.
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Mar 7, 2012
This switch randomly reboots throughout the day. I checked the stacks info and reported it was using crashinfo_12 (report below). I have access to the switch throughout the day if more config info needs to exported.
Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(50)SE1, RELEASE SOFTWARE (fc2)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
[Code].....
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Mar 19, 2012
working first time on switch 4507 , this is my 2nd week and i plug the console on this 4507 switch , the switch reboots automatically it comes to stage mention below and reboots. My question is i have not seen any error message on this switch and it reboots automatically so what is the problem.
* *
* Welcome to Rom Monitor for WS-X4013+ System. *
* Copyright (c) 1999-2003 by Cisco Systems, Inc. *
* All rights reserved. *
* *
**********************************************************
Rom Monitor Program Version 12.1(20r)EW1
Supervisor: WS-X4013+ Chassis: WS-C4507
[code]...
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Aug 6, 2012
Pure 3750X-48PS ip base stack.One switch reboots from a power issue (possibly the master switch? Haven't confirmed yet in the 3 cases I've seen)The rest of the stack stays running fine (as it should), the rebooted switch rejoins the stack just fine
What I've observed after this scenario takes place is that network throughput on any port in the entire stack is severely degraded. Prior to the one switch rebooting, I can hit gigabit transfer rates going anywhere on any of the switches in the stack. After one member reboots by itself, I typically hit a transfer wall around 5-20mbps in one direction and sometimes better going the other direction. I've only confirmed this on 3750X stacks and I can replicate it every time. Newest code I've experienced it with is 12.2(58)SE1. I have not seen confirmed reports of this on older 3750 (E, G, plain) stacks of which we have a ton of.
Rebooting the entire stack so that all 3750X members are coming up at the same time solves the transfer rate issue every time. I would think there has to be a better way to get performance back to normal or prevent the performance hit in the first place.
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May 3, 2013
I am not able to find the exact bug for Cisco 3750E stack - Debug Exception (Could be NULL pointer dereference) Exception (0x2000) error. Closest i can find is CSCsa72400 which only affects ver 12.2(20)SE4.All the stacks (3 switches) are running 12.2(50)SE3, It appears that the switch 1 crashed and reloaded. My hunch is its software but i cant find any related bugs. It could be hardware issue as well ?
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Nov 23, 2011
Problem I have encountered when upgrading a Cisco 6509 chassis with a new supervisor card from Sup2 to Sup 720b. The 6509 loads and then crashes completely, and when rebooted reloads into rommon.The same upgrade was performed on a similar switch with no apparent problems.
[code]....
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Aug 10, 2012
Got a problem with my 1760 router. Bought it from ebay and booted it on today and got this error,It has 180224K/16384K bytes of memory and 2 paritions of 32768K flash.I erased both partitions and put a different version of the IOS on (still 12.4) and there is no difference, still get the errors.These aren't on any of my other 1760 routers so I assume they are linked to the problem.
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Jun 29, 2012
I want to know what is this process used for on a catalyst 6500 ? we have got following message in the crash file, probably due to CSCsv77354
Jun 30 16:06:47.099 UAE: %SYS-6-STACKLOW: Stack for process ACE HAPI running low, 0/6000
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Apr 1, 2013
We are facing cold start issue on 4500 series switch. The switch is restarting automatically almost weekly twice or thrice.As per show tech. output , there is "cold start log".Please find the attached logs for your reference.After time change , auto restart happening & am not found any log for power failure also.
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