Motorola SBG 900 Wireless Surfboard Gateway?
Sep 4, 2011
I use Motorola SBG 900 Wireless Surfboard Gateway with Timewarner service provider. I have couple of problems....
Problem 1 : I use VOIP phone (Vonage) which connected to my Motorola wireless device, current when i call somebody using VOIP phone, they can hear my voice but i cant hear them... Last years i dont have any problem but last one month above problem exists.
Problem 2: I tried Speed test with cable (13MBPS download stream) but through wireless (6MBPS download stream)
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Dec 21, 2011
I own a Motorola SurfBoard SBG900 wireless modem. It has worked fine for years. I just went on vacation for 2 weeks and unplugged my computers, printer, modem etc. Upon returning I can not get any wireless signal from my sbg900. The wireless light at the bottom is no longer lit up either. I can connect via ethernet cable however.
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Dec 31, 2011
Suddenly either of my 2 wireless routers won't work. Modem works fine directly to pcIntroducing wireless router to the mix, not working. Everything hooked up correctly.
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Jan 6, 2012
Would this work ?. also, on the back of the modem is a rectangular, not the typical, usb slot. I cannot move the modem because it is connected to the wall. I don't want to use an extra long wire either. What do I need to buy so I can use the wired modem, as a wireless one on my pc downstairs ?
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Jul 24, 2010
I can't connect my router (WRT54GL) to my new cable modem (Motorola Surfboard SB6120).
Some info:
1) Cable modem works perfectly when connected directly to computer ethernet port
2) ISP is Optimum Online
3) Using Automatic DHCP setting on router
4) Using MAC cloning on router
5) I can access the router's admin screen from the PC
6) I can connect to the router wirelessly, but no internet access
7) I've tried powering down everything multiple times, still no internet access
8) I upgraded the router firmware to 4.30.14
9) The "link" light on the cable modem never lights up when connected to the router
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Oct 19, 2011
So I just noticed on my Cable modem the link light is blinking orange, per Motorola if its blinking orange - Computer is connected via a 10 mbps or 100 mbps Ethernet port.
On the Linksys E4200 status page it says
Internet Port Speed:
Internet 10/100 mbps
Local Port Speed Port 1 - 1Gbps
Maybe I just noticed this with this router, but I'm pretty sure this didn't start happening until I updated to 1.0.03.
Previously the link light was blue indicating a 1Gbps connection.
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Jun 10, 2011
I recently switched from dsl to cable. I have a e2000 router that I would still like to use. The modem I have is a Motorola Surfboard SB6121. It has no options that I can modify. The modem has a built in DHCP server. However, I can't modify it and I don't like the ip configuration it uses. For the time being I have the modem connected to a switch which is working fine. What I would like to know is how to configure the e2000 to use the modems connection. I used PPPoE for DSL and had login information.
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Mar 4, 2012
The only way we can use our Motorola router is unencrypted. I have gone into the router numerous times and reset it, unplugged it, retyped the WEP key, tried to shift to WPA and nothing works. None of three computers in the house will connect unless all encryption is off. We live in a good neighborhood on a cul de sac, don't get a lot of traffic through here, and know the immediate neighbors, but nothing is stopping a stranger with a laptop from sitting on the street and using our wifi. I've talked to the Comcast tech. The trouble just seems to be our boxes won't get past the WEP encryption stage.
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Feb 2, 2011
I have second hand motorola surf board and it has been deactivated from the company. how can i reset it and activate it to my computer manually.
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Sep 20, 2012
I was wondering if it was possible to connect my Motorola Surfboard SB6141 to my xbox 360. The internet works fine on my computer but when I plug the cable into my xbox it doesn't connect to live at all.
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Jun 22, 2011
I can't get my PC to connect to my broadband. I am running windows 7 64 bit and use the following:
Motorola Surfboard SB6120 modem;
NetGear WGR614 wireless router
I am able to connect with other devices (iPhone, Roku) to my wireless through the wireless router. My computer recognizes the broadband connection, but it won't connect to it. I get two errors when I try to connect:651: the modem has reported an error, and 638: the remote server is not responding in a timely fashion.I have tried connecting the ethernet cable directly to the modem, but I get the same results.Also, I have tried to cycle down the computer, router, then modem and turn them back on in reverse with no change in results.The connection worked until I clicked "disable connection" one day when I had trouble connecting (high traffic i think). Since then, the"home group" I set up originally with the connection wizard disappeared, and it had not been able to connect since then. When I try to connect I click on a small icon in the lower right that says, "not connected, connection available", then I click on the button to connect to broadband and get the errors described above.
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Feb 12, 2012
I have a Surfboard 5120, which has both Ethernet and USB ports. According to the manual, a different PC (or, in the case of the Ethernet port, PC or switch) can be connected to each.
The ethernet port is already connected via a long, in-wall RJ-45 line to a Netgear wireless router elsewhere in the house.
As of yesterday, sitting next to the Surfboard I now have a network-ready Onkyo AVR (audio-visual receiver) with Ethernet port. I am wondering if I can use a simple USB to Ethernet connector to provide internet to the Onkyo. I am not very network savvy and don't know if the AVR would be able to connect okay.
My "network savvy" is so bad that I will probably screw it up if I were to connect the cable modem's single ethernet port to a switch, and then attempt to connect that switch to both the Netgear wireless route and also the Onkyo AVR (assign IP addresses etc).
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Dec 4, 2012
I have a SB6121 Motorola Modem for my Comcast Service.The modem is supposed to give out an ip range of 192.168.100.11-40When I reboot the modem I temporarily get a 192.168.100.12 IP address but then somehow it changes to a 68.42.83.47 ip.I can't get it to stick on the 192.168.100.x network so I can't access anything.Before I had my pc connected to a Netgear Router which received the internet from the SB6121 but I am needing to troubleshoot some issues with a freePBX server so I plugged straight into the gateway.
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Oct 12, 2012
I have a 2nd computer wired up to my modem, but the LAN keeps randomly dropping every 2-5 hours It never drops for my main computer.I tried swapping cords and ports, but it still disconnects, while my main computer remains connected The internet worked fine when connected to another modem in another house.Do you think this is a problem with the modem or Windows7?I hard-reset the modem to factory settings, but it still happens.the modem is a Motorola Surfboard SBG6580
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Mar 15, 2013
I have a Motorola SURFBoard 6580 as my cable modem + router + 802.11n AP. I wanted to add an AP on the second floor of the house for better signal. I have read that APs from different manuafacturers are not necessarily compatible for seamless roaming. Well, I guess the worst case is to turn off wifi on the SURFBoard and get 2 identical APs, but that's not ideal.
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Nov 17, 2011
I have Comcast and my modem is indicating (blue light ) that my signal incoming is weak but my out going is fine. I tried resetting the modem ...no change . Is my problem with the modem or Comcast ?
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Jul 30, 2012
How do you port forward Minecraft on a Motorola SBG6580 because I tried it and it didn't work I really want to have my own minecraft server,Dont say to go to portforward.com because I tried it and it didn't work it says the port is still closed when I check it on yougetsignal.com
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Mar 5, 2011
I have a Motorola surfboard sb5101. Provider is comcast.I have never had any problem with my equipment until now. Here is whats going on. I bought a used sb5101 a week ago so that I would not have to pay the rental fee anymore. Comcast activated it, and it worked fine for a week or two. The other night I got disconnected from XBOX live randomly in the middle of a game. Thought maybe just a hickup, no biggie. Well it happened 3 more times in a few hours, then again the next day.So thinking maybe this used modem is bad, I plugged back in the rental from comcast which I still had. Worked fine for a while, then the same thing, random dissconnects after 10 min, 30 min, 2 hrs into a game...etcOn both modems, the 1st and 4th green light are solid, the 2nd and 3rd green light are flashing when the connection from LIVE drops.So I'm starting to think know that neither of the modems are bad. I then try going directly to the modem instead of the router, never had any problems with the router but figured I try.I even went into the attic and got rid of the 4 way splitter that feeds cable into all the bedrooms and put in a 2 way instead hooking up only the cable line im using for xbox. Thought maybe the signal is getting degraded to bad, eventhough never had a problem before.So now I'm practically hooked up right to the line coming off the street, ethernet cord plugged directly into the modem, no router. Still dropping connections randomly with same 2nd and 3rd light flashing.The connection needs to be completely stable for multiple hours.Also, I called comcast when I had to reactivate the rental modem, so they did refreshed that modem and reactivate it, but still had the disconnects the next day.
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Jan 12, 2013
I need to replace my old router because the wires are broken and the problem is it needs a phone jack for the phone line we use cable not land line. My modem is SVB5120 SURFboard Motorola.
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Jun 15, 2012
Motorola Surfboard 6121, Every since Com-cast has updated their network (two months ago), my Internet connection is VERY unstable.Com-cast says it is my problem because I can get reliable service at high speed using just my laptop: Win 7, and the Motorola modem. The modem does show high speed connection (blue light) when the only thing connected is the laptop.If I connect the rest of the home network; ,LinkSys BEFSR11 router, Netgear FS #108 10/100 switch, then my laptop. The Surfboard modems light turns orange (lower connection speeds). do I need to replace my NetGear switch and my router? This constant up and down intermittent connection is terrible!
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Nov 7, 2012
Today I purchased a Motorola SURFboard extreme Cable Modem DOCSIS 3.0 in order to replace my old modem which is out of date and has been very slow as of late. I connected the coaxial cable, Ethernet cable(to Linksys wireless router), and power expecting it to simply work. All four lights came on green (power, downstream, upstream, connectivity). The downstream light turned blue which indicates a bonded connection.The device light was blinking on the modem. I connected to my wireless router, but no internet access. I then tried connecting my laptop to the modem directly via Ethernet cable, still no access. I think that rules out the router being the problem. I also ruled out my laptop being the problem as the same thing is occurring with my other laptop and desktop. I called my ISP (Cox Cable) and had them re-establish connection with my modem, this did nothing. I thought for sure this meant I had purchased a faulty modem; I hooked up my old modem and the results were the same, the modem connected fully with no problem (all four lights were green) but I have no internet access.
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May 4, 2012
I cant seem to to connect to my nintendo i have a motorala surfboard SBG6580
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Jan 6, 2013
I am trying to setup a Linksys E2500 router with a Motorola RG2200C Residential Gateway. The Motorola box provides TV and DSL output. Currently a Linksys BEFSR81 router is connected and works fine. With the E2500, running Cisco Connect it gets to 90% complete and then times out. I'm guessing at that point it is trying to connect to the Internet.Support had me download the latest Cisco Connect, but it had the same problem. I have tried various things manually configuring the router with no success.
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Oct 2, 2012
Since the new cable company won't let me use my SB6141, I need to pick up a new cable modem. One that works with Oceanic TWC is the new SBG6580. It has wireless built-in; however, I don't want to use it. Is it possible to use this modem and leave the wireless off? Or does the wireless automatically turn-on whenever the modem is on? With all that said, is the built-in wireless any good? I recently purchased an ASUS RT-56 and would prefer using it to some built-in system.
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Mar 16, 2011
I switched to comcast internet recently and got a new modem. The modem is the telephony Arris one, but the problem is that I already have a Motorola SBG6580 but can not use that for my wireless laptop options. I want to be able to use the SBG6580 as my access point and LAN, but it isn't allowed any internet to share wirelessly?
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Oct 18, 2012
I have the Motorola SURFboard SG6580 cable modem/wireless router combo. However, I'm only using my Linksys WRT54GL for the wireless functions. It's been my old standard for years, not to mentioned I have my entire wireless encrypted network setup via this device.
So, recently I've been trying to set up Port Forwarding and I've been having trouble getting sites like canyouseeme.org to see the port. After speaking with Tech Support at my ISP, they had me disable some of the settings in my SURFboard modem in order to deactivate the router side of things to get it act only as a cable modem. However, my port forwarding is still not working.
Here is a screen shot of all the pertinent screens of my SG6580 properties, and what they had me set. if I have properly configured the modem to not interfere with my other wireless setup so I can at least rule this out as what's blocking my port forwarding?
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Feb 5, 2012
how can I find the wireless password of my router
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Nov 11, 2007
I have used this router without issue for several years at two addresses on 3-4 computers. Two years ago, the cable tech (Time Warner) hooked it up when he installed the modem (Surfboard SBV5220) which also provides phone service.
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Jan 13, 2013
My computer is not wireless so I have needed a wireless router from Time Warner. Directions tell me to connect to my computer. Will that solve the fact that my computer is not built in wireless?
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Jan 26, 2011
I reconnected my SB after letting it sit powered down for 6 minutes to lose all of its configuration and I was then able to get it to connect to Cox's provisioning site and was able to get online with it, had to then force my router to re-detect the connection and now it is also working.Last night my ISP had an outage, or something, and I was not able to connect for quite awhile, keep in mind that my modem was working all day yesterday.It came back up around 2:30 or 3 am last night but since I was rendering some footage in Sony Vegas I did not check to make sure everything was good. So I get on my computer this afternoon and find that I am not connected to the net and that I can not ping nor connect to my SB5101. Pings all say Request timed out.All of the lights that should be on are on: power, receive, send, online all green, activity solid amber, which is almost never solid usually flashing. So I power cycle it and my router and plug them back in but now the internet light on my router never turns green, just flashing/solid amber.I am able to connect to my router, a netgear WRG3500, through the gui interface just fine. So I connected directly to my surfboard and was still unable to pull an ip address or connect to the gui for it. All pings and address renews resulted in request times out or media disconnected messages.At this point it is looking like my SB has gone bad, but I do not see how that could possibly be. These things usually have downward slides into crappy brokeness, this was immediate without any problems for 2 years.I am connected atm with my old D-Link DCM 202 modem I had before this one, which does not want to talk with my router, not sure why.
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Jul 2, 2012
Having issus trying to connect though SBG6580. Have tried everything, including factory reset and no luck. Called tech support for my ISP and they weren't
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May 8, 2011
im trying to get my linksys router to work and it wont. when i have it hardwired PC to cable modem it works fine but i try to plug in the router and the internet stops working. i can see the router and connect to it but it says no internet access. samething happens on both my PC running Xp and dell laptop running win7.
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Aug 12, 2012
I have Bright House as my ISP and did not want to pay a monthly rent (and an additional $45 for installation) so I decided to buy the SBG901.
Long story short I discovered that the variable and slow wireless speed is because of the wireless feature and not Bright House.
Have tried to modify several settings (as the ones found on Amazon's reviews) but still get 4-5 MB instead of the 7MB that I get with a wired connection and sometimes I do not get any wireless internet at all !
I am about to purchase a modem and a separate router if I can't find a solution for this. Unit is out of warranty so Motorola won't assist either.
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