D-Link DIR-655 :: Cogeco Cable Internet Keeps Dropping Connectivity
Feb 15, 2012
I just switched to Cogeco Highspeed ( cable ) and bought a xtreme N gigabit router and it always seems to drop the connection every few hours. The router is set with dynamic IP , I've turned off short GI , it is broadcasting 802.11 N , I've tried changing the channels (currently on ch ,I have 2 wireless phones in the house but they are 20 or more feet from the router it self and also turned off always broadcast DHCP.
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Nov 8, 2011
I purchased this router and a Motorola Surfboard SB5101U for my home network. My current set up at home for devices connected to router are as follows:
2 Macs and 2 iphones - Wireless
2 Directv boxes, 2 blu-ray players and xbox360, Ethernet cabling.
The issue I am having is that everyday at-least 7-8+ times my internet will just stop coming through. I never lose connection to the router it's self. But I cannot load webpages/content on any of my devices. They always show as being connected fine to the router though. I have attempted to call Cox cable, my ISP, to resolve the issue. And I am always told that everything looks fine on their end and that the issue must lie with the connection between the Modem and router. The rep then walks me through a complete reboot of both router & modem and of course, the issue is resolved 100% of the time. I am trying to fix the issue my self to avoid a $50 service call fee from Cox which could still not fix any issues at all. Since I have done some searching and found some advice on making changes to the configuration of the router. But time after time I continue to get the same issue.
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Feb 4, 2011
I have a WAG160 setup to use the one fo the LAN ports as a WAN connection. The issue is every now and again the internet connection drops and it seems it is unable to communicate with the DNS server that is providing the internet connection.
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Jan 10, 2011
ATTACHED: My current running config with sensitive info taken out.
I have a Cisco 881 Router connected to cable modem. The router is running IOS 15.1.
I have it configured exactly the same way as an 877 router running IOS 12.1 which does not exhibit the problem. Just a standard LAN/WAN config with basic routing/firewall.
When the internet connection is lost for any reason and then re-established the router will no longer pass internet traffic unless I reboot the router.
I used Cisco Configuration Professional to configure the router. The key setting seems to be the Router Static Route. We have a static IP and I set static route with the "make this the default route" checked. Then I set forward (next hop) to the IP my ISP gave me as their gateway.
This is exactly the same way I set the 877 router using the same ISP but in a different office.
Every so often the internet is lost due to power outage or the ISP doing something on their end and every time that happens we have to reboot the router which is quite annoying.
I did not have the "permanent route" check mark checked but I do not have it checked on the router that does not have the problem either so I don't think that's it.
When I set the static route to "interface" then added the static IP of the next hop it will continue to work for incoming connections but not outgoing.
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Oct 1, 2012
I am having an issue with my network that has me perplexed. I have a DPC3010 cable modem (Charter internet). I previously had it connected to a Linksys WRT54GL with DD-WRT installed and that was working OK except that I had to reboot it 2-3 times per week. I replaced it with a Cisco 861 (non-wireless) router and it worked OK for a few hours then it started dropping the internet connection (it goes up and down constantly). If I switch back to the Linksys everything works fine again. I am using the same cables in either case so I know it's not a cabling issue. I upgraded the firmware to c860-universalk9-mz.151-4.M3.bin, but it made no difference. I was starting to suspect a problem with the physical ports on the router, but I decided to try connecting the 861 behind the Linksys and turns out it works fine in that setup.
So to recap...
If I connect the 861 directly to the modem my internet connection bounces up and down
If I connect the Linksys directly to the modem my internet connection is fine
If I connect the Linksys directly to the modem and the 861 to the Linksys everything works fine (my PC is connected to the fe0 port of the 861)
Are the 861 and the modem simply incompatible or is it a configuration issue? I have attached my 861 config to this thread.
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Mar 4, 2012
I have seen several posts regarding internet connection dropping. Mine does the same. I have a cable modem in front of the router. The router is setup with two SSID's (one 2.4GHz, and the other 5GHz). So often the connectivity to ENET drops, forcing me to power cycle the router. Other then the two SSID's, the router setup is factory default. I need to debug this. I have noriced that the DNS IP addresses do not show up under setup. Where do I start?
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Dec 30, 2012
My router keeps dropping my internet connection. I wonder If its the ISP cable modem that drops it and messes up my router forcing me to reboot. Drops it cause of some time out; or the like.If I can have the router periodically send a signal to my modem
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Jan 23, 2011
I've been happily using my DIR-655 for over 6 months now without any problems. Last night, wireless internet was working great but today it has stopped working. I plugged my modem directly into my computer and the internet worked fine, so it does not appear to be the modem. I also tried hard connecting my computer to the router (modem connected to router) but that didn't work. One sign of trouble is that the "globe" LED on the front of the router is slowly blinking orange (it had been blinking blue since I got it). I CAN access my WAN and I CAN access the router wireless but I CANNOT access the internet wireless.Here is what I tried, all without any success:
-Rebooting the router
-Turned off wireless encryption
-Checked firmware (current)
-Ensured my PPPoE IP address was correct
-Reset router to factory settings and recreated my WAN
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Jan 10, 2013
my internet connection keeps dropping recently. I first thought it was caused by my router, so I bought a new router D-Link DIR 835 but the problem still exists and seems even worse.
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Mar 25, 2012
I don't know where to begin but I have about 4 land lines to the router, and 2-3 wireless computers. But what I notice is that the internet connection is very slow and things drop. My downloads would be incomplete, and streaming is terribly slow. My torrent downloads will always reset. Simply put, this type of internet connection is terrible.
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Nov 18, 2012
The old 615 has been working very well for some years now, but the last couple of days we have had to turn it off and on again to get internet. It has happened 3 times in the last 24 hours. The globe light on the router remains green, and the notification icon on windows 7 doesn't show any problems yet we cant connect to the web. I've been looking on the forum and trying to understand some of the solutions and checklists already posted, but they don't make a whole load of sense to me unfortunately.
The firmware on the router is 2.27. The only change I have made to the system is that my wife's lan card seems to have died a death last week, and her computer is now connected by wireless. My computer is now the only one connected to the router by a lan cable.
There is something I don't understand. Under setup / network there is a dhcp reservations section. Pretty much every device seems to have a reserved IP address, and some of the devices that are reserved we no longer own. My son does gaming and wants a constant IP address, and my computer might need a permanent IP (don't know - just guessing here). Should all the other computers be allowed to sort themselves an IP every time they log on? Most of the devices have expires never, and some of the devices have the blue link that I can click for revoke and reserve with a time by them.
Am I barking up the wrong tree here and this lot has nothing to do with the dropping connection? What do the revoke / reserve and times mean? What happens when the lease runs out? Will the connection drop on that computer and it will have to try and connect itself again, or does it start a new lease every time it logs on to the router?
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Sep 3, 2009
I have just purchased a DIR-825. Set up went through without a hitch. (I have it wired, not wireless at the moment). But I am consistently dropping my connection to the internet/Lan . I have a dual boot system (WinXP-Win7) and it's happening on both platforms, so i know it's not an OS problem. I have reverted to my old DIR-604 out of frustration. I was hoping you might have suggestions or a potential solution before I contact customer support for official assistance (if it exists) on this matter.
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Jun 13, 2012
I am having a very frustrating issue with my wireless D-LINK 615 (firmware 5.0.1 NA). The internet connection drops constantly every 2-3 hours. Here are the settings on my router:
Cable modem
Modem Motorola Surfboard model SB6120
Code...
This seems to happen after I upgraded the firmware. Before that, did not get a complaint from my children or wife. Before I squeeze the last drop out of this lemon.
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Feb 2, 2011
I have custom firmware installed on this router and everything is fine, signal strenth is 'excellent' ...BUT the internet on my laptop and also on my iphone keeps dropping out maybe once every two minutes.
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May 1, 2013
Region : Ireland
Model : TL-WR740N
Hardware Version : Not Clear
Firmware Version :
ISP : Three Mobile
I have recently purchased a new desktop computer that does not have an internal WiFi card. To remedy this I bought the TP Link TL-WR702N. Currently my access to the internet is provided by a mobile WiFi router (one of these: { URL}, that spreads a wireless signal throughout my house for things like my phone and laptop to connect to. I was under the impression that the WR702N would be able to connect to this network and let my new computer run on it (I believe it's called client mode?)
Now so far I have not been able to get my computer to recognize the existence of the TP Link modem, despite both Ethernet and USB cables being plugged into the computer. I think I need both logging in and changing the mode from AP to client mode.
I emailed support and was given the instruction to read this FAQ [URL], however, when following those instructions, after clicking on "Change adapter settings" instead of reading the router, all I get is a blank screen.
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Aug 29, 2011
I installed my camera a week ago and have since noticed every 15 minutes (only while the camera is plugged in) or so I would lose my internet connection. A message comes up at the bottom of my screen that says 'local area connection. A network cable is unplugged'. It takes 15-20 seconds for the connection to be re-established.
I called my ISP and asked if there were any settings on my router I needed to change since the camera install but they told me 'no' and I should contact tech support for the camera.
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Feb 15, 2013
I've been having some issues with my DIR-825, it's been intermittently dropping internet connection. This is across multiple OS (Win 7, Ps3 OS, iOS, etc.
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Sep 9, 2011
I recently bought an alienware mx14 laptop last week and i am having some strange issues with the Ethernet card.The connection seems to drop from time to time at random periods, altough wireless works fine, the wired connection just loses connectivity for brief moment. The only way i notice this if, i am streaming something and it just stops the buffer or if am at the lobby of League of Legends and get timed out or, any http transfer gets cut out.I have an atheros card and w7 64bits installed with the latest drivers from Dell and have uninstalled and reinstalled them a couple of times, and they seem to work for a couple of hours , after a while getting back to the some problem.
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Jul 1, 2004
I have an 1100 series AP and it seems to be configured properly, but every few minutes or so the connection will drop and then come back up again. It is happening on two different laptops. Both using Windows XP. 1 is using a Dell True Mobile wireless card and the other is using a Cisco 350 series wireless card. I am using 128 bit encryption and the signal strength says excellent on both laptops.
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Feb 16, 2011
I setup a D-Link DIR-825, VB1, Firmware V2.00NA about a month ago. We have 3 Macs here at home - 1 brand new iMac, a G4 Powerbook, and an old G4 / 933 Tower. The G4 tower is connected via ethernet. The other two through Wi-Fi. My problem is that I can barely use the internet for even a few minutes on the G4 tower, connected via Ethernet, without losing my connection. I can be in the middle of loading a page or an image, and suddenly it will say "Waiting for xxx.com". Then if I try to go to Google.com or something I will invariably get "Looking up xxx.com". The connection usually returns on it's own, but it can take up to 3 or 5 minutes. When I get this message on the ethernet G4 tower, I will also have lost connection on the wireless Macs. For the first couple of weeks the tower was not connected and we were just using the two wireless Macs, and they were working well. It seems that as soon as I hooked up the G4 tower via ethernet, connections became very flaky and intermittent all of a sudden.All the Macs are configured for DHCP. We have a Time Warner cable modem. The G4 tower had previously been used at my office with it's own dedicated DSL modem / router, and it worked flawlessly for months at a time without dropping a connection. I've tried rebooting the modem, then the router, then turning all the Macs back on, several times. Same result. I just tried loading the new firmware but it didn't work. Said the Gateway was too crowded or something.
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Jan 16, 2012
I have a problem where only the 2950's switches go transperant. They drop VLAN1 thus no CDP snmp packets. The users keep working fine but our NMS center keeps calling me at 3am when this happens.
These are access switches that connect to stacked 3750's. Some of the uplinks are using media converters that i have been trying to get removed. But i doubt that it could be the cause of the vlan1 going down.
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Apr 22, 2013
I'm having an intermittent issue with my E4200v2 router. Frequently I will be using a device on the wireless network, and it will be unable to reach the internet. Normally I would assume this was a problem with the cable modem, but disconnecting from and reconnecting to the router often fixes the problem.
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Aug 20, 2012
I just bought a DIR-835 Router. the wireless works good-the problem however is the PC I have hooked up to the cable box, now the internet works only occasionally. I have tried disabling the firewall ,etc. The only time I can get the internet on the cable box connected PC to work is when I reset the router. I have a Gateway PC with Windows XP, I use Google Chrome. I assume it must be a Router setting that needs correcting. My previous D-Link router worked fine with the cable connected PC.
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Oct 29, 2012
Our house is located up a hill and a long way (1,400ft) from the main road and we always have problems with the signal dropping on our cable internet connection. According to the line tech's that have been to our house the problem lies with the 20+ year old cable that is being used to get the cable signal from the road box to the house
I am wanting to replace that cable but from what i have read so far is that cat 5/6 cannot go the distance i require
I have looked into going with a long range wi-fi but there is no direct line of site from the road to the house and there are a million tree's in between us and the road so its not really practical .we are not needing any major amount of speed, just enough to do surfing, streaming, and the kids like to do multiplayer gaming. 7-10mbps would be great for us, before we started having problems with the cable we were only getting 4-5mbps and that was enough for what we needed
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Feb 1, 2012
I installed my new X2000 a couple of days ago and my ADSL connection drops several times a day. Sometimes it will stay connected for a few minutes and other times it will stay connected for several hours. The only way to get it connected again is to reboot.I have used 2 other routers (D-Link DIR-300 and BT Home Hub 3.0) on the same line and haven't had any disconnection issues with them, so the problem must be a hardware/software fault on this router or I have set it up incorrectly.Judging by a number of posts I found online, there seems to be a general problem with DSL connections dropping on the X2000, especially on earlier firmware versions. I have subsequently upgraded to the latest firmware (Ver.2.0.01 (Build 4)), reset and reconfigured twice, but nothing has worked so far.Unless I can get this working in the next few days I am going to have to return it, which is a shame because the performance of the router is great when it's working!Would someone be able check I have configured the DSL settings on the router correctly?
DSL SettingsEncapsulation: RFC 2364 PPPoAMultiplexing : VCAutodetect: DisableVPI: 0VCI: 38Modulation: MultimodeMTU: 1400
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May 11, 2012
I recently changed my wireless ADSL router to an X3000. One of the main reasons for doing so was its ability to share a disk drive on the network without having to have a computer powered on to host the drive. This has been working OK for a month or two, but now the drive keeps "disappearing".
What I mean is that when a computer tries to access it over the network, it gets a message that the network name cannot be found. If I then log into the router, under the Storage section, there are no drive details showing. I have rebooted the router, and sometimes this restores the situation, sometimes not. Sometimes I have to unplug and replug the USB cable, then do a reboot. The USB drive is a 500GB Western Digital FreeAgent Desktop drive. There is nothing wrong with the drive - if I connect it directly to a computer it all works fine. Typically it drops off overnight. We can be accessing the drive OK on a couple of laptops in the evening, then next morning, "network name not found". The router and the drive remain powered on all the time.
As I said it has worked OK for a month or two, now it appears flakey and very unreliable. This router takes a very long time to reboot, so having to do it often is painful.
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Nov 1, 2012
whenever the phone is in use i.e. a call comes in or the phone is being used to dial out, the connection will drop. I have tried changing the microfilter on the Phone Socket, and it seemed to resolve it for a while.Should I perform a Factory Reset? I am using the latest firmware which is 1.01.06 ?
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Dec 14, 2008
whenever the phone is in use i.e. a call comes in or the phone is being used to dial out, the connection will drop. I have tried changing the microfilter on the Phone Socket, and it seemed to resolve it for a while.
Should I perform a Factory Reset? I am using the latest firmware which is 1.01.06
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Aug 31, 2011
i have built my PC from the ground up with what little budget i had, upon completion i started it up and installed my wireless adapter from linksis and i could not connect i went on my netbook (what i am on now) and checked my router and i didn't have any from of connection with my PC so i tried a wired connection and still no joy i have tried a different adapter a Belkin one i have even switched the router
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Jun 8, 2010
I purchased WAG120N Wireless-N ADSL Gateway today.I configured it properly, my wired connections are fine and internet is running but i am facing problems in connecting it to my iPod touch 1G....it shows the SSID in the iPod but when i connect it says "unable to join".
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Mar 28, 2012
For a few weeks now, my router has been dropping WiFi connections, seemingly at random. When trying to watch BBC iPlayer is terrible, as it keeps dropping every 5 minutes.
Tonight my iPod Touch (iOS5) was connecting okay, while my son's iPod Touches (iOS3 and iOS4) would not. My MacBook Pro would not connect either.
The only to get things working again, is to turn the router off for a few minutes and turn it on again.
I have router wireless settings as follows:
Network Mode: mixed
Radio Band: Wide - 40MHz channel
Wide Channel: 9
Standard Channel: 7 - 2.442GHz
SSID: Disabled
Router Firmware Version:V2.00.20
My wired connection is running well:
Speed DownSpeed Up
15734.10 Kbps ( 15.4 Mbps )1012.05 Kbps ( 1 Mbps )
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Jan 3, 2012
Ethernet cable plugged in but get message "no connectivity plub in the cable" This is after I upgraded my desk top from XP to vista home premium. I've checked my drive (via rhine11) it is working.
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Apr 16, 2013
Region : UnitedKingdom
Model : TL-WR740N
Hardware Version : Not Clear
Firmware Version :
ISP : I am trying to set up my router for about 2 days without any effect.
Here you can find, what I have to do to connect through Ethernet cable to the internet at our university:[url]....
When I set auto-detect IP on router, it says that I have Static IP. In CMD I can find out all the information about the connection and the licence is usually for one day (automatically renewing). I've also tried to clone MAC address, nothing happened.
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