Networking :: Sonicwall TZ 200 Cannot Ping The Server

Dec 17, 2012

Not sure what's going on with this thing. Unfortunately I'm 3 hours away from where it's installed. We put it in place about 3 months ago. It's set to use failover and load balancing. When I installed it I tested the failover and load balancing and everything worked as it should. The past 2 weeks the unit has not been failing over when one ISP drops. This requires a power cycle of unit to get the secondary on X2 to pick up. Data collection is turned off. Probing is turned on for both WAN ports. While both ISP's are up it load balances fine. I was there last week and pulled the patch cables going to the modems and it didn't skip a beat doing a constant ping. Just randomly it takes a shit when one ISP goes down. Takes out the network as well as no internal resources are reachable as well. Can't ping the server from any PC's and such.

It's running an older firmware. 5.5.6 from Nov 2011. 5.8 is currently available. I'm just leery about flashing a new firmware remotely.

Anything like this before with these units? We have plenty of 170's and 180's in place that are trouble free.

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No change in the traceroute.

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