Netgear DGN3500 Router Loses Internet Connection?
Aug 4, 2011
I live out in the country at the end of a very long copper cable and my internet connection is never great at the best of times. Also live in an old house with thick walls so the family are always complaining about the poor wireless connection.So I bought a new router, netgear DGN3500, which on the whole seemed pretty good out of the box, but now it is randomly dropping the internet connection. Sometimes this is solved by rebooting the router, but just now this didn't do it and only turning it off completely for 30" and turning it back on again gave me back my connection (DownStream Connection Speed 3680 kbps, UpStream Connection Speed 416 kbps - which is as good as it gets on the end of my phone line).
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Jul 22, 2011
So for a while now, I have had the Netgear router (DGN3500). Because the link speed (not the actual speed) was 270Mbps instead of their stated "up to 300Mbps", I had a go at the manufacturer. Phone calls with them just gave me useless troubleshooting tips that had nothing to do with solving it, and I just gave up and finished the call. I took it up with the manufacturer by email and through the retailer (who discussed it with the manufacturer), but no one was willing to accept that the device had misleading claims. I could have chosen a modem and wireless router combo, but opted to wait for the DGND3700 to be in stock up till this week.
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Apr 19, 2011
I'm trying to find out if it's possible to setup a 3600HGV (VDSL Gateway) as modem only and have a Netgear DGN3500 (ADSL2+) as a wireless access point. I'm aware that both are DSL modems, my reasoning for wanting to have them both hooked up is that
a) the 3600HGV has no Gigabit switch and runs on wireless G
b) the DGN 3500 has a Gigabit switch and does wireless N. So in a nutshell I want the 3600 as simple modem and the 3500 as a wireless N access point with Gigabit switch.
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Mar 26, 2013
Mediacom is my cable provider. They came out a few months ago and thought the problem was their Motorola modem. They replaced it with an RCA (Thomsen) which worked great for about 3 months.Now (3/13) I am losing my connection at least once a day.I started to download the new Netgear Firmware update, but in the middle of that, you guessed it, the connection dropped. So now my router is useless. There's probably a way to reset it, but I haven't found that yet. And so far the Netgear phone # is locked inside the router somewhere! I'm hard-wired to the RCA modem now, so we'll see. I have a feeling, after reading the previous thread, that my connection will be fine.I have my own cable modem, needed for a previous cable provider, and a new Netgear N600 2-frequency router.
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Jan 24, 2012
I have a problem with my E3200 that has happened at least 4 times since I first purchased, installed and configured it. Initially I thought it might be something with Comcast, but a) I never had the problem with my Linksys WRT54G router and b) It seems I can now duplicate the issue by saving a config file and restoring it.The specific issue appears to be somewhat random. At some point the connection to the Internet simply stops for no apparent reason. I am able to ping the router and connect to it. I am also able to drop and renew connections to the cable modem successfully. Furthermore, I can ping my network side of the router, as well as the external address handed to my router by the cable modem, and the cable modem gateway address, but still no connection to the Internet.The only solution to my problem has been to restore the factory defaults to the router and reconfigure it from scratch, which does seem to fix the issue for a time until it occurs again. FYI, I do not use the Cisco connect software because I have several custom port and QOS configs that are necessary for an IP Phone and other hardware on my network.
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Jan 1, 2013
I recently replaced an old Linksys with a Cisco E3200. All our devices get "stuck" periodically and can connect to the E3200 but not the internet. We power cycle the E3200 and all is fine. But only for a period of time, then we need to power cycle again. The range is less than my 4 year old Linksys was also, devices maybe 30 feet lose their connection even more quickly, forcing more frequent power cycling.
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Jun 29, 2011
I have a fibre optic internet connection, the modem being connected to the TP Link wireless router. The set up works fine most of the time, but at times all the computers connected lose internet connection. The ISP says everything is fine from their end, and locally we are all connected to the wireless router just fine when this happens. I usually just unplug the modem and the wireless router from their power, in order to reset everything, and this seems to solve it.
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Sep 6, 2011
I have a netbook (ASPIRE ONE) with windows XP SP3. When I am at the office the internet connection fails frequently. The internet connection icon disappears after few seconds. But the rest of the computers that are in the office work OK with the internet. But at home, my computer work well, even the internet icon appears and remains. At office, there is a belkin300N router. At home, I have the same model but old version.there are computers with Windows Vista or Windows XP either at office or at home.
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Oct 31, 2012
I had an experience this week of installing a 5510 ASA with 8.4.3, also tried 8.4.4(1) with the strange effect that I randomly was losing contact with the internet. The interface stayed up/up. no errors or what so ever on the interface. Reseat of the DSL wire no result. Reseat of the outside interface cable made it work again. And after some time lost connectivity again. It did not recover by itself so had to let someone do a reseat again and again and.... The outside was using DHCP client. A lease was given and an IP also. Nothing strange to find. Talked to the provider which could see the DSL and the DHCP lease. Finally I downgraded the firmware to 8.4.2 and the problem was solved.
output
interface Ethernet0/0
nameif outside
[Code].....
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Mar 7, 2013
I have an N300 router, and I'm having some connection issues. At least once a day I randomly lose connection. This is frustrating because I like to watch videos online and play games online, and randomly disconnecting right in the middle of a game with other people is not fun.
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Feb 9, 2012
Recently I have purchased Inspirion N5040 with Windows 7. I have observed the system looses internet connection when on Wi-FI.
Checked Ping on Yahoo & google with -t option and found few ping response and then a lot of request time outs.
I am sure you must be doubting the signal strength of Wi-Fi but I can confirm the signal strength was fine. In fact I performed ping test simultaneously on another laptop . The performance on other laptop was fine but on Inspirion N5040 I was finding too many Ping drops and was not able to browse properly.
I also, verified setting on Wireless adapter and found it is in DHCP.
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Jan 21, 2013
I currently have a d-link DIR-615E3 with the latest dd-wrt firmware (v24 from 2010-12-13). Everything seems to be ok when I boot up the router - with factory settings and unsecured wireless, I have an internet connection. When I enter the GUI, create a router username/password, everything is still fine. Then, when I create a wireless security password (WPA2 personal) I lose internet connection, and the only way to get it back is to do a hard reset of the router. This also happens if I change any setting within the ddwrt interface, not just the wireless settings. (I also have a linksys WRT54GL with ddwrt with absolutely no problems) My cable modem is a motorola surfboard SB5101U, ISP is comcast cable, running windows 7.
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Feb 8, 2012
I have a Netgear WNR1000v3 router. I have two computers connected with a wired connection and a couple of different devices that I connect with using the wireless connection. (Phone, Laptop, Ipad). The wired connections work fine but the wireless connection will only connect to the internet for a very short time (seconds) and then drop off. If I wait long enough I will pick it back up again. But again, for only a very short time. I have tried all the reboot procedures without any success. If I reboot the laptop, Ipad, etc., that seems to get me a connection, again for a very short time. I've checked the lights on the router and everything there says its OK. It seems to have to difference how far I am from the router. I've put the computer right next to it without success. Is the router going bad? It's only about 4 months old. Because I don't use the wireless feature often, I can't tell you if it ever worked or not. It seems to me like I was able to keep a connection when I first hooked it up but I'm not sure.
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Jul 17, 2002
Network was:
AT&T Broadband ISP
LanCity LC-PET3 cable modem (non DOCSIS)
Linsys 4 port hub
2 Win98SE PCs
All worked fine
New network is: Same as above, with a Linksys 1 port router (BFSR11) between the cable modem and the hub.
Router is configured to be a DHCP server (default configuration).
I assigned the router a custom WAN side MAC to match one of my two PCs to avoid having to call AT&T to get things running.
Results: Everything runs perfectly fine initially, but after leaving and coming back to either system (left on, in standby) after quite a while (going to work / bed), the network connection is dead.
WINIPCFG still reports the same IP, but seems to hang forever if I attempt to release / renew. The router's is unreachable for configuration / status (it's still on the default IP of 192.168.1.1) Pressing the reset button on the back of the router restores the internet connection (quickly too - I'm back online in about 15 seconds).
Entering standby manually and coming back out again after just a couple minutes does not affect the internet connection - it seems to only occur when I'm off for an extended period of time. I have no had the time to determine what the period of time is, and if it is a fixed time since DHCP lease / initial startup, or if it is a fixed amount of inactivity time (or maybe even not a fixed amount of time at all).
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Feb 7, 2012
I live in an area that has no cable or dsl internet available.The only options are basic dial up or wireless internet through one of the cell phone companies.Right now I use verizon with a usb adapter.I have had this since moving here.It gets good speed and I share it witht the other 4 pcs in my house through a 5 port switch using windows xp's ics(internet connection sharing)We mainly use the internet for playing games together online.Recently though i have wanted to upgrade to a wireless network.I feel as if I 'm living in the stone age because everyone else I know is using wireless.Last night I went out and purchased a netgear n750 duel band router(model number wndr4000-100nas) after reading several guides online about how to set it up.It sounded easy enough but after 3 hours I still could not get it working.
Here is what I am trying to do.I want to basically turn the router into a switch by disabling it's routing function and let the pc that has the verizon wireless card be the host and hand out ip addresses to the other pcs.(like it is doing now)Problems I am having
1- keep getting the work offline popup when I click on anything in the router control panal(it say you are not connected to the internet would you like to connect or continue to work offline I hit work offline and it just pops up again when I click something else)
2- I think I found how to change the router's ip address and disable DHCP under lan controls but when I hit save it pops up saying I need to manually change my pc's ip address and it will not save.
I am using winxp32 sp3 and right now 5 gigabit wire lan cards.(though if I get this working I'm going to pick up wireless card for 4 of the pcs.)
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Apr 7, 2011
my dell notebook that has windows 7 starter keeps losing internet connection and saying no connection available but my home computer still has the internet connection. I have a Netgear router and my home service is through comcast.
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Jun 15, 2011
Everyone's 2wire works in bridge mode of they follow these steps url...but when i try i get no internet connection nor does it pick up any internet activity. I even input my account and dsl password in the netgear router gateway still no luck.I'm trying to use the netgear router because in my room i only get 2 signals bars and if i switch to the netgear wireless N router the signal strength would be alot better.
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Feb 26, 2012
I just added a wireless router netgear wgr614 and I secured it and it worked for one day and then after that no internet connection. I've rest and unplugged both the modem and the router and still nothing.
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Nov 3, 2012
My laptop loses connection to the router.... constantly. When it disconnects I check my available networks and the laptop will not pick up any... neighbors or my own, I refresh they show up ...I have my network set as the preferred so it will always attempt to reconnect when available; Sometimes it starts to reconnect then drops off and cannot see available networks again! If I am able to reconnect... Sometimes I don't even have time to refresh my browser before it disconnects again; however sometimes I stay connected for hours at a time, other times/days just can't stay connected very long and becomes so frustrating that I just shut down the laptop and say "Fahgetaboutit"
I thought it was the network driver and a intel has an update(even though my LT doesn't show that I need it), I downloaded the update first knowing that I would be with out internet service after removing the old driver software but the new software installation always gives an error that it cannot install with older version present even after I'm sure I've removed it ... Not sure what to do... I ran cmd: ipconfig /all>network.txt&network.txt and here is the result of that straight from the activated notepad:
Windows IP Configuration
Host Name . . . . . . . . . . . . : VAIO-PC
Primary Dns Suffix . . . . . . . :[code].....
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Mar 3, 2013
Only at my home network, my HP Pavilion Laptop wifi will sporadically just stop identifying the router. The router (and Intel) shows enabled and good signal and my husband's laptop shows no interruption. My wifi keeps trying to reconnect but can't. I have to power off the router to reboot it so my wifi connects again. This is really annoying...
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Aug 2, 2012
When ever my roommates and I turn on or turn off a computer or device to log onto our wireless network that computer or device and all other computers or devices that are on the network lose internet connection for about 3 minutes. After that period then all devices gain access back. We have a Cisco Linksys router, Model number WRT110, it is the Range Plus version. I got it 6 months ago from a friend that had never pulled it out of the box or used it. I used it before moving and it did not have this problem. We are using cable for our internet and have a Motorola Surfboard model number SB5101U for our Modem. We have 2 Dell computers, both about a year old, and a LG blue ray device that connects wirelessly to stream movies
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Mar 12, 2012
One of my laptops is having a connection problem. I have 3 other laptops that can connect perfectly with my router, and normally there's only 1 laptop that is connected to my router. The laptop with the slow connection (takes 5 HOURS to load a website, sometimes will not even load), i re-installed the OS, and installed all the drivers needed, and it still wont work. it shows strong connection to me, and im sure the password for the router is right. below is the ipconfig/all information. Having this problem for 2+ weeks now!!! I think this problem started when i restored my router to factory setting, my router is Netgear WGR614v6.
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Oct 29, 2011
I have a Dell Inspiron 6000 laptop and Netgear WGR614v6 that connect wirelessly, however I cannot connect to the internet. I can however connect the laptop to other wireless connections with no problem (ie McDonalds), and can connect other laptops to the router with no problems (ie company laptop).
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Jan 17, 2012
Several times a day our router will lose its connection to the internet (the internet light goes off, while the wireless signal stays on). All the computers in the house lose connection to the network while this happens. It will usually happen two or more times right after each other, so the computers can re-connect for a few seconds and then the connection will drop again. Eventually, after this repeats a few times, everything returns to normal.We've tried swapping cables, microfilters and 3 different routers (though all the same model). We tried the test socket, but the same problem happens. An engineer came to test the line but said he couldn't detect any problems. We have good download/upload speeds while the router stays connected and no noise on the phone line. I'm fed up of going in circles with the ISP tech support so I came here instead...One other thing I tried was OpenDNS, but that made no difference either...
Info: The router is a ZyXEL P-660HW-T1 v3... I've tried updating the firmware on it, but it wouldn't let me... If I remember correctly the Router Configuration Interface told me I don't have permission to do that.There are four computers connected.. mine is Windows 7, I'm pretty sure 2 others are as well, and also a Macbook... There's also various stuff like an Ipad, Kindle etc., which all lose connection at the same time.
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Aug 5, 2006
I have a 3COM cable modem and a WRT54GSV4 with v1.06.1 firmware for a home network. I have 2 desktop computers hardwired to the WRT54G and use 2 different laptops with internal wireless cards. All run Win XP Pro. I have spent numerous hours on the phone with Linksys support and always get the same response (reboot, unplug, reset, etc.)
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May 2, 2010
I recently upgraded from a Linksys WRT54G2 that was a dream and gave me no problems at all to a Linksys E1000 that isn't behaving. Every hour or so it loses its PPPoE connection to the internet, so that both wired and wirelessly connected computers lose access. My laptop is also thrown entirely off the wireless network all together.
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Nov 19, 2011
At home I have 3 computers and 2 mobile phones that connects to wifi network.Often, if I open up one of the computers that is sometimes off (laptop), then the network connection doesn't work anymore. I can still see the network in wifi choices on any device, but it won't connect to the Internet.
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Nov 24, 2012
I have had my WRT310n for at least a year now. When I first started using it, my broadband speed would drop after a while till it was sometimes under 1mb. I have Charter high speed. I checked around here and found that heat may have been an issue so I got it propped up so I had some airflow under it even though it didn't feel hot when checking. I also updated the firmware then and for a long time it seemed to have cured the issue. Lately though, the problem is back. I updated firmware again but still no change. The unit is cool to the touch so heat is not the problem. After turning off for a bit and then rebooting, the speed goes back to normal and stays that way for a few days. I also tried rebooting my cable modem to test that aspect but after doing that, no change. Just rebooting the router fixes things. I'm at a loss. I can't keep having this happen especially since my wife works remotely from home.
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Nov 17, 2012
I have a WRT160 V2 router with firmware v2.0.02. I have had the router for years without any problems. A few months ago I have started to see an issue where I lose connection to my internet on my laptop, and wifi on my phone at the same time. I have wifi calling on my phone and it disconnects also at the same time. All of a sudden, everything will stop working, then about 40 seconds later, it all works again. I lost the connection maybe every 30 to 60 mins. I rely on wifi calling for my primary phone, and I end up getting cut off when talking to people. BTW wifi calling is for all tmobile phones, but also normal wifi to surf the web on my laptop and phone drops too at the same time.
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Apr 22, 2013
I have a new EA3500 router that's working great for a variety of devices* except a Windows7 laptop. 24 hours after establishing a connection, the laptop loses connectivity and it's very difficult to re-establish a connection. Usually I have to reboot the router, but 24 hours later the problem returns and Windows is unable to connect.
My router settings include DHCP client lease time set to 1440 minutes (24 hours), so I thought the problem might have something to do with DHCP lease renewal. To test this theory, on Saturday night I did ipconfig/release and ipconfig/renew and established connectivity from the laptop.
Sunday morning I spoke with Linksys support and changed several settings per their recommendation:Network mode mixed (I had it on N-only for some reason)Assigned different SSIDs to the 2.4GHz band and 5 GHz band2.4 GHz band channel is 20MHz only, using channel 95 GHz band channel is 40 MHz only, using channel 161I also power cycled the router. Everything worked fine until Sunday night, 24 hours after the release/renew, when I lost connectivity. I am not sure what to try next and whether the problem lies with the router or the laptop.
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Jul 27, 2012
My E3200 (firmware 1.0.04) loses access to internet every week or so and OK again when reboot.
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Aug 14, 2012
I bought a Netgear wnr2000v3 about a year ago and everything was running fine for months. There are 8 devices connected to the router, 3 directly connected, 2 over wifi and 3 passing a switch.
Now, since approx. a month, it happens like once a week that the connection to the modem crashes and I'm unable to access the internet for about 3-4 hours anymore. I'm still able to connect to the router, where it is stated that there's no internet connection. When I connect a pc directly to the modem, everything is fine, so there doesn't seem to be any problems with my ISP.
I updated to the last firmware, tried it out with only 1 device connected to the router, reset factory defaults, rebuilt the physical setup.. Is there a way to gain access to internal log files?
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Jul 9, 2012
I have a Netgear DGN2200 router/modem and have been having this problem for a while now. Every so often the internet will cut out for roughly 30-60 seconds. There doesn't seem to be any pattern to the connection losses and they can happen at any time in the day (overall it seems to occur every hour and a half, although it can vary). When the internet connection is lost, the little "!" triangle appears at the bottom right. I still have wireless access to the router itself. It also occurs on both my wired computer and the wireless computer. On the Netgear itself, the internet light will either flash rapidly green, or sometimes turn red for a short while. The Netgear is plugged via a splitter into the telephone socket. the old neatgear we had did the exact same thing before it finally died and no longer worked at all. Hence why we replaced it with this one. I also rang AOL about the problem, who said that there may be a problem with the line and that we should ring BT about it. We had the line checked and apparently the line was fine and was not the cause of the problem. Things I have tried include changing the router channel and I have tried changing the splitter in case that was faulty. Do you think it could be a DSL problem on AOL's end? It's possible that the drops coincided with a free upgrade they gave us for faster internet, although time-wise I'm not entirely sure.
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