Linksys Wireless Router :: Ea3500 Wifi Keeps Dropping / Disconnecting
Dec 15, 2012
i've recently upgraded from E3200 as i wanted slightly faster and more reliable router, only to find out this one is more troublesome then the older model.
Upgraded to latest firmware:
EA Series Linksys Smart Wi-Fi Firmware
11/19/2012
Ver.1.1.39.145204
i've excellent WIFI reception - setup 2.4GHz and 5GHz networks (diffrent SSID). i've few apple computers on the WIFI, and ipod touch 5th gen with iOS 6.01.Seems that often when i browse web on the ipod, the WIFI drops (takes about 60s to reconnect - almost as if the router is rebooting). But it's not conclusive and unpredictable. It also happens just with the computers when browsing web.
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Jan 3, 2013
I am using a brand new Linksys EA3500. We have 2 laptops connecting to it. One is an older XP machine which never has any problem. The other, a Vista machine, periodically drops the connection to the internet when connecting wirelessly. It never loses the connection to the Linksys EA3500 router, it just says "Access: local" and there is no internet. If I plug the Vista machine in wired to the router it works fine. I've tried my old router and I don't get this problem, which leads me to believe that my wireless adapter is functioning properly on the Vista machine.
When the vista machine drops the internet, I can still get into the router configuration at 192.168.1.1, but when I click on the tab which says wireless it sometimes says: "Router not found. You are not connected to your router." It says this despite the fact that I am connected to the router?I've tried reinstalling Windows, that didn't make any difference. I am convinced that it is a problem with the router, but I can't find any settings to adjust which remedy the situation. Of coarse, I've tried reseting my modem and Router many times...doesn't resolve the issue. I've also gone into DOS and done an ipconfig release_all and renew_all.
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Sep 20, 2012
I have an EA3500 that I installed recently to replace an old NetGear Router, everything works fine like a charm and suddenly is like the router goes down, both wired and wireless connections go down, no connection at all to the router, no internet, no nothing, the power stays on, but you can see the Leeds on the back blinking like when you do a reboot, then after a couple minutes everything comes back again, till the next drop...it happens several times a day, sometimes 3 to five times in an hour, some other times just happen 2 or 3 times a day... I have tried everything possible, changing the settings, factory defaults, firmware upgrade and roll back, MTU, different channels, even different power outlets to no avail.I wonder is I have a lemon, the worse part is I can't return to the store since the UPC code is gone (rebate) and links says they can't take it back as RMA.
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Sep 16, 2012
I have a brand new EA3500 (three months old) that has worked fine until recently. For some reason the wireless keeps dropping all connections every few minutes. I have checked the internet connection and that is not it as I can be hardwired to the router and the internet never drops. This happens to every device in the house (two Xbox, tablet, multiple PC's) at the same time, or randomly between. The devices are a mix of G and N so it is not associated with just one particular band. I have verified the wireless phone, microwave, or anything else that might interfere with the signal is running. One thing I have noticed is that when the wireless connection drops, the actual signal does not go away, I can still see it with a wifi analyzer. This is very frustrating as I just replaced a previous Linksys router with this one for the very same reason. Perhaps I should have bought some other manufacture.
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Apr 12, 2012
I've recently purchased the EA3500 dual band wireless-N router to replace my old and somewhat tired WRT54GS. The old router worked, I just decided to upgrade to wireless-N since all of my devices are now capable.My ISP is Comcast and I use a Motorola SB 6120 cable modem. After an extremely easy setup of the new router last week, I experienced one full day of glorious speedier network and internet traffic. However, roughly 24 hours after installation I started experiencing intermittetent internet connectivity issues. As in - the cable modem is accessible for 2 minutes and then can't be found for 2 minutes, repeat forever.
After multiple different troubleshooting steps, including rebooting both the modem and the router together, separately, and releasing and renewing the router's IP Address through the router's admin page, I finally ended up resetting the router back to factory defaults and letting Windows 7 guide me through the re-installation rather than using the provided "easy setup" CD from Cisco.
This seemed to have worked, but 2 days later, my "every 2 minutes" issue returned.
Something important to note here is that all of my devices - both wired and wireless - are able to communicate with each other without issue. For example - while I have no access to the cable modem, I am able to stream music from a wired desktop through a wireless laptop to a wireless receiver connected to my TV. I am also able to access the router's admin tools during my connectivity issues.
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Jul 18, 2012
System:
HP Pavilion dv7-6135dx Ent Pc Win7 Home Prem 64
Motorola Surfboard Modem
Linksys EA3500 Router
Netgear 10/100 24 port switch
my wife bought me this EA3500 for Father's Day this year. It's only been hooked up for a couple of weeks (we were in the middle of a move during Father's Day), but now I have no wifi on either band. My wife can no longer connect to it either. We have tried completely resetting it, we have reset the modem, the switch, laptops, everything. Still no wifi. It worked out of the box, but now we have nothing. Does HP needs a certain type of driver? Our iPhones show connected and surf the brower's and FB app with no issues while in wifi mode, but then again, I can pull the ethernet from the internet port and the phone's still show connected (good job, iOS).Cable from main splitter runs to basement where the modem is located. Modem ethernet feed up a wall to a wall plate where the router is. Router then feeds back to the switch. The switch then sends the IP throughout the house for the LAN lines, and the EA3500 feeds all of the wireless devices (used to). So, Cable box, modem, router, switch. Router is currently good for LAN only. I am connected to it via LAN right now, 2 feet from my laptop.
In connections:IPv4/IPv6 both "No Internet Access" (for IPv4, if you change a setting in the setup, it becomes "Internet Access" for about 3 seconds.)Media State: EnabledSpeed: Alternates between 72Mbps and 144Mbps
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Feb 16, 2013
All of us connect effortlessly to wifi via the EA3500. All of us, however, also have iPhones, and yet none of us can get on wifi with our iPhones. Apple insists the problem is on the Cisco side, not the Apple side, and I have to agree with them because all of the iPhones connect effortlessly to wifi everywhere else it is available. I tried contacting Cisco support, but they wound up telling me that if I paid them they might be able to assist, since the router is outside the warranty period. (I tried explaining to them that I didn't know about the extent of the problem until 10 days ago My wife simply uses her mac; none of my daughters lives here and only one of them had an iPhone until ten days ago when I purchased the other ones. But that was to no avail.) Why no one can get on wifi with iPhones when they can, simply and effortlessly, with the PC, the iPad, and their macs?
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Aug 11, 2012
I own a CISCO Linksys 3500 router I use in my home. Every time there is a power outage, the router stops working. The only way I have managed to get it to restart is to remove the software, disconnect the router and then re installed and set up the router again
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Apr 30, 2012
I bought a new EA3500 too replace my old WRT120N. After I replace it with the same configuration as I had in WRT120N, my dongle Wifi WN100 (Atheros) stop working. Even it indicates that Wifi is connected and dispyed in DHCP current table, I can't ping the device from my PC connected to the router.I rolled back to my WRT120N and all works again.
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Dec 2, 2012
With my old routeur (wrt310n) I used to be able to limit the wireless speed.I cant seem to find the option with my new routeur, EA3500.did they remove the option ?
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Feb 16, 2013
I recently upgraded my Wi-Fi router to an EA3500 and am controlling it using Smart Wi-Fi running on a wired Windows 7 machine.So far, I have been able to add devices to the network without issue and each of those connections works fine. All, except my TV, have been Windows 7 based machines. Smart Wi-Fi Device List has been able to "see" each device and I have been able to add them to that list as well.
I am attempting to add a Windows 8 desktop computer to the network which is using a external USB wireless adapter. That computer can see and connect to the network through the EA3500 and the connection seems to work fine. The only issue is that its adapter does not show up in the Device List.
1) Does the Device List do anything else besides showing a list of devices I chosen to add to my network?
2) How do I get my Windows 8 wireless adapter to show up in the Device List?
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Feb 2, 2012
I purchased the linksys 3200 dual band router recently. I am a huge cisco and linksys supporter so for me this is disappointing. Aside from being slower at times than my previous router I am having issues with the 5Ghz wireless. My issue I am facing is it seems multiple times throughout the day the router somehow drops its 5ghz wireless ssid or its gone..not sure. The only way I can get it back up and running is to reconnect with the Cisco Connect software and re-establish the settings and then reconnect any wireless devices. This seems to happen sporadically and is insanely annoying considering this router should be a big upgrade.
It seems to me the 2.4Ghz band seems to be more stable. I am on the latest firmware for the device and I am using a 5ghz compatible wireless device to connect to it.
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Aug 4, 2011
Set channel manually - i've tried all the channels no luck
Different SSIDs for 5g and 2.4g
Beacon Interval 50
Fragmentation threshold 2306
RTS Threshold 2304
I'm running firmware 1.0.04 build 6 <script type="text/javascript"></script> Dec 6, 2010?I've had the router for 4 months now and this has been happening for the last 3.
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Jul 30, 2011
I recently bought an E4200 and noticed that the wireless speed keeps dropping as it stays connected.As soon as I power it on, my iPhone and notebook connect at 54Mb, but as they remain connected, the speed keeps dropping to 48, 36 and one morning, my phone was oscillating between 5 and 11. The iPhone was almost at the same spot, and the signal was around 85~95%. On my 3 year old DIR-300, the speed don't change at all, and it's in a place where I can see around 15 connections. On the E4200 I can only see 2 other networks.I've already tried switching channels, fixed and auto channel, updating firmware and a few other common configurations. At first, I thought it was my repeater, but I turned it off and it didn't work. Turn my cordless phone off didn't change it also.
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Oct 8, 2012
My WiFi is slow on my laptop and it keeps dropping my LG connect 4G phone.
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Dec 19, 2012
I've got a router in room where my cable modem comes in. In center of house, I have another router, N Ultra Range PLUS, WRT160N.
My laptop, which I use in front room near that middle room router and my husband's desktop, also near that middle room have no problems. My desktop which is right next to the main router in back of house (where the cable modem is), has the weakest signal. I guess that's because the WRT160N is further away from it and has two walls to go through. But most of time signal was good - just not as good as the other two computers. And even when signal was Low, it never dropped connection.
Recently I got a new smart phone with WIFI. Anytime I have turned on the phone and used it, I often then have to refresh my wireless signal or reboot computer because it loses the connection. I read somewhere on internet that this may be because of the additional device but again, it doesn't effect the other two closer computers.
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May 27, 2011
I have Comcast cable internet routed through a linksys E3000 router. My desktop is connected to my router via ethernet and my various other devices including my laptop are wifi connected. It seems almost at random that my desktop will lose its connection.Windows will show me as still being connected and my network connection will show a normal status until I atttempt to repair it then it will change to limited or no connectivity. Through all of this, my other devices all still have a wifi signal (I don't use more than 1 or 2 at the same time). I can reconnect to the internet by unplugging my ethernet cable then reuplugging it back in and my connection will start working again. I've also had several blue screens, and when I checked the dmp files it revealed my network card driver as the culprit, yet I have reinstalled and even clean installed the microsoft signed driver. I have also attempted to reboot both my modem and router to no avail.
Microsoft XP
Marvell Yukon ethernet adapter on a biostar mobo
C:Documents and SettingsMain>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : sn1
Primary Dns Suffix . . . . . . . :
[code]...
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Feb 15, 2013
setup an external hard drive with music on on the usb port on my EA3500 and actvated ftp but I cant access it from the net.
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Sep 7, 2012
For hours i tried to find info online of how to access QoS on EA3500 router. I cannot find it on the cisco connect cloud page.
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Feb 25, 2013
In my home network, I have a Synology. It has 10.0.123.123 as local IP address on my local network and it can be accessed by internet with the dynamic domain name.So when I'm home, I have to use 10.0.123.123 to access it, and when I'm away, I have to use trucmuche.diskstation.me.Would it be possible to configure the EA3500 to redirect the domain name "trucmuche.diskstation.me" to 10.0.123.123 when I use the domain name inside my home ?A friend told me that I had to configure "loopback" but I don't know how..
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Sep 7, 2012
The guest network on the router keeps going down. It can be seen but it cannot be connected to. Sometimes it works for a day or 2 and then it doesn't. I have to constantly babysit the network and it is entirely frustrating because the only fix is to reboot the router.I have tried factory resetting several times.I have tried re-flashing the fw.I'm using the non-CCC fw because CCC had way, way too many issues.These routers have been out for months and many people have been having issues and somehow Cisco doesn't see fit to work on firmware that stabilizes them at all? It's like, they release a router and then forget about it - the next batch comes along, often the same guts with a different shell and it's the same thing over again. I had a WRT610N and I said I'd never buy another Cisco after that but I broke my rule because of being lured by these "App enabled" features, which mind you have nothing at all over the competition since the CCC doesn't even work for most people.
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Jan 22, 2013
I have a EA3500 wireless router with the new style (smartwifi) firmware. I've scoured the web admin interface and can't find any sort of 'status' page that would tell me the external IP. I've looked through the support docs but they only show how to find internal/local IP.
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May 19, 2012
I have an EA3500. PPPoE connection. Can't seem to choose my DNS server (use Unblock-US) since the router insistently forces me to use the DNS from ISP.How can i work this around? I'm kinda tired of people asking me why i am changing the DNS. I want to change the DNS and that's final. It's a resource like any other and i want to use it.P.S: i tried most of the basic troubleshooting. I tried my old router back on and the DNS's works fine. I tried even conecting the old router re-routing the new one, and the other router manages the selected DNS's servers fine.
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Jun 28, 2012
If someone has the original firmware for the EA3500 to copy. I need to downgrade my router after Cisco sabotaged it with their Cloud Connect. This will be the firmware you have right out of the box. Be sure you go into the Admin. section and Save a Copy before you ever connect to the Internet. Also Uncheck the Auto Updates box or you will be fed the Cloud Connect (and its amazing Terms Of Service).
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Aug 7, 2012
Windows 7 64 bit / Linksys EA3500 / (2) FosCam F18910W IP Camera’s I just installed a new EA3500. (Should I have purchased the 4500)?I need to set up port forwarding to enable wireless use of the IP cams with my iPhone. I had this all set using my former router, but it died.how to to port forward this Linksys EA3500?
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Mar 5, 2013
I have recently bought a cisco EA3500 router for my home network and i am pretty surprised to see that a router from the world leader in the networking domain cannot perform as expected.
The first problem i had was that the network (wired and wireless) was dropping from time to time for a couple of minutes with the power led of the router blinking. I turned off the log feature of the router and it seems that until now the problem is resolved.
Now, the second and, at least as annoying as the first, is that i have a 640gb usb hdd connected to the router, formatted NTFS. It seems that every now and then a file gets corrupted, that is, it is transformed into a folder! And it cannot be recovered without pulling out the hdd and using a 3rd parth software for file recovery.
I have the latest firmware. Should i switch back to the classic firmware instead of the "fancy" new one? I really need my files on that drive, so i cannot risk loosing them in this random manner.
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Feb 16, 2013
I bought the EA3500 nine months ago mainly for the USB port (for a NAS). I recently replaced Comcast Cable with Verizon FIOS. So I now have the FIOS router as my main router (its' IP address is 192.168.1.1). I put the EA3500 in bridge mode to extend the (wired) network. I could get: After going in to bridge mode (with DHCP), I can not log in to the EA3500 (IP address 192.168.1.5 assigned by the FIOS router). I connect my computer directly to one of the EA3500 numbered ports (after various combinations of rebooting EA3500 and rebooting PC). It just continues to say "waiting" and never logs in. Tried choosing a static route (tried both 192.168.1.43 and 192.168.1.5 with 255.255.255.0, gateway and DNS1 = 192.168.1.1) with no luck.Since I can't log in, I cannot set up my NAS on the USB port of the EA3500 (so I haven't gotten far enough to determine if the USB port will even work in bridge mode).Thought about ensuring the latest firmware but since I can't log in I can't do that. (And after a hard reset EA3500 IP address is 192.168.1.1 which creates conflict with FIOS)
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Jun 24, 2012
I am unable to connect a printer using the USB port on my new Linksys EA3500 router.
I followed the directions here: Support Page , but my verison of Cisco Connect does not have the option to "connect a USB printer".
I am on a macbook pro running OSX 10.7.4 and my verison of Cisco Connect is 1.4 (12005.2). My router's firmware version is 1.0.30.126544. A screenshot of what I see after clicking "add a device" in Cisco Connect is below. The printer is an HP DeskJet F4280.
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May 4, 2013
after updating to smart wi-fi I can't access the USB FTP or off network.Only way it's accessible is from the computer the router is attached to via network drive.FileZilla gives me this error....."Connection attempt failed with "ECONNREFUSED - Connection refused by server".I've reset the router same problem.
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Aug 14, 2012
After using the newest firmware for CCC, I've found it is very convenient, but only in some ways. Now, I think I find it is uncomfortable, very disappointed and waste lot of times. Each time I try to access to CCC, it took me like 5 mins to access the web page. I understand ciscoconnectcloud.com is use when you are outside of your home network, but when I access it directly from my home (local IP), why should I need to connect via a CCC(?) I want a local connect to my router which is a faster access than via a server.
Sometimes, connect via an IP of the router, it say can't connect because of internet connection down, but actually I can still access internet except access my own router. I like the easy setup of CCC but maybe I need to switch back to non-CCC?
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Apr 30, 2012
I bought a new router today because my WRT54GL was giving me some fits. I purchased an EA3500 and I'm using an EA2500 adapter on the desktop since the router can't reach it via ethernet. Some of my early troubles with this combo began with not being able to test upload bandwidth. It would just time out and give an error via the built in Cisco (OOKLA) utitliy and through speedtest.net after which, the network would show no internet access and I'd have to reset the adapter. After trying to troubleshoot that issue it grew into zero internet access for my desktop however my Nexus would have wifi access without issue. If I'd startup in safe mode with networking I'd have net access shortly and then it would quit about 30 seconds after startup. I've tried uninstalling all drivers for the wireless NIC and the Cisco Connect software while doing everything manually but nothing changes. This PC simply won't gain internet access with the EA3500 or even allow me to access the router through the default gateway IP. I've since put the WRT45GL back in place and I have access again with my EA2500 adapter. I should note that with the EA3500 in place, if I disconnected from my wireless I couldnt see any networks until I unplugged the adapter and reinserted it into the USB port (i've also tried many different ports). I've named the SSID's of the two routers differently, tried a manual setup of the wifi, tried the CD setup, the wifi protected setup, no security, and WPA2 to no avail. I can't seem to get the EA2500 adapter and the EA3500 router to get along. I'm running W7 x64 Pro.
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Dec 7, 2012
I've recently purchases a Canon MF3010 Multifunction printer, and connected this to my EA3500 router's USB port. Used Cisco Connect to setup the printer, and the print function is working fine.
The issue is with the scan function. It appears the default functionality of the router is to only activate the connection to the printer when a print job is fired off. When this connection is active, the scan functionality works fine.
Another way to activate the connection to the printer to allow for scanning would be to go through
Cisco Connect>Computers and devices>PrinterWhile the process is running (searching for printer), the connection is active as well, and scanning works fine. When the process is closed, scanning no longer works, with an error message stating that communication to the printer cannot be established.
Is there a simpler way to keep the connection to the printer active, or some sort of configuration to automatically establish this connection for scanning?
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Mar 19, 2013
I have an HP Veer Webos phone. Since I upgraded to an EA3500, I haven't been able to connect my phone to the network wirelessly. Today I temporarily installed a WAP54g on the network, and I am able to connect the Veer via the WAP. I spent 45 minutes chatting with Cisco Support today, but didn't resolve the problem. I believe I have the same situation with an HP Touchpad, but can't say the problems are identical, since its battery is down right now.
[code]....
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