U-Verse ISP Users Can't Connect To Server?

Dec 6, 2012

I run a webserver that has worked fine for a while. Recently, I've been getting calls from people who say that the page is no longer pulling up. There were several reported cases, but no specifics. Finally I talked to someone today.He said they changed their ISP to AT&T U-Verse and that's when the problem started. When trying to go to our webpage, his browser times out. He has tried in Firefox, IE and even on the iPad, so it seems to be a router and/or ISP problem.I thought it might be a DNS server problem, but I changed it to Google's public DNS server,

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I have an Inspiron 1440, windows 7 which won't connect to the net (wireless). First some history, I have 3 computers, 2 laptops and a desktop. About a month ago, the laptop that isn't working now was working fine, but the other 2 computers didn't work (i.e., didn't connect to the net). I have ATT-U-verse. Called them and we changed the name of my network to get the other 2 working. Which they did. Now the Inspiron won't work. Of course, I changed the network access to the new one but it still won't work. I have tried deleting the network from the computer and selecting the router from the list that comes up, but when it detects my network in range, it won't ask for the security key it will simply try to connect as if it knows the key already, even though I have deleted it. I have also removed the battery and replaced and that won't work. One more thing, I took the laptop to work and it connected to the internet just fine.

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Activity Done: During  the Maintainacne activity, we isolated core1 switch in the network by  disabling the vpc/keepalive and all the uplinks from access switch. The  core2 switch was master for all the vlans.
 
Issue observed: It  has been observed that new users were not getting ip address from the  dhcp server. The ethereal capture showed that dhcp server was not  getting the dhcp requests from the core2 switch. We disabled the dhcp  feature in core2 and enabled again with dhcp relay again configured on  vlan interfaces .even after doing this no change was observed in  behaviour. Finally we got core1 back in network by enabling all the  links.
 
Observation: The  moment VPC link came up between the core switches, users started  getting ip's from dhcp. Then we started enabling all the uplinks on  core1.Core1 again become master for all the vlans and users continued  getting ip’s. Network running fine.
 
Further Testing

1. For  one of the vlan, core 2 switch has been made primary and for new users  checked the dhcp functionality and it was working fine. The aim was to  identify if anything wrong on core 2 related to dhcp relay

2.Again  we changed the priority for this vlan and made core1 master for the  same. This time we disabled this vlan on core1 and tried new user with  core 2 became master and dhcp functionality worked fine for new user.  Actually in this case we have simulated the same behaviour when we  observed the issue with only difference of VPC was not available during  the issue time as core 1 was isolated form network 
Inputs needed.

Is  there any known behaviour for dhcp functionality when VPC is  unavailable? If we see the test scenario2 (wherein core1 was master for  the vlan and we disable this vlan on core 1 and core 2 was able to relay  dhcp requests for new users in this vlan.) it was actually same as  scenario we observed during issue time..

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