Linksys Wireless Router :: E2500 Keeps Dropping Internet Connection?
Oct 7, 2012
Currently running Windows 7, with internet explorer. I have most recent firmware installed on my e2500. The unit drops wireless connectivity on an intermittent basis. Sometimes after 5 minutes and sometimes after 20 or 30 minutes.
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Dec 8, 2011
I purchased an E2500 router today and it worked perfectly for about 4 hours. Now it drops my internet connection constantly. I can connect and load maybe 2 pages before that little yellow triangle of doom appears. Then after 2 or 3 minutes I am good and can reconnect. This cycle just keeps happening.
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Mar 28, 2012
I just bought and set up an E2500 wireless router this evening. Using the default settings (as applied by the Cisco setup CD), I was experiencing pitiful range, with signal dropping to 2 out of 4 bars just one room (about 20 feet away). (Previously, using the exact same physical setup with the same computer and a single-band Belkin n150 router, I always had 4 out of 4 bars in that room).
I entered an online live tech chat, and after some back and forth, the tech rep had me change the settings as follows:
(1) Rename the SSID to separate the two bands: One network SSID for the 5GHz band, another for the 2.4GHz.
(2) Turn off auto-channel for both networks: Set 5GHz to stay on channel 36. Set 2.4GHz to stay on channel 1.
(3) The 5GHz is set to use 20/40 MHz width, while the 2.4GHz is set to use only 20MHz width, but I believe those were the defaults already in place.
Then he promptly ended the chat, so we didn't get to finish. Nonetheless, with these settings in place, I am now getting a steady, uninterrupted 4 bars in the next room, using the 5GHz network SSID. Because we were disconnected, I have a few questions remaining:
(1) Is it normal to get such terrible range using the default settings (that's make for a lot of unhappy customers and a lot of extra calls to tech support)? Or does this indicate a problem with my router? (This was a Cisco certified refurbished model)
(2) Which change 'fixed' the problem: Was it separating the two bands into different SSIDs, or locking the channels rather than using Auto channel?
(3) Was this just intended as a test to troubleshoot the problem, or am I supposed to leave the router configured this way? (Since we were disconnected, I didn't get to follow up with the tech rep after changing the settings.) With it configured this way, I'm connecting devices that can find the 5GHz network to the 5GHz network's SSID, and the other devices that can't find it, I'm connecting to the separate SSID for the 2.4GHz network. Seems unnecessarily messy to have 2 SSIDs.
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Aug 12, 2012
I already have a desktop and modem at home, but I recently bought a new Sony Vaio laptop for college. I also bought a Linksys E2500 wireless router so my laptop could have internet access at home.I inserted the Starter Guide CD into my desktop, created my ID/password, and connected all the cables like it instructed me to but I still couldn't connect to the internet. Instead, several windows popped up with messages like, "Found new hardware. Locate and install driver software, "Insert disc that came with Internet Access Server", and "Windows could not find driver software for your device."When I tried to troubleshoot, I get something like this, "There may be a problem with your DNS - Windows attempted to find www. microsoft.com using DNS, but server responded back with unknown."I also tried inserting the disc into the laptop, but I still didn't recieve any internet connection, but it says that my router was connected.I tried following its advice to restart, unplug cables, and wait 2 minutes but none of it seem to work.
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Sep 27, 2011
In the last three weeks I replaced a Linksys WRT54G wireless router with a new E2500. The only reason this was done because the store salesman indicated I should get much better performance over my router that was probably 5 years only.
Since the install I have had nothing but issues. I could never get on PC runing XP to connect. It worked one day and the next morning I could never get it to connect again. I even removed the encryption and went to WEP with no luck. My laptop that I loaded the software on and initially did the connection I didn't have an initial problem. The problem I now have is the wireless connection is constantly dropping. In the course of an hour the connection probably drops 3 to 4 times. If you leave the PC for several hours, you may need to sign of your user and resign in to get the wireless connection to work. This is an experiment gone bad. My old router never dropped a connection and every PC in the house stayed connected forever. This new router is located the same distance as my original one was, but is nothing but a series of failed connection.
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Jun 20, 2012
My E2500 Linksys has never been consistant with its signal to my MacBook Pro.
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Apr 6, 2012
I just bought an e2500 to replace my WRT54g, hoping that it would fix my call dropping problem. I had tried installing some friend recommended third party firmware on the WRT54g that he said would fix my problem, and with my infinite technological wisdom and experience ended up bricking it.
My problem is that randomly during skype calls with my family back home, I will lose internet connection. It drops the skype call and then I cannot open a web page or anything for about 60 seconds. My internets dead, then it just starts working normally again by itself. I can have anywhere from 60 seconds of connectivity up to 20 minutes or more while skyping. This all happens over a wired connection. Changing the router didn't change a thing, the problem still happens in exactly the same way. I have good bandwidth and all that stuff.Also, I watch netflix on my Xbox 360 over a wireless connection. Sometimes it will just lose connection in the middle of a show. However, the difference is that I can reconnect almost instantly after an interruption on that device. I have fixed the settings on the two different channels according to one of the other post I found in this community, and have not tried those settings out yet. This doesn't worry me as much as the wired connection issues.
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Dec 27, 2011
I have an E2500 with the latest firmware upgrade (1.0.03). My configuration is simple, I have a fixed IP from my ISP with fixed DNS servers. I have one computer connected via cable and one connected via wireless and a laptop that gets connected on occasion wirelessly as well. I also have an android phone that I sometimes have the networking turned on and sometimes not. That doesn't seem to be affecting the router either as I've lost connections under both circumstances. The only thing I have different is I clone the MAC address as the ISP has my IP linked to my old Linksys MAC.
The problem is I randomly lose connection to the internet, the home network is still up it's just the internet goes down. I could be on the computer or not, sometimes while browsing sometimes after I browse for a while sometimes before I get started. Fortunately its not happened during one of my online games but it has happened just after I log off the game. It usually happens a couple of times a day.
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Jan 6, 2012
my E2500 drops the internet connection randomly. I have no issues with wired or wireless access to the home network (sharing files, sharing printers etc...). To fix the problem I log into the router and do a soft reboot from the status page.
I posted this earlier and the only response I received was a cut and paste answer to make some changes to my wireless settings. Seriously doubting the relevance of the post I made the changes anyway and as expected nothing changed, the router still loses access to the internet without any warning. When I replied that I hadn't thought that that was the problem but that I HAD made the changes mentioned and as I expected it DIDN'T work I get no response.
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Oct 8, 2012
My WiFi is slow on my laptop and it keeps dropping my LG connect 4G phone.
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Jan 22, 2012
Purchased E2500 1 week ago. I do not have a problem communicating with the router itself (either hard wired or wireless) but I have been unable to establish a usable internet connection from the router.I live in building that is wired by Restech Services - Ethernet jack in wall - no modem. Connection works just fine if I bypass router and connect directly to PC (windows XP SP3 desktop or windows 7 laptop.),Very difficult to establish any internet connection at all. I have to renew IP address many times or go through re-boot sequence multiple times. Once I get a connection it is unusable. If I attempt to ping a URL (either from PC or from router admin page) it is unable to resolve host. If I ping an IP directly (either from PC or router administrator page) I typically get 60 to 80% packet loss. As noted, if I bypass router and make internet connection directly to PC - no problems - no packet loss.Used Cisco Connect software to set up. On advice of ISP changed MTU from 1500 to 1300. Also registered MAC id with ISP and changed from cloning PC MAC to using the router MAC. Downloaded and installed latest firmware version. Did factory reset and re-configured the whole thing. Double checked and swapped wiring.
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Oct 1, 2011
I had the 2 Wire Box that received TV and internet. Called my ISP and they gave me this access point to use instead. I hooked it up and it was fine for about 2 weeks. Suddenly for no reason it started dropping. Noticed it first when online gaming on my PS3. Checked laptop and all wireless devices down. Takes about 30 seconds.
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Aug 1, 2012
Wired connection to the router works fine. But it drops all the wireless devices (PC, phone, tablet) multiple times each day, sometimes only 30-60 minutes after reconnecting. Power cycling the router "fixes" the router and allows reconnection. There are 2 topics in the FAQ section that looked good: Getting poor or no signal from a wireless routerTop causes of dropping wireless connection on a Linksys routerbut clicking on those does not bring up anything.
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Feb 4, 2012
Set up: Router: WRT110 1 computer connected via ethernet cable 1 computer using a wireless nic card from cisco
The problem is thus: if the first computer is actively using the internet (even activities as mundane as browsing one's email) the computer connected wirelessly will lose its connection to the internet yet maintain its connection to the router. Both can be actively using the internet, but the wireless will seemingly at random drop internet access (usually in 30-120 minute intervals).
The computer connected via the ethernet cable was unplugged for a week and during that time the wirelessly connected computer was used extensively and did not lose connection once.
I don't understand how to even frame this problem in a concise manner, much less seek information as to how to resolve it. It's seemingly giving all priority to the computer connected via ethernet but I that's just intution speaking.
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Oct 3, 2011
I recently changed the security mode on my router from WEP to WPA2 Personal. However, since that change, I've noticed that the wireless devices, 2-laptops, are intermittently loosing their connections. . I don't know if it has anything to do with the security mode change, but I don't want to go back to WEP for obvious reasons.
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Dec 22, 2006
I have a WRT54G conected to a desktop through a wire, and conected to a laptop wirelessly. It starts working fine, and after a while i get no internet connection in my laptop nor my desktop. After this happens i disconect the power source from the router, i conect it back again and it starts working.
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Jan 25, 2013
I've been using my Linksys WRT54GC for couple years now, and only recently have I started to have significant issues with the device. I'm using a 2012 Macbook Pro, and my internet connection seems to be randomly dropping every now and then. Sometimes it works just fine for couple of hours only dropping once or so, sometimes it starts dropping literally every few seconds. What I usually do is quickly restart my wifi and the connection comes back right away. I also tried not doing that, and the internet connection tends to come back up after a minute or so.
I have read countless topics, also tried many things: changing MTU, the thresholds in router settings, security modes (it seemed to have worked fine after I changed it to WPA, not anymore though. I'm using no password now and it doesn't fix the problem either), changing the channel (my strongest signals around are on channel 1 and 11, thus I left mine on 6), I even reset the router today (held the reset button for 10 seconds~) but it didn't work either. I didn't upgrade the software since I heard stories about the software available on this site being corrupted or something, bricking the router, which is the last thing I'd want (I'm running on 1.00.7 now).
I have the impression (but it's just an impression, it might as well not be the case, and just me trying to find out when it happens, since it's not always that it breaks the connection while doing that) that it breaks the connection on high load, I mean when I'm for example using skype and facebook, and then try to go on reddit at the same time - the reddit webpage won't load, and the connection is lost after few seconds. But it also started dropping every few seconds while I was playing an online game and skyping at the same time today, which isn't a particularly huge problem for a 23Mbps download and 1.5 upload speed internet I suppose, and which it never did before. I have never had such issues with my PC using a Linksys USB adapter. The connection would drop from time to time when, for example, accidentally going on pages with lots of thumbnail pictures, or trying to load 15 tabs of jpgs at the same time, it was never that much of a problem really though, I just thought it's normal.
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Feb 28, 2012
Set up:Router: WRT11.1 computer connected via ethernet cable.1 computer using a wireless nic card from cisco.The problem is thus: if the first computer is actively using the internet (even activities as mundane as browsing one's email) the computer connected wirelessly will lose its connection to the internet yet maintain its connection to the router. Both can be actively using the internet, but the wireless will seemingly at random drop internet access (usually in 30-120 minute intervals).The computer connected via the ethernet cable was unplugged for a week and during that time the wirelessly connected computer was used extensively and did not lose connection once.
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Jan 15, 2012
ever since i had a power failure losing all power in my apartment, my router has begun regularily losing connection to the internet, I have to go into the router and renew ip address which is quite annoying
[code]....
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Jun 10, 2012
my e4200 wireless. I have internet connection speed of 40mb and I have epc 3925 working in bridged mode as modem and E4200 as router. When I connect my laptop with wire on e4200 I am getting 37-38 Mbps on speedtest.net which is perfectly fine. But on wireless I am having a lot of dropping of speed: I have 2mps then jumping to 5-6 Mbps and so on it never goes more than 5-6 Mbps. When I disable WMM Support in QoS I am having perfectly constant 20mbps but... I have only g network 54mbps. [code]
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Apr 12, 2012
I've recently purchased the EA3500 dual band wireless-N router to replace my old and somewhat tired WRT54GS. The old router worked, I just decided to upgrade to wireless-N since all of my devices are now capable.My ISP is Comcast and I use a Motorola SB 6120 cable modem. After an extremely easy setup of the new router last week, I experienced one full day of glorious speedier network and internet traffic. However, roughly 24 hours after installation I started experiencing intermittetent internet connectivity issues. As in - the cable modem is accessible for 2 minutes and then can't be found for 2 minutes, repeat forever.
After multiple different troubleshooting steps, including rebooting both the modem and the router together, separately, and releasing and renewing the router's IP Address through the router's admin page, I finally ended up resetting the router back to factory defaults and letting Windows 7 guide me through the re-installation rather than using the provided "easy setup" CD from Cisco.
This seemed to have worked, but 2 days later, my "every 2 minutes" issue returned.
Something important to note here is that all of my devices - both wired and wireless - are able to communicate with each other without issue. For example - while I have no access to the cable modem, I am able to stream music from a wired desktop through a wireless laptop to a wireless receiver connected to my TV. I am also able to access the router's admin tools during my connectivity issues.
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Nov 28, 2010
My wireless router will work for 6- 8hrs then drop the internet connection. I have to cycle the modem and router several times to restore the connection. I am also using a Netgear Access Point.
I am using:
Charter High Speed Internet
Motorola Modem
Cisco Model WRT120N Router
SETTINGS
Mode- Mixed
Channel Width- Auto 20MHz or 40MHz
Security- WPA2 Personal
SSID Broadcast- Disabled
Firmware Version v1.0.04
Connection Type- Auto Conf DHCP
Beacon Interval - 50
Fragmentation Threshold 2304
RTS Threshold 2304
All other setting are at factory default.When I unplug the modem from the router and plug it into the desk top I have internet service.
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Jun 23, 2012
i am a total n00b when it comes to wireless routers etc,.. i bought this router [E3200] about six mths ago, it has been working just fine untill a couple days ago, wher i woud be on the internet and all of a sudden, the internet connection drops, i am using a cable modem [ARRIS TM722G] ,i did a reset on the e3200 and put restore the settings that did last over night
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Apr 2, 2012
I have a home network with a Linksys E4200 connected to the ISP's fiber box. The problem is that when I'm connected to the Linksys, either wired or wireless, the connection to the internet will drop after what seems to be a random amount of time (normally anywhere from 2-10 minutes). I can restore the connection by doing any of these things:-reboot Linksys-disconnect and reconnect cable from router to fiber box-if on wireless connection, make changes to the router wifi settings, like change the wifi channel.The internal network stays up, and I can ping both the internal and external ip of the router, but not the fiber box. I have also had the same behavior with an Edimax Wifi AP and less frequently with a Edimax router (once every 1-2 days). I have done everything I can think of:-changed the wifi channels-changed the ip ranges, subnets, turned router DHCP off and back on-booted the fiber box-changed cables-updated all routers to the latest firmware, the network cards with latest drivers...and loads other things that I don't remember right now. For the wifi side of things, there are no other networks in range that could interfere. The same problem occurs on both my and wife's Win 7 laptops and on the iMac (latest OSX). Here's a fun detail: while the Linksys has lost its connection to the internet, I can still access the internet through the old Edimax router connected to the same fiber box, either wired or wireless.
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Jul 17, 2012
I've recently picked up a E4200 to build a dual band network which is targeting to link up (TV, media server, ps3, laptops) then (maintaining phones etc which only has b/g). While currently only laptops.Before doing any of these I have another cisco modem router DPC3825 which worked fine with giving wireless access.I first attemped to leave the modem router has is and connected the E4200 (ethernet 1 to internet), and changed ip to x.x.0.1 and x.x.0.2 while disabling wireless on the dpc3825 and the DCHP on the e4200 and have default gateway to x.x.0.1. My laptops can connect to wireless on E4200 but it couldn't get internet access.
Then I tried turning the modem to bridge mode & resetted E4200 (factory setting x.x.1.1, auto DHCP), and then connected my devices to both wireless bands. At this point I see router status obtained ip from ISP and Internet reached full speed per ISP's mark but the connection only held up for about 1 minutes. I noticed all the devices still maintained connection to router wirelessly but the router loses internet connection (lost the ip and couldn't get it back).
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Dec 4, 2012
Just bought the linksys E2500 as an upgrade for a my Trendnet 150 wireless N router. I have a motorolla surfboard modem with time warner roadrunner cable internet. After connecting the router I have no internet connection. I do not get a light on the WAN connection after the ethernet cable is attached. I know the light works because when I power it on all the lights come on. I cloned the MAC address but this did not work. I have searched the forums for hours and tried different ideas to no avail. My PC recognized the router and I'm able to get to all the settings but cannot establish a connection from the router to the modem. I also tried different ethernet cables to eliminate that possiblilty.
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Jul 16, 2012
A couple days ago, our Linksys E2500 router accidentally got unplugged. Since then, the internet has been working extremely poorly (a lot of latency issues plus random disconnects), so yesterday we tried soft resetting the router. This backfired immensely as now the network no longer exists and we can't access either the router or the internet through the router.If we have an ethernet cable go from the modem directly into a computer, the internet works fine (which is how I'm posting). But if we hook the modem up to the router and then another cable from the router into a computer, we get nothing. We can't even see the router.We've tried unplugging the modem and router and then plugging them back in, unplugging just the modem, and unplugging just the router to try to get it back working but that didn't work. We then tried holding down the reset button on the bottom of the router for fifteen seconds then unplugging the modem and router, holding down the reset button with the modem already disconnected then unplugging the router and plugging the modem back in then the router, and holding down the reset button with the modem already disconnected then plugging the router back in then the modem. And then we tried each of these things while waiting a minute before plugging everything back in. Nothing's worked. And everything we've googled to find out how to hard reset the router either says to do something I've already listed or requires using the router's configuration page, which we can't access (supposed to be 192.168.1.1, but nothing comes up when I enter that into my browser since we can't connect to the router).
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Jul 13, 2011
I just purchased a E2500 wireless router to upgrade from the previous G- router which I was using. I'm not very experienced in tech issues and would like to know, what would be the easiest way to extend my wireless signal through out the house. The E2500 which I just purchased does not cover all the areas in my household.
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May 12, 2013
I've been having issues with my e2500 router. I've found my connection dropping occasionally both with a wired connection and wirelessly on other computer. My desktop is connected directly to the router via ethernet and I've been keeping an eye on my network preference pane. Every 10 minutes or so the connection will be lost and computer says the cable is unplugged. It then resolves after 2 minutes.
I'm running OSX 10.8, firmware 1.0.07. Done a factory reset, power cycles etc. Configured with Cisco connect and manually multiple times. I've swapped out ethernet cables just to be sure it wasn't a cable issue.
Internet is fine when I've got the computer hooked up directly to the modem. No connection issues.
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Nov 21, 2011
I have a Linksys E2500 Firmware Version: 1.0.03 and am using the "IPSec Passthrough" for work. On a typical day I'll sign in to my work's VPN, do my work, sign off in the evening, and read my personal email with a direct connection to the internet.
Then on the next morning, I am unable to connect to work until I go to http://192.168.1.1/index.asp and click "reboot." And as soon as the modem finishes rebooting, my laptop can connect to work. I've tried this several days in a row now, and indeed all I need to do to get the VPN passthrough working is rebooting the modem.
Nothing under "Applications & Gaming" is set. I've seen some posts about having a trigger on UDP port 500, but I'm not quite sure how to translate it for the E2500. Plus I'd rather the router "just work" day after day for VPN and everything else, like my old router did! Is there some other setting to try or clearer directions for a bulletproof IPSec passthrough on that unit?
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Feb 18, 2012
I recently purchased a linksys E2500 for my home network. Occassionally, we have dropped connections, on both G and N cards.The router is connected to a corei3-2100 cpu with 6 gb ram and a 1tb hd, running win7 64bit. Ive bought home plugs for my wife's computer(in the house)and.an outdoor wireless antenna (a CCRANE super usb wifi antenna) for my computer in the garage. I still get dropped signals in the garage, which is only about 50 ft from the router. My computer in the garage is an AMD dualcore 4400 with 4 gb ram, and multiple hdds.What else can I do to get a better and more constant connection.
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Feb 5, 2013
I just bought a new Linksys E2500 router from Best Buy and I need optimizing my router settings so I can get the absolute best performance out of it. Staying connected and keeping speeds high are a must.I have been noticing connections cutting out at time. It is frustrating when I lose my internet.we have ~3000 sq foot house... 3 levels (basement, first, second).We don't use all of these at the same time but we have: 2 laptops, 3 iphones, ipad, and a PS3 for online gaming.
How can I get the absolute best, most reliable connection and speeds out of my router so we don't experience disconnects?I bought the RE1000 range extender... having installed it yet because the install CD that came with it is the wrong CD (It came with the E900 install CD... which is for a router)I bought the N600 USB adapter which I guess is supposed to update your wireless card for your laptop. I am using that but bars seem low..
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Apr 11, 2012
We are using a domain and Windows Server 2008 machine with DNS/DHCP setup and active to handle traffic on the network. The old router we had was a cheap (~$20) TrendNet that was configured (not by me) without issue to not only allow the server to handle IP's but also allow us to get in to the server remotely via Remote Desktop. My cut sheet says they had a "virtual server" setup.
Anyways, we now are running an E2500 and if I put in the external IP, Subnet, Gateway, and DNS for our internet provider and then disable DHCP on the router, we don't get internet access. I'm missing what configuration I need to get the server to handle all the traffic I guess. The server has DHCP enabled with the router IP address (192.168.1.1) set and the server address is (192.168.1.2). Like I said before it was working fine with our old router and none of the settings on the server have been changed so must be something with the new router.
Do I need to setup something in the advanced routing to get this working? Currently I have DHCP on automatic and DHCP server enabled just so we can get internet access. DHCP services on the server are still on as well. Can't get any access to the server from the outside via Remote Desktop like we could before.
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