Cisco VPN :: Dell E6410 Laptop / VPN Error 412 - Windows XP SP3
Jun 6, 2011
I've got a work laptop (Dell E6410). Now I should qualify I'm a member of my employers IT Service Desk and I'm trying to discover how to fix this problem as its becoming more and more common (to the point we've even opened a Problem Report PR) but I'm unsure if the network ops team have contacted the TAC for support.
What I've done in the VPN client is set "LOG LEVEL 15" against everything so it spits everything out for diagnosis. This laptop I have 2 weeks ago was fine, since then its been spitting 412 error. And its beginning to frustrate the userbase.
- Laptop types: Dell E6400/E6410/E4310
- Connection Types: WiFi, Cabled or NextG mobile devices.
- VPN Version: 05.00.0003.0560a
- VPN Type: We use Group Authentication for the profile, then RSA + Domain login on the other end.
- OS: Win XP SP3
What have we tried:
- Deleting and recreating the RSA SecurID account for the user
- Reimaging the laptop
- Reinstalling the VPN
- Repairing the laptop
- Recreating the *.pcf file for the profile.
Originally I had found if using a NextG device and turning off the WiFi it would stop the 412 error but that has stopped working as a workaround and I've tried on both a cable connection (Direct to modem) and direct to my routed/switched network at home. Same error on 2 different types of internet connection.
In the log when I set L15 debugging I found....
148 17:29:10.890 06/07/11 Sev=Warning/3 CVPND/0xA340000DThe virtual adapter was not recognized by the operating system.
149 17:29:10.890 06/07/11 Sev=Warning/2 CM/0xE310000AThe virtual adapter failed to enable
356 17:29:33.453 06/07/11 Sev=Info/6 CM/0x6310003AUnable to restore route changes from file.
357 17:29:33.453 06/07/11 Sev=Info/6 CM/0x63100037The routing table was returned to original state prior to Virtual Adapter
[code]....
I will try and find out what kind of end-point we have. But reading those snippits its like trying to activate the virtual adapter but can't seem to do it.
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Jul 21, 2012
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The problem is, the laptop connects to the Wi Fi available at my work location without any troubles. But when I come back home and try to connect to Wi Fi available at my home location, it does not get connected. If I connect the direct cable from my modem, then it gets connected but it does not connect wirelessly through Wi Fi router.
The Ethernet card installed on my laptop is : DW1520 Wireless-N WLAN Half-Mini Card
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we are using Cisco VPN client to access our corporate network.I have 5 new notebooks Dell Latitude E6410 OS Windows 7 Professional x64, with identical hardware configuration.I downloaded Cisco VPN Client 5.0.07.440 (64 bit) and installed it on all notebooks. It works fine on 3 notebooks, while on 2 notebooks the VPN connection fails with error:
Secure VPN collection terminated locally by the client.
Reason 403: Unable to contact the security gateway
We use a smartcard for VPN access (etoken from Aladdin)
Here an extract from Cisco log:
Cisco Systems VPN Client Version 5.0.07.0440Copyright (C) 1998-2010 Cisco Systems, Inc. All Rights Reserved.Client Type(s): Windows, WinNTRunning on: 6.1.7600...Sev=Info/6 CERT/0x63600026 Attempting to find a Certificate using Serial Hash....Sev=Info/6 CERT/0x63600027 Found a Certificate using Serial Hash....Sev=Info/6 CERT/0x63600026 Attempting to find a Certificate using Serial Hash....Sev=Info/6 CERT/0x63600027 Found a Certificate using Serial Hash....Sev=Info/6 CERT/0x63600026 Attempting to find a Certificate using Serial Hash....Sev=Info/6 CERT/0x63600027 Found a Certificate using Serial Hash....Sev=Info/4 CERT/0x63600015 Cert (cn=<omissis>,ou=Remote,ou=Users,ou=<omissis>,dc=it,dc=<omissis>,dc=local) verification succeeded....Sev=Info/4 CM/0x63100002 Begin connection process...Sev=Info/4 CM/0x63100004 Establish secure connection...Sev=Info/4
[code]......
It seems the problem is in the certificate, but I verified and Cisco client says it's ok. It's also the only valid certificate in MMC->Certificates->Personal.Furthermore, also using other smartcard (etokens) of other users it doesn't work.
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Here's a View at my Device Manager [URL]
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Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid[code].....
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Windows IP Configuration
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Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
[code]....
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