USB Dongle Connecting?

I'm having an irritating problem with an internet USB dongle in my new computer. I connected the dongle to a working USB port where the computer installed the drives/program that existed on the dongle. However, when I start the program it says no device found. I tried pulling out the USB and then plugging it back into the USB port whereas the computer first gives me a "pling" sound that it has detected the device and immediatly after that sad sound that says the device has been pulled out even though it's still securely in the USB slot[CODE]