Linksys Wireless Router :: Ea6500 - Smart Wifi Device List Incorrect
Feb 27, 2013
The smart wi-fi app Device List indicates Local Network = 0 (that's incorrect) and Guest Network = 0 (that's correct). When i click Connected Devices for My Network, i see a list of devices but everything indicates 'Offline' and that of course is incorrect.How can i upgrade this software? I recently installed EA6500 and due to being slow, it was recommended to set back to factory default. That process did no go well, so i hope it is not necessary again. This router is not any better then the wrt320N so i am disappointed.
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Feb 16, 2013
I recently upgraded my Wi-Fi router to an EA3500 and am controlling it using Smart Wi-Fi running on a wired Windows 7 machine.So far, I have been able to add devices to the network without issue and each of those connections works fine. All, except my TV, have been Windows 7 based machines. Smart Wi-Fi Device List has been able to "see" each device and I have been able to add them to that list as well.
I am attempting to add a Windows 8 desktop computer to the network which is using a external USB wireless adapter. That computer can see and connect to the network through the EA3500 and the connection seems to work fine. The only issue is that its adapter does not show up in the Device List.
1) Does the Device List do anything else besides showing a list of devices I chosen to add to my network?
2) How do I get my Windows 8 wireless adapter to show up in the Device List?
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Jan 28, 2013
I have been trying to enable the Smart WiFi account for my EA6500 router. I have gone online and established a Smart WiFi account but am unable to associate my EA6500 with the account. I downloaded the tool off the Linksys support site but received the following error message:Error code: 0x82BF010CError description: The connected gateway is not a router.Model name: EA6500Model description: unknownSerial number: unknownFirmware version: unknownOperating system: Windows 7 (64-bit) SP 1Software version: 2.0.12332.0Connection type (WAN): unknownIP address (LAN): 192.168.1.254IP address (WAN): unknownComputer IP address: 192.168.1.67? I have DHCP disabled on the EA6500.
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Mar 4, 2013
My Linksys EA6500 could not connect to the internet and have been getting 502 badgate.
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Feb 19, 2013
Since a couple of weeks I have a linksys EA6500. When I go to the device list to see which devices are online the device list is not displayig the correct data. I see devices online that are offline and also devices are offline that are at the moment online. When I try to delete a device that is offline in the list I get error 2315. I have that error in the local and cloud interface. The list has a frozen state from a particular moment.
When I reboot the router then all devices in the list have status offline and the device list stays that way. Nothing gets online anymore or will be added. When I reset the router to factory default all keeps working without problems for approximately 24 hours and after that the problem occurs again. The list freezes again and you are not able to delete a device.
I searched the forums but no one has this problem. I only can find a post that describes my problem but for them a reset worked. In my case a factory reset works also but the problem keeps coming back.
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Dec 18, 2012
I have the Linksys EA6500 with the latest firmware and have a question regarding the device list connection status.Currently, I am seeing devices in the list that have a connection status of live, but they are not even within my home network. What is the update/cycle time for the device list actually checking connection status of a device?In my situation, it has been 3 days (72 hours) since the two device showing as connected have not been connected to my home network/router. Noticed that this inaccurate connection status for these devices is also contributing to the Device Monitr app not showing correct device connection status info.
Would like to have real-time device connection status if possible. This device list is great way to know when device get connected or disconnected which let me know when my kids get home from school or using game console when should be doing homework.
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Nov 20, 2012
Do I need to portforward a port for logging into my Linksys EA6500 smart wifi router from outside home? I can only login when I'm om LAN or wifi..Another question: Can I only login to the same router using an app? Isn't there a way to login via browser?
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Mar 9, 2013
have a problem with my EA6500 router. I can't connect to the internet, the connexion works fine. But, everytime i go on the smart wifi login page, i enter my login and password and then i'm asked to download the software for my EA6500 and to associate it with my account. The problem is that i just can't update it manually because i couldn't ever go on the tools page. Never.So i'm here with a great router but i can't configure it. I asked the support service several times but they always asked me to reset the router. Nothing changes.I 'm still unable to process after the login page, i have created a account successfully, i can login but everytime i just get stucked at " Associate your router with your account" page. My only options there is to click on OKAY or a link to download the firmware on Linksys support. I get the firmware but i can't install it because i can't go in the administrative page.
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Jan 2, 2013
I am using a EA4500 and use Linksys Smart Wi-Fi to manage the device. In the household we have multiple Apple i devices. Somehow the Linksys Smart Wi-Fi combined two separte i devices (iPhone 5 and a 4th generation iTouch) to one user.The devices actually have different names, but the Smart Wi-Fi is combining them into one device. So I can't use Parental Controls on one of the devices.
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Mar 26, 2013
I've Linksys EA6500 router and tried to connect my Smart TV (Samsung UE-40EH5307) via cable.DHCP server is turned on
1. TV can't get IP address
2. When I entered IP, Gateway, DNS manualy in my TV it connects to router but not to internet.
3. When I switch cable to my laptop it registered and get dynamic IP without any problem.
4. I've insert WIFI adapter into TV and it connected and got dynamic IP without any problem.
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Mar 31, 2013
I am new to the forum and Linksys products. i have always been a Netgear fan. What brings me to Linksys is the Smart WIFI parental controls. My children have iPod touch and Kindle Fire. I want to "manage" the content (Youtube, internet, etc..) on these devices. I want to be able to control when they have access to the WIFI and when they don't. Another words, I want to go the router web interface and find the device and turn OFF the connection without affecting the rest of the house.
I was looking at EA6500 router as a pontential new router. Would this router give me the control I need?
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Sep 14, 2012
I have several devices connected to my Linksys EA4500. Two of them are my Apple Mac Pro and my Logitech Squeezebox Radio. For some reason, in 'Device List', my Apple Mac Pro has the manufacturer 'Logitech' and the model 'Squeezebox Radio'. As for my Logitech Squeezebox Radio, it doesn't have a manufacturer nor a model. It appears that there is a mix up with these two devices. I have cross checked the IP addresses and MAC addresses displayed in Cisco Connect Cloud with those displayed on the devices and they match - so it's not a case of mixed up names. Could this be an issue with Cisco Connect Cloud?
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Apr 30, 2013
I have an EA6500 and have three AppleTV... all three generations.l I also have a DirecTV Genie and DirecTV HD-DVR that, together, provide whole-house viewing. When I first setup the EA6400 based network, all three AppleTVs were listed and my whole-house viewing worked. This past Saturday, however, that changed, when I couldn't see the programs recorded on the HD-DVR, from the Genie. My troubleshooting determined one of the AppleTVs had been assigned the same address as the HD-DVR upstairs and that the HD-DVR wasn't listed as being connected. Once I reset everything, the IPs resolved and the whole-house viewing was resolved, however, none of the AppleTVs are listed as connected, even though they are. I can check the connections by the AppleTV device and see that they do, indeed, have an IP address, and I can view material from the iTunes cloud or stored on another PC in the local network. I reset everything again, but to no avail. No AppleTV devies show as connected from Smart Wi-Fi. The AppeTVs are all wired to the LAN... not wireless.
So, the question is, is there a fix to get AppleTV devices to list? All of my devices and router have the lastest firmware. BTW, I had a WRT610N, which I'm now useing as an access point, didn't have this issue.
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Oct 14, 2012
I got the new EA6500. For the last few days I've noticed there are multiple devices showing under one device with different IP addresses. In the beginning they show up individually with their own device names, then somehow combine. Each device is different ie. computer, phone, DirecTV box, etc. I did a hard reset, re-flash and still it keeps happening.
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Dec 9, 2012
Once your devices start showing up in your device list make a DHCP reservation for each device. (after confirming that no other devices are listed under it).
If you have a device that has multiple MAC & ip addresses under it you MUST first determine what the devices are listed & power-down before you can delete the device. Also note that some wired devices will still show as connected so you must have to either power down the device by pulling Th power cord OR disconnect the ethernet cable.
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Nov 27, 2012
I have an EA4500 and am using Cisco Connect Cloud software. Its working mostly fine except that I have one device on the network that will not show up in the device list. This is not an issue in itself and normally I would ignore (although it used to show up when I forst got the router) however..
The device is a WDTVLive media unit and required access to windows shares on a media server. Now the WDTVLive device is server an ip address by the router and is available from everywhere on my network but every couple of days it loses the capacity to search windows shares.
I know what you are thinking and I initially thought the same, this is an issue with the WDTVLive box. However one day I spent a few hours trying to resolve (Am an IT Consultant and know a little about networks) and found that I could not fix the issue. I then rebooted the router and it started working. I have since confirmed that every time it breaks I have to reboot the router.
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Aug 8, 2012
I have a cisco EA2700. How to clear the connected devices list?I want to use the parental controls, but when I look at the list it shows every device that was ever connected to my wireless.
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Oct 19, 2012
I'm trying to limit my kids' access to the internet during the night, since I caught them plugging their laptops and the Xbox into the router's Ethernet ports late at night so they could circumvent the wireless guest access. The problem is, I only have 5 available control slots and the list of devices I browse to choose from is vague at best. Half of the devices listed in parental controls say "Network Device" and the other half say "iPhone" or "iPad". Isn't there an easy way to choose the correct devices to restrict, like by IP or MAC address? And if not, why is this so confusing and difficult? I have a family of 10 in my house and everyone is connecting with their own phn or 3 iPads, 2 laptops, 2 desktop PCs, 1 Xbox and 1 PS3.I tried limiting the DHCP Reservation list, but that seems to only affect the wireless access, not the 4 ethernet port connections.
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Dec 22, 2012
I ran the upgrade program this morning to upgrade my EA4500 to use the cloud based software. The router is back online and everything appears ok but the program is still running and the progress is sitting at 95%. It's been like this for the past 15 minutes.
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Mar 18, 2013
I've just updated my router (E4200v2) to the smart wi-fi firmware and it seems I can only properly access it in the "local" mode (by that I mean that I can edit some of the properties such as wifi settings).If I try to login through the cloud / smart wifi account i only get the empty screen, no options, no widgets, nothing (see the included picture).
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Apr 23, 2012
I connected my router to a new computer. The computer is connected to the Internet.My SmartPhone won't connect via the router.
I logged in to the router from my cell and entered the password.The cell says the following over and over without connecting: ScanningObtaining IP address from routerDisconnectedConnectingScanning ... over & overHow can I connect my Samsung GAlaxy SII Skyrocket to my WiFi router [WRT54GS]?
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Jan 8, 2013
I've noticed that my E4200v2 Smart-Wifi cloud doesn't show all the devices that are connected to my router.To test, last night we turned on EVERYTHING....4 iPod Touches, 2 Xbox's, 1 Blu-ray player connected to Netflix, 1 Directly receiver, 4 laptops,1 desktop,1 iPhone, and made sure all of them were connected to the Wi-fi and actually streaming / downloading/playing something the Smart WiFi only recognized about half of them as being connected. I rebooted the router and it picked up a few more but never accounted for all the devices connected.
If you can't account for all the devices connected to your network, setting-up up reliable Parental Controls is almost impossible.Very disappointed and about ready to start looking for another brand of router. Sad, as I've been with Cisco/Linksys for over a decade and been very satisfied in the past.
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Apr 20, 2013
Last Sunday, I put lots of music files into usb storage, a external harddrive linked to EA4500. which is WD element 3T.Last Wednesday, I re-organize file folders. And then yesterday(Friday), I found all my files were lost.
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Apr 24, 2013
I have configured my new EA2700 successfully, upgraded the firmware to Smart Wi-Fi, can access it locally and configure anything as expected.
However, when I log on with my (validated) Smart Wi-Fi account, I am always stuck at this page (see screenshot below):
- Logon to [URL] works fine
- The I am redirected to this page
- Now I can only click OK
- Logon again to [URL] --> start over again...
The firmware is the latest version 1.1.39.145204 and no other updates are found. I tried IE and Firefox --> same result.
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Apr 2, 2013
I use the Smart Wi-Fi app on my iPad3 (IOS 6.1.3) to access my EA4500 remotely.When I want to add a port forwarding, it shows always 192.168 as start of the ip address related to the ports. But I have a 10.71 network installed and cannot change the 192.168 to 10.71. I suppose this is a bug.
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Mar 30, 2013
I just purchased the EA4500 router and went through the setup with no issues. The only problem is I cannot access the router either locally or through the Smart Wifi dashboard. Everytime I go to the page with "Access Router", enter the password and clikc the "Submit" button it does nothing...no incorrect password prompt or idle prompt...almost like the page is broken somehow. I've done all of the usual, restart router, restart PC, restart cable modem, etc. and always having the same result.
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Apr 17, 2013
I purchased this Router about 2 weeks ago as a phased upgrade of our Home Network, primarily to enhance media streaming. It has the latest firmware preinstalled from the factory. Prior to the purchase and installation of the EA4500 Router I replaced my old Motorola SurfBoard SB6120 DOCSIS 3.0 Cable Modem with a Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem. My old Linksys E2000 Router worked perfectly with the SB6141, with the exception that the E2000 wasn’t IPv6 enabled, but does have 10/100/1000Base-T Ethernet (RJ-45) and Internet ports.
The EA4500 has been installed for about 10 days and seems to have improved local network speeds and I don’t seem to be having any Internet connectivity issues. However, there are some disturbing issues with the EA4500 and the AE3000 I purchased. There are 11 devices connected through the Router; a Dell Desktop (wireless with the AE3000), a Dell Desktop (Ethernet), a Dell Laptop (wireless), 2 Canon Printers (1 Ethernet and 1 Wireless), 2 Western Digital 1TB MyBookLive Network Drives (both Ethernet), a WD TV Live Streaming Media Player (wireless), an Apple TV media player (wireless), an iPad (wireless), and an Android Smartphone (wireless).
Issue 1 – The Linksys Smart Wi-Fi interface appears to be unreliable at times!!! I’ve read about this problem here on the Community involving the EA6500, so I don’t know if this is a Linksys Server issue, as suggested in a few responses, or a bug in the Router firmware, or defective hardware. However, when the interface locks up, it can’t be accessed from a wireless or wired connection. Usually, powering down the Router and then powering it back up and restart will allow it to function again. However, at times before the interface completely locks up it shows either just a white screen or the security screen will show no firewall features enabled. This is a little scary, so I’ll do a complete reset and setup; this is becoming a pain in the rear! Is there any hope for this being fixed, in this Router, not the next generation?
Issue 2 - All of my network devices show up in the Router’s Device List. Except for the Apple devices they also show up, when they are online, in Windows 7 Explorer under Network and when you click on Network they are correctly displayed as Computers, Media Devices, Network Infrastructure, or Storage. However, when you click on “Open Network and Sharing Center” and then click on “See Full Map”; it fails with the response “Windows cannot create the network map. Responses from other devices on the network are delayed or there is an incompatible router on the network”; no device map is shown. When I follow the link for more information, the only thing that stands out is “A device on the network, such as a hub or switch, is not working properly or is not compatible with the Link Layer Topology Discovery (LLTD) protocol, which Windows uses to create the map. To fix this problem, disable the device, turn it off, or remove it from your network”. All of my network devices showed up on the Network Map with the old E2000. This issue is the same on all of my computers, either wired or wireless.
I’m having with the EA4500 and the AE3000; they are both probably going back to Amazon.
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Dec 27, 2012
Is there any way to make networks hidden through the WiFi Smart software? I have a Cisco Linksys E4200V2. I have gone through everything to try figure out how to make my S.S.I.D. to not be broadcasted, but seems like the only way to make it hidden is to use the Origonal Firmware make it as hidden, then install the New Firmware and software. Seems like Cisco may have missed this option. I do know a lot of people would prefer their Networks hidden for a little security. I know it isn't much, cause if someone wants to get that info it's not hard to get it. But for people who don't know or don't want to waste all the time to find the Hidden Network name can be turned away, for going through that extra step.
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Jan 2, 2013
I just setup my new Cisco EA4500 and upgraded to latest firmware and signed up for my account.Local access to the router works fine and I see the Smart Wi-Fi admin/config interface However when I try to go to the following site: url...To access Linksys Smart Wi-Fi Tools, your router <em>requires</em> the <a href="url...Series Linksys Smart Wi-Fi Firmware</a> and you will need to associate your router with your Linksys Smart Wi-Fi account.On a computer or device connected to your router, open url... and follow the instructions. This requires that you enter the router password so have that ready.
However I see no way to perform the association step - my account exists and my router is configured.I am doing all this behind this router wi-fi network not remotely.
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Dec 3, 2012
Region : France
Model : TD-W8968
Hardware Version : V1
Firmware Version : TD-W8968_V1_120926
ISP : SFR
Device in question: siemans C610 IP voip phone
Configuration:
* The C610 is directly connected to TD W8968 via the ethernet port number 3 >> ethernet port number 1 is connected to the devolo homeplug 200AVPLUS . The PC is at the other end of the homeplug network
* The DHCP address starts at 192.168.1.100 - 192.168.1.199.
Symptom:
1. It takes a long time (about 2-3 minutes) for the C610IP to obtain the IP address of 192.168.1.100 after the synchronisation of the ADSL line is finished 2. In the DHCP client list, I could only see the IP address of the PC (192.168.1.101) but not the C610 IP. However, if I type 192.168.1.100, I could access to the configuration page of the C610 IP. - I only managed to see the C610IP once in the DHCP client list.
I tried to unplug -> replug the router but to no avail.
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Mar 19, 2013
To preface this message I need to state that I am functionally illiterate when it comes to any kind of networking. I just replaced an old Linksys wireless-G router with a new Linksys EA6500 router. My needs are as follows: I am connecting 4 desktop computers (two personal and two business) via Ethernet cables. In addition there will be three smart phones, two DVD players and one game console connected wirelessly. In the future I will add a printer, hard drive and more wireless devices. After installing the hardware and running the setup disk all four computers wired with Ethernet cables worked fine (although they are not set up to communicate or share files with one another - they only need to access the internet. My problem is with the wireless connectivity. I cannot get any one of the wireless devices to work.
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Dec 30, 2012
Since I have installed my new router, a Linksys EA6500, I have many problems to connect to my Exchange Server, which is located in my house, via Wifi. I tried to synchronize my Iphone and my Samsung tablet but it won't work. Most of the times I get the message that the Exchange server cannot be connected. When I turn off my Wifi en connect via my mobile provider I have no problems. When I am on a third party wifi I also can connect my server. Seems my own wifi causes lots of problems.
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Mar 21, 2013
Although EA6500 states support for WPA devices it appears that some B devices (like HP Wi-Fi printer PSC 2510) are not supported. The lack of support seems due to the lack of WPA with TKIP encryption, only the newer EAS encryption appears to be available.
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