Acquiring Network Address But Works Perfectly On All Other Networks

Feb 28, 2011

I'm working on a friends laptop that used to connect wirelessly to their network no problem, and all of a sudden it would no longer connect at all. It a 5 year old Gateway laptop running Windows XP Media Center. It just hangs at "Acquiring network access" and never connects. I'm pretty sure it's their network because it works on my home network perfectly, connects and stays connected.

Can you give me some pointers to do to the laptop and/or the network? I normally would start fresh with the wireless network, but they have a bundle package of AT&T (internet, phone & TV all-in-one) so the router is branded AT&T and don't want to mess any of that up.

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Acquiring Network Address

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my daughter accessed a website and got the XP Security 2012 virus on her laptop. Then she went on my pc and did the same thing. Fortunately, it appears that I have gotten both systems cleaned up. At this point my system seems to be fully functional, but her laptop is another story. It is working ok, except that we cannot connect to the internet/network with it. It seems to be stuck on the "acquiring network address" loop. I am not super computer savvy, but I have looked at the device manager for issues (found none).

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Windows IP Configuration
Host Name . . . . . . . . . . . . : Air
Primary Dns Suffix . . . . . . . :

[Code]......

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This is what the ipconfig says:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

[Code].....

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My Dell was running very slow, so I used the disks that came with the computer to reinstall Windows XP. After doing this, it wasn't detecting our wireless network. I went through on the drivers disk and installed the drivers in order according to Dell's specifications. It still wouldn't work, so I went to the dell website from another computer, and downloaded the drivers that pertained to the network. Now it is recognizing the network, I was able to enter my key, but it won't stop "acquiring network address". When I do the ipconfig /all, it looks like there is no IP address:

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(C) Copyright 1985-2001 Microsoft Corp.
C:Documents and SettingsUser>ipconfig /all

[Code].....

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