Internet Stops Working For Hours At A Time

Mar 11, 2011

My internet (wired and wireless) usually works fine, but occasionally (read: every few days to weeks) the connection will suddenly black out for a period of time, anywhere from an hour to a day. I have tried resetting both my router and modem, and going through all the settings on my laptop, but I'm pretty sure it's not my computer, as no other devices can connect either. During the blackouts, when I look at the modem, the internet light will turn on for a second, then go off and then the red "alarm" light (aka "something is wrong" light) starts blinking like crazy, and this keeps repeating. This resolves itself after anywhere from a few hours to a whole day and everything is normal again. The light show, and the fact that I can't find any other problems, leads me to believe that it could be a problem with my provider (or the network itself) and not a hardware or software problem, but I can't be sure of this.Also, during the blackouts, I can connect to the network, but it shows that limited connectivity symbol (exclamation mark thing) and says no internet.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft� Windows Vista� Home Premium, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) Processor LE-1660, x64 Family 15 Model 127 Stepping 2
Processor Count: 1
RAM: 2045 Mb
Graphics Card: NVIDIA GeForce G210, 512 Mb
Hard Drives: C: Total - 292284 MB, Free - 43340 MB; D: Total - 12958 MB, Free - 1819 MB;
Motherboard: PEGATRON CORPORATION, NARRA5
Antivirus: AVG Internet Security 2012, Updated and Enabled

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!
version 15.0

[Code].....

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[Code].....

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