Linksys Wireless Router :: Ea3500 Smart Wifi Device List Not Finding Windows
Feb 16, 2013
I recently upgraded my Wi-Fi router to an EA3500 and am controlling it using Smart Wi-Fi running on a wired Windows 7 machine.So far, I have been able to add devices to the network without issue and each of those connections works fine. All, except my TV, have been Windows 7 based machines. Smart Wi-Fi Device List has been able to "see" each device and I have been able to add them to that list as well.
I am attempting to add a Windows 8 desktop computer to the network which is using a external USB wireless adapter. That computer can see and connect to the network through the EA3500 and the connection seems to work fine. The only issue is that its adapter does not show up in the Device List.
1) Does the Device List do anything else besides showing a list of devices I chosen to add to my network?
2) How do I get my Windows 8 wireless adapter to show up in the Device List?
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Feb 27, 2013
The smart wi-fi app Device List indicates Local Network = 0 (that's incorrect) and Guest Network = 0 (that's correct). When i click Connected Devices for My Network, i see a list of devices but everything indicates 'Offline' and that of course is incorrect.How can i upgrade this software? I recently installed EA6500 and due to being slow, it was recommended to set back to factory default. That process did no go well, so i hope it is not necessary again. This router is not any better then the wrt320N so i am disappointed.
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Jan 2, 2013
I am using a EA4500 and use Linksys Smart Wi-Fi to manage the device. In the household we have multiple Apple i devices. Somehow the Linksys Smart Wi-Fi combined two separte i devices (iPhone 5 and a 4th generation iTouch) to one user.The devices actually have different names, but the Smart Wi-Fi is combining them into one device. So I can't use Parental Controls on one of the devices.
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Apr 17, 2013
I purchased this Router about 2 weeks ago as a phased upgrade of our Home Network, primarily to enhance media streaming. It has the latest firmware preinstalled from the factory. Prior to the purchase and installation of the EA4500 Router I replaced my old Motorola SurfBoard SB6120 DOCSIS 3.0 Cable Modem with a Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem. My old Linksys E2000 Router worked perfectly with the SB6141, with the exception that the E2000 wasn’t IPv6 enabled, but does have 10/100/1000Base-T Ethernet (RJ-45) and Internet ports.
The EA4500 has been installed for about 10 days and seems to have improved local network speeds and I don’t seem to be having any Internet connectivity issues. However, there are some disturbing issues with the EA4500 and the AE3000 I purchased. There are 11 devices connected through the Router; a Dell Desktop (wireless with the AE3000), a Dell Desktop (Ethernet), a Dell Laptop (wireless), 2 Canon Printers (1 Ethernet and 1 Wireless), 2 Western Digital 1TB MyBookLive Network Drives (both Ethernet), a WD TV Live Streaming Media Player (wireless), an Apple TV media player (wireless), an iPad (wireless), and an Android Smartphone (wireless).
Issue 1 – The Linksys Smart Wi-Fi interface appears to be unreliable at times!!! I’ve read about this problem here on the Community involving the EA6500, so I don’t know if this is a Linksys Server issue, as suggested in a few responses, or a bug in the Router firmware, or defective hardware. However, when the interface locks up, it can’t be accessed from a wireless or wired connection. Usually, powering down the Router and then powering it back up and restart will allow it to function again. However, at times before the interface completely locks up it shows either just a white screen or the security screen will show no firewall features enabled. This is a little scary, so I’ll do a complete reset and setup; this is becoming a pain in the rear! Is there any hope for this being fixed, in this Router, not the next generation?
Issue 2 - All of my network devices show up in the Router’s Device List. Except for the Apple devices they also show up, when they are online, in Windows 7 Explorer under Network and when you click on Network they are correctly displayed as Computers, Media Devices, Network Infrastructure, or Storage. However, when you click on “Open Network and Sharing Center” and then click on “See Full Map”; it fails with the response “Windows cannot create the network map. Responses from other devices on the network are delayed or there is an incompatible router on the network”; no device map is shown. When I follow the link for more information, the only thing that stands out is “A device on the network, such as a hub or switch, is not working properly or is not compatible with the Link Layer Topology Discovery (LLTD) protocol, which Windows uses to create the map. To fix this problem, disable the device, turn it off, or remove it from your network”. All of my network devices showed up on the Network Map with the old E2000. This issue is the same on all of my computers, either wired or wireless.
I’m having with the EA4500 and the AE3000; they are both probably going back to Amazon.
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Jan 5, 2012
I have the WRT160N router for 3.5 yrs and it's worked perfectly since installing it. About two weeks ago it began intermittently dropping cable connection. First few times I thought I could resolve it by unplugging/plugging router & modem so they can "re-syn" to the cable connection. That still works but now it occurs sometimes multiple times within a few minutes/hours and then won't happen again for an entire day/days. The other day I had connectivity but instead of the usual 5 bars I only had 3 while using my laptop in the same spot in the house as usual.
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Dec 22, 2012
I have full signal strength but I can't connect to the internet from any device. Internet works fine when connected directly to devices. Devices will show an IP address but will not connect to the internet. The first router worked fine for about a year and did the same thing so I replaced it but now after 1 month, this router is doing the same thing!
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Apr 26, 2013
Under Devices, I find that my Apple laptop (WIFI connection) and our Dell Desktop (LAN) connection are considered the same device. The operating system the EA3500 shows for this device is the apple IOS system both connections and address numbers appear in this device. This makes it impossible to set up separate parental control settings on each computer. What could I do to get the EA3500 to recognize these as separate devices? I have already tried forcing the WIFI network address of the Apple to another address. All that happened was the device address updated in on the EA3500 device list, but the LAN and WIFI addresses remained together still under the same device name and MAC OS on the device list.
I have the latest firmware loaded on my EA3500. This was not an issue previously when I ran the old firmware. Below is a what I see in the device listing showing the LAN address for the Dell and WIFI address for the Apple all on the same screen. When I turn one device off, the respective entry goes away. Only when both computers are off does the single device entry on the EA3500 reflect being offline.
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Sep 26, 2012
Experienced problems with guest network not showing up as an available network on a device (laptop, iPad, etc)?I double checked if guest network is enabled on a EA3500 router. What other steps can I take?
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Nov 27, 2012
I have an EA4500 and am using Cisco Connect Cloud software. Its working mostly fine except that I have one device on the network that will not show up in the device list. This is not an issue in itself and normally I would ignore (although it used to show up when I forst got the router) however..
The device is a WDTVLive media unit and required access to windows shares on a media server. Now the WDTVLive device is server an ip address by the router and is available from everywhere on my network but every couple of days it loses the capacity to search windows shares.
I know what you are thinking and I initially thought the same, this is an issue with the WDTVLive box. However one day I spent a few hours trying to resolve (Am an IT Consultant and know a little about networks) and found that I could not fix the issue. I then rebooted the router and it started working. I have since confirmed that every time it breaks I have to reboot the router.
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Aug 8, 2012
I have a cisco EA2700. How to clear the connected devices list?I want to use the parental controls, but when I look at the list it shows every device that was ever connected to my wireless.
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Oct 19, 2012
I'm trying to limit my kids' access to the internet during the night, since I caught them plugging their laptops and the Xbox into the router's Ethernet ports late at night so they could circumvent the wireless guest access. The problem is, I only have 5 available control slots and the list of devices I browse to choose from is vague at best. Half of the devices listed in parental controls say "Network Device" and the other half say "iPhone" or "iPad". Isn't there an easy way to choose the correct devices to restrict, like by IP or MAC address? And if not, why is this so confusing and difficult? I have a family of 10 in my house and everyone is connecting with their own phn or 3 iPads, 2 laptops, 2 desktop PCs, 1 Xbox and 1 PS3.I tried limiting the DHCP Reservation list, but that seems to only affect the wireless access, not the 4 ethernet port connections.
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Feb 19, 2013
Since a couple of weeks I have a linksys EA6500. When I go to the device list to see which devices are online the device list is not displayig the correct data. I see devices online that are offline and also devices are offline that are at the moment online. When I try to delete a device that is offline in the list I get error 2315. I have that error in the local and cloud interface. The list has a frozen state from a particular moment.
When I reboot the router then all devices in the list have status offline and the device list stays that way. Nothing gets online anymore or will be added. When I reset the router to factory default all keeps working without problems for approximately 24 hours and after that the problem occurs again. The list freezes again and you are not able to delete a device.
I searched the forums but no one has this problem. I only can find a post that describes my problem but for them a reset worked. In my case a factory reset works also but the problem keeps coming back.
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Dec 18, 2012
I have the Linksys EA6500 with the latest firmware and have a question regarding the device list connection status.Currently, I am seeing devices in the list that have a connection status of live, but they are not even within my home network. What is the update/cycle time for the device list actually checking connection status of a device?In my situation, it has been 3 days (72 hours) since the two device showing as connected have not been connected to my home network/router. Noticed that this inaccurate connection status for these devices is also contributing to the Device Monitr app not showing correct device connection status info.
Would like to have real-time device connection status if possible. This device list is great way to know when device get connected or disconnected which let me know when my kids get home from school or using game console when should be doing homework.
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Jan 28, 2013
I have been trying to enable the Smart WiFi account for my EA6500 router. I have gone online and established a Smart WiFi account but am unable to associate my EA6500 with the account. I downloaded the tool off the Linksys support site but received the following error message:Error code: 0x82BF010CError description: The connected gateway is not a router.Model name: EA6500Model description: unknownSerial number: unknownFirmware version: unknownOperating system: Windows 7 (64-bit) SP 1Software version: 2.0.12332.0Connection type (WAN): unknownIP address (LAN): 192.168.1.254IP address (WAN): unknownComputer IP address: 192.168.1.67? I have DHCP disabled on the EA6500.
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Mar 4, 2013
My Linksys EA6500 could not connect to the internet and have been getting 502 badgate.
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Dec 22, 2012
I ran the upgrade program this morning to upgrade my EA4500 to use the cloud based software. The router is back online and everything appears ok but the program is still running and the progress is sitting at 95%. It's been like this for the past 15 minutes.
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Jul 18, 2012
System:
HP Pavilion dv7-6135dx Ent Pc Win7 Home Prem 64
Motorola Surfboard Modem
Linksys EA3500 Router
Netgear 10/100 24 port switch
my wife bought me this EA3500 for Father's Day this year. It's only been hooked up for a couple of weeks (we were in the middle of a move during Father's Day), but now I have no wifi on either band. My wife can no longer connect to it either. We have tried completely resetting it, we have reset the modem, the switch, laptops, everything. Still no wifi. It worked out of the box, but now we have nothing. Does HP needs a certain type of driver? Our iPhones show connected and surf the brower's and FB app with no issues while in wifi mode, but then again, I can pull the ethernet from the internet port and the phone's still show connected (good job, iOS).Cable from main splitter runs to basement where the modem is located. Modem ethernet feed up a wall to a wall plate where the router is. Router then feeds back to the switch. The switch then sends the IP throughout the house for the LAN lines, and the EA3500 feeds all of the wireless devices (used to). So, Cable box, modem, router, switch. Router is currently good for LAN only. I am connected to it via LAN right now, 2 feet from my laptop.
In connections:IPv4/IPv6 both "No Internet Access" (for IPv4, if you change a setting in the setup, it becomes "Internet Access" for about 3 seconds.)Media State: EnabledSpeed: Alternates between 72Mbps and 144Mbps
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Mar 18, 2013
I've just updated my router (E4200v2) to the smart wi-fi firmware and it seems I can only properly access it in the "local" mode (by that I mean that I can edit some of the properties such as wifi settings).If I try to login through the cloud / smart wifi account i only get the empty screen, no options, no widgets, nothing (see the included picture).
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Apr 23, 2012
I connected my router to a new computer. The computer is connected to the Internet.My SmartPhone won't connect via the router.
I logged in to the router from my cell and entered the password.The cell says the following over and over without connecting: ScanningObtaining IP address from routerDisconnectedConnectingScanning ... over & overHow can I connect my Samsung GAlaxy SII Skyrocket to my WiFi router [WRT54GS]?
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Nov 20, 2012
Do I need to portforward a port for logging into my Linksys EA6500 smart wifi router from outside home? I can only login when I'm om LAN or wifi..Another question: Can I only login to the same router using an app? Isn't there a way to login via browser?
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Mar 9, 2013
have a problem with my EA6500 router. I can't connect to the internet, the connexion works fine. But, everytime i go on the smart wifi login page, i enter my login and password and then i'm asked to download the software for my EA6500 and to associate it with my account. The problem is that i just can't update it manually because i couldn't ever go on the tools page. Never.So i'm here with a great router but i can't configure it. I asked the support service several times but they always asked me to reset the router. Nothing changes.I 'm still unable to process after the login page, i have created a account successfully, i can login but everytime i just get stucked at " Associate your router with your account" page. My only options there is to click on OKAY or a link to download the firmware on Linksys support. I get the firmware but i can't install it because i can't go in the administrative page.
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Jan 8, 2013
I've noticed that my E4200v2 Smart-Wifi cloud doesn't show all the devices that are connected to my router.To test, last night we turned on EVERYTHING....4 iPod Touches, 2 Xbox's, 1 Blu-ray player connected to Netflix, 1 Directly receiver, 4 laptops,1 desktop,1 iPhone, and made sure all of them were connected to the Wi-fi and actually streaming / downloading/playing something the Smart WiFi only recognized about half of them as being connected. I rebooted the router and it picked up a few more but never accounted for all the devices connected.
If you can't account for all the devices connected to your network, setting-up up reliable Parental Controls is almost impossible.Very disappointed and about ready to start looking for another brand of router. Sad, as I've been with Cisco/Linksys for over a decade and been very satisfied in the past.
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Apr 20, 2013
Last Sunday, I put lots of music files into usb storage, a external harddrive linked to EA4500. which is WD element 3T.Last Wednesday, I re-organize file folders. And then yesterday(Friday), I found all my files were lost.
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Apr 24, 2013
I have configured my new EA2700 successfully, upgraded the firmware to Smart Wi-Fi, can access it locally and configure anything as expected.
However, when I log on with my (validated) Smart Wi-Fi account, I am always stuck at this page (see screenshot below):
- Logon to [URL] works fine
- The I am redirected to this page
- Now I can only click OK
- Logon again to [URL] --> start over again...
The firmware is the latest version 1.1.39.145204 and no other updates are found. I tried IE and Firefox --> same result.
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Apr 2, 2013
I use the Smart Wi-Fi app on my iPad3 (IOS 6.1.3) to access my EA4500 remotely.When I want to add a port forwarding, it shows always 192.168 as start of the ip address related to the ports. But I have a 10.71 network installed and cannot change the 192.168 to 10.71. I suppose this is a bug.
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Mar 30, 2013
I just purchased the EA4500 router and went through the setup with no issues. The only problem is I cannot access the router either locally or through the Smart Wifi dashboard. Everytime I go to the page with "Access Router", enter the password and clikc the "Submit" button it does nothing...no incorrect password prompt or idle prompt...almost like the page is broken somehow. I've done all of the usual, restart router, restart PC, restart cable modem, etc. and always having the same result.
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Dec 15, 2012
i've recently upgraded from E3200 as i wanted slightly faster and more reliable router, only to find out this one is more troublesome then the older model.
Upgraded to latest firmware:
EA Series Linksys Smart Wi-Fi Firmware
11/19/2012
Ver.1.1.39.145204
i've excellent WIFI reception - setup 2.4GHz and 5GHz networks (diffrent SSID). i've few apple computers on the WIFI, and ipod touch 5th gen with iOS 6.01.Seems that often when i browse web on the ipod, the WIFI drops (takes about 60s to reconnect - almost as if the router is rebooting). But it's not conclusive and unpredictable. It also happens just with the computers when browsing web.
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Jan 3, 2013
I am using a brand new Linksys EA3500. We have 2 laptops connecting to it. One is an older XP machine which never has any problem. The other, a Vista machine, periodically drops the connection to the internet when connecting wirelessly. It never loses the connection to the Linksys EA3500 router, it just says "Access: local" and there is no internet. If I plug the Vista machine in wired to the router it works fine. I've tried my old router and I don't get this problem, which leads me to believe that my wireless adapter is functioning properly on the Vista machine.
When the vista machine drops the internet, I can still get into the router configuration at 192.168.1.1, but when I click on the tab which says wireless it sometimes says: "Router not found. You are not connected to your router." It says this despite the fact that I am connected to the router?I've tried reinstalling Windows, that didn't make any difference. I am convinced that it is a problem with the router, but I can't find any settings to adjust which remedy the situation. Of coarse, I've tried reseting my modem and Router many times...doesn't resolve the issue. I've also gone into DOS and done an ipconfig release_all and renew_all.
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Feb 16, 2013
All of us connect effortlessly to wifi via the EA3500. All of us, however, also have iPhones, and yet none of us can get on wifi with our iPhones. Apple insists the problem is on the Cisco side, not the Apple side, and I have to agree with them because all of the iPhones connect effortlessly to wifi everywhere else it is available. I tried contacting Cisco support, but they wound up telling me that if I paid them they might be able to assist, since the router is outside the warranty period. (I tried explaining to them that I didn't know about the extent of the problem until 10 days ago My wife simply uses her mac; none of my daughters lives here and only one of them had an iPhone until ten days ago when I purchased the other ones. But that was to no avail.) Why no one can get on wifi with iPhones when they can, simply and effortlessly, with the PC, the iPad, and their macs?
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Dec 27, 2012
Is there any way to make networks hidden through the WiFi Smart software? I have a Cisco Linksys E4200V2. I have gone through everything to try figure out how to make my S.S.I.D. to not be broadcasted, but seems like the only way to make it hidden is to use the Origonal Firmware make it as hidden, then install the New Firmware and software. Seems like Cisco may have missed this option. I do know a lot of people would prefer their Networks hidden for a little security. I know it isn't much, cause if someone wants to get that info it's not hard to get it. But for people who don't know or don't want to waste all the time to find the Hidden Network name can be turned away, for going through that extra step.
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Jan 2, 2013
I just setup my new Cisco EA4500 and upgraded to latest firmware and signed up for my account.Local access to the router works fine and I see the Smart Wi-Fi admin/config interface However when I try to go to the following site: url...To access Linksys Smart Wi-Fi Tools, your router <em>requires</em> the <a href="url...Series Linksys Smart Wi-Fi Firmware</a> and you will need to associate your router with your Linksys Smart Wi-Fi account.On a computer or device connected to your router, open url... and follow the instructions. This requires that you enter the router password so have that ready.
However I see no way to perform the association step - my account exists and my router is configured.I am doing all this behind this router wi-fi network not remotely.
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Aug 11, 2012
I own a CISCO Linksys 3500 router I use in my home. Every time there is a power outage, the router stops working. The only way I have managed to get it to restart is to remove the software, disconnect the router and then re installed and set up the router again
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Sep 16, 2012
I have just purchased a new EA3500 router and have fairly painlessly managed to get my desktop (running Windows XP), my lap top (running Windows 7), ipads 1 and 2 and blackberry all to connect to the wireless hub. I even have it talking to a WD 1T external hard drive.
BUT try as I might I can't get an old sony vaio running windows 2000 professional to connect to the internet. It talkes to the box and even allows the lap top to hop on as a guest but it goes through to a guest sign on web page and no matter what combination of passwords (i am sure i have the write guest sign on) it just refuses to actually connect. I never had a problem connection to our previous wireles router.
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