Motorola Surfboard Sb5101 Modem / Random Connection Drops?
Mar 5, 2011
I have a Motorola surfboard sb5101. Provider is comcast.I have never had any problem with my equipment until now. Here is whats going on. I bought a used sb5101 a week ago so that I would not have to pay the rental fee anymore. Comcast activated it, and it worked fine for a week or two. The other night I got disconnected from XBOX live randomly in the middle of a game. Thought maybe just a hickup, no biggie. Well it happened 3 more times in a few hours, then again the next day.So thinking maybe this used modem is bad, I plugged back in the rental from comcast which I still had. Worked fine for a while, then the same thing, random dissconnects after 10 min, 30 min, 2 hrs into a game...etcOn both modems, the 1st and 4th green light are solid, the 2nd and 3rd green light are flashing when the connection from LIVE drops.So I'm starting to think know that neither of the modems are bad. I then try going directly to the modem instead of the router, never had any problems with the router but figured I try.I even went into the attic and got rid of the 4 way splitter that feeds cable into all the bedrooms and put in a 2 way instead hooking up only the cable line im using for xbox. Thought maybe the signal is getting degraded to bad, eventhough never had a problem before.So now I'm practically hooked up right to the line coming off the street, ethernet cord plugged directly into the modem, no router. Still dropping connections randomly with same 2nd and 3rd light flashing.The connection needs to be completely stable for multiple hours.Also, I called comcast when I had to reactivate the rental modem, so they did refreshed that modem and reactivate it, but still had the disconnects the next day.
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Feb 23, 2012
I moved to a new house last week, and i have comcast internet which works on cable lines.i have them for years. anyways, i got my own motorola sb5101 modem, which i use for a while now.the problem is that in the new house the modem only works when it is connected to a computer with windows xp, it DOES NOT work on windows vista or 7,also, when i connect my router into it, it does not work either.when i connect it to windows 7 64-bit, it says "unidentified network" and "no internet access" but it works perfectly fine on windows xp 32 bit. (i have 2 xp's and 3 windows 7's)
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Jun 22, 2011
I can't get my PC to connect to my broadband. I am running windows 7 64 bit and use the following:
Motorola Surfboard SB6120 modem;
NetGear WGR614 wireless router
I am able to connect with other devices (iPhone, Roku) to my wireless through the wireless router. My computer recognizes the broadband connection, but it won't connect to it. I get two errors when I try to connect:651: the modem has reported an error, and 638: the remote server is not responding in a timely fashion.I have tried connecting the ethernet cable directly to the modem, but I get the same results.Also, I have tried to cycle down the computer, router, then modem and turn them back on in reverse with no change in results.The connection worked until I clicked "disable connection" one day when I had trouble connecting (high traffic i think). Since then, the"home group" I set up originally with the connection wizard disappeared, and it had not been able to connect since then. When I try to connect I click on a small icon in the lower right that says, "not connected, connection available", then I click on the button to connect to broadband and get the errors described above.
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Dec 31, 2011
Suddenly either of my 2 wireless routers won't work. Modem works fine directly to pcIntroducing wireless router to the mix, not working. Everything hooked up correctly.
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Jan 12, 2013
I need to replace my old router because the wires are broken and the problem is it needs a phone jack for the phone line we use cable not land line. My modem is SVB5120 SURFboard Motorola.
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Jan 6, 2012
Would this work ?. also, on the back of the modem is a rectangular, not the typical, usb slot. I cannot move the modem because it is connected to the wall. I don't want to use an extra long wire either. What do I need to buy so I can use the wired modem, as a wireless one on my pc downstairs ?
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Sep 4, 2011
I have a Motorola modem SURFBoard SB4200, along with a wireless Linksys router that connects to that modem. The router works normally but the modem often dies and restarts itself after about 1-2 minutes.
What could be causing this problem? How should I start debugging it?
Could an excessive amount of network traffic be bringing down the modem? Are there any tools that can monitor the modem?
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Nov 7, 2012
Today I purchased a Motorola SURFboard extreme Cable Modem DOCSIS 3.0 in order to replace my old modem which is out of date and has been very slow as of late. I connected the coaxial cable, Ethernet cable(to Linksys wireless router), and power expecting it to simply work. All four lights came on green (power, downstream, upstream, connectivity). The downstream light turned blue which indicates a bonded connection.The device light was blinking on the modem. I connected to my wireless router, but no internet access. I then tried connecting my laptop to the modem directly via Ethernet cable, still no access. I think that rules out the router being the problem. I also ruled out my laptop being the problem as the same thing is occurring with my other laptop and desktop. I called my ISP (Cox Cable) and had them re-establish connection with my modem, this did nothing. I thought for sure this meant I had purchased a faulty modem; I hooked up my old modem and the results were the same, the modem connected fully with no problem (all four lights were green) but I have no internet access.
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Jun 10, 2011
I recently switched from dsl to cable. I have a e2000 router that I would still like to use. The modem I have is a Motorola Surfboard SB6121. It has no options that I can modify. The modem has a built in DHCP server. However, I can't modify it and I don't like the ip configuration it uses. For the time being I have the modem connected to a switch which is working fine. What I would like to know is how to configure the e2000 to use the modems connection. I used PPPoE for DSL and had login information.
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Jun 15, 2012
Motorola Surfboard 6121, Every since Com-cast has updated their network (two months ago), my Internet connection is VERY unstable.Com-cast says it is my problem because I can get reliable service at high speed using just my laptop: Win 7, and the Motorola modem. The modem does show high speed connection (blue light) when the only thing connected is the laptop.If I connect the rest of the home network; ,LinkSys BEFSR11 router, Netgear FS #108 10/100 switch, then my laptop. The Surfboard modems light turns orange (lower connection speeds). do I need to replace my NetGear switch and my router? This constant up and down intermittent connection is terrible!
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Oct 15, 2012
For some reason, a couple of days from today, my Cisco wrt54g2 drops ip assigned by Motorola modem.It gets it back after a while (10 mins) and works for another 15 minutes.
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Sep 4, 2011
I use Motorola SBG 900 Wireless Surfboard Gateway with Timewarner service provider. I have couple of problems....
Problem 1 : I use VOIP phone (Vonage) which connected to my Motorola wireless device, current when i call somebody using VOIP phone, they can hear my voice but i cant hear them... Last years i dont have any problem but last one month above problem exists.
Problem 2: I tried Speed test with cable (13MBPS download stream) but through wireless (6MBPS download stream)
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Mar 4, 2012
The only way we can use our Motorola router is unencrypted. I have gone into the router numerous times and reset it, unplugged it, retyped the WEP key, tried to shift to WPA and nothing works. None of three computers in the house will connect unless all encryption is off. We live in a good neighborhood on a cul de sac, don't get a lot of traffic through here, and know the immediate neighbors, but nothing is stopping a stranger with a laptop from sitting on the street and using our wifi. I've talked to the Comcast tech. The trouble just seems to be our boxes won't get past the WEP encryption stage.
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Feb 2, 2011
I have second hand motorola surf board and it has been deactivated from the company. how can i reset it and activate it to my computer manually.
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Dec 21, 2011
I own a Motorola SurfBoard SBG900 wireless modem. It has worked fine for years. I just went on vacation for 2 weeks and unplugged my computers, printer, modem etc. Upon returning I can not get any wireless signal from my sbg900. The wireless light at the bottom is no longer lit up either. I can connect via ethernet cable however.
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Sep 20, 2012
I was wondering if it was possible to connect my Motorola Surfboard SB6141 to my xbox 360. The internet works fine on my computer but when I plug the cable into my xbox it doesn't connect to live at all.
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May 9, 2012
We recently moved and upgraded our internet service from 1.5 Mbps to 4Mbps with CenturyLink. However, since our service was activated last Thursday, the internet connection intermittently drops and will not recover unless I reboot the modem. The period of up-time will last anywhere between fifteen seconds to several hours, usually falling along the five-to-ten minute range. No difference when using ethernet/wifi. The DSL light stays on, and the Internet light remains on as well.
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Apr 12, 2011
I should start by saying I am no novice when it comes to networks but this router has been nothing but a issue since day one.
*The Setup - 2 wired PCS, 2 Wired Macs, 1 Wireless Iphone, 1 Wireless Ipad.
WPA2 Only / AES key, Channel 6, G/N only, Hidden SSID.
*The Problem - 95% of the time the wireless and wired is running fine. However, Sometimes randomly webpages on the computer will stop loading... but heres the kicker... other internet connected programs like Ventrilo, or torrents, or games will still be working and running from the net like there is no problem. When this happens the internet browsers on the macs and PCs will say page cannot be displayed instantly. Happens to all computers at the same time. After about 10min the webpages will load again. I have 16mbs internet and while this is happening my games and voice chat programs do not go up in ping at all.
I have turned off QoS since that made the most sence... but other then that I have no been able to figure it out. I even turned off wireless while it was happening and it still didnt fix it. A sure fire way to fix it is to restart the router.
I am 100% stumped. Do I just have a bad out of the box router? it is only 2 weeks old.
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Feb 12, 2012
I have a Surfboard 5120, which has both Ethernet and USB ports. According to the manual, a different PC (or, in the case of the Ethernet port, PC or switch) can be connected to each.
The ethernet port is already connected via a long, in-wall RJ-45 line to a Netgear wireless router elsewhere in the house.
As of yesterday, sitting next to the Surfboard I now have a network-ready Onkyo AVR (audio-visual receiver) with Ethernet port. I am wondering if I can use a simple USB to Ethernet connector to provide internet to the Onkyo. I am not very network savvy and don't know if the AVR would be able to connect okay.
My "network savvy" is so bad that I will probably screw it up if I were to connect the cable modem's single ethernet port to a switch, and then attempt to connect that switch to both the Netgear wireless route and also the Onkyo AVR (assign IP addresses etc).
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Dec 4, 2012
I have a SB6121 Motorola Modem for my Comcast Service.The modem is supposed to give out an ip range of 192.168.100.11-40When I reboot the modem I temporarily get a 192.168.100.12 IP address but then somehow it changes to a 68.42.83.47 ip.I can't get it to stick on the 192.168.100.x network so I can't access anything.Before I had my pc connected to a Netgear Router which received the internet from the SB6121 but I am needing to troubleshoot some issues with a freePBX server so I plugged straight into the gateway.
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Oct 12, 2012
I have a 2nd computer wired up to my modem, but the LAN keeps randomly dropping every 2-5 hours It never drops for my main computer.I tried swapping cords and ports, but it still disconnects, while my main computer remains connected The internet worked fine when connected to another modem in another house.Do you think this is a problem with the modem or Windows7?I hard-reset the modem to factory settings, but it still happens.the modem is a Motorola Surfboard SBG6580
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Mar 15, 2013
I have a Motorola SURFBoard 6580 as my cable modem + router + 802.11n AP. I wanted to add an AP on the second floor of the house for better signal. I have read that APs from different manuafacturers are not necessarily compatible for seamless roaming. Well, I guess the worst case is to turn off wifi on the SURFBoard and get 2 identical APs, but that's not ideal.
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Nov 17, 2011
I have Comcast and my modem is indicating (blue light ) that my signal incoming is weak but my out going is fine. I tried resetting the modem ...no change . Is my problem with the modem or Comcast ?
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Jul 30, 2012
How do you port forward Minecraft on a Motorola SBG6580 because I tried it and it didn't work I really want to have my own minecraft server,Dont say to go to portforward.com because I tried it and it didn't work it says the port is still closed when I check it on yougetsignal.com
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Jul 24, 2010
I can't connect my router (WRT54GL) to my new cable modem (Motorola Surfboard SB6120).
Some info:
1) Cable modem works perfectly when connected directly to computer ethernet port
2) ISP is Optimum Online
3) Using Automatic DHCP setting on router
4) Using MAC cloning on router
5) I can access the router's admin screen from the PC
6) I can connect to the router wirelessly, but no internet access
7) I've tried powering down everything multiple times, still no internet access
8) I upgraded the router firmware to 4.30.14
9) The "link" light on the cable modem never lights up when connected to the router
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Jun 14, 2011
I'm having some rather odd issues with my wireless connectivity. Running a draytek 2830n router. The wireless connection drops out at random sometimes, at other times it connects (shows full reception) but does allow any kind of internet connection. Plugging in by lan cable allows normal function.I have no clue whats going on but I did just notice that shutting down one of the laptops connected to the network (Dell lx502) appears to have solved the problem for the moment. I've not had a chance to test this as a long term solution. However I believe this is the only laptop with a dual band wifi card.This problem was also occurring on our previous router, a draytek 2820vn but the symptoms were a bit different and this laptop was not there at the time.Is it possible for one machine to knock out an entire wireless network? The other change I made yesterday was to activate the bind ip to mac function on the router for our new NAS as I was messing around with ftp configurations.
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Oct 19, 2011
So I just noticed on my Cable modem the link light is blinking orange, per Motorola if its blinking orange - Computer is connected via a 10 mbps or 100 mbps Ethernet port.
On the Linksys E4200 status page it says
Internet Port Speed:
Internet 10/100 mbps
Local Port Speed Port 1 - 1Gbps
Maybe I just noticed this with this router, but I'm pretty sure this didn't start happening until I updated to 1.0.03.
Previously the link light was blue indicating a 1Gbps connection.
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Jun 13, 2012
I have cable and am using an sb5101 modem and an wndr3700 v2 router. I have tried changing the router mac address with no luck. Also the ip address is dynamic not static verified by bigpond.how to change my ip address.
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Mar 19, 2012
Trying to figure out if I have a bad modem or bad wiring leading to the modem.I'm losing connectivity usually in the evening when I'm sure everything is more loaded.he reason I'm concerned about the modem is that when I lose connectivity, I can't access the modem through my browser. It won't respond. This isn't just for a moment. I'll unplug the modem and plug it back in. I can access the modem after that with my browser, but more often than not, I don't regain connectivity. It keeps trying and failiing.its a Motorola SB5100 from 10 years ago. how to seperate bad wiring from a bad modem?
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May 8, 2011
im trying to get my linksys router to work and it wont. when i have it hardwired PC to cable modem it works fine but i try to plug in the router and the internet stops working. i can see the router and connect to it but it says no internet access. samething happens on both my PC running Xp and dell laptop running win7.
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Jul 17, 2012
My internet connection drops every 10-30 minutes and reconnects. The modem seems to reset (every light except the power one). I have a Zoom model 5241 modem. Additionally, I cannot access my modem's status page [URL]. It's as if I'm trying to access a site that doesn't exist. Comcast sent a tech who replaced a splitter, but that didn't work.
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Jan 19, 2013
Immediately after a power outage, my internet connection predictably drops after a set period of time or usage. It is either after about 30 min or 5-15 mins of watching Netflix. I have a modem hooked up to a wireless router and use the network on my iPhone, laptop and Roku. Since the problem, I have dropped to just having my laptop connected but this has not worked. The wireless network will disappear after the 5 - 20 mins, the light on the modem and router will show no internet (all other lights are normal). Internet connection will be reestablished if I either unplug both the modem and the router (not just one or the other) OR if I unplug the ethernet line from the modem to the router and plug it directly into my laptop (the internet light on the modem will go from "off" to "on"). Despite internet connection working from transferring from the router to the laptop if I connect it back to the router, the internet lights goes off again (resolves upon unplugging and plugging modem and router back in). The internet has not yet dropped when it is physically plugged into my laptop.
I have tried the following:
-Powercycling (temp fix until it crashes again)
-Plugging into a different outlet (I cannot connect it to a different phone line, only have 1 with DSL. Also, I do not have phone service or cable, just internet via DSL)
-Resetting modem
-Resetting 2 different routers
-Calling ISP, their test of the modem was inconclusive
Again, my wifi does not see my network whenever the internet is dropped or the ethernet cord is unplugged from the modem. The outlets I have it plugged into has some type of electrical issue, two electrical devices have shorted out in the room they are in. I do not think this issue is electrical, everything seems to have constant power (unless the power outage shorted out something in the modem). Below are some details of my modem and router. I will provide any additional info requested. I will gladly buy a new modem but I want to see if it can be fixed first.
My modem: Westell
WireSpeed Dual Connect
Model: A90-210030-04
DSL Statistics
Line State: Up
Modulation: G.DMT-Mode
Data Path: Interleaved
[code].....
Router: Linksys E2000 Internet Connection Type: Automatic Config - DHCP (I tried PPPoE and it never got a valid IP address from my ISP)
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Nov 7, 2011
We have a bunch of computers(70 aprox) connected to a domain. Since couple weeks ago very strange issues started occuring, internet and network access(path to network share is lost) would come up at random times and on different machines and would last for about 10-20 seconds it would re-connect again.All the computers are using private addresses.Most machines are windows 7, some are xp.Using Windows server 2003 as dc.Since the occurance is so random it's very hard to pin point the cause.
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