Cisco Wireless :: WAP4410n Not Responding And Will Not Reboot
Feb 25, 2012
We are running two WAP4410n devices in our office. One of the devices recently appears to have died. No ethernet, wireless, or POE lights passing packets, however the power indicator stays on steady. Have attempted a direct connection to the box straight from a computer with both straight and cross-over cables. Device will not even do a factory reset via the reset button.Device cannot be reached via web-interface either.
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Sep 21, 2010
I reconnected 4 laptops today on 2 different WAP4410n APs. The user will let me know if they get disconnected. Yesterday I even reflashed the firmward on them. Also in order to reconect to one of the Waps I had to cycle the power.
The laptops are different One is a Dell Latitude c840 w/ Links wireless card and the other is a IBM t41 i believe.
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Sep 21, 2010
Just bought 2 of these (wish I had seen this thread before). They shipped with the latest firmware already on them, so must be a very recent manufacture. I am having the exact same problems as above. It seems to be almost exactly 24 hours for me and the access point stops passing traffic. At first the latency goes very high (2200ms - 3800ms) right before it stops passing traffic. You can still ping the access point from the 802.11 side for a while, but nothing from the wired side, it just goes braindead. Once I was able to get the management interface up over the wireless while it was in this state and rebooted from the management side. It did not solve the issue, I had to unpower it and restart it (PoE Powered). I have only configured one of them due to these issues. I think they are going back. Here is how the access point arrived (yes, I just rebooted again for the 8th time).
Hardware Version:Rev.12Software Version:2.0.0.5Local MAC Address:00:13:60:FF:AF:F0System Up Time:0 hour:34 min:35 sec
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Feb 26, 2013
I recently installed six of the WAP4410N v2 models, firmware 2.0.4.2
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Sep 21, 2010
I have 13 WAP4410N and I have the same problem.
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Sep 21, 2010
After a day or so it just stops responding. I recently bought 3 of these to my office.
Running 2.0.0.5 etc.
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Sep 21, 2010
I have 2 of these in a Bridge between 2 buildings. Cisco support replaced them with 2 BRAND NEW units after 6 weeks of waiting, that do the same thing. Spent so many hours on these turds it is insane. the thing goes down with the wind, tinker with it and maybe you will be up for a few hours or days then back to down again. Thinking it has something to do with the firmware or a power saving thing. Works great when it is up though. I am still trying stuff to get it to work stable. To much money invested in them now to start from scratch but they wanted budget equipment in place and not Cisco Aironet.
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Sep 21, 2010
With over 45,000 views, something must be wrong. Like many of the others here, we can't work out what's wrong with our network and why the cisco 4410n behaves so badly.
Our experience is just like everyone elses. At some point in time, mainly between 1 day and 1 week, the router just stops responding. The problem appears to be on the LAN side, as quite often when it fails, the wireless is still active and clients are associated. Some time ago I was Cisco certified, so I have had faith in Cisco products. I also sold them for a living, which made it a natural choice, but I am struggling to come to terms with my purchase here.
I had tried:
All the latest firmwares from March until now (including the latest) Full resets of the device, including "reset to factory defaults" Pegging the autonegotiate to fixed 10/100 Changing channels on the wireless (although as mentioned, it appears LAN side issues)
This thread has given me different views. Other sites also talk about changing beacon settings, but I'm not sure that's the right way to go.I would consider syslogging the results and getting extended debug happening, but when the problem happens and the device hangs, LAN is lost so the messages are also lost.
I find it hard to believe that so many people can have this problem and no one at Cisco can reproduce the fault. So, here's a pretty simple network for Cisco to experiment with which clearly has the problem:
Flat GBit network
Dlink DGS-1016D 16-port GB switch (unmanaged)
4-5 wireless clients (mainly iPhones & iPad)
The volume of traffic is low - no huge file transfers. The expected uptime is between 3-6 days. As a matter of interest, I also tried POE to drive it using a TP-Link injector. The device worked perfectly, but the problem did not seem to be affected.
It might be heading towards time to log a call on this. I was hoping the vast number of existing callers would have given the support staff enough to solve the problem, but it appears Cisco is none-the-wise on the fault, let alone the solution.
As a matter of interest, maybe a good interrim solution would be for Cisco to use the watchdog timer to ping a known address and perform a soft-reset if the address (on the local network) did not respond after a period of time. This atleast would stop people having to crawl under desks and pull plugs to reset the device as it has no power switch.
I have a "Generation 2" device.
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Sep 21, 2010
I have the same problem with my two WAP4410N connected to my Cisco SRW2024 Gigabit switch.It appears that there would be a time where the PHY's between the WAP and the switch are hung.The lights on the Gigabit switch are constantly flashing.
It is until I disconnect and reconnect the network cable between the WAP and the Gigabit switch that the problem is momentarily solved. Then it seems like another high traffic usage of the WAP will cause the connection to hang. This solutions is totally unacceptable as I am not willing to open my wiring closet every time to fix this hang. Also I've lost precious data between my client and server because of this hang!
I don't think the problem is with the Gigabit switch as I have other Gigabit devices connected to it and I never get them to hang like the WAP.
I saw on the release notes (although the firmware has not been posted) that there is a problem with the WAP Gigabit PHY. From the release notes, it seems the firmware will have an option to take down the speed of the WAP Gigabit PHY from 1000BT to 100TX. This would be a shame if this is the final solution as one main reason for purchasing the WAP4410N is its Gigabit capability.
Being a networking PHY designer who had also worked on other Cisco products, I'm surprise that this problem had not been resolved in their qualification and interoperability lab.
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Feb 26, 2013
We have a situation with 20 4410N's They are connected through a 2960 switch. They runned for about a year with no problems. We use the WiFi system with 10 cisco wireless ip phones, several workstations (5-10) and a few mobile devices.
Three weeks ago we took 10-15 iPads in commission (almost equally divided over the AP's), since then the trouble started. Several accesspoints stop randomly responding a few times a, day. We updated to the latest firmware (2.0.4.2), but that did not solve the problems.
Were using 3 SSID's WPA2 encryption and fixed IP's for the AP's. If we can't get a hold on this we have to replace all the AP's by other ones.
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Sep 21, 2010
I have not done the firmware for the units yet but have had only 1 outage thus far (but I think it was a power issue over the weekend).What I have done, 3 weeks ago, is put external antenna's on the 2 units which are 15 feet apart at 15dBi.The output is 40hz and I changed the latency time settings on the main unit, leaving the secondary at factory.This seems to be working for me so far. Usually goes down over the weekend and have to reset Mondays,but not this week. I am afraid of running the firmware because then it may become unstable again.
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Sep 22, 2009
We have about 20 of the above WAPs in our company network and are quite satisfied with the performance.However occasionally we need to manually reboot the WAPs in order to resolve sporadic connectivity issues that cannot be resolved on the client devices. In order to optimize the performance we would like to automatically restart our WAPs at a certain time (e.g. at night) on a daily or weekly basis.We are currently using WAP4410N-fw-2.0.0.5-K9.
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Apr 30, 2011
I have the following equipment:
Cisco 871W router
2x WAP 4410N APs running 2.0.3.3
I currently have 1 AP connected to the router via copper. The AP to AP link is over 802.11. I have attached a diagram reflecting the current topology.
The AP-to-AP link will come up utilizing B/G/N mixed mode; however, the connection is basically unusable. About 30% of the traffic is dropped, while the packets that do make it have a consistently volatile latency, anywhere from 15 to 1500 ms. I have had success using G-only and B/G mixed. The link is stable (I have had the best results with B/G). The problem is, I didn't buy the 2nd 4410N to run the G protocol. I would like to connect the APs running either B/G/N (hopefully negotiating to N) or N only. I am wondering if there is a certain configuration I can utilize (perhaps using WDS repeater or bridge versus Wireless Client/Repeater?), or a firmware upgrade set for release that can make this happen for me.
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Sep 17, 2011
We have a Cisco 1522AG configured as a MAP in our production network. Last week the AP went down. On investigating it keeps rebooting itself. constantly showing 4 orange leds, Maybe cant find the WLC? Is there a way to console into these devices to see whats happening in the background while its booting up or even reset it back to the factory defaults?
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Oct 18, 2012
I have 1 cisco AP (CAP3502I) which is not able to associate with WLC (version 7.0.235.0), using CAPWAP. Simply from debug I can see that AP is trying to contact WLC on port udp/5246 but can't see any response from WLC.
*Oct 19 07:06:50.055: UDP: sent src=x.x.x.x(4271), dst=wlc.wlc.wlc.wcl(5246), length=47
AP is getting config about WLC from DHCP option 43 and have own reservation to get same IP address (+default GW). AP is NOT associated but as it has IP address from DHCP then it is pingable. But don't know why, but I'm not able to tracert/traceroute to this AP, as I can see it is getting packets but it is not responding.
But on different locations, where are same APs model (associated with WLC) I have no problem with traceroute it, as APs are responding.
My question: It is not related that AP is not able to associate with WLC (still working on it) BUT should I be able to traceroute/tracert to unassociated AP (to his IP) and get response???
NOTE:
==> WLC is in DC and AP on one location, so diagram could be: WLC ---- L3 device ---- Provider MPLS router..........Provider MPLS router ---- L3 device -- L2 switch --- AP (CAPWAP)
@It means that there is NO FW on tha way :-)
I check many other APs with same model and non of them has problem to respond for traceroute, but this particular unassociated one has :-
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Aug 5, 2012
my belkin n wireless usb adapter is not coming on when i put it in my laptop i see nothing
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Sep 23, 2011
Use wireless router and can connect to internet on laptop. When trying with PC (windows xp software), I can't connect. Ran diagnostic, result: Your computer appears to be correctly configured, but the device or resource (web proxy) is not responding.
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Mar 15, 2011
i am unable to connect to the net in my laptop and laptop manifacturer is dell inspiron 1545 and error i am getting is DNS not responing.
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Feb 26, 2013
My internet works fine but after a random period of time, usually 20-30 minutes the internet stops responding. I have ran a diagnostics test using the Intel PROset/wireless tools program and it states on the ping test that there is no response from the default gateway and the DHCP server.
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Sep 14, 2012
MY RE-1000 is up and working at 192.168.1.141. But I get nothing back when I put this address into IE.
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Jul 7, 2011
The 801 AP on my 881W reboots every other day or so, randomly, on its own. The router / AP works great otherwise, no other issues. I checked the error log and I see no indications of why it would be doing this.
ap#sh ver
Cisco IOS Software, AP801 Software (AP801-K9W7-M), Version 12.4(25d)JA, RELEASE SOFTWARE (fc1)
[Code]......
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Mar 4, 2013
I recently had to deploy about 4 cisco 1131 AP's to one of our branch location. When configuring them on the controller, i needed to put them in HREAP mode. As soon as i do that and the AP needs to reboot, it will continue to reboot in a loop and indicate the following:
Unexpected exception to CPUvector 1100, PC = 5A9048
-Traceback= 0x5A9048 0x48A8A0 0x4361FC 0x42E078 0x44880C 0x42A280 0x42AA68 0x18A990
[Code]......
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Sep 21, 2010
Well, I sent mine back and they shafted me with a v1 unit.I don't see how you can know what the problem is and still send me a v1 unit.
I contacted SB support and they said no guarantees on getting a v2 unit.
Now I must PAY to send another unit back.With no guarantees, I don't know.
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Jan 3, 2013
delete junk files its getting to full am starting to mess up the computer
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Apr 13, 2012
My internet has been dropping out over and over. Im connected via ether cable on my desktop with windows seven to my belkin router however on the router the wireless icon is flashing orange indicating something wrong. I rang my internet provider and they said its not them, when I troubleshooted the problem it came up with DNS server isnt responding. I tried looking through posts and tried restoring my router to factory default but nothing has worked.
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Oct 26, 2012
I have E1200 wireless router and it was working nicely for the whole last year with 2 mac laptops hooked up on it. About 2 months ago there were 1 mac,1 win laptop and a network printer. And again, it was working just fine at the beginning. I'm not sure when exactly it happened first, but now after working couple of hours internet gets off and router stops responding. If I try to reconnect to it from my laptop I just see an error message saying something about "Connection timeout". Also I don't know does it have something to do with the network printer, btw it's connected to the router via ethernet cable not wireless. Anyway, the only solution I've found so far is power off the router for a couple of secs and power it on again, which is obviously not a solution at all, it's annoying and not practical. The time it works fine before it dies is also not fixed, it might be even 10 hrs of working and sometimes only 1-2 hrs. My other suspicion is firmware. I upgraded it almost at the same time when new laptop and printer showed up. Maybe I have to downgrade it, but I couldn't find older version of it. It was HW v. 1, SW v.1.0.00, and now it's HW v.1, SW v.1.0.03.
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Feb 23, 2012
I have a wireless router and I'm trying to user UPnP feature. of course it is enble in the router.
It's working one and after it stop working, looks like the router is not responding anymore. If I got on the web interface of the router, I loging, on the first web page I press save changes, even if I didn't change anything, the UPnP feature work again.
Looks like a timeout occure or something like that. Is there a way to wake up the router without having to go on the web interface? Why it's stop working?
Firmware Version: v4.30.15
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Apr 10, 2013
get a installed certificate work on a 5508 WLC Controller without rebooting. Is there a way? Is it possible to just reload a process to get the certificate work?
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Jan 24, 2012
We have a few AIR-LAP1041N-E-K9 and 2106 controller. One of the 1041N began rebooting in a loop. All over AP work fine. This morning, AP normally loaded at once. Two hours later, after AP reboot, situation repeated itself. Output from console:
using eeprom values
WRDTR,CLKTR: 0x85000800 0xc0000000
RQDC ,RFDC : 0x80000037 0x0000018c
[Code].....
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Sep 4, 2012
I'm running 3 WLC 5508, 2 of them running image AIR-CT5500-K9-7-0-116-0.aes, one AIR-CT5500-LDPE-K9-7-0-116-0.aes.
On the 5508 running the LDPE-image, I have 9 WLANs (170,171,180,181,190,191,281,282,283), all defined with admin status "ENABLED".
WLANs 180,181,281 belong to a defined AP-group, WLAN 190,191,282 belong to a different AP-group.
WLANs 180,181,190,191 are defined as H-REAP. The H-REAP APs registers without any problems at the backup WLC and switches back successfully to the primary controller after recovering from reboot. Unfortunately the WLANs 180,181,190,191 show status "DISABLED" every time the primary controller comes back and I have to enable them manually.
Doing exactly the same procedure with one of the other WLC, running AIR-CT5500-K9-7-0-116-0, I never face this problem.
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Apr 7, 2013
We have a WISM in a 6509. The 6509 lost power (the UPS failed) and upon reboot the WISM isn't allowing AP's to connect. The WISM is blade 4. Upon consoling in, I get this error message for all 8 ports: 42w6d: %EC-SP-5-CANNOT_BUNDLE2: Gi4/1 is not compatible with Po407 and will be suspended (trunk mode of Gi4/1 is dynamic, Po407 is trunk)
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Dec 4, 2012
I have a WAP4410N that stopped powering on with PoE. The PoE light comes on but the Power and Ethernet light remain off. The link light comes on the port on the switch. I have tried multiple switch ports and tried a different switch.
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Jul 20, 2010
I would like to ask for assistance on how to configure one unit WAP4410N access point to work as repeater to one unit WRT120N wireless router.
As a background, I had one WRT120N already in my house before I bought one WAP4410N as advised by a Linksys guy. I wanted to wirelessly extend the signal of my WRT120N wherever its signal is so low around my house. The WAP4410N should work as repeater to WRT120N.
I already configured WAP4410N to work as repeater by enabling all the choices in its wireless AP mode like the “wireless WDS repeater” and the “wireless client/repeater” but to no avail. I successfully setup a similar scenario before using the old pair of one WRT54G and one WAP54G. I replaced the old pair with the newer one ( WRT120N and one WAP4410N).
Is the tandem of WAP4410N and WRT120N can be configured technically as like as what I wanted? Do I need to upgrade the firmware of both devices? Did I miss something in the configuration?
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