New Laptop Doesn't Connect To Wireless Router

Jun 22, 2012

Just bought a new laptop for my mother - a Packard Bell Easynote TS with Windows 7. Attempted to connect it to our home's existing router, but have run into problems.We have two other computers in the house, both linked via ethernet to the router (a Netgear DG834Gv5) although one sometimes goes wireless with no problem whatsoever. I have been on various forums to find ways of solving this issue; I have turned off the router and laptop and rebooted both; I have checked at the router IP address to see if the SSID name is broadcasting, it is; I have added the correct MAC address to the access list as we are on WPA2-PSK (wifi protected access 2 with pre-shared key); I have tried disabling this security option in the hope it allows a connection but no; I have even tried copying the existing network configuration from the laptop than can connect wirelessly and via USB stick pasted across to the new laptop, this also failed to work. I have also been into the Device Manager to check the network adapter (ATHEROS AR5B97) is working properly and it has the latest drivers installed - it has. There is no yellow warning symbol on it. When I run a diagnostic check it results in: "Investigate router or access point issues."

Booting up the laptop reveals that there are wireless network connections available - the home one. It has a good-to-excellent signal strength, radio type = 802.11g, the SSID is showing. But when I click on 'connect', it brings up: "WINDOWS WAS UNABLE TO CONNECT TO [our SSID]"When I connect this new laptop using the ethernet cable that I sometimes run my existing laptop with, it connects to the internet with no problem at all, so it is definitely just a wireless issue.The only thing that I am aware I haven't tried is to uninstall the pre-installed 60-day trial of Norton which some suggest may block the signal (is that right?) but I have temporarily disabled it and that did nothing.

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