Cisco Infrastructure :: UTF 4-8 Encoding Error In UCCX Script

Jun 12, 2011

I'm trying to use the IP phone directory xml url in my UCCX script to use for "Calling Name" presentation and the Set enterprise presentation parameter for the CAD where (if found Calling name) it will be presented. This is working, but if the Calling Name includes special characters the script fails with a UTF 4-8 encoding error double byte....bla.  something popup in the script. See a snippet of my CCX code "attached" where in the "Get xml document data" i get the exception and the script fails when it see a Calling name with the character: Ó
  
Question: is is it possible to handle UTF exceptions in a UCCX script?

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Content Encoding Error On All Devices

Aug 24, 2011

I'm getting a content encoding error whenever I try to go to any site. Sometimes i dont get the error instead it's just code or all the images are scrambled or saturated in red or just random colors. I can access secure (https) sites without any problem at all. I attempted to try again after disabling my firewall but still get the same problems. I tried using Internet explorer and firefox and the problem is identical for both. I am runnin this on a desktop with xp.

I have tried using my laptop running vista and connected wirelessly and get the same issue. I attempted to watch a movie on netflex instant watch through my playstation 3 Netflix app and the picture is distorted and oddly color and will not play the movie.

I reset my router and called my ISP. They are having techs do maintainance in my area but I am not sure if that is what's causing the issue. I spoke with a tech who told me that my modem was in time out and he could not reset it. When untold him I'm not having connectivity problems he said he would notify someone in another department and send a tech out.

Also to add the last time my internet worked I saw that there was windows updates ready for install. I shut down my computer and went to work came back and the issue started as soon as I turned on my pc. Also the basic windows malware scan picked up a virus (win32. Alureon(sp?)) I used the malware removal tool to partially remove it and attempted to run malware bytes to check for it again. I updated the definition then received an error when I tried to run it. I attempted to reinstall malware bytes and receive an error everytime I open the installer. I had full scanned my computer with malware bytes and spybot about a week ago and it was clean.

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I tried on two different routers below here and both also undergoing a cold restart when I key in the command "no ip flow egress" on the said interface
 
1) Cisco 7206 running IOS 12.4(1c)
  
interface GigabitEthernet0/1
ip address 10.20.10.2 255.255.255.0
ip flow egress
duplex auto
speed auto
end
 
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2) Cisco 3845 running IOS 12.4(3e)
 
interface GigabitEthernet0/0
ip address 10.20.20.2 255.255.255.0
ip nbar protocol-discovery
ip flow egress
duplex auto
speed auto
end
 
when I key in "no ip flow egress" under int gi0/0 and the router self restarted and return the message
 
Router uptime is 3 minutes System returned to ROM by bus error at PC 0x6007EBE0, address 0x0

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The router 1841 is connected directly to the layer switch. the network diagram is below:
 
Office A --> Switch (L3) --> Router 1841 --> Internet --> Office B
 
However, when I transfer the file from Office A to office B, the speed very slow ( only around 40 kb/second), and there are an input error and CRC error:
 
Cisco-R1841#sh interfaces FA0/1
FastEthernet0/1 is up, line protocol is up
Hardware is Gt96k FE, address is 0019.e02f.03dd (bia 0019.e02f.03dd)

[Code]......

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Jun 13, 2011

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%ONLINE-SP-6-TIMER: Module 3, Proc. 0. Failed to bring online because of timer event
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%ONLINE-SP-6-TIMER: Module 4, Proc. 0. Failed to bring online because of timer event
%C7600_PWR-SP-4-DISABLED: power to module in slot 4 set off (Module  Failed SCP dnld)
 
sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   20  ESM20G                                 7600-ES20-GE3C     JAE1237UT90
  2    4  7600 ES+                               7600-ES+4TG3CXL    JAE13157HIW
  3    0  4-subslot SPA Interface Processor-400  7600-SIP-400       JAE13219CZH
  5    2  Route Switch Processor 720 (Active)    RSP720-3C-GE       JAE1151819I
  6    2  Route Switch Processor 720 (Hot)       RSP720-3C-GE       JAE11495POH

[code].....

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[URL]
 
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