Linksys Wireless Router :: Ea2700 - Cannot Associate Smart Wifi Account
Apr 24, 2013
I have configured my new EA2700 successfully, upgraded the firmware to Smart Wi-Fi, can access it locally and configure anything as expected.
However, when I log on with my (validated) Smart Wi-Fi account, I am always stuck at this page (see screenshot below):
- Logon to [URL] works fine
- The I am redirected to this page
- Now I can only click OK
- Logon again to [URL] --> start over again...
The firmware is the latest version 1.1.39.145204 and no other updates are found. I tried IE and Firefox --> same result.
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Mar 9, 2013
have a problem with my EA6500 router. I can't connect to the internet, the connexion works fine. But, everytime i go on the smart wifi login page, i enter my login and password and then i'm asked to download the software for my EA6500 and to associate it with my account. The problem is that i just can't update it manually because i couldn't ever go on the tools page. Never.So i'm here with a great router but i can't configure it. I asked the support service several times but they always asked me to reset the router. Nothing changes.I 'm still unable to process after the login page, i have created a account successfully, i can login but everytime i just get stucked at " Associate your router with your account" page. My only options there is to click on OKAY or a link to download the firmware on Linksys support. I get the firmware but i can't install it because i can't go in the administrative page.
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Jan 2, 2013
I just setup my new Cisco EA4500 and upgraded to latest firmware and signed up for my account.Local access to the router works fine and I see the Smart Wi-Fi admin/config interface However when I try to go to the following site: url...To access Linksys Smart Wi-Fi Tools, your router <em>requires</em> the <a href="url...Series Linksys Smart Wi-Fi Firmware</a> and you will need to associate your router with your Linksys Smart Wi-Fi account.On a computer or device connected to your router, open url... and follow the instructions. This requires that you enter the router password so have that ready.
However I see no way to perform the association step - my account exists and my router is configured.I am doing all this behind this router wi-fi network not remotely.
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Apr 3, 2013
I have a nest in the house and upgraded my router because nest is very picky with what routers it works with..something to do with power save mode and NAT settings Read here.well the linksys was working just fine with the nest until I upgraded the firmware to the smart wifi thing...it's a EA2700 btw.
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Apr 30, 2013
i have a EA2700 router and I'm connectied wirelessly to my PS3. If i am not hosting a game i will be lagging all over the place yet it says i have full connection to majority of games that i connect to. i paid 115 dollars for this router and am very dissapointed that its doing this. Also no there is no way for me to connect wired to the router it is to far away. Also i tried bringing my ps3 to my friends house and played on his wireless connection and it worked perfectly so its deffinetly my router.
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Jan 18, 2013
Set up a Smart Wi-Fi yesterday. Linksys Smart Wi-Fi Router N600. Have 2 computers side by side. Connected my computer seamlessly. Works perfect. Went to set up my husbands computer (both computer are desk top HP Pavillion running windows 7) and the way I was doing it thru the network sharing center on his computer I was not able to get the computer to see the wi-fi. I tried both the router p/w and the p/w that was supplied by the smart wi-fi help center. So I wired it directly to the Linksys router with a new cat-5 ethernet cable. VOILA..internet connection! Question..is his computer secure even tho it doesn't have it's own p/w and is wired directly to the router? My thought is "yes" since the router is p/w protected.
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Jan 28, 2013
I have been trying to enable the Smart WiFi account for my EA6500 router. I have gone online and established a Smart WiFi account but am unable to associate my EA6500 with the account. I downloaded the tool off the Linksys support site but received the following error message:Error code: 0x82BF010CError description: The connected gateway is not a router.Model name: EA6500Model description: unknownSerial number: unknownFirmware version: unknownOperating system: Windows 7 (64-bit) SP 1Software version: 2.0.12332.0Connection type (WAN): unknownIP address (LAN): 192.168.1.254IP address (WAN): unknownComputer IP address: 192.168.1.67? I have DHCP disabled on the EA6500.
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Mar 4, 2013
My Linksys EA6500 could not connect to the internet and have been getting 502 badgate.
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Dec 22, 2012
I ran the upgrade program this morning to upgrade my EA4500 to use the cloud based software. The router is back online and everything appears ok but the program is still running and the progress is sitting at 95%. It's been like this for the past 15 minutes.
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Mar 18, 2013
I've just updated my router (E4200v2) to the smart wi-fi firmware and it seems I can only properly access it in the "local" mode (by that I mean that I can edit some of the properties such as wifi settings).If I try to login through the cloud / smart wifi account i only get the empty screen, no options, no widgets, nothing (see the included picture).
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Apr 23, 2012
I connected my router to a new computer. The computer is connected to the Internet.My SmartPhone won't connect via the router.
I logged in to the router from my cell and entered the password.The cell says the following over and over without connecting: ScanningObtaining IP address from routerDisconnectedConnectingScanning ... over & overHow can I connect my Samsung GAlaxy SII Skyrocket to my WiFi router [WRT54GS]?
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Nov 20, 2012
Do I need to portforward a port for logging into my Linksys EA6500 smart wifi router from outside home? I can only login when I'm om LAN or wifi..Another question: Can I only login to the same router using an app? Isn't there a way to login via browser?
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Jan 8, 2013
I've noticed that my E4200v2 Smart-Wifi cloud doesn't show all the devices that are connected to my router.To test, last night we turned on EVERYTHING....4 iPod Touches, 2 Xbox's, 1 Blu-ray player connected to Netflix, 1 Directly receiver, 4 laptops,1 desktop,1 iPhone, and made sure all of them were connected to the Wi-fi and actually streaming / downloading/playing something the Smart WiFi only recognized about half of them as being connected. I rebooted the router and it picked up a few more but never accounted for all the devices connected.
If you can't account for all the devices connected to your network, setting-up up reliable Parental Controls is almost impossible.Very disappointed and about ready to start looking for another brand of router. Sad, as I've been with Cisco/Linksys for over a decade and been very satisfied in the past.
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Apr 20, 2013
Last Sunday, I put lots of music files into usb storage, a external harddrive linked to EA4500. which is WD element 3T.Last Wednesday, I re-organize file folders. And then yesterday(Friday), I found all my files were lost.
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Apr 2, 2013
I use the Smart Wi-Fi app on my iPad3 (IOS 6.1.3) to access my EA4500 remotely.When I want to add a port forwarding, it shows always 192.168 as start of the ip address related to the ports. But I have a 10.71 network installed and cannot change the 192.168 to 10.71. I suppose this is a bug.
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Mar 30, 2013
I just purchased the EA4500 router and went through the setup with no issues. The only problem is I cannot access the router either locally or through the Smart Wifi dashboard. Everytime I go to the page with "Access Router", enter the password and clikc the "Submit" button it does nothing...no incorrect password prompt or idle prompt...almost like the page is broken somehow. I've done all of the usual, restart router, restart PC, restart cable modem, etc. and always having the same result.
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Feb 27, 2013
The smart wi-fi app Device List indicates Local Network = 0 (that's incorrect) and Guest Network = 0 (that's correct). When i click Connected Devices for My Network, i see a list of devices but everything indicates 'Offline' and that of course is incorrect.How can i upgrade this software? I recently installed EA6500 and due to being slow, it was recommended to set back to factory default. That process did no go well, so i hope it is not necessary again. This router is not any better then the wrt320N so i am disappointed.
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Apr 17, 2013
I purchased this Router about 2 weeks ago as a phased upgrade of our Home Network, primarily to enhance media streaming. It has the latest firmware preinstalled from the factory. Prior to the purchase and installation of the EA4500 Router I replaced my old Motorola SurfBoard SB6120 DOCSIS 3.0 Cable Modem with a Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem. My old Linksys E2000 Router worked perfectly with the SB6141, with the exception that the E2000 wasn’t IPv6 enabled, but does have 10/100/1000Base-T Ethernet (RJ-45) and Internet ports.
The EA4500 has been installed for about 10 days and seems to have improved local network speeds and I don’t seem to be having any Internet connectivity issues. However, there are some disturbing issues with the EA4500 and the AE3000 I purchased. There are 11 devices connected through the Router; a Dell Desktop (wireless with the AE3000), a Dell Desktop (Ethernet), a Dell Laptop (wireless), 2 Canon Printers (1 Ethernet and 1 Wireless), 2 Western Digital 1TB MyBookLive Network Drives (both Ethernet), a WD TV Live Streaming Media Player (wireless), an Apple TV media player (wireless), an iPad (wireless), and an Android Smartphone (wireless).
Issue 1 – The Linksys Smart Wi-Fi interface appears to be unreliable at times!!! I’ve read about this problem here on the Community involving the EA6500, so I don’t know if this is a Linksys Server issue, as suggested in a few responses, or a bug in the Router firmware, or defective hardware. However, when the interface locks up, it can’t be accessed from a wireless or wired connection. Usually, powering down the Router and then powering it back up and restart will allow it to function again. However, at times before the interface completely locks up it shows either just a white screen or the security screen will show no firewall features enabled. This is a little scary, so I’ll do a complete reset and setup; this is becoming a pain in the rear! Is there any hope for this being fixed, in this Router, not the next generation?
Issue 2 - All of my network devices show up in the Router’s Device List. Except for the Apple devices they also show up, when they are online, in Windows 7 Explorer under Network and when you click on Network they are correctly displayed as Computers, Media Devices, Network Infrastructure, or Storage. However, when you click on “Open Network and Sharing Center” and then click on “See Full Map”; it fails with the response “Windows cannot create the network map. Responses from other devices on the network are delayed or there is an incompatible router on the network”; no device map is shown. When I follow the link for more information, the only thing that stands out is “A device on the network, such as a hub or switch, is not working properly or is not compatible with the Link Layer Topology Discovery (LLTD) protocol, which Windows uses to create the map. To fix this problem, disable the device, turn it off, or remove it from your network”. All of my network devices showed up on the Network Map with the old E2000. This issue is the same on all of my computers, either wired or wireless.
I’m having with the EA4500 and the AE3000; they are both probably going back to Amazon.
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Jan 2, 2013
I am using a EA4500 and use Linksys Smart Wi-Fi to manage the device. In the household we have multiple Apple i devices. Somehow the Linksys Smart Wi-Fi combined two separte i devices (iPhone 5 and a 4th generation iTouch) to one user.The devices actually have different names, but the Smart Wi-Fi is combining them into one device. So I can't use Parental Controls on one of the devices.
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Feb 16, 2013
I recently upgraded my Wi-Fi router to an EA3500 and am controlling it using Smart Wi-Fi running on a wired Windows 7 machine.So far, I have been able to add devices to the network without issue and each of those connections works fine. All, except my TV, have been Windows 7 based machines. Smart Wi-Fi Device List has been able to "see" each device and I have been able to add them to that list as well.
I am attempting to add a Windows 8 desktop computer to the network which is using a external USB wireless adapter. That computer can see and connect to the network through the EA3500 and the connection seems to work fine. The only issue is that its adapter does not show up in the Device List.
1) Does the Device List do anything else besides showing a list of devices I chosen to add to my network?
2) How do I get my Windows 8 wireless adapter to show up in the Device List?
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Dec 27, 2012
Is there any way to make networks hidden through the WiFi Smart software? I have a Cisco Linksys E4200V2. I have gone through everything to try figure out how to make my S.S.I.D. to not be broadcasted, but seems like the only way to make it hidden is to use the Origonal Firmware make it as hidden, then install the New Firmware and software. Seems like Cisco may have missed this option. I do know a lot of people would prefer their Networks hidden for a little security. I know it isn't much, cause if someone wants to get that info it's not hard to get it. But for people who don't know or don't want to waste all the time to find the Hidden Network name can be turned away, for going through that extra step.
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May 10, 2012
i got an ea2700 and i cant get the external to work internally which i need for server tests now this has worked before on every other router i had without any editing done but this one doest allow that so what can i do to make it work with this router?
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Apr 24, 2012
I recently purchased an EA2700 to replace an old Belkin. I ran the set up CD and I am unable to establish an internet connection. I am able to connect to the router (both wired and wireless), ccess the settings, etc but cant reach the net. I've tried turning off the firewall, flushing the DNS, disabledthe IPv6. Did all the basic steps, resett the modem/router, etc...nothing. i hook the Belkin up and it connects just fine
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Nov 26, 2012
I have EA2700 Router which support to be a dual-band wireless router and I am trying to connect to my router using 5 Ghz band with AE2500 Dual-Band Wireless-N USB Adapter, I am only seeing 2.4 Ghz wireless band plus even if I manually enter my 5 Ghz SSID my network adapter still wouldn't work on 5 Ghz band. Is there any specific set up in order get 5 Ghz band to work?
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Feb 6, 2013
My first issue with this device is when I try to untick NAT to disable it I lose my internet connection. This also disables access to router's address 192.168.1.1 forcing me to reset the device and set it up all over again. Why is this happening? I tried this at least five times with the same result. Second question I have is if the DHCP reservation is the right option if I want to forward ports for certain applications like Vuze? When the DHCP reservation window opens I see all my wireless devices in the list (laptop, phone) but not the main computer which is connected through ethernet port. But that is yet another problem.
I've got a cable modem, connection is set to Automatic DHCP and I all want is to disable all firewalls, NAT and other unnecessary protection that's slowing my internet speed, set up MAC address filtering, port forwarding and close this terrible software so I never have to see it or think about it ever again.
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Mar 15, 2013
EA2700v1 WPS-PIN using 5GHz does not work. This router includes WPS header in its 5GHz beacon and probe response but the router removes the WPS header from them once WPS-PIN starts. There is no problem with WPS-PIN using 2.4GHz.
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May 14, 2013
I want to change password in my EA2700 but don't know how to do it. How to change password in EA2700?
Looking for [url]
Find the best [url]
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Jan 24, 2013
I am not able to access the web interface of the router.No, i am not using cisco cloud or smartlink .. yes, it has the latest firmware (Ver.1.0.14.129982).Yes, I might be able to get to it if i shut down the router and turn it on again a few minutes later, but the problem is.. why? why do i have to interrupt connections and not have internet to log into the admin web interface of this device? Is there a known problem with it that makes the webservice go down?.. or to take extremely long to respond and thus the browser to quit on it throwing an error?
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Mar 19, 2013
Im not able to conect to the internet threw my router, but i am able to with my modem. i dont want to pay for a new one and Cisco wants me to pay $30 for phone support.
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Dec 23, 2012
My new EA 2700 disconnects from the internet if the desktop is idle for more than 30 minutes. needs to be unplugged for a few minutes then it will reconnect. This is an unacceptable situation and this thing will be tossed if it cannot be fixed. Can this be reset so it won't disconnect? or do I need to replace it with a product from another company?
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Apr 19, 2012
I have an Cisco EA2700 router and a Motorola SB6121 modem. If I'm connected to the router wirelessly or through any of the lan ports, I can't visit the modem's diagnostics page at 192.168.100.1. If I connect directly to the modem, it works fine. Also I cannot ping the modem through the router, just get a timeout. My ISP is Comcast.
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Sep 20, 2012
I have tried all the speed test sites and tried downloads with and without my EA2700. Every test shows about half the perfomance when connected through the router. My speed tests at speedtest.net with a direct connection are in the 21-26Mbps range, the same tests run about a minute later through the EA2700 fall in the 10-12Mbps range with spikes up to 17Mbps.I've reset the router and modem.I've gone back to the 1.0.14.129982 Firmware (which it's currently on)I've set the MTU everywhere from 1400 to 1500 (literally EVERY setting for at least a couple of hours) it is 1492 currently. None of these have worked. In addition, when a large stream starts, such as a Steam download, I will lose ALL connectivity. Going in to Network and Sharing and clicking to connect to the internet restores the connection, no need to reset any hardware (which is odd in itself). I have had MANY routers over the years and I've all but exhausted support with service provider as the connection is solid if I eliminate the router.Main machine is a Windows 7 Home edition Total of 5 machines, 3 of which see regular use All machines go through a Trendnet 16 port switch and performance is the same direct or through the switch I m on Brighthouse in Central Florida and have all but exhausted their support.
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Sep 11, 2012
I recently bought an EA2700 in hopes that it will make my connection faster, stronger signal and stable. However, this is not the case. The connections keeps dropping and the range is the same as my Verizon-FiOS router. Anyway, I'm hoping that a fix be distributed to address this issue. I can't return my router to the vendor anymore.
Now, since I have two routers, I want to be able to leverage EA2700's dual-band feature and the Guest-access feature but I can't make this as a main router since my FiOS router should still be able to supply IP addresses to my cable boxes, thus, I can't configure it as a Bridge. I'm thinking if I just split the IP distribution as follows:
FiOS router: 192.168.1.2-110
EA2700: 192.168.1.111-150
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