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Nov 14, 2010

I purchased an XPS-17 Laptop from Dell, which was delivered last week.  This system includes the Intel Centrino Advanced-N 6200 wireless network card.  I also purchased the Netgear Push2TV HDTV wireless adapter on the advice of the Dell customer representative. The representative assured me that the two functions were compatible, and that all I needed to do was to have the network card search for new networks.  Unfortunately the network card does not "see" the Netgear module, only the wireless LAN operating in my home.  The Netgear Push2TV is connected to the TV via HDMI, and the TV displays the Push2TV setup screen indicating that it is waiting for a connection from a network card.

I have spoken with Dell Tech Support with no success.  First of all the Tech Support representative had no knowledge of the wireless TV display capability, let alone the Netgear Push2TV device, thus did not know how to diagnose the situation, neither did her supervisor. I authorized remote access into the computer and they tried all they knew how to do with no success.  Finally, after 2 hours, I was told that Dell was aware of an incompatibility issue between the two devices, and that I should just wait until it was resolved by Dell and/or Netgear in "one or two days".  After hanging up, I realized that I had not been given a Case Number, thus had no record of the call.I have been checking the Drivers/Downloads site daily, but find no new releases that are not already installed on the computer. 

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Windows IP Configuration

Host Name . . . . . . . . . . . . : user-03c83a7cb4
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown

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