Motorola SURFboard Extreme Cable Modem Is Connected But No Internet Access
Nov 7, 2012
Today I purchased a Motorola SURFboard extreme Cable Modem DOCSIS 3.0 in order to replace my old modem which is out of date and has been very slow as of late. I connected the coaxial cable, Ethernet cable(to Linksys wireless router), and power expecting it to simply work. All four lights came on green (power, downstream, upstream, connectivity). The downstream light turned blue which indicates a bonded connection.The device light was blinking on the modem. I connected to my wireless router, but no internet access. I then tried connecting my laptop to the modem directly via Ethernet cable, still no access. I think that rules out the router being the problem. I also ruled out my laptop being the problem as the same thing is occurring with my other laptop and desktop. I called my ISP (Cox Cable) and had them re-establish connection with my modem, this did nothing. I thought for sure this meant I had purchased a faulty modem; I hooked up my old modem and the results were the same, the modem connected fully with no problem (all four lights were green) but I have no internet access.
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Jan 13, 2013
My computer is not wireless so I have needed a wireless router from Time Warner. Directions tell me to connect to my computer. Will that solve the fact that my computer is not built in wireless?
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Jan 6, 2012
Would this work ?. also, on the back of the modem is a rectangular, not the typical, usb slot. I cannot move the modem because it is connected to the wall. I don't want to use an extra long wire either. What do I need to buy so I can use the wired modem, as a wireless one on my pc downstairs ?
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Jun 10, 2011
I recently switched from dsl to cable. I have a e2000 router that I would still like to use. The modem I have is a Motorola Surfboard SB6121. It has no options that I can modify. The modem has a built in DHCP server. However, I can't modify it and I don't like the ip configuration it uses. For the time being I have the modem connected to a switch which is working fine. What I would like to know is how to configure the e2000 to use the modems connection. I used PPPoE for DSL and had login information.
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Jul 24, 2011
I have an RVS4000 V1 router connected to a Comcast Extreme 100 mbps cable modem.The port setting for the port (number 4) is 1000Mbps Full Duplex, auto Negotiate.why the RVS4000 is throttling the port?
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Jun 22, 2011
I can't get my PC to connect to my broadband. I am running windows 7 64 bit and use the following:
Motorola Surfboard SB6120 modem;
NetGear WGR614 wireless router
I am able to connect with other devices (iPhone, Roku) to my wireless through the wireless router. My computer recognizes the broadband connection, but it won't connect to it. I get two errors when I try to connect:651: the modem has reported an error, and 638: the remote server is not responding in a timely fashion.I have tried connecting the ethernet cable directly to the modem, but I get the same results.Also, I have tried to cycle down the computer, router, then modem and turn them back on in reverse with no change in results.The connection worked until I clicked "disable connection" one day when I had trouble connecting (high traffic i think). Since then, the"home group" I set up originally with the connection wizard disappeared, and it had not been able to connect since then. When I try to connect I click on a small icon in the lower right that says, "not connected, connection available", then I click on the button to connect to broadband and get the errors described above.
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Dec 31, 2011
Suddenly either of my 2 wireless routers won't work. Modem works fine directly to pcIntroducing wireless router to the mix, not working. Everything hooked up correctly.
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Mar 5, 2011
I have a Motorola surfboard sb5101. Provider is comcast.I have never had any problem with my equipment until now. Here is whats going on. I bought a used sb5101 a week ago so that I would not have to pay the rental fee anymore. Comcast activated it, and it worked fine for a week or two. The other night I got disconnected from XBOX live randomly in the middle of a game. Thought maybe just a hickup, no biggie. Well it happened 3 more times in a few hours, then again the next day.So thinking maybe this used modem is bad, I plugged back in the rental from comcast which I still had. Worked fine for a while, then the same thing, random dissconnects after 10 min, 30 min, 2 hrs into a game...etcOn both modems, the 1st and 4th green light are solid, the 2nd and 3rd green light are flashing when the connection from LIVE drops.So I'm starting to think know that neither of the modems are bad. I then try going directly to the modem instead of the router, never had any problems with the router but figured I try.I even went into the attic and got rid of the 4 way splitter that feeds cable into all the bedrooms and put in a 2 way instead hooking up only the cable line im using for xbox. Thought maybe the signal is getting degraded to bad, eventhough never had a problem before.So now I'm practically hooked up right to the line coming off the street, ethernet cord plugged directly into the modem, no router. Still dropping connections randomly with same 2nd and 3rd light flashing.The connection needs to be completely stable for multiple hours.Also, I called comcast when I had to reactivate the rental modem, so they did refreshed that modem and reactivate it, but still had the disconnects the next day.
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Jan 12, 2013
I need to replace my old router because the wires are broken and the problem is it needs a phone jack for the phone line we use cable not land line. My modem is SVB5120 SURFboard Motorola.
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Mar 15, 2013
I have a Motorola SURFBoard 6580 as my cable modem + router + 802.11n AP. I wanted to add an AP on the second floor of the house for better signal. I have read that APs from different manuafacturers are not necessarily compatible for seamless roaming. Well, I guess the worst case is to turn off wifi on the SURFBoard and get 2 identical APs, but that's not ideal.
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Feb 12, 2012
I have a Surfboard 5120, which has both Ethernet and USB ports. According to the manual, a different PC (or, in the case of the Ethernet port, PC or switch) can be connected to each.
The ethernet port is already connected via a long, in-wall RJ-45 line to a Netgear wireless router elsewhere in the house.
As of yesterday, sitting next to the Surfboard I now have a network-ready Onkyo AVR (audio-visual receiver) with Ethernet port. I am wondering if I can use a simple USB to Ethernet connector to provide internet to the Onkyo. I am not very network savvy and don't know if the AVR would be able to connect okay.
My "network savvy" is so bad that I will probably screw it up if I were to connect the cable modem's single ethernet port to a switch, and then attempt to connect that switch to both the Netgear wireless route and also the Onkyo AVR (assign IP addresses etc).
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Mar 19, 2012
Trying to figure out if I have a bad modem or bad wiring leading to the modem.I'm losing connectivity usually in the evening when I'm sure everything is more loaded.he reason I'm concerned about the modem is that when I lose connectivity, I can't access the modem through my browser. It won't respond. This isn't just for a moment. I'll unplug the modem and plug it back in. I can access the modem after that with my browser, but more often than not, I don't regain connectivity. It keeps trying and failiing.its a Motorola SB5100 from 10 years ago. how to seperate bad wiring from a bad modem?
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Jun 15, 2012
Motorola Surfboard 6121, Every since Com-cast has updated their network (two months ago), my Internet connection is VERY unstable.Com-cast says it is my problem because I can get reliable service at high speed using just my laptop: Win 7, and the Motorola modem. The modem does show high speed connection (blue light) when the only thing connected is the laptop.If I connect the rest of the home network; ,LinkSys BEFSR11 router, Netgear FS #108 10/100 switch, then my laptop. The Surfboard modems light turns orange (lower connection speeds). do I need to replace my NetGear switch and my router? This constant up and down intermittent connection is terrible!
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Sep 4, 2011
I use Motorola SBG 900 Wireless Surfboard Gateway with Timewarner service provider. I have couple of problems....
Problem 1 : I use VOIP phone (Vonage) which connected to my Motorola wireless device, current when i call somebody using VOIP phone, they can hear my voice but i cant hear them... Last years i dont have any problem but last one month above problem exists.
Problem 2: I tried Speed test with cable (13MBPS download stream) but through wireless (6MBPS download stream)
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Mar 4, 2012
The only way we can use our Motorola router is unencrypted. I have gone into the router numerous times and reset it, unplugged it, retyped the WEP key, tried to shift to WPA and nothing works. None of three computers in the house will connect unless all encryption is off. We live in a good neighborhood on a cul de sac, don't get a lot of traffic through here, and know the immediate neighbors, but nothing is stopping a stranger with a laptop from sitting on the street and using our wifi. I've talked to the Comcast tech. The trouble just seems to be our boxes won't get past the WEP encryption stage.
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Feb 2, 2011
I have second hand motorola surf board and it has been deactivated from the company. how can i reset it and activate it to my computer manually.
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Dec 21, 2011
I own a Motorola SurfBoard SBG900 wireless modem. It has worked fine for years. I just went on vacation for 2 weeks and unplugged my computers, printer, modem etc. Upon returning I can not get any wireless signal from my sbg900. The wireless light at the bottom is no longer lit up either. I can connect via ethernet cable however.
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Sep 20, 2012
I was wondering if it was possible to connect my Motorola Surfboard SB6141 to my xbox 360. The internet works fine on my computer but when I plug the cable into my xbox it doesn't connect to live at all.
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Feb 13, 2012
I've been trying to connect my D-Link DIR-601 router with a Motorola SBG901 cable modem. The modem itself has a built-in WIFI (G) and one ethernet port, but not good enough for my purposes. I need more wired connections and an (N) WIFI connection, which the D-Link could provide, if I could get it to work. I just cannot get the two pieces of equipment to talk to each other. I can set up 2 independent LAN's, but no WAN (internet connection) from either. D-Link has provided pages of instrutions, but nothing works.
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Sep 18, 2011
I was working with Motorola SB6120 cable modem regarding an odd power cycle issue (it would power cycle randomly for 24 hours). While trying to diag the issue, I was taking a peak in his router config and found a port set to forward as:
Application: Comcast
Port From: 888
Protocol: Both
IP: 192.168.100.1
Port To: 80
I understand that his modem admin page is now available from the internet. He said his friend set this up to "modem", but I don't see any advantage of having this done. At this point what are the other advantages of forwarding such ports?Another key note: When the port forwarding was disabled, suddenly the power cycle issues stopped.
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Dec 4, 2012
I have a SB6121 Motorola Modem for my Comcast Service.The modem is supposed to give out an ip range of 192.168.100.11-40When I reboot the modem I temporarily get a 192.168.100.12 IP address but then somehow it changes to a 68.42.83.47 ip.I can't get it to stick on the 192.168.100.x network so I can't access anything.Before I had my pc connected to a Netgear Router which received the internet from the SB6121 but I am needing to troubleshoot some issues with a freePBX server so I plugged straight into the gateway.
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Oct 12, 2012
I have a 2nd computer wired up to my modem, but the LAN keeps randomly dropping every 2-5 hours It never drops for my main computer.I tried swapping cords and ports, but it still disconnects, while my main computer remains connected The internet worked fine when connected to another modem in another house.Do you think this is a problem with the modem or Windows7?I hard-reset the modem to factory settings, but it still happens.the modem is a Motorola Surfboard SBG6580
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Nov 17, 2011
I have Comcast and my modem is indicating (blue light ) that my signal incoming is weak but my out going is fine. I tried resetting the modem ...no change . Is my problem with the modem or Comcast ?
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Jan 11, 2013
I am looking for a router or something else that still allows me to connect my phone line to my router or computer so people in the house can make calls. My cable modem is a Motorola SBV5120 I had it for eight years now and I am thinking of switching our network to wireless so I don't get those cluttered wires.
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Jul 30, 2012
How do you port forward Minecraft on a Motorola SBG6580 because I tried it and it didn't work I really want to have my own minecraft server,Dont say to go to portforward.com because I tried it and it didn't work it says the port is still closed when I check it on yougetsignal.com
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Jul 24, 2010
I can't connect my router (WRT54GL) to my new cable modem (Motorola Surfboard SB6120).
Some info:
1) Cable modem works perfectly when connected directly to computer ethernet port
2) ISP is Optimum Online
3) Using Automatic DHCP setting on router
4) Using MAC cloning on router
5) I can access the router's admin screen from the PC
6) I can connect to the router wirelessly, but no internet access
7) I've tried powering down everything multiple times, still no internet access
8) I upgraded the router firmware to 4.30.14
9) The "link" light on the cable modem never lights up when connected to the router
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Apr 22, 2012
I have a 192.168.1.xxx network connected to Verizon FIOS via Actiontec MOCA / router. I also have a 192.168.15.xxx network connected to Comcast via Motorola VT2442 router (used for Vonage) and a Motorola SB6121 cable modem.
Each network has it's own gigabit switch connected to each router. The two networks are physically separated but switches and routers are physically side by side.
What is the best configuration to allow devices on 192.168.1.xxx network to communicate with devices on the 192.168.15.xxx network (share printers, NAS, etc), but still have each network served by it's respective ISP, and each device still get it's dhcp, dns, gateway, etc from each respective router?
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Sep 4, 2011
I have a Motorola modem SURFBoard SB4200, along with a wireless Linksys router that connects to that modem. The router works normally but the modem often dies and restarts itself after about 1-2 minutes.
What could be causing this problem? How should I start debugging it?
Could an excessive amount of network traffic be bringing down the modem? Are there any tools that can monitor the modem?
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Oct 19, 2011
So I just noticed on my Cable modem the link light is blinking orange, per Motorola if its blinking orange - Computer is connected via a 10 mbps or 100 mbps Ethernet port.
On the Linksys E4200 status page it says
Internet Port Speed:
Internet 10/100 mbps
Local Port Speed Port 1 - 1Gbps
Maybe I just noticed this with this router, but I'm pretty sure this didn't start happening until I updated to 1.0.03.
Previously the link light was blue indicating a 1Gbps connection.
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Oct 11, 2011
When I looked up the internet connection status, for the packets that I received 236, I only receive 30-40. When I click repair, it said the IP address already renewed. However, the internet still not working. When I use my laptop to browse the internet, it said the same thing, internet connected but cannot browse at all.
I tried so many things, such as clearing the DNS cache, releasing and renewing IP address, I did set the properties of the wireless connection to obtain DNS and IP automatically, I tried pinging, I turned off all my firewalls, I tried system restore, but still not working.
I run cmd /all, it got the following information:
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
When I did ping test, it said destination net unreachable, and later on I run ping test again, it said unreleased.
Later on, I did restart everything again, the packets that I received only 26, and didn't receive anything at all.
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Mar 8, 2011
I have plugged my computer into the modem by way of a Ethernet cable and I immediately got a Local Area Network 2 icon that said a network cable is unplugged. Ive checked the cable with this PC, and it works. i tried this:1.) Shut dowm your PC.2.) Unplug the power cord. 3.) If you have a laptop, remove the battery as well. 4.) Walk away from the problem for at least 30 minutes. 5.) When you return, reconnect battery and power cord.5.) Start as usual.6.) If this solves the problem, take 20 minutes and post this to all of those message boards that you didn't find the solution to.
And This:Try a Simple Power Cycle ( as it is called so in Tech Terms )i,e Switch of the Computer/S , Router, Modem of your ISP Wait for 4 to 5 mins Switch on the Modem -- Wait untill all the lights come up and then again wait for 2 mins Switch on the Router -- Wait for 3 mins Switch on all other computers that are working, then check conectivity Switch on this computer that has a problem, then Try browsing.
This resolves most issues ( Basically it is the static in the unused ports that gets discharged )It that does not happen, delete all existing Lan Connection, Uninstall your network Driver, Reinstall the Drivers, then reconfigure you net connection then try It still that does not work out and you still get the " Network Cable Unplugged " Msg Then Unplug the Cable Then go to Start > Run > type regedit Navigate to HKEY_CLASSES_ROOTCLSIDThen Delete the key below {7007ACCF-3202-11D1-AAD2-00805FC1270E} Then Restart the comp and reconnect the cable and then tryand this:Using windows xp, the quick fix for this is to reinstall the drivers for your NIC
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Apr 4, 2012
connect my PC/tablet with wifi router, I have bought wifi router which works with USB modem, when i connect my USB Modem i can see all the lights up (singnal- wifi, 2g/3g) and also showing in my laptop that is connect to wifi but unable to open the internet.
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Jun 10, 2012
I have a desktop running windows XP Professional x32 SP3 and my network adapter is a Realtek PCIe GBE Family Controller. The desktop is connected to the network with an ethernet cable.Up until yesterday the internet connectivity just stopped working. I am seeing a very low number of received packets as opposed to the high number when it was working. It is showing that it is connected to the network but I still can't access the internet. Also I should mention that the desktop is at work and it is connected to a DHCP server that assigns IP addresses. I have updated all the drivers and I have used Winsock Fix and Netsh but it still isn't working. However the weird thing is that if assign a static IP address to it...it works. But I can't do this because I am not suppose to hook it up to the ports assigned to the switch for static IP's. It has to be connected to the DHCP switch. Why does it work when assigned a static but not if it gets an IP assigned by the DHCP server or switch. Also even if I try to reset, renew or release the IP...when I connect again it still gives me the same IP. It wont change.
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