Cannot Connect To Internet But Wireless Is Connected

Jan 7, 2012

My nana has just got a second hand laptop (refurbished) which we cannot get connected to the internet. She has tried it at her own home and also at ours. Both houses have working internet connections. The wireless says it is connected with excellent signal strength but when you try and open up Internet explorer, nothing happens. Sometimes you end up with a page cannot be displayed error and sometime it just stays white with the 'waiting for reply' status up. The top and bottom bars say that the web site has been found but then nothing. When trying to diagnose the problem using the tool on 'page cannot be displayed' I get the following error. [code] I have tried connecting the laptop to the router directly using the ethernet cable but a bubble appears saying 'limited or no connectivity'.I have checked that nothing is ticked in proxy settings too.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Atom(TM) CPU N270 @ 1.60GHz, x86 Family 6 Model 28 Stepping 2
Processor Count: 2
RAM: 1011 Mb
Graphics Card: Mobile Intel(R) 945 Express Chipset Family, 224 Mb
Hard Drives: C: Total - 109474 MB, Free - 7145 MB;
Motherboard: Acer,
Antivirus: Avira AntiVir PersonalEdition, Updated: No, On-Demand Scanner: Enabled

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HijackThis logs. Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:31:15 PM, on 4/13/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Unable to get Internet Explorer version!

[code]....

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Host Name . . . . . . . . . . . : illusion-8099d4
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . :unknown
IP Routing Enable . . . . . . . :yes
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[code]....

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[code]...

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