Centurylink Random Disconnects?
Nov 2, 2012
I just moved to a new rural city and Centurylink DSL is the only option for internet. I just had it installed on Monday and have had problems immediately. The two main problems are this:1) My computer is connected wirelessly but cannot seem to connect my mobile devices. My phone and my Google Nexus both try to obtain IP address and then immediately disconnect and try to reconnect over and over. Strangely my Kindle Fire didn't seem to have a problem.) I've found that when I am playing a game (Team Fortress 2 and World of Warcraft) and sometimes even watching a video on youtube, I will lose connection and get booted from my game or have to restart the video. The lights on the modem don't change and the modem itself does not disconnect or reboot. I seem to have internet service immediately after, but I get a hiccup probably once every 10 minutes that makes games unplayable
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Aug 12, 2012
Recently I've been experiencing random disconnects.
My setup is a Actiontec Q1000 with (QAQ002-31.20L.4) modem/router that talks to qwest. Then I connect to a linksys router WRT54G2. I connect directly to the linksys router with an ethernet cable, but my family connects to it wirelessly.
I ran a constant ping to my modem and to google, and on the random disconnect, the Actiontec Q1000 gets a huge 4000ms response time (but then it resumes normally), and I get ping timeouts to google. Windows 7 will say "no internet connection available". Not sure if it makes a difference, but I had google timeout 4 times during my constant pings.
Nobody else is connected when it does this random disconnects, so I'm not sure what's causing it. I've tried a lot of things, from changing and flushing my dns, connecting directly to the modem, turning off QoS/firewall settings, but nothing seems to work.
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Mar 2, 2013
recently upgraded most of my computer parts and reformatted from windows 7 enterprise 32bit to win7 enterprise 64bit. (all of this happened in a computer store) I never had internet problems before the reformat, however it has happened to me before when I had previous, newly reformats on my pc which usually goes away after 2-3 months. here is the problem, the internet is fine when I start using it and after an hour or two it will disconnect and when I troubleshoot it, it will just say "DNS server isn't responding" and what I do is turn the modem off and turn it back on and the internet will come back after 10-20 seconds. so basically my internet is fine and will just go down then to fix it I just have to turn the router off and on.
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Feb 20, 2012
Just today i've started having problems with my Wireless Network. Other adapters in my area are causing me to get random disconnects every few minutes.I've tried changing the channel on my router several times, but to no avail. Is there anything else worth trying?
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Jan 25, 2013
I have been having a high ping issue both via a cable and wireless. When i connect via wireless, it is generally 2 ms, sometimes goes up to 4 and 5 and rarely i get packet losses. Via a cable, i get usually 1 ms, and sometimes 2 ms. It generates a problem while online gaming and btw i tried changing channels and it didnt work. I even get same pings when i am 3 meters away from the router compared to less than 1 ms pings.
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Oct 30, 2011
I just recently purchased a D-Link 615 and i've been having disconnection issues with the internet. Every now and then the internet connection disconnects and i have to reboot the router to have internet access again.
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Feb 11, 2013
Wired PC randomly disconnects from network at random intervals each dayoday it has done so 3 times. The only way I have found to get it working again is to reset the router which can be inconvenient. When it disconnects all wireless devices continue to work and I have no issues like this with my wired consolesI switched to using a static IP address, since having an automatic one gave me the same results [i have since switched back to automatic]Be happy for any suggestions on how to sort this. I am using W7 OS and I'm using an Orange router. I don't know if its relevant, but when I go to reset my router I have noticed that the download light on my router is flashing like crazy when my PC has disconnected.
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Jul 28, 2011
I see that many people have the same problem, random disconnects. I am a long term sufferer from this. I have called support before they can't fix it. and being knowledgeable with routers has not worked at all. I turned off every wireless device in the house, even the microwave it still happens. I change the channel countless times it still happens.
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Oct 14, 2011
I check all of the settings and changed the channel to see if it works. For some reason it disconnects my wireless internet at random times and i know before it never use to do that before with a older router. There is nothing blocking it, it worked before, and my computers can connect except two. The only thing i can guess is my wireless card.
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Jul 24, 2011
I just recently (4 days ago) purchased an E3200 router. I noticed some random disconnects on my devices using the 2.4GHz frequency.I installed inSSIDer from MetaGeek to see what was going on and noticed some strange behavior where the Amplitude on the 2.4GHz randomly drops dramatically. Sometimes its once every 10 minutes, other times it happens 5 times in one minute. I can't figure out what is the cause. The 5GHz signal is steady as a rock.
What I tried so far: Set the Channel to the least crowded channel instead of auto, upgraded the firmware, restarted the router all to no avail. This is annoying to say the least. It doesn't affect anything unless you are playing video games or running a remote desktop session, where a single disconnect is disastrous. I just upgraded from an old linksys wrt54g, tried a netgear n600 which was terrible, then swapped it out for the Cisco E3200..
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Apr 24, 2012
Currently using intel 5100 & 6200 client cards on multiple driver versions. WiSM is 7.0.116. APs are 1250 and 1260 series. Citrix is setup to send server-side keepalives for session reliability. Randomly, several times a day the client will get disconnected from the Citrix application session but maintain connectivity to the AP and other applications continue to work. Traces show the server-side keepalive reach the controller but are delayed from controller to client by 5-6 seconds. Just enough time for the Citrix server to timeout and tear down to session. Additional testing shows the delay most likely occurs somewhere from controller to AP. It occurs on multiple controllers on multiple campuses.
We have Dell/Broadcom clients that don't experience the problem. The only commonality seems to be the Intel cards. CCX? I know Intel has a special relationship with Cisco regarding CCX and have developed features not available on other cards. Tried disabling power save and other CCX features but hasn't solved the issue.
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Apr 15, 2011
I've been having some issues with my network connectivity for a while now, and I haven't been able to figure out what the problem is. I run a wired connection to an Ethernet port in the wall of my university dorm. I have verified that it is not a global network issue or an ISP issue; this problem only happens on my PC.My network connection drops/disconnects randomly throughout the day. When I say disconnect/drop, I mean that all attempts to ping or access the internet fail. A few minutes pass before the Network and Sharing center task tray icon shows a warning sign saying that my computer could not connect to the internet.This is temporarily fixed by doing an ipconfig /release and ipconfig /renew, but I have to execute these two commands about 2-3 times a day on average.
There is no exact interval between the disconnects, nor does it happen when I am running particular programs. The disconnect happens regardless of what I am doing at the moment (gaming, browsing the internet, leaving the computer idle).A month back, I installed some Windows Updates and suddenly my internet connection was almost completely broken. I was experiencing the same issue, but much more frequently. My internet would die within 10 seconds of executing any download, but Windows wouldn't recognize that something was wrong. At first I thought the ZoneAlarm, Avast!, or the SafeConnect (as required by my university) services were causing trouble but uninstalling/disabling these services did not fix the problem.I also tried reverting to my default ethernet drivers, which did nothing. I uninstalled and reinstalled multiple versions of my drivers to no avail.However, the internet worked just fine in Safe Mode with Networking, so I cross-referenced the processes/services running in Safe Mode w/ Networking against my normal startup, guessing something else was at play.After some poking around, I discovered that disabling the Server and Browser services permanently fixed the issue of instant connection death. But the initial problem I described still remains;random, less frequent internet connection drops.
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Feb 18, 2012
I am experiencing random disconnects from the internet -- they have been occurring about 1-3 times per day, although I've just had four in the last 20 minutes.
ISP: Wow! Cable - 15/1Mbps
Modem: Motorola SB6121 (new)
Router: D-Link DIR-655 (new) Firmware 2.00NA
When the internet disconnects:
- Both the LAN & the WAN are affected, but I do not lose any wireless connectivity with the router itself.
- I am able to log into the router wirelessly but cannot access the modem.
- If I plug my laptop directly into the modem, I can connect to the internet.
- When I reboot (using the on/off switch on the surge protector), everything comes back up.
There are a couple of other wireless routers nearby with fairly strong signals, but they appear to be running on different channels.
My phones are DECT 6.0, so there shouldn't be any interference problems with those.
I've been poking around this forum, and have already made some setting changes that seem to be consistently recommended:
- Ensured DNS IP addresses are being filled in under Setup/Internet/Manual
- Turned off ALL QoS (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
- Turned off Advanced DNS Services
- Turned on DNS Relay under Setup/Networking.
- Setup DHCP reserved IP addresses for all devices on the router.
- Ensured devices are set to auto obtain an IP address.
- Set Firewall settings to Endpoint Independent for TCP and UDP.
- Using mixed G and N signal mode
- My security setting is WPA-Personal. WPA2-PSK
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Jun 29, 2013
At it's most basic, here's my network.
Wall --> TP-Link 8616 ADSL2+ modem (not sold by Centurylink) --> Linksys E4200 router --> desktop PC wired via ethernet.
There are other devices, but I remove them and disable wireless when I'm testing. I sometimes remove the router from the equation as well.i'm on CL's 12mbps service, which means that I should be seeing approximately 10.2mbps down (DSL is typically 85% of advertised). Most of the time I get about 10.4mbps down. However, about once every 3-6 weeks, speeds degrade to about 4-7mbps and remain there. Rebooting the router/modem does nothing. I will call CL, and they will tell me that the problem is my modem, that I need to buy one of theirs. I ask them, for shits and giggles, to reset the connection on their end. I then simultaneously kill the power to my modem/router. When everything is back online, I'm back to 10.4mbps. The rep tell me that my connection is fine on their end and that the problem is still my modem. This will occur again in another 3-6 weeks. I often get the same rep.
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Dec 29, 2012
Network running about 60 computers, most of which are running windows 7 professional. Some are on a domain, some are not.At (seemingly) random times, some computer on the network will lose the ability to browse websites (including the web interfaces of networked devices). I can't identify what circumstances cause this to occur. I only find out about it when someone calls me.From the affected computer:I can ping sites I can ping our Cyberoam UTM (which acts as our DNS, DHCP, and firewall)disabling/enabling connection doesn't fix the problem releasing/renewing ip doesn't fix the problem flushing dns doesnt fix the problem uninstalled antivirus on two test machines, problem still randomly manifests.replaced the Cyberoam with newer model users have claimed that if they wait a long period of time (40+ minutes) the problem sometimes resolves.rebooting the computer resolves the issue until it randomly occurs again changing the computer's mac address also resolves the issue until it randomly occurs again.
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Dec 31, 2012
i have an Iomega Prestige Desktop External Hard drive usb 2.0.I also have a quest-centurylink ZyXEL modem model #PK5000Z.I would like to connect the iomega to the modem. However, I don't see a usb port on the modem.
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Dec 26, 2012
We have a HP Pavilion with Vista that we cannot get connected wirelessly to centurylink's pk5001z. It will connect to the internet if it is hooked up to the ethernet cable. We can take this laptop to McDonald's and use their wi-fi, or at my parents...or seemingly anywhere else. We have successfully connected 3 other laptops to the wireless signal thru the pk5001z. We had the geeksquad advise us several times...going as far as they accessed this laptop remotely...and still can't obtain a solution. Do we need a different modem? The laptop sees that there is a network available but won't allow access to it. (it shows the network name in () and indicates local connection only)
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Feb 21, 2013
Model : TD-W8968
Hardware Version : V1
Firmware Version : ?
ISP : CenturyLink
I need the setup info to connect the TD-W8968 to CenturyLink.
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Jan 27, 2013
Whenever I try to open multiple sites, I will get a DNS lookup failure. Whenever I torrent something, websites give me a DNS lookup failure. Watch Youtube and open anoter site, DNS lookup failure. It seems that when I try to use too much internet I crash something... which doesn't make any sense because this problem has only come up recently. The only thing that I can think of is that I was messing around with the DNS to be able to connect to the American Netflix (I'm Canadian). I was using a site called "ZenOK" I believe, which gives you a server to connect to, and then a week later tells you it's no longer free (which they didn't mention in the signup)... so I removed the DNS number in my internet protocols, but I still get American Netflix.
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Jan 12, 2013
I run windows 7 on a Gateway DX4860 desktop and my problem has been occurring for a long time. I casually play games like league of legends and I believe my problem lies within my computer rather than the network itself because my problem is latency spikes where when I start games with 90 ping, it quickly spikes to 300+ ping ~ 5 minutes into the game and then into the thousands making it absolutely unplayable. I have had this problem on 3 different internet providers and the problem still remains; HOWEVER, while hooked directly to my computer with an Ethernet cord, I have ZERO problems. The house I am living at now doesn't allow me to connect directly.
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Aug 31, 2011
Ill get on my laptop and it will connect for 45min-hour and then it will disconnectEverything says connected on the laptop and the router and modem are connected and working. I have tried restarting my router and modem and even clean installed windows and reinstalled drivers. Nothing seems to work. Im posting from my old laptop and it seems to happen on this computer as well. This has never happened before.
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Dec 27, 2012
I have Windows XP Pro SP3. After a random period of maybe 30 mins to a few hours, my internet connection seems inexistant. PC reacts like there is no internet cable plugged in. I've checked the ipconfig command in command prompt before my internet shuts down and after and there was a change. A few lines(IPs) were missing after my internet fell.
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May 28, 2012
We sort of recently got wireless internet, have had it for 2-3 months now I think and everything was running smoothly. Yesterday my internet randomly disconnected and it was only from this (my) pc, the internet was fine for everything else in the house which includes another pc, 3 laptops, cellphones, ipods, and gaming systems. It has been going out randomly since maybe 6pm yesterday. I have to completely restart my computer for it to work again. The only thing I tried was to unplug the modem and router for a bit and plug them back in, which did nothing for my computer lol. When I did that though the other computer had an ip conflict that came up which it's had in the past with my own pc but after I restarted my computer they were both fine. My computer still has random disconnections from the internet though. I don't understand why my computer is the only one affected and why it's starting now when it's been fine for the 2-3 months it's been working.
[code]...
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Feb 19, 2013
I have recently switch internet to Time Warner. Since the day I got it, i have experienced random packet losses of 100%. I have called time warner and they are going to send a tech out. But i would like to know more about this before he comes. I have replaced the modem with a brand new one. Surfboard SB5101N from the one i was leasing from them. They both do the same thing. I have made sure all my Drivers are up to date. I have replaced the coax cable and Ethernet cable and ran my Anti Virus and Spyware program. It does it more during online game, I have reinstalled the game and was having no problems with the ATT Dsl i had before this.
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Mar 20, 2012
This is a video of what happens on my Xbox and my PC it is always three lag spikes for that set amount of time about every 15 mins or so.
Random lag spikes - YouTube
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Jun 7, 2011
Since I came back from vacation I've been having a problem with my wireless card. It seems that at random times my connection will go to limited connectivity, very rarely it will fix itself quickly, but the only real way to fix this is to restart the computer.
I thought it could be something to do with the router or the fact it was downstairs, but we recently changed provider and got a brand new one and it now sits in the same room as me and my laptop. Still have the same problem. And I'd already tried changing the router's channel and frequency and had no luck.I saw on another thread that the ipconfig /all was requested, so here it is:
Windows IP Configuration
Host Name . . . . . . . . . . . . : lesleycheese-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1B-77-00-B8-53[code].......
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Jan 16, 2011
I am playing a game, like Battlefield Bad Company 2. Every 5-15 minutes, I get 3 lag spikes. When I get the lag spikes, everyone who is using my internet, also gets it the same time as me. So my computer is not the problem.For example: I am just running, shooting people (online), and then, randomly, people are running on the spot for like 3 seconds, and then they teleport somewhere in front of them. And then it goes back to normal, then it happens again. It will happen 3 times.
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Aug 23, 2011
At first it seemed to happen everyday at the same time, but now seems completely random (happening twice a day somedays). At some part during the day while the user is busy with this system it drops the network connection. The ONLY way to get it back is by restarting via the reset button. Shutdown or even logoff just hangs. Nothing regarding that card will work or respond, you can not even disable and re-enable. I can however get the wireless to work without restarting. I've done everything I could possible think of including format and re-installing Windows. Something new I've noticed is that the user always has MS Access (in runtime mode) running while network goes down and then you can not end that process.
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Mar 26, 2011
So...few days ago this is happening even more frequently, my service is from Verizon wireless. Its getting really annoying when i randomly disconnecting while im doing something important or its so slow it takes 4 minutes to load one page. Im in the basement so is my modem. Im using windows 7.
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Oct 25, 2011
While I am connected to the internet, whether surfing the web or playing a game, I randomly get disconnected with a "No Network Connection" error on the network access icon on my toolbar. However, other computers that are networked (both wireless and wired) do not receive a disturbance in the connection. When I refresh or look for a new connection, I continue to get the same error and the troubleshooting tools fails to find a fix. The only way this seems to fix is rebooting the computer. Sometimes it happens multiple times in a row, but consistently happens between 1-2 times a day.I don't know if this is a coincidence or not, but it seems to happen when I'm doing stuff that could "stress" the connection, like downloading something or running a game while also browsing the web[CODE]
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Sep 15, 2012
I have a mix of devices that all access the internet via a Deutches Telkom Speedport W 723v my windows devices, HTC phone and even the iPad 2 never have a problem, but my Macbook Pro (Unibody Late 2008 model) and my iMac (Probably 2007 / 2008) keep having a problem with the network dropping out. To fix it I have to switch off Airport and switch it back on again and it re-connects straight away.The Mac OSX software albeit now rather dated on both devices (The Macbook is 10.5.8) is kept up to date using Software Update.The problem amy also now be affecting my APPLE TV2 it never had a problem before but now I cannot connect to iTunes on my Macbook using Home Sharing it just does not want to connect!!!I did try before going into the Speedport and changing channels from AUTO to channel 1 but that did not resolve it. I am going to do it again and try a different channel but logging onto the Speedport is an absolute pain, I can only login using my Macbook Pro when it is booted into Windows XP and on Ethernet as we had all sorts of problems setting it up and could only do it using IE not SAFARI and now the Speedport login only recognises 1 x PC for logging in, if you try a different device it throws a wobbly and locks up!
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Feb 7, 2013
I have been having intermittent wireless trouble. This includes Ping spiking, Wireless network drop-outs (The network stop appearing on available network list) and packet loss. This is all completely random (though very common) and is frustrating to say the least. As far as I know, the problem is not nearly as bad on other devices in the house , so I suspect that my network card has become shoddy. I have tried updating,removing,and re-installing network drivers to no avail. I have also used cmd and I have pinged 192.168.1.254, which shows random ping spikes, and some packet loss as well.
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Jun 20, 2012
My router keeps crashing like it is restarting. it turns off then all the lights are beginning to turn un again after some time it repeats again and again....Last thing they did was turning down the internet speed for our Network. It worked in some time but then it begun crashing again...Then they said it was the cable in the road that could not take all the data stream... And something about and Bit error?I just dont belive the cable in the road thing because our neighbour are running 10 M/bits without a single error anytime... I am not an expert but i've found out that we are running a Sagembox or something like that. The hardware version (if that is important) is: 3DK04-02 Everybody in the house is running Win7 SP.1. If you need any more information then i will try to find them.
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