Linksys Wireless Router :: Ea3500 Dropping Wifi Connection
Jan 3, 2013
I am using a brand new Linksys EA3500. We have 2 laptops connecting to it. One is an older XP machine which never has any problem. The other, a Vista machine, periodically drops the connection to the internet when connecting wirelessly. It never loses the connection to the Linksys EA3500 router, it just says "Access: local" and there is no internet. If I plug the Vista machine in wired to the router it works fine. I've tried my old router and I don't get this problem, which leads me to believe that my wireless adapter is functioning properly on the Vista machine.
When the vista machine drops the internet, I can still get into the router configuration at 192.168.1.1, but when I click on the tab which says wireless it sometimes says: "Router not found. You are not connected to your router." It says this despite the fact that I am connected to the router?I've tried reinstalling Windows, that didn't make any difference. I am convinced that it is a problem with the router, but I can't find any settings to adjust which remedy the situation. Of coarse, I've tried reseting my modem and Router many times...doesn't resolve the issue. I've also gone into DOS and done an ipconfig release_all and renew_all.
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Dec 15, 2012
i've recently upgraded from E3200 as i wanted slightly faster and more reliable router, only to find out this one is more troublesome then the older model.
Upgraded to latest firmware:
EA Series Linksys Smart Wi-Fi Firmware
11/19/2012
Ver.1.1.39.145204
i've excellent WIFI reception - setup 2.4GHz and 5GHz networks (diffrent SSID). i've few apple computers on the WIFI, and ipod touch 5th gen with iOS 6.01.Seems that often when i browse web on the ipod, the WIFI drops (takes about 60s to reconnect - almost as if the router is rebooting). But it's not conclusive and unpredictable. It also happens just with the computers when browsing web.
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Apr 12, 2012
I've recently purchased the EA3500 dual band wireless-N router to replace my old and somewhat tired WRT54GS. The old router worked, I just decided to upgrade to wireless-N since all of my devices are now capable.My ISP is Comcast and I use a Motorola SB 6120 cable modem. After an extremely easy setup of the new router last week, I experienced one full day of glorious speedier network and internet traffic. However, roughly 24 hours after installation I started experiencing intermittetent internet connectivity issues. As in - the cable modem is accessible for 2 minutes and then can't be found for 2 minutes, repeat forever.
After multiple different troubleshooting steps, including rebooting both the modem and the router together, separately, and releasing and renewing the router's IP Address through the router's admin page, I finally ended up resetting the router back to factory defaults and letting Windows 7 guide me through the re-installation rather than using the provided "easy setup" CD from Cisco.
This seemed to have worked, but 2 days later, my "every 2 minutes" issue returned.
Something important to note here is that all of my devices - both wired and wireless - are able to communicate with each other without issue. For example - while I have no access to the cable modem, I am able to stream music from a wired desktop through a wireless laptop to a wireless receiver connected to my TV. I am also able to access the router's admin tools during my connectivity issues.
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Apr 30, 2012
I bought a new EA3500 too replace my old WRT120N. After I replace it with the same configuration as I had in WRT120N, my dongle Wifi WN100 (Atheros) stop working. Even it indicates that Wifi is connected and dispyed in DHCP current table, I can't ping the device from my PC connected to the router.I rolled back to my WRT120N and all works again.
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Sep 20, 2012
I have an EA3500 that I installed recently to replace an old NetGear Router, everything works fine like a charm and suddenly is like the router goes down, both wired and wireless connections go down, no connection at all to the router, no internet, no nothing, the power stays on, but you can see the Leeds on the back blinking like when you do a reboot, then after a couple minutes everything comes back again, till the next drop...it happens several times a day, sometimes 3 to five times in an hour, some other times just happen 2 or 3 times a day... I have tried everything possible, changing the settings, factory defaults, firmware upgrade and roll back, MTU, different channels, even different power outlets to no avail.I wonder is I have a lemon, the worse part is I can't return to the store since the UPC code is gone (rebate) and links says they can't take it back as RMA.
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Sep 16, 2012
I have a brand new EA3500 (three months old) that has worked fine until recently. For some reason the wireless keeps dropping all connections every few minutes. I have checked the internet connection and that is not it as I can be hardwired to the router and the internet never drops. This happens to every device in the house (two Xbox, tablet, multiple PC's) at the same time, or randomly between. The devices are a mix of G and N so it is not associated with just one particular band. I have verified the wireless phone, microwave, or anything else that might interfere with the signal is running. One thing I have noticed is that when the wireless connection drops, the actual signal does not go away, I can still see it with a wifi analyzer. This is very frustrating as I just replaced a previous Linksys router with this one for the very same reason. Perhaps I should have bought some other manufacture.
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Dec 19, 2012
I've got a router in room where my cable modem comes in. In center of house, I have another router, N Ultra Range PLUS, WRT160N.
My laptop, which I use in front room near that middle room router and my husband's desktop, also near that middle room have no problems. My desktop which is right next to the main router in back of house (where the cable modem is), has the weakest signal. I guess that's because the WRT160N is further away from it and has two walls to go through. But most of time signal was good - just not as good as the other two computers. And even when signal was Low, it never dropped connection.
Recently I got a new smart phone with WIFI. Anytime I have turned on the phone and used it, I often then have to refresh my wireless signal or reboot computer because it loses the connection. I read somewhere on internet that this may be because of the additional device but again, it doesn't effect the other two closer computers.
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Jul 18, 2012
System:
HP Pavilion dv7-6135dx Ent Pc Win7 Home Prem 64
Motorola Surfboard Modem
Linksys EA3500 Router
Netgear 10/100 24 port switch
my wife bought me this EA3500 for Father's Day this year. It's only been hooked up for a couple of weeks (we were in the middle of a move during Father's Day), but now I have no wifi on either band. My wife can no longer connect to it either. We have tried completely resetting it, we have reset the modem, the switch, laptops, everything. Still no wifi. It worked out of the box, but now we have nothing. Does HP needs a certain type of driver? Our iPhones show connected and surf the brower's and FB app with no issues while in wifi mode, but then again, I can pull the ethernet from the internet port and the phone's still show connected (good job, iOS).Cable from main splitter runs to basement where the modem is located. Modem ethernet feed up a wall to a wall plate where the router is. Router then feeds back to the switch. The switch then sends the IP throughout the house for the LAN lines, and the EA3500 feeds all of the wireless devices (used to). So, Cable box, modem, router, switch. Router is currently good for LAN only. I am connected to it via LAN right now, 2 feet from my laptop.
In connections:IPv4/IPv6 both "No Internet Access" (for IPv4, if you change a setting in the setup, it becomes "Internet Access" for about 3 seconds.)Media State: EnabledSpeed: Alternates between 72Mbps and 144Mbps
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May 27, 2011
I have Comcast cable internet routed through a linksys E3000 router. My desktop is connected to my router via ethernet and my various other devices including my laptop are wifi connected. It seems almost at random that my desktop will lose its connection.Windows will show me as still being connected and my network connection will show a normal status until I atttempt to repair it then it will change to limited or no connectivity. Through all of this, my other devices all still have a wifi signal (I don't use more than 1 or 2 at the same time). I can reconnect to the internet by unplugging my ethernet cable then reuplugging it back in and my connection will start working again. I've also had several blue screens, and when I checked the dmp files it revealed my network card driver as the culprit, yet I have reinstalled and even clean installed the microsoft signed driver. I have also attempted to reboot both my modem and router to no avail.
Microsoft XP
Marvell Yukon ethernet adapter on a biostar mobo
C:Documents and SettingsMain>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : sn1
Primary Dns Suffix . . . . . . . :
[code]...
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Feb 16, 2013
All of us connect effortlessly to wifi via the EA3500. All of us, however, also have iPhones, and yet none of us can get on wifi with our iPhones. Apple insists the problem is on the Cisco side, not the Apple side, and I have to agree with them because all of the iPhones connect effortlessly to wifi everywhere else it is available. I tried contacting Cisco support, but they wound up telling me that if I paid them they might be able to assist, since the router is outside the warranty period. (I tried explaining to them that I didn't know about the extent of the problem until 10 days ago My wife simply uses her mac; none of my daughters lives here and only one of them had an iPhone until ten days ago when I purchased the other ones. But that was to no avail.) Why no one can get on wifi with iPhones when they can, simply and effortlessly, with the PC, the iPad, and their macs?
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Aug 11, 2012
I own a CISCO Linksys 3500 router I use in my home. Every time there is a power outage, the router stops working. The only way I have managed to get it to restart is to remove the software, disconnect the router and then re installed and set up the router again
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Dec 2, 2012
With my old routeur (wrt310n) I used to be able to limit the wireless speed.I cant seem to find the option with my new routeur, EA3500.did they remove the option ?
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Feb 16, 2013
I recently upgraded my Wi-Fi router to an EA3500 and am controlling it using Smart Wi-Fi running on a wired Windows 7 machine.So far, I have been able to add devices to the network without issue and each of those connections works fine. All, except my TV, have been Windows 7 based machines. Smart Wi-Fi Device List has been able to "see" each device and I have been able to add them to that list as well.
I am attempting to add a Windows 8 desktop computer to the network which is using a external USB wireless adapter. That computer can see and connect to the network through the EA3500 and the connection seems to work fine. The only issue is that its adapter does not show up in the Device List.
1) Does the Device List do anything else besides showing a list of devices I chosen to add to my network?
2) How do I get my Windows 8 wireless adapter to show up in the Device List?
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Dec 7, 2012
I've recently purchases a Canon MF3010 Multifunction printer, and connected this to my EA3500 router's USB port. Used Cisco Connect to setup the printer, and the print function is working fine.
The issue is with the scan function. It appears the default functionality of the router is to only activate the connection to the printer when a print job is fired off. When this connection is active, the scan functionality works fine.
Another way to activate the connection to the printer to allow for scanning would be to go through
Cisco Connect>Computers and devices>PrinterWhile the process is running (searching for printer), the connection is active as well, and scanning works fine. When the process is closed, scanning no longer works, with an error message stating that communication to the printer cannot be established.
Is there a simpler way to keep the connection to the printer active, or some sort of configuration to automatically establish this connection for scanning?
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Mar 14, 2013
I purchased and installed the above router to replace a working router that had a problem with our new condo location. The old router couldn't access one of our computers. The EA 3500 worked seamlessly for 6 months. Now the connection fails intermittently (more times off than on) from that one computer. It is two rooms over from the router & modem. These are now in a fixed location that cannot be moved.
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Dec 5, 2012
I have had a EA3500 router in front of a 3Mb ADSL connection for about 6 months. This delivered essentially the same WAN performance as the WRT54G (v5) I replaced with it. Either router would get 2.4-2.8Mbps through a variety of speed test sites, inlcuding the CCC builtin speed test.I upgraded to a 10Mbps cable internet connection today, but the EA3500 won't deliver any more speed than with the old ADSL connection. The reason I am blaming the EA3500 is that if I plug my computer directly into the cable modem, I get a solid 9.9Mbps down/0.99Mbps up, which is exactly how my line is provisioned. With the router in place and active, I get the same slow WAN connection, 2.8-2.9MBps, whether using a PC connected with GigE, a PC connected via Wireless-N, or with an iPhone. This all implicates the EA3500's WAN connection.
Is there anything that can be done do let the EA3500 work properly? I upgraded my firmware today in hopes that that would change something. But, I get the same speed with the latest firmware (1.1.39.145204) as I did with the previous version. Speed across my wired LAN is excellent; I can sustain 70MB/sec from my PC to my NAS. It's only the WAN connection that is performing poorly.I can downgrade to the non-CCC firmware if that would make a difference; would it?
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Sep 2, 2012
I used the CD to set up my new EA3500 with my Wild Blue Satellite internet modem.An IPhone or IPad can connect and work like a charm, remaining rock solid at all times. Windows 7 on the other hand, will work and then lose connection to the internet. The PC appears to remain connected to the EA3500, but the connection between the EA3500 and modem appear to be lost. I can click on the bar Icon at the bottom and it shows everything to be fine. I click on disconnect and then wait a few seconds and click on connect again and it works for a few minutes before having to do it again. When I look at the router properties the CD set it up for DHCP.
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Mar 20, 2013
I have a EA3500 and my wireless computers keep getting disconnected about every ten to fifteen minuets. I have the newest firmware. My android phone also is having the same issue. My internet connection is stable and my wired connections do not get disconnected at all at any time. Is there something I need to setup in the configuration to resolve this?
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Apr 22, 2013
I have a new EA3500 router that's working great for a variety of devices* except a Windows7 laptop. 24 hours after establishing a connection, the laptop loses connectivity and it's very difficult to re-establish a connection. Usually I have to reboot the router, but 24 hours later the problem returns and Windows is unable to connect.
My router settings include DHCP client lease time set to 1440 minutes (24 hours), so I thought the problem might have something to do with DHCP lease renewal. To test this theory, on Saturday night I did ipconfig/release and ipconfig/renew and established connectivity from the laptop.
Sunday morning I spoke with Linksys support and changed several settings per their recommendation:Network mode mixed (I had it on N-only for some reason)Assigned different SSIDs to the 2.4GHz band and 5 GHz band2.4 GHz band channel is 20MHz only, using channel 95 GHz band channel is 40 MHz only, using channel 161I also power cycled the router. Everything worked fine until Sunday night, 24 hours after the release/renew, when I lost connectivity. I am not sure what to try next and whether the problem lies with the router or the laptop.
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Feb 2, 2012
I purchased the linksys 3200 dual band router recently. I am a huge cisco and linksys supporter so for me this is disappointing. Aside from being slower at times than my previous router I am having issues with the 5Ghz wireless. My issue I am facing is it seems multiple times throughout the day the router somehow drops its 5ghz wireless ssid or its gone..not sure. The only way I can get it back up and running is to reconnect with the Cisco Connect software and re-establish the settings and then reconnect any wireless devices. This seems to happen sporadically and is insanely annoying considering this router should be a big upgrade.
It seems to me the 2.4Ghz band seems to be more stable. I am on the latest firmware for the device and I am using a 5ghz compatible wireless device to connect to it.
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Aug 4, 2011
Set channel manually - i've tried all the channels no luck
Different SSIDs for 5g and 2.4g
Beacon Interval 50
Fragmentation threshold 2306
RTS Threshold 2304
I'm running firmware 1.0.04 build 6 <script type="text/javascript"></script> Dec 6, 2010?I've had the router for 4 months now and this has been happening for the last 3.
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Jul 30, 2011
I recently bought an E4200 and noticed that the wireless speed keeps dropping as it stays connected.As soon as I power it on, my iPhone and notebook connect at 54Mb, but as they remain connected, the speed keeps dropping to 48, 36 and one morning, my phone was oscillating between 5 and 11. The iPhone was almost at the same spot, and the signal was around 85~95%. On my 3 year old DIR-300, the speed don't change at all, and it's in a place where I can see around 15 connections. On the E4200 I can only see 2 other networks.I've already tried switching channels, fixed and auto channel, updating firmware and a few other common configurations. At first, I thought it was my repeater, but I turned it off and it didn't work. Turn my cordless phone off didn't change it also.
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Oct 8, 2012
My WiFi is slow on my laptop and it keeps dropping my LG connect 4G phone.
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Mar 23, 2012
* ADSL modem connected to internet
* WiFi router (Netgear WPN824v2) connected to ADSL modem
* CPU, iPhone and iPad connected to router, CPU wired connection.Everything has worked like a charm up until a couple of days ago. Now the link between the router WAN port and the modem randomly drops. Stays dropped for 1-3 secs and then connect again. When its really bad this happens with 5-10 secs intervall. This made it impossible to use the network from any of the devices.If I disconnect the CPU from the router and connect it direcly to the modem and change the IP settings to match the modem network the CPU connects without errors to the internet, iPad and iPhone connected to the router keeps having problems.Restarting the router does not change anything and it seems to be more frequent errors during heavy load hours, in the morning I have almost no problems at all, in the evenings I cant almost use the wireless devices (CPU works fine as its now connected directly to the modem not through the router).I havent changed a setting in the last year, it just came right out of the blue.I have hard reset both the modem and the router and reconfigured them (that I dont want to do again as I have some virtual servers, port forwards, port triggers and so on :P).As it came right out of the blue without me changing anything on any device and as it seems to be more frequent during heavy load hours I'm suspecting that the ISP is involved, but how can they be (it works fine with devices connected straight to the modem)?
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Feb 16, 2012
I replaced a WRT54G2 V1 with a E1550 earlier this week. This router connects a sub-net of our office to the main network of our office. When the WRT54 was in place everything worked without a hitch, but the E1550 keeps dropping us from a server we have on the main network. The WRT54 is back in play until I can figure this out.
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Dec 8, 2011
I purchased an E2500 router today and it worked perfectly for about 4 hours. Now it drops my internet connection constantly. I can connect and load maybe 2 pages before that little yellow triangle of doom appears. Then after 2 or 3 minutes I am good and can reconnect. This cycle just keeps happening.
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Oct 7, 2012
Currently running Windows 7, with internet explorer. I have most recent firmware installed on my e2500. The unit drops wireless connectivity on an intermittent basis. Sometimes after 5 minutes and sometimes after 20 or 30 minutes.
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Nov 14, 2011
I'm running Windows 7 Home Premium (64 bit) connected to a Linksys WRT610N Router. I have attached a 320GB USB 5400 rpm hard drive to the router as NAS storage.The router is running 2.00.01 build 15 firmware. I get frequent drop-outs when transferring large files. Tonight I've been trying to transfer a 4.36GB file to the drive from my PC. I've tried several times. At exactly the same time, with about 377MB to transfer I get a message saying 'There is a problem accessing Z: make sure you are connected to the network and try again'.
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Oct 1, 2011
I had the 2 Wire Box that received TV and internet. Called my ISP and they gave me this access point to use instead. I hooked it up and it was fine for about 2 weeks. Suddenly for no reason it started dropping. Noticed it first when online gaming on my PS3. Checked laptop and all wireless devices down. Takes about 30 seconds.
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Aug 1, 2012
Wired connection to the router works fine. But it drops all the wireless devices (PC, phone, tablet) multiple times each day, sometimes only 30-60 minutes after reconnecting. Power cycling the router "fixes" the router and allows reconnection. There are 2 topics in the FAQ section that looked good: Getting poor or no signal from a wireless routerTop causes of dropping wireless connection on a Linksys routerbut clicking on those does not bring up anything.
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Nov 15, 2011
I have a WRT120N, and have set up connections like this:
Desktop PC: Hardwired Ethernet
Laptop: Wireless
Xbox 360 (1): Ethernet
Xbox360 (2): Wireless
Networked Printer: Wireless
The hardwired connections are fine, but at random the Printer, laptop and wireless Xbox connections will drop out and i'll have to reboot the router to get it working again. I've tried everything I know of (i.e., Static IP, Port Forwarding) as well as a factory reset, but I continue to have this issue.
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Feb 4, 2012
Set up: Router: WRT110 1 computer connected via ethernet cable 1 computer using a wireless nic card from cisco
The problem is thus: if the first computer is actively using the internet (even activities as mundane as browsing one's email) the computer connected wirelessly will lose its connection to the internet yet maintain its connection to the router. Both can be actively using the internet, but the wireless will seemingly at random drop internet access (usually in 30-120 minute intervals).
The computer connected via the ethernet cable was unplugged for a week and during that time the wirelessly connected computer was used extensively and did not lose connection once.
I don't understand how to even frame this problem in a concise manner, much less seek information as to how to resolve it. It's seemingly giving all priority to the computer connected via ethernet but I that's just intution speaking.
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Oct 3, 2011
I recently changed the security mode on my router from WEP to WPA2 Personal. However, since that change, I've noticed that the wireless devices, 2-laptops, are intermittently loosing their connections. . I don't know if it has anything to do with the security mode change, but I don't want to go back to WEP for obvious reasons.
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