Cisco Routers :: SA520W Response Time In Replacing A Defective Unit
Apr 17, 2013
Our company just recently bought a CISCO SA520W Security Appliance from a distributor here in the Philippines. Unfortunately, after a month of use, the LAN ports on the appliance started losing power. We reported this to the distributor and they sent a CISCO engineers to check on the unit. The engineers found the unit to be defective and need to be replaced.
Three weeks after the distributor pulled-out the unit, I have followed-up the status with them. They told me that they got no definite ETA from CISCO for the replacement unit. I followed-up with them again after a week. This time, they told me that the device is already in transit and it is coming from CISCO USA but they still don't have an expected time of arrival to give me.Does it really take more than a month for CISCO to replace a brand new defective unit? The serial number of our appliance is DNI1610G0G7.
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Oct 29, 2011
How to replace a defective redundant sup. I read on several articles that inserting new redundant sup should not be an issue as the active sup will always send its configuation to the standby. We are running SSO on the Sup720. Should I switch it to RPR before I install the redundant sup? I read a case wherein they switched it to RPR from SSO before inserting the new redundant sup. My concern is the IOS mismatch since Cisco doesn't always send the same IOS on RMAs.What I am planning is this.
1. Save/Backup configuration
2. Remove the redundant sup on slot 8 (since it is a 6513)
3. Insert the new redundant sup on slot 8.
4. Check if all the configurations were synced from slot 7 to slot 8.
5. Copy the IOS from sup-bootflash to slavesup-bootflash. (if the IOS are not the same)
6. Check show bootvar to see if the boot variables are correct.
7. If bootvar is the same, reload slot 8 to boot the new IOS.
Is this a good plan or am I missing something? I am worried with this document if the redundant sup has a different software. If i insert the card in slot8, according to Cisco, it will revert to RPR. If slot 8 boots and it has a different OS, then slot 7 will switch to RPR even if it's active. Would I still be able to access the slavesup-bootflash of slot 8? Is it going to boot 100%? I read that doing a force switchover will cause a flip and RPR would cause the line cards to reinitialize and I don't want that. Well I am not going to do a force switchover since i want slot7 to be active and retain slot 8 as hot.
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Feb 9, 2012
Having issues with HTTPS sites being very slow after applying KB2585542? Once you remove this Microsoft patch everything returns to normal. It appears that the CSS does not handle the split-ssl requests properly. I have opened a TAC case but am not really getting anywhere as we seem to be the only company that is having this issue.
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Aug 31, 2009
I have a brand-new WRT160N router (just installed FW v3.0.02) that I am using in mixed mode, 20MHz only, Channel 11, not filtering anonymous requests, beacon at 2306, RTS at 2307, fragmentation at 2346, MTU at 1400.
These settings bring the response from a simple ping command over the wireless network down to approximately 6ms on average, which is good. However, when I still noticed inconsistency with my internet response over wireless, I decided to do a test.
By simply running the "ping" command on 192.168.1.1 (the router address) over the wireless network repeatedly (approx 3 seconds between commands), I can see that approximately every 65 seconds or so, router response time increases to over 100ms for a few seconds, then decreases down to 6 ms or so for another 65-70 seconds. See the chart below. The interval looks pretty consistent to me, with the exception of one stretch where it goes for over two minutes without a spike. I see this pattern regardless of what else I'm doing over the network. I do not see this behavior running the same test when physically wired to the router (ping response time is a flat line at 0ms).
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Mar 13, 2011
I am in the process of installing a 3750x (IOS 12.2 (53r) SE2 IP Base) Cisco Catalyst switch in a new network of just 2 PC's (2 hosts, OS windows7 64Bits). I have enabled SVI interfaces with the both hosts installed in 2 different network segments. We then start connectivity test. The response time for the PING command between both hosts remain below 1 millisecond, whereas the response time between the hosts and their correspondent SVI interface is variable, and at all time is higher than 1 millisecond, sometimes it reaches 17 milliseconds. (Note that the switch CPU usage is only 8% at the time of testing) We have performed this same connectivity test changing the 3750x switches and in two different locations obtaining the same results.
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Nov 9, 2012
Each time I'm rebooting my E3200 device my ping to my ISP is 20ms. Few hours later the ping goes up to 300-500ms.Than I reboot again and the ping is going down to 20ms again.
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Feb 9, 2012
We are using a SA520W as our primary router and have a fiber connection attached to the default WAN interface. We would like to improve our uptime using a secondary internet connection on the optional WAN interface.
We have bought a dovado tiny 4g router for this other connection. It acts as a dhcp server but the Cisco router does not get an IP from the dovado router. The router works as expected when connected to a normal computer. But somehow the cisco router doesnt get an IP.
I have also tried to set a static IP for the Cisco router but that didn't work either. The dovado router is setup do deliver ip in the range 192.168.0.2-254
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Sep 25, 2012
I wanted to know if you can connect a Cable modem to a SA520W, then connect a RV082 to the SA520W?
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Dec 14, 2009
I have a problem to configure a IPSEC VPN on the SA520W ( 1.0.39) with Cisco VPN Client (5.0.05.290). In the logs are following error:
ERROR: Could not find configuration for x.x.x.xERROR: Could not find configuration for x.x.x.xERROR: Could not find configuration for x.x.x.xERROR: Could not find configuration for x.x.x.x
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Jun 28, 2012
connecting to separate private lans:
A) 192.168.1.x
B) 192.168.0.x
A is behind a Watchguard XTM25 11.5.3
B is behind a CISCO SA520W
Both have static public facing IP's.
B only has a IP based PBX system attached to it over a SIP ALG. (originally it was hooked up to the watchguard but they didn't play nice, but works great with the Cisco. Problem is the Cisco don't have all the features of the Watchguard)
A has all my users workstations attached. The issue is that computers on A need to talk to server on B for a desktop application to work. Since they are on separate subnets, it isn't working. The app itself still doesn't work by port forward/sNats, etc.
A & B are right next to each other, so cabling between them is not an issue.
Currently, I have a cable between the watchguard and the Cisco. The watchguard end is configured with a static private ip on the subnet A (the cisco side), and plugged into the lan on the cisco side. I have a policies to let all traffic flow freeley, and from the logs on the Watchguard, all A subnet traffic is correctly going to the Cisco via said cable.
But, nothing is coming back from the Cisco. So my question is, how can I get the Cisco to play nice with the other subnet and send traffic back to the B subnet?
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Mar 19, 2011
Is is possible to set the port number for syslog eg 192.168.75.50:20514 ? i presume the protocol would stay udp
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Feb 27, 2013
A new Windows 8 computer can't access the SSLVPN corporate connection.
When we try to access the SSLVPN website to download the launcher (you have to download the VPN launcher everytime for our configuration), you can log in and that's fine, and then you can click on the VPN Tunnel link, a popup shows up but it doesn't actually download the launcher. Solutions we've tried so far:
1) Reinstalling C++ Redistirbutable
2) Adding the site to trusted sites and allowing unsigned ActiveX controls
3) Removing all internet objects through internet options.
Is there anything else we can try?
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Nov 19, 2012
We have two 6509 will active/passive sup 720-3BXL cards in each and 1GB DRAM. Each handles full bgp routing table with 4-5 ISP(eBGP) connections. The problem we are facing is.. 6509 were meant for core/aggregation and seam to be wasted are edge devices. With each ISP added the DRAM creeps up to a point were is it 80% utilized.
I am looking to replace both 6509's with routers which were meant to work on the edge. As mentioned earlier, it will have 4-6 external bgp peers per router. Handle full bgp tables. Should be capable of policy based routing.
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Aug 29, 2011
I am having intermittent problems with wireless connectivity to this router. It stops responding to requests completely but existing connections continue to function.
The hardwired connections also are functional but I cannot get to the admin console to see what is going on. The router is currently not being used to connect to the outside world. When it was before this situation still existed. I am using firmware version V2.0.1.3
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Dec 27, 2012
Cannot get wireless from any computers in home or room even the computer that I have installed the Belkin N300 on. When I click on the Belkin Icon on task bar get message "Wireless hardware not found" followed by comments about wireless radio not turned on and then how to recognize it with wireless radio icons. Now what do I do?
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Jul 21, 2011
I was using NETGEAR FVS338 as a main router but it is discontinued now and I found the CISCO RV082 as a good replacement option. I am trying to set up a VPN the same way I used to do it with the netgear one but seems like something is being missed upI am trying to connect the VPN to a SonicWall 100 device using gateway to gateway, 3DES/MD5, agresive mode and IKE with preshared key. I already have the local id, remote ID and subnet configured in the SonicWall device as well as the remote IP address. I used to enter these information in the IKE and VPN configuration screens in the Netgear FVS338 we used to work with. I also have the PreShared Key code I entered in the configuration.
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Aug 10, 2012
The RV042G manual said to use this site for support so here goes. After owning and operating the RV082 for many years, I recently upgraded to the RV042G V01. Overall the RV042G hardware appears to function pretty good. The RV042G has faster throughput, but it is slightly slower in command/ control response and boot than the RV082. I have now owned the RV042G about two days and have found a number of issues. Specifically, emailing logs doesn't work.
- Emailing logs does not work. RV042G does not appear to handle any type of connection authentication, it does not have a place for the senders user name or password. I have tried SMTP servers that require no authentication and ones that do, none of them work. RV082 worked fine with the Time Warner Cable (TWC) SMTP server, RV042G does not. Additionally, there is NO output in the logs to show a failure. So TWO bugs here. I have checked settings to ensure no blocking rules, have rebooted, and even did a factory default with no luck and absolutely no mention in the logs anywhere of failure to send.Email is my primary issue, I've also identified a number of other issues as well and included them here to avoid multiple posts. These are:
- Port 0 apparently responds to interrogation and shows CLOSED (not STEALTH per grc.com). This was NOT the case for the RV082 and is a potential security vulnerability as it cannot be redirected.
- Port 1 is CLOSED and apparently responds to interrogation. This was NOT the case for the RV082. Normally I would be good on the RV082. I could redirect any OPEN or CLOSED ports to the bit bucket (192.168.1.254 for instance). BUT, the RV042G Port Forwarding is NOT sending things to the bit bucket and instead decides to OVERRIDE the forwarding and respond to queries. So there are TWO bugs here. This is a potential security vulnerability.
- The ALL Logs tab shows nothing, but sub tabs do until AFTER you hit the clear button, then it works as expected. This happens every time you open the logs. Another poster identified this problem so this is confirmation of that issue. Also, once the dialog box for the log has closed, it will not open again until leaving the page and returning.
- Authentication failures will show up in the System Log but not in the Access Log?
- HTTPS html interface works fine in Firefox. However, turn it off and use just HTTP and there is a problem. Can't see the forms and buttons, can only see the background image. This isn't as much of a problem as I can just use HTTPS, however, with the RV082 when HTTPS was activated it would open the remote management portal regardless of whether the button was clicked or not. So really a non-issue but a bug none the less.
- RV082 could send 500 log events, RV042 can only send 100. Again, not a bug but a reduction in capability over the older RV082.One last thing, your hardware version control numbers and firmware download page are confusing for the RV042G V01. Found this when I checked if there was a newer version of the firmware than what the RV042G shipped with. "Cisco RV042G Dual Gigabit WAN VPN Router"
"Firmware Release 4.2.1.02 - RV042, RV082, RV016 firmware 4.2.1.02-tm (V3 hardware required)". The problem is that you reset the hardware version in the RV042G (V01). Just seems probable that someone will download the firmware for the RV042 V01 and try to put it on the RV042G V01. I like the RV042G overall and will wait for updates for these issues (email logs would be nice sooner rather than later as this is an advertised feature). The RV082 was a great router for a long time ONCE most of the bugs were fixed, hoping the RV042G will be the same.
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Aug 12, 2011
DLINK RMA service is worst I have ever experienced.I sent my defective DLINK DIR-655 router to RMA department about 3 weeks ago, and finally got the replacement today. However, can you believe the replacement from RMA is also defective, not connecting Internet at all? After spending about 1 hour with technical support again to confirm the replacement is still defective, I was told to request another RMA. Should DLINK expect me to spend another $10 shipping fee and wait for another 3 week for another replacement because of a mistake made by DLINK RMA service?
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Jul 24, 2012
My Linksys E4200v2 router died (no blinking lights when a network cable is attached). Is this a bait and switch?
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Jul 22, 2011
I try to connect my IPod touch to the wireless router E4200 Firmware 1.0.02 build 13 and I got this error Unable to join the network “n2”.This is my 2.4 GHz Wireless Settings:
Network Mode: Wireless-N only
Network Name (SSID): n2
Channel Width: Auto
Channel: 9 – 2.452GHZ
Security Mode: WPA2
I spoke with customer service and I went through all the setting change possible without success, she told me maybe the problem was with my iPod and I have to call apple customer service. I can connect the iPod to my old wireless router successfully with not issues, using 2.4 GHZ only N Wireless Settings.The another issue I is when I use 2.4 GHz N is not connecting with a good speed (Max speed 64 Mbps) I know my pc have a max of 300 Mbps and again when I connected using old wireless I get max speed. I analyze all spectrum around the router is located; I change the channel to the one that are not in use for another router. Same speed, no improve of performance.
I found in the report from the Wi-Fi spectrum analyzer said band N 5 GHz max rate 450 Mbps that is the speed that is supposed to be, but for 2.4 GHz N max rate 144 Mbps, so there is a problem with the router that is no giving the right speed and standard specification for band 2.4 GHz N. I did same test with older firmware release and same issue. I tried all setting possible and I get same outcome, no iPod connection and low speed rate with a max of 144 Mbps (It’s supposed to be 300 Mbps)
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Apr 7, 2013
Got the EA2700 router and got the blinking defective firmware light right out of the box
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Jul 3, 2011
Just got the E4200 and it seemed great at first. Connected at 450mbps at close range (maybe 6ft away) and got 223mbps transfer.It seems that recently my signal is much weaker. I'm around 6-8ft away from the router and I'm getting between 270-360mbps, which to me is poor given the short range.InSSIDer says the RSSI is -50, while my other wireless N router (dual band) is -35 and is in the exact same location. I'm using the 5ghz radio only, and it is set to N, and I'm using channels 44 and 48. I checked the hidden advanced wireless page and transmit power is already set to high.My laptop has an Intel 6300 wireless card.I'm using the current firmware 1.0.02,I've noticed that the speed of the router randomly seems to drop off too (just as I type this, the link rate has gone back up to 450mbps... typical). Is the router throttling when it gets hot or something? So I just want to find out if others are experiencing similar rates at the same kind of distance. Seriously, how can you advertise something as 450mbps when you can't even get that link rate at a distance as short as 6ft?I can't see any thing I can do to increase the link speed (back down to 270mbps now), short of a firmware update to increase the power and use higher channels. I hear the higher channels are much better, so who do I have to write to, to plead for new firmware?,This is a great product, but it's totally ruined by stupid internal antennas and a weak transmit power.
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Jul 23, 2011
Need to boost signal coverage on an SA520W (even though it is very good, building floor is too clutterd and too darn big.Even using a 2nd unit to extend things may not get it all done; However, searching the site tells me there is an external aerial (one of...) in the SMB range, and it uses "N" style connectors. Looking at the specs on the SA520W, it makes no mention of what sort of connectors those are (Happy to admit I am not a cable guy... well not co-ax anynore at least!).
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Mar 17, 2011
I purchased a SA520W for my company, and i have some probles for configuring firewall. I want to deny access to facebook, youtube and twitter but not for 4 hosts which needs this websites for work. I tried to configure content filtering > blocking URLs but with this solution, I deny acces for all users, So, I tried to make IP v4 rules :
The 4 hosts who may access to these websites are 192.168.50.124 to 127
Example :
FROM Zone : LAN
TO : WAN
Service : Any
Action: block always
Source hosts : 192.168.50.32 to 192.168.50.123
destination hosts : 66.220.158.11 (one of the facebook's ip)
but it does not work. So, I am looking for an other solution, or maybe my rule is not correctly configured ?
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May 14, 2012
We've got an SA520W that's performing nicely, but we need to extend our wireless coverage to a new area of the building (we can get a network cable there). What would be our best option? Just a second SA520W, or are there are APs we should look at?
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Nov 8, 2011
I have an SA520W firewall, and am implementing a new AP541N. On the SA I am using port 4 to connect the AP. Trunking is on with Vlan 1 and 25. Connecting the AP I am able to use VLAN1, however when I assign a new VAP using Vlan 25, I only receive IP addresses for VLAN1.
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Jul 15, 2010
Any AP that would be able to wrielessly repeat traffic to my SA520W (so that the AP has no ehternet wiring at all). First off, there is no WDS option anywhere in the SA520W, so there is no method for which to simply create a WDS link between the two devices. Yet the Factory Default Settings table in the SA520W Admin guide indicates there should be (search on WDS in the PDF to find this). both at the lack of integration of these Small Business Pro devices, and moreso at the fact that I was told that these two would be compatible for wireless-only repeating. I've been messing around for hours trying to get something to happen. Maybe I'm just missing something obvious as this is my first time trying to get an AP to talk wireless-only to a wireless capable internet gateway device (the SA520W).
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Nov 20, 2012
I have a problems with one SA520W.The LAN port don't work correctly. If i connect PC directly via ethernet cable (i try 2 different cable and 2 different PC) the DHCP don't assign an IP. If i reset to factory default and manual insert IP (192.168.75.1) don't work.
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Oct 19, 2011
I have setup an SA520W and configured SSL-VPN for our small business. Everything seemed to go smoothly and I tested SSL VPN by logging in and playing around a bit which seemed to be fine. However, shortly after deployment I started getting complaints about it being much slower than our old VPN through the consumer grade router I just replaced. I investigated and tested with IE8 and Chrome on Windows XP 32-bit with several different machines, and in all instances it did seem very slow indeed. While looking around I noticed that the Task Manager under the Networking tab shows the SSL VPN connection as VirutalPassage at 64 Kbps. Going into Network Connections shows VirtualPassage under the Dial-up heading with device name Virtual Passage SSLDrv Adapter. Additional properties describe it as an ISDN channel. I have attached an image of the Task Manager pane.The router is running the latest firmware of 2.1.51. It is connected via a static IP that does not require a login, to our dedicated 5 Mbit / 5 Mbit ethernet over copper link to our ISP. We get great speeds and low latency through everything but SSL VPN connections. I haven't done anything fancy so the router certificate is the factory default. Currently we are using the existing 2 SSL VPN licenses that come with the router until we need more access, at which point I want to upgrade to the 25 user bundle. However, I don't feel comfortable upgrading until I get this resolved, because 64kbps simply cannot work for us for a VPN solution.how to configure the SSL VPN to not limit at 64kbps? My engineers are making fun of me for bringing us back to dialup, and I have to agree with them!
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Mar 26, 2011
I have a Cisco SA520W router and needs to set up VPN. Du to major problems with the SSL VPN Client and windows 7, I had to let it go and try a different approach.
That was the QuickVPN client, but as it turs out, it simply impossible from reading the user manual to understand just how I have to set thing up. For instance, the VPN Wizard tells you to enter a preshared key. But in the QuickVPN Client, where do I enter the key?
And shall the "Enable Cisco VPN Client" be ticket off, I assumed yes, but seriously it is impossible to know.
Then in the VPN Wizard again, in the Remote & Local WAN Adress, what shall use FQDN or IP Address. The if FQDN, what shall a enter, the domain name for the router, whats the point in that? The domain name of the VPN Client, seriously, what's the point in that? I would assume that 99% of the VPN Client does NOT have a domain name. Then, if IP address, am I supposed to know the IP address of the client? Same with the "Secure Connection Remote Accessibility", what am I supposed to enter. The IP address which the Quick VPN Client network adapter shall have?
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Apr 20, 2011
I have a wireless router in my house/office which allows everyone to print to a wireless printer and used to supply acces to the internet. Recently I purchased a 4G Internet card from Verizon (wireless connection for up to 5 devices) which works very well but when I am connected to it I cannot print to the wireless router. Is there any way to be able to connect to two routers at the same time?
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Jan 25, 2013
I have a sa520w router I configured w a vlan for the wireless and port 2. Now I would like the switch to handle both traffic from the default lan and the vlan. I tried creating a vlan on ports 28 and 10 but I cant get it to work. I have my other lan on port 27. Ive read something about switch layers? not sure. so I want port 10 to route to the vlan and other ports go to the default lan.
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Sep 16, 2012
if my SA520w will support link aggregation for network devices within my LAN. If so, is there a Cisco wiki or how-to on how to setup this up in the SA520w? I only find a brief mention of this in Section D of the manaul.
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