Cisco :: LMS 4.0.1 Inventory Collection Failure
Feb 20, 2012
After I upgrading all device packages, inventory collection failure to complete. All devices stuck on pending state and at the end of the job all devices are under not attempted and job result description ses " Timed out. Make shure that ICServer is running". I made sure that ICServer is running.
LMS runs on windows 2008 R2 server
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Oct 17, 2011
I have Cisco Works LMS 4.0 on Win 2K8 64 bits on VMware EXs. I am facing issue with reference to Inventory Collection, my 10% devices (including Routers & Switches) Inventory collection is failed and give me error (Device sensed, but collection failed). I increase the SNMP timeout 10 sec, 30 sec, 60 sec and even 100 sec the result be the same.
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Dec 12, 2012
A customer of mine have 2 VSS systems for wich IC times out during collection when trying to read from flash on them. From the ICserver.log
[ Thu Dec 13 16:45:19 CET 2012 ],WARN ,[Thread-20],com.cisco.nm.rmeng.util.logger.XDILogger,67,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.FlashAGI_CISCO_FLASH_Mib,g$eval,70,com.cisco.nm.xms.xdi.pkgs.S
[Code].....
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Oct 5, 2011
LMS 4.0.1 installed on Windows Server 2008 R2 Standard with SP1. Created Inventory collection job, but couple of hours later, it is failed with all devices Not Attempted. Increased SNMP timeout on 10 sec, started again for only 1 device - collection failed again. I am attaching pdshow and ICServer file.
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Jan 25, 2012
We have LMS4.0 monitoring 100+ devices. In that collection we have 2 4506e switches. The switches are identical,but one is inventoried successfully and the other always fails.Both have verified their credentials. The 4506e failing inventory is the only device not being inventoried.I looked at other post and increased snmp timeout with no effect.
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Apr 3, 2013
I was trying to add a 2504 to PI, but I keep coming up with this error in Unknown Devices: Collection Status : Unexpected error. [code]
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Nov 10, 2011
I reinstalled CiscoWorks LMS (Windows 2008 R2) updated th LMS with all availible devicepackages and imported all devices with a xml bulk import of the former installation. Now I am frustrated.... because after the reinstallation LMS has problems collecting the inventory data.The inventory collection for one local device (Cisco WS-C3560-8PC-S) starts and nevers stops.... I have to stop the ICserver to stop the inventory collection.
I have only 4 of nearly 1800 devices where it was possible to collect the inventory information.All the rest is supposed to unreacheable...Reports> Inventory>Management Status>Unreachable Devices.But if I take one of the devices which is reported to be unreacheable and do a device diagnostic (Monitor> Troubleshooting Tools> Troubleshooting Workflows) says it is reacheable...
The inventory does not appear in the "Collector Status"?
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Jul 20, 2011
On our CiscoWorks 2000 installation, running on Solaris with LMS3.2 and RME4.3.1, we noticed a few weeks ago, that the job "Inventory Collection" needs more and more time to finish. At the moment the job execution time is as high as 8 hours, compared to 3 hours before. When we look at the network traffic during job execution, we see after the collection phase (~3h) several hours with no traffic together with a very high CPU load. I mean to remember that this job used to complete around 15 minutes after data collection phase. Restarting the application and rebooting the system didn't work.When we look in to the IC_Server.log, we find devices with a completion time of over 20'000 seconds. Increasing from day to day. [code]
Affected devices are Cisco Nexus 5548P. We tried to delete/add these devices. That works for a few days, then the runtime starts to increase again.
Are we hitting a bug? And is it possible, as a workaround, to exclude devices from only the Inventory Collection?
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Sep 27, 2012
When I do an Inventory Collection, the job doesn´t work with some devices and I have to restart the server. The job doesn´t fail but the log ICServer.log doesn´t got any information and it works for hours and hours and when it finally stops I can see that devices are not attempted.
I have done some succesfull Inventory Collections with Cisco 3750 switches and 805 routes. I have tried witch Cisco 2811 routers and 2950 and 2960 switches but it doesn´t work.
I have tried to update my LMS4.0.1 but it doesn´t find any actualization. However, in the Cisco download page there are some patches.
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Mar 26, 2012
I'm currently experiencing some problems with LMS 3.1 where inventory collection fails on cat6500 switches running 12.2(33)SXI1, Sup720.
I have changed the SNMP timeout to 30 seconds.
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Jan 25, 2012
we have the following problems with lms 3.2 on windows. Archive management and inventory collection fail.
The following messages we get:
DCMA0055: URN_NOT_FOUND : urn "JRM" : Not found !!
DCMA0077: Could not create job. Check dcmaclient.log for more details.
Someone recommend to remove the following files ctmregistry and ctmregistry.backup.Will this fix the issue?
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Jun 23, 2011
I have 3560-24PS-S (ios version 12.2(35)SE1) that have high CPU (almost 100%) use at every inventory collection (each sunday) or polling (each day 6 a.m) during 2 or 3 minutes.
I read on the forum, that this could be due to some mib object polling failure, and could, perhaps, be solved by upgrading the ios version or configuring view preventing the poll of the problematic object.
But what view to configure ?Is there well known MIB objects to filter ? Which ones ? I did not see any bug related to my IOS version and this behavior in the bug toolkit ... I join some sh commands (unfortunately done when no problem). I will try to obtain the output of the sh command when the pb occurs.
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Oct 10, 2011
2 Nexus 5020 (SysObjId 3.719) brings internal error in inventory collection as following:"RICS0001: Internal Error, unable to process the collected data from the device".whereby 2 other devices from same type, same sysobjid are working well. SDT from v401 shows this device as supported.
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Dec 13, 2011
I have larger numbers of WS-C3560X-24/24P/48 Cisco switches with1000BaseSX SFP GIBCs installed per switch in my network and they are all added to my DCR just fine. However, when i generate an inventory hardware report GBICs and GBICs serial number is not showing up. Is there any special settings i need to make?
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Nov 20, 2011
I'm having an issue with LMS 4 where it's failing to collection configuration from devices.
The following is the status of your Scheduled Config collection job:
Job ID : 1045
Status : Job Failed(111)
Description : System config collection job
[Code]....
I researched through this forum and found a thread where the ConfigMgmtServer server wouldn't run. Looking at the processes it says that this service is running normally.
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Nov 23, 2011
We have several unknown devices within our inventory. When running an inventory report the message I get back is "No Credentials available".
For inventory checks is it just SNMP that is used or is it the standard credentials that are needed ?
I am planning to edit the credentials for the single device manually to see if this makes a difference. Our integration is with ACS and we have a machine account with admin priveleges.
Device Verification for the device states "Device Not reachable" for SNMP and SSH. There are no drops on any of our firewalls but snmpwalk does work from the command prompt from the LMS server.
Are there any further checks I can make for these 2 messages:
* "No Credentials available". * "Device Not reachable"
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Apr 22, 2012
After launching config collection job in LMS 4.2 I can't get job results and receive error message - Unable to get results of job execution for device. I've increased the job result wait time using option in Admin > Collection Settings ... , but nothing changed.Here are screenshots of error message and wait settings I used.
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Dec 18, 2012
Our customer is try to make a configuration by web interface menu:
Admin > Collection Settings > Inventory
After select the menu below they always received this message:
Error in starting acquisition: unable to connect to server
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Mar 20, 2012
i have an issue with the lms 4.2 Topology Data Collection. After installation the Topology Data Collection was running normaly, but since first server reload the Topo Data Collect under Inventory > Dashboards > Device Status > Collection Summary is "frozen".Is there any option to stop this process elsewhere? I cannot find anything under jobs in running state or so. Clicking on Schedule only give me the option to start data collection, but lms always returns that the process is running.
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Aug 17, 2011
I have a problem with the User Tracking and Data Collection on LMS 4.0.1 . I think It crashes every time or freezes. I Have this error if I lunch UT Acquisition :
Failed to start acquisition: Construction of XML data required for UT IS in progress. Please try After Some Time.When scheduling a CM data collection, I have this error: Data collection IS Already in progress.
I detected an error in ani.log line 12266: Exception in thread "Discovery" java.lang.AbstractMethodError: com. cisco. nm. ani. server. topo. Port Channel.portIfIndex ()
I successfully changed the name of the CiscoWorks server last week with the tool hostnamechange.pl.
Perhaps there was an impact on data collection ?
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Jan 15, 2013
we have installed LMS 3.2 when i try to run data collection it shows "Notified server to run campus data collection", but status of data collection is idle.
If i restart the server and try to run data collection it runs properly one time.
Each time i have to restart the server for data collection.
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Aug 6, 2012
I can't inventory a 4507R + E / SUP7E Version 15.1.1 SG with the last version of LMS 4.2.1. Next, the extract of IC_Server.log.
[code]....
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Aug 14, 2012
Does two separate SCE 2000 devices can share a collection manager, or do they each need a separate CM? If they can share, is there any special setup on the CM itself?
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Aug 28, 2012
I wanted to ask if there is a collection filter in the ISE similar to ACS 5.3, where I can filter out unwanted syslogs.
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Mar 6, 2012
I am having a very strange issue on LMS 3.2
The problem is that the syslog collection suddently stops receiving logs and writing them into the syslog.log file
I have checked the following:
- Packet sniff to make sure that logs are being received on the server's NIC interface
- Checked the UDP port 514 is bound to the crmlog process.
- Checked the crmlog is running.
When i restart the server, the syslog connections works for a week or two and save the received logs in the syslog.log file, but after that it suddenly stops collecting log again, all the above points stays valid (service running, UDP Port...)
I have attached the LMS's modules versions installed on the server.
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Jun 13, 2011
Usually the configuration files are fetched once every week. Lately, the Scheduled Config collection job is failing for all the devices. I have tried to “sync Archive” from LMS 3.2 on some devices but nothing happens. The switches out there are C3750, 2960, 2950, 3550, 3650 and some routers.The server is Win Ser 2003.
[URL]
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Apr 19, 2012
Data collection runs forever (since this morning). Also an reboot of the LMS server didnt work. Checked all processes and ani.log -OK. After reboot, the time stemp for Toplogy changed from 8:00 to "Not Available"
Inventory Collection24019 Apr 2012, 12:15 CEST
IdleScheduleConfig Archive24016 Apr 2012, 16:24 CEST
IdleSchedule
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May 21, 2011
I have been having problems getting devices into DFM once I enable fault management.I am now having issues with the basic LMS / RME I am getting the following issue:"No Device exists in LMS or Inventory is not collected for devices."I experienced this before and resolved by reapplying the licence.The issue has gone from - all devices discovered and added to LMS and DCR ok turned on Layer 2 Topology and Faults and then no devices appearing in DFM.after restarting the Daemon manger I have no devices in LMS. total device approx 1900 - standalone setup.
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Apr 24, 2013
i have all of my music/ films on PC running windows 7 (might upgrade to 8) i would like to be able to browse my collection on a tablet (using it as a remote) and be able to play it through my stereo / tv. i would like this done with as few wires as possible none would be best im guessing i will need some from the pc to the stereo and tv
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Mar 15, 2012
I have an LMS 3.2.1 server running user tracking collection starting at 11:30am. We also use InterMapper to monitor switches. Right around the time UT collection is running, InterMapper starts to alert about "No SNMPv2c response".
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Apr 24, 2013
I add 4510 and 4507 in zhe LMS ,but fault discovery failure.
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Nov 11, 2011
There are 3 newly installed Cat4506-E.SSH and SNMPv3 access are verificated. Devices are managable in every way only the inventory is missing.If I try to collect manually then they fail but I can't figure it out why.
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Feb 20, 2012
We have 694 units Cisco Catalyst 4507R plus E swithes accross the network. LMS 4.1 can discover it no problem however, i cannot extract inventory information for these switches. I get the this "Number of devices that do not have inventory collected data" on the report.installed System image file is "bootflash:cat4500e-entservicesk9-mz.150-2.SG1.bin"
i saw this supported version:
150-1.XO (or) 03.01.00.SG <<--- should i have the exact image or higher version will do? [Inventory Config and Image Management]
Reference: [URL]
Is the image installed on my switches not supported? seems like I have higher version.
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